| Discussion Forum: Thread 317021 |
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| | | Author: | dcarmine  | | Posted: | Feb 10, 2022 15:13 | | Subject: | Instructions for NSS are incomplete | | Viewed: | 115 times | | Topic: | Problem Order | |
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| Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
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| | | | | Author: | macebobo | | Posted: | Feb 10, 2022 16:03 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
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Is this the help page you are referring to?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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| | | | | | | Author: | dcarmine | | Posted: | Feb 10, 2022 20:26 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, macebobo writes:
| | In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
Is this the help page you are referring to?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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Ok, no, but that needs to be, at the least, linked to the NSS page I read here:
https://www.bricklink.com/help.asp?helpID=110&q=Nss
Looking at how I got to the NSS page there is a link for that link.
Thank you,
Donna
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| | | | | Author: | Shiny_Stuff | | Posted: | Feb 10, 2022 17:04 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
The new HelpDesk Portal is a useful tool. I have had to use it twice, and both
times I got my resolution in less than 72 hours.
https://helpdesk.bricklink.com/Main/
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| | | | | | | Author: | dcarmine | | Posted: | Feb 10, 2022 20:27 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, Shiny_Stuff writes:
| | In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
The new HelpDesk Portal is a useful tool. I have had to use it twice, and both
times I got my resolution in less than 72 hours.
https://helpdesk.bricklink.com/Main/
____
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Thanks
Donna
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USA, Nebraska
