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| | | Author: | Kuboteka  | | Posted: | Jan 18, 2022 08:31 | | Subject: | Admins, Please help | | Viewed: | 272 times | | Topic: | Help | |
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| Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
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| | | | | Author: | Brickwilbo | | Posted: | Jan 18, 2022 09:03 | | Subject: | Re: Admins, Please help | | Viewed: | 82 times | | Topic: | Help | |
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| In Help, J_Keter writes:
| | Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
You can contact Admin here: https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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| | | | | Author: | psusaxman2000 | | Posted: | Jan 18, 2022 09:59 | | Subject: | Re: Admins, Please help | | Viewed: | 86 times | | Topic: | Help | |
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| In Help, J_Keter writes:
| | Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
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| | | | | | | Author: | zorbanj | | Posted: | Jan 18, 2022 10:19 | | Subject: | (Cancelled) | | Viewed: | 72 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | Author: | peregrinator | | Posted: | Jan 18, 2022 10:29 | | Subject: | Re: Admins, Please help | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Just want to point out that the "Year" column is a misnomer. It is really a lifetime
total. If you have feedback from 2005 it would be included in the "Year" total.
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I believe the "Total" column is the lifetime total - the "Year" column is feedback
over the past year - not since January 1 of this year, but since {this date}
last year.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 18, 2022 10:58 | | Subject: | Re: Admins, Please help | | Viewed: | 62 times | | Topic: | Help | |
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| You are right, will cancel my message.
In Help, peregrinator writes:
| | In Help, zorbanj writes:
| | Just want to point out that the "Year" column is a misnomer. It is really a lifetime
total. If you have feedback from 2005 it would be included in the "Year" total.
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I believe the "Total" column is the lifetime total - the "Year" column is feedback
over the past year - not since January 1 of this year, but since {this date}
last year.
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| | | | | | | Author: | Kuboteka | | Posted: | Jan 18, 2022 12:01 | | Subject: | Re: Admins, Please help | | Viewed: | 95 times | | Topic: | Help | |
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| In Help, psusaxman2000 writes:
| | In Help, J_Keter writes:
| | Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
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Hello!
We have many parts in good used condition and good prices, so many buyers are
happy to order from us. We have hundreds repeated customers and we think that
feedbacks help us to upgrade processes we can.
Sure we have mistakes - we are all humans and we works with about 400.000 used
parts every month. So in orders could be mixed some parts or very rarely some
orders could be mixed too. Sometimes there are problems on post service and customs
side. Lost orders, returned parcels. It is a part of a business. But all time
we solve all situations - refund or send parts or help to order elsewhere. And
on the total amount of orders - it is a very small ammount of problems.
But. We have not usual shipping process and we warn about it everywhere. At the
top of the terms we have a sentence: We are the store for patient customers 
If you check feedbacks you can see that the most of them (most of neutral for
example) are about long delivery.
Many buyers don't even read store terms or automatical messages we send to
them to be sure that they know that order will not come in two weeks to their
home.
Most of them are new customers.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jan 18, 2022 13:23 | | Subject: | Re: Admins, Please help | | Viewed: | 84 times | | Topic: | Help | |
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| In Help, J_Keter writes:
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Hello!
We have many parts in good used condition and good prices, so many buyers are
happy to order from us. We have hundreds repeated customers and we think that
feedbacks help us to upgrade processes we can.
Sure we have mistakes - we are all humans and we works with about 400.000 used
parts every month. So in orders could be mixed some parts or very rarely some
orders could be mixed too. Sometimes there are problems on post service and customs
side. Lost orders, returned parcels. It is a part of a business. But all time
we solve all situations - refund or send parts or help to order elsewhere. And
on the total amount of orders - it is a very small ammount of problems.
But. We have not usual shipping process and we warn about it everywhere. At the
top of the terms we have a sentence: We are the store for patient customers
If you check feedbacks you can see that the most of them (most of neutral for
example) are about long delivery.
Many buyers don't even read store terms or automatical messages we send to
them to be sure that they know that order will not come in two weeks to their
home.
Most of them are new customers.
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I understand the process of running a business and while mine is not nearly the
size of yours or many others here, I think every store is solely responsible
for their product including quality and orders. We are all human and we all
make mistakes, but the history and frequency of those mistake is what appear
to be part of the issue (based on feedback rating).
As a matter of fact, I was one of your customers. I made a purchase from you
back in 11/2020, but it never arrived. I was extremely patient, sent multiple
messages and in fact waited until the very end to ask for my refund (around day
140). I didn't get anything until the 155th day after my order to get it
processed, just 5 days before the Paypal deadline and only when I said I would
file that claim did the refund get processed. I chose not to leave feedback
and walked away from it.
I know that you have a "multi-stage" shipping operation and that you send stuff
between some location in Russia and then to your "shipping" location in Lithuania,
but if you have so many order mix ups or parts damages, maybe it's worth
looking into the shipping partners that you are using. I can tell you want the
problems are, but if this many people are posting that they have had problems
and you are fixing that many more it might be something to consider as you move
your business forward.
At this point it looks like your store has been reopened, so I wish you luck
with your store.
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| | | | | | | Author: | Reki_Lobsheek | | Posted: | Jan 19, 2022 11:37 | | Subject: | Re: Admins, Please help | | Viewed: | 49 times | | Topic: | Help | |
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| Talking about that shipping process: doesn't the seller openly admit there
that he doesn't actually have the items he is selling in stock as is obligated
per BL rules?
Erikk
In Help, psusaxman2000 writes:
| |
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
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| | | | | | | | | Author: | Stellar | | Posted: | Jan 19, 2022 12:00 | | Subject: | (Cancelled) | | Viewed: | 24 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Stellar | | Posted: | Jan 19, 2022 12:01 | | Subject: | Re: Admins, Please help | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Erkiles writes:
| | Talking about that shipping process: doesn't the seller openly admit there
that he doesn't actually have the items he is selling in stock as is obligated
per BL rules?
Erikk
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Where he says he doesn't own its stock? Seems pick and pack takes in one
place and shipping labels are put on the packages in another place.
Another question would be how selling insude EU and having the warehouse out
means for the EU VAT rules, but AFAIK if the end shipping starts inside the EU
it is fine.
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In Help, psusaxman2000 writes:
| |
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
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Lithuania, Vilnius
Netherlands, Gelderland
USA, Pennsylvania
Belgium, Brussels
Spain, Comunidad Valenciana