|
 |
| | | Author: | Luxurybricks  | | Posted: | Dec 17, 2021 04:00 | | Subject: | CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 274 times | | Topic: | Technical Issues | |
|
| Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
| | | | | |
| | | | | Author: | PremiumBrick | | Posted: | Dec 17, 2021 04:20 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 76 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
I have the same problem too.
The customers can't ordered because of Technical Problem
|
|
| | | | | |
| | | | | Author: | kaat | | Posted: | Dec 17, 2021 05:03 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 63 times | | Topic: | Technical Issues | |
|
| I got several reports from customers too, they get Technical Problem, see screenshot.
What is also interesting:
All shipping methods are always shown. So my Free Shipping is also displaying
without reaching the minimum amount. When you try, you get Technical Problem.
Manual invoice options do work fine.
Thanks for looking into it. Hope it is fixed asap!
In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
|
|
| | | | | |
| | | | | Author: | MarVLin | | Posted: | Dec 17, 2021 05:14 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 66 times | | Topic: | Technical Issues | |
|
| Here also the same problem ( The Netherlands)
gr Viv, MarVLin
In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
|
| | | | | | | | | |
| | | | | | | Author: | pineBRICKS | | Posted: | Dec 17, 2021 06:24 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 62 times | | Topic: | Technical Issues | |
|
| Can confirm, just opened after being closed for a few days and first message
a get is buyer getting an error manual invoice seems to work.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 17, 2021 07:52 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| Just got instant checkout PayPal order, so its seems work again? Can anybody
confirm?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 17, 2021 08:30 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| Just noticed the order that triggered an error got an item without dimensions
specified. I think this maybe the cause of it? 
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | kaat | | Posted: | Dec 17, 2021 08:38 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 61 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pineBRICKS writes:
| | Just got instant checkout PayPal order, so its seems work again? Can anybody
confirm?
|
Yes, same here. But may I ask you, was that order over 60 euro (your Free Shipping
limit)? Because the order I received was over my free shipping limit and paid
by PayPal with IC. The problem seems to be related to some shipping methods,
in my case used for smaller orders. I have not changed anything in my shipping
methods for a long time.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | kaat | | Posted: | Dec 17, 2021 09:11 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 49 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | In Technical Issues, pineBRICKS writes:
| | Just got instant checkout PayPal order, so its seems work again? Can anybody
confirm?
|
Yes, same here. But may I ask you, was that order over 60 euro (your Free Shipping
limit)? Because the order I received was over my free shipping limit and paid
by PayPal with IC. The problem seems to be related to some shipping methods,
in my case used for smaller orders. I have not changed anything in my shipping
methods for a long time.
|
In my case I have a shipping method "Free shipping" for NL customers on orders
over 59 euro. This method is now presented to all buyers, even for a 1 euro order.
When you want to check out, you get "System Problem". Most likely because the
Frontend shows all methods, but the Backend does a final check and refuses (luckily
or we'd be losing money on shipping). Because "free" is the lowest amount,
it's pre-selected and on top. That's why all smaller orders have issues.
When you manually select another option (that you meet all requirements for)
it works.
Someone showed me they can add 23 baseplates to a basket and select a shipping
method of 1 stamp (domestic 0,96 euro -- weight below 20 grams). Resulting
in a System Error (of course). Manually select a parcel and it works.
So hence my conclusion that the frontend is broken en shows all shipping methods
(no conditions filtered), but the backend does the checks and throws an System
Problem at you.
Hope this can be fixed asap! I've also opened a ticket some hours ago.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 17, 2021 09:32 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| Okay, in my case, I don't have different shipping methods per discount but
I use the Rate chart in the shipping method. The order that caused error was
a parcel order(some huge items), 80 euro's and I have don't have any
discount for shipping on parcel at that order value.
So just maybe a coincidence that customer ordered a boat hull today without package
dimensions (my fault...), triggered the error, did a small test, manual invoice,
it works and then I checked the forums and saw this post figured it was the problem....
But busy now, but will try later on if I can replicate the issue somehow.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | kaat | | Posted: | Dec 17, 2021 09:45 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pineBRICKS writes:
| | Okay, in my case, I don't have different shipping methods per discount but
I use the Rate chart in the shipping method. The order that caused error was
a parcel order(some huge items), 80 euro's and I have don't have any
discount for shipping on parcel at that order value.
So just maybe a coincidence that customer ordered a boat hull today without package
dimensions (my fault...), triggered the error, did a small test, manual invoice,
it works and then I checked the forums and saw this post figured it was the problem....
But busy now, but will try later on if I can replicate the issue somehow.
|
Interesting, thanks. I had a "Min buy" restriction of 59 Euro on the "free shipping"
method, at Order restriction section. This combined with a Weight Band. Have
this for years, can't remember why I configured it like this but it worked
until this morning. Now I changed it to a Price Band and the problem seems to
be gone...🤷♂️
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | kaat | | Posted: | Dec 17, 2021 09:52 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 64 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | In Technical Issues, pineBRICKS writes:
| | Okay, in my case, I don't have different shipping methods per discount but
I use the Rate chart in the shipping method. The order that caused error was
a parcel order(some huge items), 80 euro's and I have don't have any
discount for shipping on parcel at that order value.
So just maybe a coincidence that customer ordered a boat hull today without package
dimensions (my fault...), triggered the error, did a small test, manual invoice,
it works and then I checked the forums and saw this post figured it was the problem....
But busy now, but will try later on if I can replicate the issue somehow.
|
Interesting, thanks. I had a "Min buy" restriction of 59 Euro on the "free shipping"
method, at Order restriction section. This combined with a Weight Band. Have
this for years, can't remember why I configured it like this but it worked
until this morning. Now I changed it to a Price Band and the problem seems to
be gone...🤷♂️
|
Ok but now one could still order a lot of Lego and be presented with a shipping
method for 20 grams max. So Weight Band based shipping methods are malfunctioning.
Will disable them for now. This is too confusing for buyers.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 17, 2021 11:33 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| Can confirm the weight band problem...
I added a warning for now on the shipping method where also my rates are mentioned.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Dec 17, 2021 09:33 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 60 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | In Technical Issues, kaat writes:
| | In Technical Issues, pineBRICKS writes:
| | Just got instant checkout PayPal order, so its seems work again? Can anybody
confirm?
|
Yes, same here. But may I ask you, was that order over 60 euro (your Free Shipping
limit)? Because the order I received was over my free shipping limit and paid
by PayPal with IC. The problem seems to be related to some shipping methods,
in my case used for smaller orders. I have not changed anything in my shipping
methods for a long time.
|
In my case I have a shipping method "Free shipping" for NL customers on orders
over 59 euro. This method is now presented to all buyers, even for a 1 euro order.
When you want to check out, you get "System Problem". Most likely because the
Frontend shows all methods, but the Backend does a final check and refuses (luckily
or we'd be losing money on shipping). Because "free" is the lowest amount,
it's pre-selected and on top. That's why all smaller orders have issues.
When you manually select another option (that you meet all requirements for)
it works.
Someone showed me they can add 23 baseplates to a basket and select a shipping
method of 1 stamp (domestic 0,96 euro -- weight below 20 grams). Resulting
in a System Error (of course). Manually select a parcel and it works.
So hence my conclusion that the frontend is broken en shows all shipping methods
(no conditions filtered), but the backend does the checks and throws an System
Problem at you.
Hope this can be fixed asap! I've also opened a ticket some hours ago.
|
Just tested on my end; my free shipping method did not show up when it shouldn't
have. It looks to be working fine on my end. However, I have had no orders for
13 hours now which is extremely unusual considering our store size and the current
season. Something definitely seems to be wrong.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | enig | | Posted: | Dec 17, 2021 10:37 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 47 times | | Topic: | Technical Issues | |
|
| What a beautiful problem to have before the weekend on the busiest month of the
year
|
|
| | | | | |
| | | | | Author: | coloredbricks | | Posted: | Dec 17, 2021 12:03 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
In Buying, dredabeast24 writes:
| | I was trying to checkout from a store and it errored and said "Technical Problem"
Thanks!
|
Yes, same here! The error message "Technical Problem" appears, when 1 item in
the shopping cart OR in an existing order has no shipping method!
This must be corrected!
|
|
| | | | | | | | | |
| | | | | | | Author: | coloredbricks | | Posted: | Dec 17, 2021 12:11 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 52 times | | Topic: | Technical Issues | |
|
| I also found that the system shows "Shipping & Handling EUR 6.40" ALTHOUGH there
is NO SHIPPING METHOD for that order!
It is clear, that the system gets a problem, when
1. shipping and handling is selected by the system
but
2. the order does NOT ALLOW to select one shipping method
= "Technical Problem"
Programmers, please correct this BUG !
|
|
| | | | | | | | | |
| | | | | | | Author: | MarVLin | | Posted: | Dec 18, 2021 10:18 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| The same here in The Netherlands, Yesterday the same problem.
Please BrickLinck take a look and fix it!!!
In Technical Issues, legobasar writes:
| | In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
In Buying, dredabeast24 writes:
| | I was trying to checkout from a store and it errored and said "Technical Problem"
Thanks!
|
Yes, same here! The error message "Technical Problem" appears, when 1 item in
the shopping cart OR in an existing order has no shipping method!
This must be corrected!
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SonicBoomBricks | | Posted: | Dec 18, 2021 14:10 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| | I also have multiple people saying they can't place orders in my store |
|
| | | | | | |
| | | | | Author: | Mesken | | Posted: | Dec 17, 2021 13:03 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 64 times | | Topic: | Technical Issues | |
|
| Same issue here too! Please fix it!
In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
|
| | | | | |
| | | | | Author: | Teup | | Posted: | Dec 17, 2021 14:51 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
I have a customer who's telling me the exact same thing. Hopefully it will
be fixed quickly.
|
|
| | | | | |
| | | | | Author: | joesecc | | Posted: | Dec 17, 2021 15:25 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
Same problems with my store.
Defaults to the free shipping method for all orders (should only be available
for orders over $250).
Then shows the technical problem message when you attempt to proceed to the payment.
Regards,
Joe
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Dec 17, 2021 15:51 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 63 times | | Topic: | Technical Issues | |
|
| Here since today 17 DEC 2021 (apparently, as yesterday it was working), our Automatic
discounts don't work anymore 
Check the pic below, we have an automatic 10% discount set up for years
starting at 50€; it doesn't show.
Oh BL where art thou?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | 1001bricks | | Posted: | Dec 17, 2021 16:06 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 71 times | | Topic: | Technical Issues | |
|
| ... In fact, it also proposes me (obvious) inappropriate shipping methods - like
a few kilograms and a high value in an padded envelope !?
It seems the packaging decision is also completely broken.
Reminds me Thom Yorke's Black Swan, I don't know why.
Oh please help.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | kaat | | Posted: | Dec 17, 2021 18:19 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 52 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | ... In fact, it also proposes me (obvious) inappropriate shipping methods - like
a few kilograms and a high value in an padded envelope !?
It seems the packaging decision is also completely broken.
Reminds me Thom Yorke's Black Swan, I don't know why.
Oh please help.
|
Looks like all shipping methods are shown indeed. Then, if you pick one that
is invalid (and was supposed to be hidden) you get System Problem (Backend validates
too and says NO). Also weight is broken, it always shows 20 grams envelope shipment
even for 25 base plates.
The ticket I opened this morning still says "Waiting For Agent". Let's not
start a pretty busy weekend in this state please....
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | leopard37 | | Posted: | Dec 17, 2021 19:54 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| 2 of my customers couldn’t checkout. What did you do Bricklink? Is anything beta
tested before implementation?
Tyson
In Technical Issues, kaat writes:
| | In Technical Issues, 1001bricks writes:
| | ... In fact, it also proposes me (obvious) inappropriate shipping methods - like
a few kilograms and a high value in an padded envelope !?
It seems the packaging decision is also completely broken.
Reminds me Thom Yorke's Black Swan, I don't know why.
Oh please help.
|
Looks like all shipping methods are shown indeed. Then, if you pick one that
is invalid (and was supposed to be hidden) you get System Problem (Backend validates
too and says NO). Also weight is broken, it always shows 20 grams envelope shipment
even for 25 base plates.
The ticket I opened this morning still says "Waiting For Agent". Let's not
start a pretty busy weekend in this state please....
|
|
|
|
| | | | | |
| | | | | Author: | Mesken | | Posted: | Dec 17, 2021 17:47 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| Any news admin?
In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
|
| | | | | |
| | | | | Author: | Kuboteka | | Posted: | Dec 17, 2021 20:26 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 56 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
My birthday today)
No any orders in store 
Every day we have 25+ orders
Some messages about system problem
Great, bricklink!
So how should we pay fees to you?
For us fees value is a 1.5 of our selling day.
And other 29.5 selling days are for paying salary, government fees and other
charges.
So should we don't pay to our employees or to the government because of the
system error?
|
|
| | | | | | | | | | |
| | | | | | | Author: | kaat | | Posted: | Dec 18, 2021 04:46 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 62 times | | Topic: | Technical Issues | |
|
| In Technical Issues, CE_Tanja writes:
| | Dear all,
We are looking in to this, I will keep you updated!
|
Good to hear you are aware of this issue! Thanks for letting us know and good
luck fixing it. Feel free to reach out in case you need any help.
|
|
| | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | SylvainLS | | Posted: | Dec 18, 2021 07:42 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 65 times | | Topic: | Technical Issues | |
|
| In Technical Issues, pineBRICKS writes:
| | […]
Gotta love those Friday end of day commits xD
|
The first post is dated Friday 4 AM, BL Time, so it was a Thursday end of day
commit.
Undoubtedly, it went live with the daily maintenance.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 19, 2021 03:51 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 62 times | | Topic: | Technical Issues | |
|
| Ah you are right. Their first response was they will fix it on Monday, so I thought
the person(s) capable of fixing this has started their weekend, maybe this was
not the case. My bad... Really happy now with their efforts of quickly fixing
the bug.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Stellar | | Posted: | Dec 19, 2021 06:12 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 65 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | In Technical Issues, pineBRICKS writes:
| | […]
Gotta love those Friday end of day commits xD
|
The first post is dated Friday 4 AM, BL Time, so it was a Thursday end of day
commit.
Undoubtedly, it went live with the daily maintenance.
|
Oh... right...
|
|
|
|
|
Germany, Hamburg
Netherlands, Zuid-Holland
USA, Missouri
Lithuania, Panevėžys
France, Nouvelle-Aquitaine
Australia, South Australia
Canada, Alberta
Spain, Comunidad Valenciana