| Discussion Forum: Thread 308134 |
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| | | Author: | OscarTheGreat  | | Posted: | Aug 19, 2021 14:35 | | Subject: | What do I do if I've gotten the wrong order? | | Viewed: | 143 times | | Topic: | Help | |
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| I ordered 1x8 tiles and recieved 1x6, I got everything else I asked for, what
do I do? I cant use the 1x6 because of how discolored they are.
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| | | | | Author: | bengreen28 | | Posted: | Aug 19, 2021 14:43 | | Subject: | Re: What do I do if I've gotten the wrong order? | | Viewed: | 45 times | | Topic: | Help | |
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| First point of call is to contact the seller and explain that you got the wrong
tiles.
He either send you the correct ones or refund you for the incorrect parts.
Take a couple of pictures of the 1x6 tiles and send them with the message.
They'll end up checking their inventory and find that it's out.
In Help, OscarTheGreat writes:
| | I ordered 1x8 tiles and recieved 1x6, I got everything else I asked for, what
do I do? I cant use the 1x6 because of how discolored they are.
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| | | | | Author: | Don_Brickles | | Posted: | Aug 19, 2021 14:45 | | Subject: | Re: What do I do if I've gotten the wrong order? | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, OscarTheGreat writes:
| | I ordered 1x8 tiles and recieved 1x6, I got everything else I asked for, what
do I do? I cant use the 1x6 because of how discolored they are.
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I would suggest contacting the seller and see if they can send you the correct
piece.
Barring that a partial refund would be in order (or a store credit/exchange for
another piece(s), but this is less valuable since you may not want anything else
from that store).
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| | | | | Author: | superchicken77 | | Posted: | Aug 20, 2021 11:12 | | Subject: | Re: What do I do if I've gotten the wrong order? | | Viewed: | 33 times | | Topic: | Help | |
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| Contact the seller. A good seller will offer you different options. If I sent
the wrong parts, I would offer the buyer a refund plus additional cost for having
the items shipped (about $2.30 CAD for a bubble mailer). If I had the items,
I would offer to send them and mention that since I'm already shipping, they
could tack on to the order as long as it doesn't jump a shipping tier. Most
buyers like this option.
It's all about communication. The seller should ask you what you would like,
not assume what they offer is a good solution.
In Help, OscarTheGreat writes:
| | I ordered 1x8 tiles and recieved 1x6, I got everything else I asked for, what
do I do? I cant use the 1x6 because of how discolored they are.
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