| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Kesleyk  | | Posted: | Jul 14, 2021 14:09 | | Subject: | Re: Complete vs Incomplete | | Viewed: | 36 times | | Topic: | Catalog | |
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| In Catalog, psusaxman2000 writes:
| | In Catalog, cranium writes:
| | I recently made a purchase described as complete, with a figure not in the original
set.
This did not say in the description that one of the figures was not included
so a replacement was issued instead.
I have posed the question to the seller who advised there was a photo that showed
the replaced figure in the set and that the replacement figure was detailed in
the description. However, when I came back to ask about the description's
lack of "missing (or no) specific figure" and that it was labelled as "Used -
Complete", and the fact that complete means all figures unless specifically stated,
they have gone quiet on me.
Please can you confirm if this was satisfactorily marked as complete, or should
it be incomplete & what I could do from here as I spent a great deal more than
the set was worth to get hold of this specific figure!
Thanks
|
As others have mentioned by your description, this should have been listed as
incomplete. I would continued to reach out to the seller. If they are non-responsive,
you could always start an NPB to get their attention or you could file a Paypal
claim the item was not correct.
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I think they meant "NSS".
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| Author: | Kesleyk | | Posted: | Jul 14, 2021 13:42 | | Subject: | Re: Complete vs Incomplete | | Viewed: | 49 times | | Topic: | Catalog | |
|
| In Catalog, cranium writes:
| | I recently made a purchase described as complete, with a figure not in the original
set.
This did not say in the description that one of the figures was not included
so a replacement was issued instead.
I have posed the question to the seller who advised there was a photo that showed
the replaced figure in the set and that the replacement figure was detailed in
the description. However, when I came back to ask about the description's
lack of "missing (or no) specific figure" and that it was labelled as "Used -
Complete", and the fact that complete means all figures unless specifically stated,
they have gone quiet on me.
Please can you confirm if this was satisfactorily marked as complete, or should
it be incomplete & what I could do from here as I spent a great deal more than
the set was worth to get hold of this specific figure!
Thanks
|
https://www.bricklink.com/help.asp?helpID=102
Complete - Set contains all parts necessary to build all of the models
(including alternate models) in the instructions but does not have to contain
the original box/packaging and/or extra parts. If the set is missing instructions,
the description must state so. If the set did not come with instructions then
the set should include all parts listed in the picture inventory which is located
on the box or bucket. The set must include all original stickers used on the
model either still on the sticker sheet or applied.
Incomplete - Set is missing some contents. Description should state what
exactly is missing.
***
It sounds like you are indicating the set was missing one of the set's minifigures,
which would not conform with the Complete definition: "...contains all parts
necessary to build all of the models..." If I understand you correctly, the
set should have been marked Incomplete, with the description detailing what was
missing (minifigure). The seller could also have included in the Incomplete
listing that a replacement figure would be provided (detailing what the replacement
was) but a replacement not included in the set's inventory in place of a
missing figure does not make the set Complete.
|
|
| Author: | Kesleyk | | Posted: | Jul 3, 2021 15:20 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 41 times | | Topic: | Shipping | |
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| In Shipping, wildchicken13 writes:
| | In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
|
I am by no means an expert in this field, but I am pretty sure that you can purchase
insurance for all packages shipped via USPS, including those shipped internationally.
I am not sure how the process works in the event that the package is lost, but
I am pretty sure that you are entitled to the full insured amount in such a scenario.
I can't speak for UPS or FedEx, but I have heard horror stories of people
being charged ridiculous fees by UPS for international shipments and besides,
USPS usually has the best rates when it comes to shipping internationally.
|
To expand on this point, USPS offers First Class International and Priority Mail
International (among others). Unlike with First Class Domestic, insurance cannot
be added through USPS. Of these two options, insurance is only available with
Priority Mail International. And Priority Mail International is where things
get stupid expensive.
| |
The way PayPal works is that it is the seller's responsibility to ensure
that the package is delivered to the buyer. So yes, the buyer is entitled to
a full refund in this scenario. If you shipped the package via USPS, there should
be a tracking number; if the tracking shows that the package was delivered, then
that is usually enough evidence for PayPal to side with the seller. PayPal only
requires a signature for packages over a certain value.
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| Author: | Kesleyk | | Posted: | Jul 2, 2021 23:37 | | Subject: | Re: Inventory Change Request for Set 8558-1 | | Viewed: | 34 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, axaday writes:
| | In Inventories Requests, cwedin writes:
| | Please make changes to the following inventory:
* Add 4 Part 78c13 Pearl Dark Gray Hose, Ribbed 7mm D. 13L (Alternate) (match ID 106621)
Comments from Submitter:
I parted out "8558 Cahdok & Gahdok," and it had four Pearl Dark Gray 78c13 hoses (with 41 ribs) rather than the 78c12 hoses stated on the parts list.
|
For what it is worth, mine from that set are also 41 ribs, but I apparently found
them within the slushy range that gets called 12L. I can't go measure them
at the moment.
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We've just come across this change. We parted out 8558 in April from a closed
box. To us these look just shy of 12.5L, but rather than force these to 12L
or 13L, is it not possible to change them to 12.5L, and specify that these are
41 ribs in length? The fear is that someone purchasing either 13L or 12L could
be surprised with an either too long or too short hose when neither is truly
correct.
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| Author: | Kesleyk | | Posted: | Jun 30, 2021 14:14 | | Subject: | Re: Inventory Change Request for Minifigure sw1126 | | Viewed: | 34 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, jennnifer writes:
| | Here are a couple quick images. It's not a perfect comparison as the older
one is a bit creased. I will need to dig a bit deeper in my collection to find
a 522 that is fresh from its sleeve.
The top Red 522c cape is from:
It has a light sheen, feels thinner and less starched, is 39mm long, and the
part is cut with the weave on the bias. (diagonal)
The bottom Red 522 cape is an older variant. It has no sheen, feels quite starched,
is 40mm long, and the part is cut perpendicular to the weave.
Just to add more confusion: there is one more variant unpictured. A 522 which
has a light sheen, feels quite starched, is 40mm long, and is also cut on the
bias.
I will keep digging for fresh parts to create better comparison images.
My point is that it's best to tell the difference by measuring a flattened
cape and not from a video. The newer cape also weighs .01g less.
We should probably take a moment to fix the Shiny and Traditional terms on these
as they are very subjective. (I can practically hear Stormchaser right now insisting
on the better, more accurate terms.) 
Hope this helps!
Jen
|
You are amazing, thank you! It would be great if these could be included in
the description (either in addition to, or instead of "shiny").
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