Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | CoachMcGuirk  | | Posted: | May 20, 2015 19:02 | | Subject: | Re: New Member tutorial | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Rick_S. writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Rick_S. writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Rick_S. writes:
| | ok with all the threads about new buyers and sellers, or a very long thread about
a new buyer, maybe a tutorial should be instituted for both new buyers and new
sellers that they would go thru as part of the sign up process so as to avoid
some of the confusion that is occurring (hopefully).
it could be any one of things from a video tutorial or a written tutorial or
? any of which must be completed before official member status is given.
this is just a suggestive thought.
|
People don't want to read lengthy documents or spend 5 minutes watching
a training video before making a simple purchase. This is likely why people don't
read store's ToS (which many are quite needlessly lengthy in my opinion)
leading to this problem.
Many people (myself included) spend lots of time on here and get the feel for
things, but lots of people just want to buy something and go away - maybe they
don't even care for Lego and give it away as a gift. If the time to make
that initial purchase is too burdensome, you'll either lose those sales or
you'll keep running into this problem, in my opinion.
The only solution to this problem, in my opinion, is to have an industry standard
e-commerce check-out system.
|
Problem is this is not one business, but several businesses in several locations
with various degrees of shipping, payment and so forth, it is a lot easier to
do a tutorial then to try to come up with one wrap around program that will probably
cause rates for sellers to go up and take up lots of space and cause more problems.
|
Isn't it actually the exact same? If the tutorial doesn't explain all
the variations in all the processes in all the different business on here, it
is just as useless as not having one. If a new seller sits through the tutorial
and encounters a slightly different service agreement than what they just spent
5 minutes figuring out, they'll potentially place an order incorrectly or
give up.
Also there are many, many off-the shelf products available to handle e-commerce.
So, I'd say its easier to use something already existing than make something
new 99% of the time.
Would automatic checkout solve all the problems? No. It would probably even create
some as you say. But I believe it will be the only way to fix this specific problem
of buyers placing orders they no longer want.
Side question, what space? I'm lost and very curious on this.
|
you do know the space this site is on? they had to close up the Chat room because
of it.
|
I don't know the space the site is on and came after the chat room. Computer/Web
space is dirt cheap now a days. So, along with procuring an e-commerce system
BL needs more space.
| | furthermore a tutorial can give the basics like how to navigate, how unless the
buyer says free shipping, there will be shipping and so on. what you suggest
would be a disaster in the making.
|
Could be. Might be better than the currently made disaster though.
|
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| Author: | CoachMcGuirk | | Posted: | May 20, 2015 18:25 | | Subject: | Re: New Member tutorial | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, Rick_S. writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Rick_S. writes:
| | ok with all the threads about new buyers and sellers, or a very long thread about
a new buyer, maybe a tutorial should be instituted for both new buyers and new
sellers that they would go thru as part of the sign up process so as to avoid
some of the confusion that is occurring (hopefully).
it could be any one of things from a video tutorial or a written tutorial or
? any of which must be completed before official member status is given.
this is just a suggestive thought.
|
People don't want to read lengthy documents or spend 5 minutes watching
a training video before making a simple purchase. This is likely why people don't
read store's ToS (which many are quite needlessly lengthy in my opinion)
leading to this problem.
Many people (myself included) spend lots of time on here and get the feel for
things, but lots of people just want to buy something and go away - maybe they
don't even care for Lego and give it away as a gift. If the time to make
that initial purchase is too burdensome, you'll either lose those sales or
you'll keep running into this problem, in my opinion.
The only solution to this problem, in my opinion, is to have an industry standard
e-commerce check-out system.
|
Problem is this is not one business, but several businesses in several locations
with various degrees of shipping, payment and so forth, it is a lot easier to
do a tutorial then to try to come up with one wrap around program that will probably
cause rates for sellers to go up and take up lots of space and cause more problems.
|
Isn't it actually the exact same? If the tutorial doesn't explain all
the variations in all the processes in all the different business on here, it
is just as useless as not having one. If a new seller sits through the tutorial
and encounters a slightly different service agreement than what they just spent
5 minutes figuring out, they'll potentially place an order incorrectly or
give up.
Also there are many, many off-the shelf products available to handle e-commerce.
So, I'd say its easier to use something already existing than make something
new 99% of the time.
Would automatic checkout solve all the problems? No. It would probably even create
some as you say. But I believe it will be the only way to fix this specific problem
of buyers placing orders they no longer want.
Side question, what space? I'm lost and very curious on this.
|
|
| Author: | CoachMcGuirk | | Posted: | May 20, 2015 17:55 | | Subject: | Re: New Member tutorial | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Rick_S. writes:
| | ok with all the threads about new buyers and sellers, or a very long thread about
a new buyer, maybe a tutorial should be instituted for both new buyers and new
sellers that they would go thru as part of the sign up process so as to avoid
some of the confusion that is occurring (hopefully).
it could be any one of things from a video tutorial or a written tutorial or
? any of which must be completed before official member status is given.
this is just a suggestive thought.
|
People don't want to read lengthy documents or spend 5 minutes watching
a training video before making a simple purchase. This is likely why people don't
read store's ToS (which many are quite needlessly lengthy in my opinion)
leading to this problem.
Many people (myself included) spend lots of time on here and get the feel for
things, but lots of people just want to buy something and go away - maybe they
don't even care for Lego and give it away as a gift. If the time to make
that initial purchase is too burdensome, you'll either lose those sales or
you'll keep running into this problem, in my opinion.
The only solution to this problem, in my opinion, is to have an industry standard
e-commerce check-out system.
|
|
| Author: | CoachMcGuirk | | Posted: | Sep 22, 2014 13:13 | | Subject: | Re: Cart Suggestion | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, Brettj666 writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | Have one universal cart that has lists of all of the shops beneath it. Example:
eBay;s cart page. It's too hard to keep track of 30 different stores AND
pay separately.
|
After you've checked out (http://www.bricklink.com/orderPlaced.asp) or before?
|
Doesn't change having to pay separately.
|
So, you want bricklink to behave like eBay so you don't have to pay everyone
individually?
I wonder what it is recently with people coming here and wanting it to behave
like something else when that something else already exists.
Since you have 0 feedback, maybe just try accepting the way it is at this moment
and see if something is needed rather than trying to change something
|
Why come down on a new member who essentially is making the exact same suggestion
that a member who has been around for three years made 2 days ago?
http://www.bricklink.com/message.asp?ID=855571
It is possible this new member was simply trying to help and there is no membership
length criteria for making suggestions. If new members never could place orders
but also could never make suggestions to help themselves, no one would get sales.
I'd say this new member's perspective strengthens the argument for auto-check
out. New member(s) used to something else are confused by BrickLink's non
standard system of online commerce. Confusion has the potential to lead to loss
of sales/revenue.
|
They aren't actually talking about automated checkout.
They are talking about buying from x stores, logging into paypal, making one
payment or one batch of payments to pay for all of their orders.
It's integration with PayPal.
|
That wasn't my understanding of the suggestion. He said a global cart with
individual shops under there - I don't think he is advocating for paying
only one individual for items from multiple shops.
|
He said "It's too hard to keep track of 30 different stores AND
pay separately."
in other words, keeping track of 30 different stores AND paying for them separately
is too hard.
In his comment back to me, he said 'Doesn't change having to pay separately.'
His issue seems to be having to pay them separately.
Seller 1 sends him an invoice, seller 2, seller 3... .seller 30
He wants to pay them all at the same time.
Not necessarily in one payment, but let's call it a payment batch.
Now, if seller 30 doesn't send an invoice for 4 days, possibly to pay them
all at one time, he would wait.
| |
| |
eBay only had that happen with PayPal after they bought them.
And why come down on them for it?
Would you go into a restaurant and tell the chef what to do with soup without
ever orderering it first?
|
No, but if he served me soup on a plate with only a knife to eat it with, I sure
would suggest he try a bowl and a spoon next time.
|
(sarcastically) try to order the soup then. 
This is a new user who created a profile on September 20th, asked the question
on the 21st, so again, did the OP 'try' to order from 30 stores and was
confused, or is simply a suggestion without trying first really worth merit.
| |
| |
Sure, anyone can make a suggestion, but the same kind of suggestions that changes
a task from 2 clicks to 1 click, I also will comment negatively on.
|
Negatively on the suggestion, sure. Negatively on the individual suggesting it,
I wouldn't but I suppose you are within your rights to do so.
|
| |
| | How often would this be needed?
Is the current process to onerous?
|
Yes, the current process is more onerous than standard online commerce websites.
|
If you ordered from 5 stores, 2 that only accepted IBAN, 2 that were fine with
paypal and one lives next door to you and you were going to pay cash, how would
you handle it.
I can buy things off of walmart, target and TRU, all intending to use paypal,
but I still have to log into each site, place the order and pay for them separately.
I've made BIN's on ebay that doesn't give me the option to pay for
other purchases at the same time, I can't commit to buying it unless I do
so right now.
| |
| | Do mistakes happen that this process will correct or circumvent?
I get automated check out. That's not the same thing.
|
|
|
My mistake then, I didn't think he meant to pay with only one transaction
for multiple stores. I don't think that would be a good system here or anywhere
that I can think of. Sorry for my mistake and subsequent thoughts on that mistake.
I don't know if he placed an order, but I thought I say a previous thread
he started trying to get help placing an order. so I do think if he had trouble
placing an order that it is legitimate that he make a suggestion that he thinks
may help others who may also be confused.
Sorry again for my misunderstanding.
|
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| Author: | CoachMcGuirk | | Posted: | Sep 22, 2014 12:29 | | Subject: | Re: Cart Suggestion | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, Brettj666 writes:
| | In Suggestions, CoachMcGuirk writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | Have one universal cart that has lists of all of the shops beneath it. Example:
eBay;s cart page. It's too hard to keep track of 30 different stores AND
pay separately.
|
After you've checked out (http://www.bricklink.com/orderPlaced.asp) or before?
|
Doesn't change having to pay separately.
|
So, you want bricklink to behave like eBay so you don't have to pay everyone
individually?
I wonder what it is recently with people coming here and wanting it to behave
like something else when that something else already exists.
Since you have 0 feedback, maybe just try accepting the way it is at this moment
and see if something is needed rather than trying to change something
|
Why come down on a new member who essentially is making the exact same suggestion
that a member who has been around for three years made 2 days ago?
http://www.bricklink.com/message.asp?ID=855571
It is possible this new member was simply trying to help and there is no membership
length criteria for making suggestions. If new members never could place orders
but also could never make suggestions to help themselves, no one would get sales.
I'd say this new member's perspective strengthens the argument for auto-check
out. New member(s) used to something else are confused by BrickLink's non
standard system of online commerce. Confusion has the potential to lead to loss
of sales/revenue.
|
They aren't actually talking about automated checkout.
They are talking about buying from x stores, logging into paypal, making one
payment or one batch of payments to pay for all of their orders.
It's integration with PayPal.
|
That wasn't my understanding of the suggestion. He said a global cart with
individual shops under there - I don't think he is advocating for paying
only one individual for items from multiple shops.
| |
eBay only had that happen with PayPal after they bought them.
And why come down on them for it?
Would you go into a restaurant and tell the chef what to do with soup without
ever orderering it first?
|
No, but if he served me soup on a plate with only a knife to eat it with, I sure
would suggest he try a bowl and a spoon next time.
| |
Sure, anyone can make a suggestion, but the same kind of suggestions that changes
a task from 2 clicks to 1 click, I also will comment negatively on.
|
Negatively on the suggestion, sure. Negatively on the individual suggesting it,
I wouldn't but I suppose you are within your rights to do so.
| | How often would this be needed?
Is the current process to onerous?
|
Yes, the current process is more onerous than standard online commerce websites.
| | Do mistakes happen that this process will correct or circumvent?
I get automated check out. That's not the same thing.
|
|
|
| Author: | CoachMcGuirk | | Posted: | Sep 21, 2014 23:44 | | Subject: | Re: Cart Suggestion | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Neo_ writes:
| | Have one universal cart that has lists of all of the shops beneath it. Example:
eBay;s cart page. It's too hard to keep track of 30 different stores AND
pay separately.
|
After you've checked out (http://www.bricklink.com/orderPlaced.asp) or before?
|
Doesn't change having to pay separately.
|
So, you want bricklink to behave like eBay so you don't have to pay everyone
individually?
I wonder what it is recently with people coming here and wanting it to behave
like something else when that something else already exists.
Since you have 0 feedback, maybe just try accepting the way it is at this moment
and see if something is needed rather than trying to change something
|
Why come down on a new member who essentially is making the exact same suggestion
that a member who has been around for three years made 2 days ago?
http://www.bricklink.com/message.asp?ID=855571
It is possible this new member was simply trying to help and there is no membership
length criteria for making suggestions. If new members never could place orders
but also could never make suggestions to help themselves, no one would get sales.
I'd say this new member's perspective strengthens the argument for auto-check
out. New member(s) used to something else are confused by BrickLink's non
standard system of online commerce. Confusion has the potential to lead to loss
of sales/revenue.
|
|
| Author: | CoachMcGuirk | | Posted: | Jul 31, 2014 21:13 | | Subject: | Re: Suggestions: checkboxes to describe sellers | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, FigBits writes:
| | There is a lot of information about sellers that could be captured through forms
and checkboxes, instead of always relying on store terms. I suggest that all
sellers fill out a form so that we can systematically store this information.
Right now, we already have this covered for a few items:
Countries I ship to
Minimum order
Accepted currencies
Accepted payment types
We should add more:
Minimum shipping
Additional fees
* Lot fee
* Small order fee
* Payment type fee
* Handling fee
* Other fees
Expected Dispatch time from date of payment
When I leave feedback
* On payment
* On shipping
* After "Received"
* Other
How I deal with order errors
* Ship correction at my cost
* Refund
* Buyer's Choice
* Other
These are the ones I can think of that could be useful. I am sure there are others,
but this would be a great start.
--
Marc.
|
Agree! I hate reading lengthy and confusing terms that 95% of the time boil all
boil down to the same basic set of info. A commonly formatted table of data across
all sellers would be awesome!
|
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| Author: | CoachMcGuirk | | Posted: | Jul 30, 2014 16:42 | | Subject: | Re: Please give us a sub forum for the MOC Shop | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, cs_ryan writes:
| | In Suggestions, Rolf writes:
| | In Suggestions, Hardstone writes:
| | In Suggestions, Rolf writes:
| | In Suggestions, Hardstone writes:
| | I am probably not the only person here who often has something to say or ask
about the MOC shop. Currently anything someone wants to post something, he/she
has to decide just where to post the message. With the MOC Shop coming along,
but not having it's own dedicated sub forum, the message might end up anywhere,
even if the place posted is not the most appropriate.
The MOC shop needs it's own dedicated sub forum in the boards. Please give
us one.
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It has its own forum. The worse forum I have ever seen, but it exists.
|
Just found it, but that is not what I was thinking about though. I feel the MOC
shop needs to have it's own category here in the main bricklink forum.
|
Agreed. Also also keep this forum format. I love it. Moc page is supposed to
have structure of new bricklink. I guess it includes that supersucky forum there.
|
May I ask what is it you guys don't like about the new forum? Is it the fact
that it uses the "Entire thread on one page" format? or that new comments
appear at the top? Is there other any specific features you'd like to see
over there?
|
That you didn't see the list of complaints about the MOC forum in the MOC
forum might be indicative of its problems:
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=1
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=5
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=8
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=11
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=16
http://moc.bricklink.com/pages/moc/comm/forum_view.page?id=22
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USA, Wisconsin
