Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | infinibrix  | | Posted: | Apr 1, 2024 23:19 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| In Problem Order, UTLF writes:
| | Lego doesn't sell licensed minifigures in bulk, especially when they come
in $650+ sets that are currently in production
We're talking about licensed minifigs, not regular bricks & pieces
|
Did I mention Lego bricks and pieces? The point is not every single Licensed
Lego part ends up in a sealed set? What do you think happens to the excess manufactured
Licensed parts? Will leave you to ponder!
|
 |
| Author: | infinibrix | | Posted: | Apr 1, 2024 22:30 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| In Problem Order, rtzx9r writes:
| | In Problem Order, infinibrix writes:
| | In Problem Order, MiniRoz writes:
| | I’m feeling a bit desperate and could really use help with an issue I’m having
with a seller. I purchased 7 minifigures from their store (2 Clone Trooper sw1304,
4 Clone Trooper Captain Rex sw1315, and 1 Sabine Wren sw1303. They arrived over
a month later, and both Clone Troopers had incorrect heads and no visors, all
4 Captain Rex were missing their pauldrons and rangefinders, and Sabine is missing
her rangefinder. When I reached out to the seller, he said those items are not
included because they are “accessories” and not part of the minifigure (the listings
say “does not include accessories”). I have explained repeatedly that everything
listed in a minifigure’s inventory is part of the minifigure, and I have sent
links to BrickLink’s policies to no avail. He is refusing to do anything to remedy
this situation. I filed an NSS and a claim with PayPal, which he is disputing.
My biggest concern is that PayPal likely doesn’t have the time to investigate
the nuances of minifigure inventory or BL policies. He is refusing to acknowledge
this, and claims my interpretation of the policies is incorrect. This hell loop
is seriously stressing me out. Can anyone please offer some guidance on how to
handle this?
Here are some exchanges with the seller:
Hello,
I just received my order, and there are multiple problems:
Both of the 2 Clone Trooper sw1304 have the WRONG HEADS. They came with
Chancellor Palpatine sw1306 heads. They are also missing their visors.
All 4 of the Clone Trooper Captain Rex figs are MISSING PAULDRONS and range
finders
Please let me know as soon as possible when you can ship all the missing items.
Since shipping took a long time, can these be shipped with Priority Mail or Express
Shipping?
I look forward to hearing from you.
I list in each sales publication it is specific how the minifigure comes, in
some cases with a lack of accessories and that is why the prices are so low,
although everything is new, you just can't get all the accessories.
Your way of interpreting it is wrong, when you buy a product you must carefully
check its conditions, from the moment you are buying a minifigure you are not
buying a complete set, a Lego minifigure is made up of 1 mini upper part, 1 lower
part , 1 head, and as an extra 1 helmet or hair. And so that you are well informed,
a minifigure is not a product that Lego sells, it is part of a product that Lego
sells.
What you say about shoulder pads, capes and so on, they are accessories, and
in the specifications I say: without accessories.
|
Well regardless of whether the seller believes they are accessories or not and
regardless of whether they put in their item description that accessories were
not included:-
A) They should have been more specific about what wasn't included as accessories
on Bricklink would be classed as handheld items that are not shown in the minifig
catalog image
B) It is against Bricklink policy to list a catalogued minifigure without everything
in the picture being included
|
They may very well be legit sources from a set (are they Lego stores in Mexico?).and
if the seller had, say, 6600+ feedback I’d be a true believer they are operating
a legit store. But when feedbacks drop faster than the atmospheric pressure in
a cat 5 hurricane, they refuse to address their issues as a seller, and there
is precedence set, it’s more of the old adage if it smells like mustard pizza,
it probably is.
People also believe OJ is innocent.
|
Have I skipped a post? Do we even have the full details of the sellers account
at this stage? If not lets just stick to what we know.... The buyer received
missing parts, nothing more nothing less!
|
|
| Author: | infinibrix | | Posted: | Apr 1, 2024 22:16 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 48 times | | Topic: | Problem Order | |
|
| In Problem Order, UTLF writes:
| | "random assumptions" as if there isn't a heap of information regarding
the Mexico factory & workers smuggling out minifigs in bulk... hokay buddy
|
Are you suggesting that every time someone receives missing items, This is the
reason why??
| | what do you expect me to do? buy 4 UCS Venators, part them out, and send the
missing pauldrons to OP & solve his issue?
|
Has anyone suggested that?
| | he already filed a paypal claim and NSS, I'm providing context as to why
this happened to him
|
Yes and without any evidence to back that up. The buyer simply received missing
items. Providing your own reasons/ideas as to why this may have happened is one
thing but statements like:-
"You bought minifigures illegitimately sourced from a Lego factory"
and
"Legitimate Lego, just stolen by factory workers and resold on Bricklink"
are baseless comments and pure speculation on your part
Maybe you should try to better understand the Lego Marketplace before commenting
that way it would save us both repeating ourselves.
What you have written there only shows me that you believe every part on bricklink
can only be sourced from parting out sets alone. Has it not occurred to you that
Lego manufacture excess parts for customer service purposes? What do you think
happens to those excess parts after the sets become retired and Lego no longer
support them? There will also be production run overspills that differ in quantity
for each minifig component meaning there will never be an equal number of heads
to torsos in existence for each minifig hence why some parts belonging to the
same minifig are widely available whilst others are not.
Lastly just because a seller has a good quantity of high value parts does not
mean they were not acquired legitimately. Is it so hard to believe that parts
bought relatively cheaply today can soon become high value in a few years from
now?
|
|
| Author: | infinibrix | | Posted: | Apr 1, 2024 20:34 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 66 times | | Topic: | Problem Order | |
|
| In Problem Order, UTLF writes:
| | You bought minifigures illegitimately sourced from a Lego factory; the reason
they were without rangefinders/pauldrons is because those parts come from a different
location than where these minifig parts are sourced, and they can't smuggle
them out as easily (if at all)
Legitimate Lego, just stolen by factory workers and resold on Bricklink
|
Your random assumptions don't really help anybody. Stick to the facts.....
The facts are that the buyer has received missing items. Everything you have
written above is pure speculation and therefore irrelevant to helping resolve
the buyers issue!
|
|
| Author: | infinibrix | | Posted: | Apr 1, 2024 20:30 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 75 times | | Topic: | Problem Order | |
|
| In Problem Order, MiniRoz writes:
| | I’m feeling a bit desperate and could really use help with an issue I’m having
with a seller. I purchased 7 minifigures from their store (2 Clone Trooper sw1304,
4 Clone Trooper Captain Rex sw1315, and 1 Sabine Wren sw1303. They arrived over
a month later, and both Clone Troopers had incorrect heads and no visors, all
4 Captain Rex were missing their pauldrons and rangefinders, and Sabine is missing
her rangefinder. When I reached out to the seller, he said those items are not
included because they are “accessories” and not part of the minifigure (the listings
say “does not include accessories”). I have explained repeatedly that everything
listed in a minifigure’s inventory is part of the minifigure, and I have sent
links to BrickLink’s policies to no avail. He is refusing to do anything to remedy
this situation. I filed an NSS and a claim with PayPal, which he is disputing.
My biggest concern is that PayPal likely doesn’t have the time to investigate
the nuances of minifigure inventory or BL policies. He is refusing to acknowledge
this, and claims my interpretation of the policies is incorrect. This hell loop
is seriously stressing me out. Can anyone please offer some guidance on how to
handle this?
Here are some exchanges with the seller:
Hello,
I just received my order, and there are multiple problems:
Both of the 2 Clone Trooper sw1304 have the WRONG HEADS. They came with
Chancellor Palpatine sw1306 heads. They are also missing their visors.
All 4 of the Clone Trooper Captain Rex figs are MISSING PAULDRONS and range
finders
Please let me know as soon as possible when you can ship all the missing items.
Since shipping took a long time, can these be shipped with Priority Mail or Express
Shipping?
I look forward to hearing from you.
I list in each sales publication it is specific how the minifigure comes, in
some cases with a lack of accessories and that is why the prices are so low,
although everything is new, you just can't get all the accessories.
Your way of interpreting it is wrong, when you buy a product you must carefully
check its conditions, from the moment you are buying a minifigure you are not
buying a complete set, a Lego minifigure is made up of 1 mini upper part, 1 lower
part , 1 head, and as an extra 1 helmet or hair. And so that you are well informed,
a minifigure is not a product that Lego sells, it is part of a product that Lego
sells.
What you say about shoulder pads, capes and so on, they are accessories, and
in the specifications I say: without accessories.
|
Well regardless of whether the seller believes they are accessories or not and
regardless of whether they put in their item description that accessories were
not included:-
A) They should have been more specific about what wasn't included as accessories
on Bricklink would be classed as handheld items that are not shown in the minifig
catalog image
B) It is against Bricklink policy to list a catalogued minifigure without everything
in the picture being included
|
|
| Author: | infinibrix | | Posted: | Apr 1, 2024 14:10 | | Subject: | Re: Searching for minifigs with darker skin color | | Viewed: | 37 times | | Topic: | Searching | |
|
| In Searching, Bricker_Brack writes:
| | I'm helping my mom create a MOC for the prison she works in. We have a good
supply of minifigs of yellow/white skin color, but not very many of darker skin
colors.
When I look at bricklink stores I can sort of find heads that suit the purpose,
but what about hands?
Should I be looking for complete minifigs? Or can is it best to find some shop
that has many heads and "torso assemblies" to get the hands I need?
This is my first time dipping into the secondary market of minifigs, so I feel
like I'm in way over my head even for a relatively simple task.
|
Start with looking at the minifigs from this set to establish some of the available
skin tone colours to search for:-
https://www.bricklink.com/catalogItemInv.asp?S=40634-1&viewItemType=M
It contains quite a few different skin tone heads with matching hands. If you
look at the part breakdown of the minifigs you will find the torsos are quite
reasonably priced even if only buying for the hands themselves but once you've
established the colour hands you need to match your heads you can also buy them
separately:-
https://www.bricklink.com/v2/catalog/catalogitem.page?P=983&idColor=88#T=C&C=88
|
|
| Author: | infinibrix | | Posted: | Apr 1, 2024 06:00 | | Subject: | Re: Weird Seller | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, PaulOfBricks writes:
| | I don't usually have many problems but this weekend I have a weird seller
offers PayPal for international customer
quoted me PayPal on my quote
but then invoiced IBAN
and says use IBAN or I think he wants to give me NPB
refuses to accept PayPal because "the British" always complain about
his orders.
Firstly this business store in Germany Surely regardless of payment method, they
should have certain legal requirements, such returns etc, that regardless of
payment method they should adhere to, which I think they probably feel they can
get out of with bank transfer.
I should have avoided this seller tbh as they already just replied 'dont
order' to my questions with regard to the variants, (lots of cheap rare variant
listing), I thought id take the gamble, but then after my issues I checked their
feedback, I should of done this first. many many complaints of rudeness. Oh well
happy easter!
but my point is can a seller give me a NPB for failing to pay after they refuse
to accept a payment method that they quoted with but later changed.
|
This illustrates again why I think the whole process of filing NPB's against
buyers should be scrapped. No seller should have a hold over a buyer in this
way. If the buyer doesn't agree to the invoice or the terms of sale (Nobody
has sufficient time to read every sellers terms in full) then they should be
within their right to cancel the order or as I've suggested recently turn
manual orders into quotes so there is no commitment to place an order:-
https://www.bricklink.com/message.asp?ID=1461685
In your specific case I would ask the seller to mutually agree to cancel since
they do not accept paypal which differs from their original terms. If they start
filing a NPB then I would report to Bricklink whilst directing them to your post
here which shows you raised your initial concerns prior to receiving the NPB
|
|
| Author: | infinibrix | | Posted: | Mar 31, 2024 23:26 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, MMillere writes:
| | Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system 
Thanx
Milissa
|
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
|
|
| Author: | infinibrix | | Posted: | Mar 31, 2024 13:50 | | Subject: | Re: Finally open for U.K. buyers | | Viewed: | 49 times | | Topic: | General | |
|
| In General, Leftoverbricks writes:
| | In General, Stuart9 writes:
| | Sorry I can’t offer items outside U.K. as I’m not prepared to do all the red
tape.
|
I think the title of your post should be: We no longer sell to countries outside
the UK
Good luck, you Brits voted for excommunication and this is what you got.
This may sound like gloating, but it is not intended that way.
Until Brexit, I bought a lot in England. Lego, but also a lot of books. That
has now become unaffordable.
I my own shop I also no longer sell to the UK, but I do sell to all countries
in the EU.
|
Obviously I can't speak for Stuart or anyone else but only just over 50%
voted Brexit and I suspect most of those that did are much less likely to be
the types that run businesses or routinely trade online using platforms like
Bricklink.
It seems the overall brexit voter was more interested in seeing improvements
to immigration control but in that regards it appears they didn't fair any
better!
Covid probably came at the perfect time for Brexiteers since it helped mask many
of the issues the UK was experiencing at the time? brexit issues got merged in
with covid issues and vice versa making it very difficult to truly scrutinize
the negative impacts brought on by brexit alone!
That said having already overcome the initial big hurdle of adjusting already
I think at this stage its simpler to accept that this is the way things are without
caring to do all that much looking back and I suspect many others feel the same
way irrespective of how they initially voted
|
|
| Author: | infinibrix | | Posted: | Mar 28, 2024 06:12 | | Subject: | Re: Request for Quote broken | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Ziegelmeister writes:
| | For whatever reason, people can not request quotes because it's telling buyers
that I don't have a shipping method available.
I have "Accept quote requests" turned on in Management.
I tried setting up my own method (and enabling it) where it's set to "manual"
(doesn't show up)
I tried importing the shared method (and enabling it) that is specifically called
"Request for quote" and it only gives a "place order" option,
the request for a quote button that should be below that is not visible for the
buyers.
I followed the instructions on this page: https://www.bricklink.com/help.asp?helpID=2437
and nothing seems to be working.
What am I missing?
|
In truth the whole quote process in general is broken and unfit for purpose:-
https://www.bricklink.com/message.asp?ID=1460675
I really wish Bricklink would adopt a simple system where only instant checkout
orders are FIXED orders, anything else is regarded as a quote. The seller manually
invoices the buyer and the buyer has 24 hours to pay after receiving that invoice
else inventory auto returns to stock. There should be no obligation for a buyer
to buy under these circumstances and therefore no longer any reason to need to
issue NPB's
|
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