Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Tracyd  | | Posted: | Mar 22, 2024 12:15 | | Subject: | Confirmation code to leave feedback | | Viewed: | 160 times | | Topic: | General | |
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| Is it a new thing to require a code to leave feedback for a seller. It says
to access my seller features. I am a buyer, if this is a new requirement people
will stop leaving feedback. I am very disinclined to deal with this.
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| Author: | Tracyd | | Posted: | Mar 21, 2024 11:42 | | Subject: | Re: WARNING! Login from new device phishing emai | | Viewed: | 54 times | | Topic: | Problem | |
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| In Problem, chetzler writes:
| | I had a couple of these this in my inbox this morning. They looked completely
legitimate. I did login in to BL from my work computer yesterday. When I have
logged in from work before, I have never gotten an email like this, but I thought
that maybe it was a new security feature.
Anyway, with a very official looking email in hand, I clicked the suggested logout
from all devices link and had just about entered my credentials in the new window
to log back in when I noticed two minor things that seemed just a bit off. I
won’t mention those things in case the fraudsters are reading. I looked at the
URL and it was very close to BrickLink’s (it was not the .net one that was mentioned
before). Needless to say, I immediately changed my PW and reenabled the one-time
PIN (I had turned it off because I was being repeatedly prompted for a new PIN
over very short time spans even when I hadn’t logged out). I’ll also be downloading
my inventory
BE DILIGENT! I’m a pretty suspicious person when it comes to online activity,
but, in my groggy state when I woke up this morning, I almost fell for a phishing
scheme presented as a very authentic looking email.
I don’t know why BrickLink has suddenly become such a juicy target. These people
have no hope of accessing any of my monetary accounts. I assume the goal is
to gain access to a legitimate shop so they can list high-dollar items to scam
other members.
I don’t envy the task that management has ahead of them, but they need to take
some substantive action soon. This is not a primary income stream for me, so
at some point, when all the gummy spam, phishing attempts, and slow helpdesk
response times become too much, I may simply close my store for a while. I don’t
need the extra headache of worrying about online security for a part-time job.
Had I fallen victim to this phishing attempt, I’m really not sure how much effort
I would have put into trying to recover my account. BrickLink just feels like
a dicier selling proposition lately.
|
I feel slighted I have none.
From a cybersecurity standpoint you never click a link in a text or an email
about suspicious activity. You go straight to how you normally access the site
and see if there is a message there, if it is legitimate, you can then do what
is needed. Even if there isn't you might consider change your password. I
keep getting texts that my bank account is in jeopardy from a bank that I haven't
had an account with for 15 years, needless to say I don't click that link.
I have even gotten texts from PayPal about a dire issue, but when I access PayPal
normally there is nothing there. Thinking before you click is always your first
action. My job sends out test phishing emails. While some look official they
are never using a correct email address and are for things that I expect to be
notified of before an email requiring action.
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 11:35 | | Subject: | Re: What powers have newcomers | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
I also come from the Southern US and we have so many ways to passive/aggressively
insult someone we don't have to do it blatently.
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 11:33 | | Subject: | Re: What powers have newcomers | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 10:11 | | Subject: | Re: What powers have newcomers | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
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