Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Bricklord  | | Posted: | Apr 5, 2024 00:38 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 44 times | | Topic: | Problem | |
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| I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
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| Author: | Bricklord | | Posted: | Mar 30, 2024 14:55 | | Subject: | Re: What is the worst set you'v ever parted out? | | Viewed: | 51 times | | Topic: | General | |
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| 75978. 5 Copies.
In General, JimsBricks writes:
| | Hey All
I hope your all well today, ive been doing some parting out for before i list
them,
working on the star wars 75345 * 100, the first bag 30 very easy, BUT Then the
smaller bag, 74 parts, it just seemed a long part out process.
Have you ever found a set you didnt enjoy parting out?
I hope you all have a great day
Jim
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| Author: | Bricklord | | Posted: | Oct 25, 2023 14:54 | | Subject: | Re: Canada to US not received after 1 month | | Viewed: | 26 times | | Topic: | Problem Order | |
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| Not unheard of although rare, even if sent as an oversized letter. Keep in mind
it has to clear your Customs, and they can be slow.
In Problem Order, MiniRoz writes:
| | I placed an order from a Canada based store on Sept 27th (4 weeks ago) and still
have not received my items (I’m in the US - Virginia). Seller says it can take
up to six weeks, which doesn’t seem correct based on info provided by Canada
Post. When I asked the seller for tracking number, he said I didn’t purchase
tracking. I followed up asking for proof of shipping, but his response was to
check with Canada Post - this obviously isn’t helpful since there is no tracking
number.
Has anyone heard of Canada Post packages taking 6 weeks to be delivered? What
is a reasonable amount of time to wait before filing a NSS if the seller doesn’t
offer verification the items were shipped?
Thank you!
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| Author: | Bricklord | | Posted: | Oct 10, 2023 17:44 | | Subject: | Re: Non-responding buyer, what to do? | | Viewed: | 38 times | | Topic: | Problem Order | |
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| I've had more than a few oddballs like that, including one who between ordering
and paying via etransfer for local pickup dropped of the face of the earth. over
2 months later he resurfaced saying he'd move halfway across the country
and forgot. Took him another month to remember to pay me for the shipping.
My suggestion is to just sit on it. If the buyer has paid for the order, your
return in in. Just let is sit and see if they bother to realize they haven't
received anything.
In Problem Order, CanadaFirst writes:
| | This might seem like a dumb question but we have an issue with an order.
The buyer purchased empty boxes and wanted to receive an invoice without any
shipping because he would send his own shipping label.
It took a while for them to pay but after we initiated an NPB they said that
they hadn't seen the previous messages reminding them that they needed to
pay their order.
We packed the order, sent the dimensions in a bricklink message as we as through
email.
The package has been sitting here since the 5th of October, no response.
Since there is no 'Non-responding buyer' alert, is there something else
we can do to get in touch with the buyer? I don't think so, but maybe someone
here has an idea that I didn't come across so far.
I guess the next option would be to send the buyer a message saying that if they
don't send the shipping label we will have to refund them and cancel the
order, or to refund them and declare an NPB, which seems counter-productive and
somehow unethical, so we're at a loss.
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| Author: | Bricklord | | Posted: | Oct 4, 2023 12:11 | | Subject: | Re: Do I have to pay any kind of Taxes - Canada | | Viewed: | 40 times | | Topic: | Taxes | |
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| As long as your gross sales are under $30 000.00 CAD the CRA doesn't care.
Over that then you have to declare them.
In Taxes, Cosmos. writes:
| | Hi Everyone,
This is my first year selling on Bricklink, mostly just my old childhood sets
here and there, I am a Canadian resident, do I have to pay any kind of taxes
asdie from the Bricklink tax of 3%? I am a student so I dont make close to the
next tax bracket I am just in the bottom one. Thank you for your help 
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| Author: | Bricklord | | Posted: | Sep 1, 2023 12:43 | | Subject: | Re: Shipping to Ukraine considering the actual si | | Viewed: | 48 times | | Topic: | Shipping | |
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| I have ordered from Ukraine about 8 months ago, and no real difference from what
I would have expected time wise. I have not shipped to Ukraine since the war
began, simply due to no orders coming in from customers there. I am fully prepared
to do so though with no concerns.
Andrew
In Shipping, David892 writes:
| | Good afternoon to the community,
I recently received a message from a user asking how much it would cost to ship
a parcel from Canada to Ukraine. Considering the ongoing war there, has anyone
succesfully shipped to Ukraine recently?
Thoughts? Recent shipping experience? Advice?
Thanks for any input you can provide!
David
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| Author: | Bricklord | | Posted: | Aug 19, 2023 13:30 | | Subject: | Re: E-mails going to spam | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| All my email notifications and messages from this site have also stopped arriving.
It is not the spam settings on either my end or my ISP's end, I have checked
both repeatedly.
In Technical Issues, Admin_Russell writes:
| | In General, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
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Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
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| Author: | Bricklord | | Posted: | Aug 16, 2023 13:35 | | Subject: | Re: Canadian Sales Tax | | Viewed: | 37 times | | Topic: | Suggestions | |
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| ah, thank-you for that tidbit! It is actually an easier course for me as I already
have an established tax collection system for my store. Saves having to change
how I do my books..
In Suggestions, Emporiosa writes:
| | In Suggestions, Nubs_Select writes:
| | technically bricklink is supposed to be collecting sales tax in Canada themselves
so hopefully that is implemented soon (they are over a year late at this point)
as that will solve multiple problem for bricklink in Canada
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Russell reached out to me about a month ago saying they're no longer doing
that as they're not required to (but could voluntarily do it should they
wish in the future of course). I asked if they could implement the sales tax
field (as The Piece River requested) until (if) they implement marketplace taxes.
No news yet if they'll give us access to the field and tax tables.
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| Author: | Bricklord | | Posted: | Aug 15, 2023 13:13 | | Subject: | Re: Suddenly no email confirmations ... ? | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| All my order notifications, quote requests and quote co0ies have stopped coming
in for theclast 20 hours or so as well.
In Technical Issues, WestCoastBrickz writes:
| | Since this morning, no confirmation of orders/invoices received.
Same to the buyer
Am I the only one?
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| Author: | Bricklord | | Posted: | Jul 6, 2023 11:27 | | Subject: | Re: Location Search for Provinces in Canada | | Viewed: | 46 times | | Topic: | Suggestions | |
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| https://www.bricklink.com/browseStores.asp?countryID=CA&groupState=Y
In Suggestions, Pulsatillapaten writes:
| | Hello Bricklink!
Thank you for such a great website.
Canada is large country, and a parcel from one Province can arrive a week sooner
than a parcel from another.
It would be nice on the Wanted List search to be able to narrow down the search
by location to Stores in just one or two specific Provinces.
For example, I live in Northern British Columbia, and I would like to be able
to search by location not for all of Canada, but just for the Provinces of BC
and Alberta.
Thank you for your consideration.
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| Author: | Bricklord | | Posted: | Jul 5, 2023 09:21 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| Yes, they seem to suddenly have difficulty in grasping the concept of a due date.
Based on their invoices, and their very Terms Sellers are not obliged to pay
their fees until that date. That's how it works in every other business.
In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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| Author: | Bricklord | | Posted: | Jun 15, 2023 12:48 | | Subject: | Re: Win a Canada Post Truck on Canada Day | | Viewed: | 42 times | | Topic: | Contests | |
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| Was the last nation of the British Empire have a Unit carry its Colours into
Battle. Also the last nation in history to have a Unit conduct a cavalry charge
in battle.
In Contests, TorontoLego writes:
| | Respond to this post with an interesting fact about Canada for one free entry.
Get another entry for every order placed between now and the end of Canada Day
July 1st!
This is a great condition set that includes the instructions AND box!
Good luck, eh.
TorontoBricks.com
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| Author: | Bricklord | | Posted: | Jun 5, 2023 16:31 | | Subject: | Re: No response | | Viewed: | 54 times | | Topic: | Buying | |
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| Have you bothered looking at the status under your Order Placed tab?
In Buying, DarkSouljah writes:
| | Hello everyone,
I am new to this site so please pardon my ignorance on the subject.
I made a purchase for an item.. I got an invoice for it and paid the seller
directly through Paypal. That was last week and I did not hear back from them
since. I did not hear back that they got the payment, I did not hear back on
the status of my order/item. I reached out and asked for a status update and
no response either. Please let me know what to do or f this is typical behavior
and I should not worry.
Best,
Ken
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| Author: | Bricklord | | Posted: | Apr 9, 2023 09:53 | | Subject: | Re: "Canada Tax" - Possible error for some | | Viewed: | 49 times | | Topic: | Taxes | |
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| And this brings up exactly what every Canadian seller on BL should be doing.
Report BL for collecting GST with no GST # to the CRA. THAT will force BL to
act, since they clearly don't care when a seller asks/complains.
In Taxes, Nubs_Select writes:
| | In Taxes, Emporiosa writes:
| | | | Would BL allow us to figure it out paying for fees for months? No, so why isn't
every Canadian store that collects GST pounding the forum with requests for their
money back. Shame them into doing something.
Tyson.
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I think it's because most of them have no clue that the receipt is missing
the GST/HST # and most don't keep up with the forums. Many may not even know
that you can't make an ITC claim for receipts missing it/without having the
GST #, and even more would be completely unaware of the rules of cross-border
tax collection for digital stuff (if it ends up that BL is in the newer digital
scheme, but their support said they were part of the normal regime).
I hadn't even noticed the missing GST/HST numbers until I was gathering up
my 2022 Q4 remittance stuff and it was a fluke that I realized it wasn't
there. I've never seen a receipt without one; that just doesn't happen
usually and I never look for it normally.
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and then you have people like me who didn't even know about ITC's until
hearing about people talk about them in the forums only a couple of months ago
 . but its interesting you say you've never seen a receipt without
a gst/hst number as for me when i buy something from Walmart or apple or the
like I never see a gst/hst number. but the CRA told me that if I paid tax and
the seller didn't give the number they will go after the seller not me so
I should make sure the receipt has their name or the like on it so they can investigate
it if needed
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| Author: | Bricklord | | Posted: | Apr 8, 2023 15:25 | | Subject: | Re: "Canada Tax" - Possible error for some | | Viewed: | 29 times | | Topic: | Taxes | |
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| So if BL doesn't actually have a GST then they cannot lawfully be collecting
GST. They have no way to give it to the CRA.
In Taxes, Emporiosa writes:
| | In Taxes, UTLF writes:
| | At this point I'd reach out to the admins through the help desk; my guess
is that your replies get pushed down the list due to the volume of posts each
day - I understand this is a forum, but (in my opinion) a lot of messages that
get posted daily are unnecessary and end up drowning out important issues like
these :/
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I've been sending monthly e-mails (in addition to the original e-mails I
sent to Russell at the start of this that he acknowledged). The last one I've
sent was April 5th. Their last communication to me about this topic was Friday,
Feb 17th so I've sent 2 e-mails since then to help desk with no reply.
They said that they applied in October 2022 for a GST/HST # under the normal
GST/HST regime. I'm suspecting since they're under the LEGO umbrella,
this is how/why they can do so (rather than the new marketplace way for those
operating outside of Canada).
They also said "Once the registration number has been provided to LEGO BrickLink,
Inc. we will immediately print it on commission invoices. Here’s a related FAQ
page, which will be updated if any changes happen."
Any seller who has registered for a GST/HST number knows you get it immediately,
specifically because you need to be compliant by putting it on your receipts
and have it available when customers who are taxed request your # to verify that
you're registered, etc. So I'm not sure what they mean about them waiting
for their #.
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| Author: | Bricklord | | Posted: | Mar 18, 2023 23:08 | | Subject: | Re: What's the correct process - bogus chargeback | | Viewed: | 60 times | | Topic: | Help | |
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| I had the same here with that buyer. Repeat customer for a while too, but no
longer.
In Help, pitz8008 writes:
| | In Help, FigBits writes:
| | A buyer placed an order in my store in January. I shipped it out. A month later,
they file a chargeback with their credit card company, saying they did not authorize
the payment. (NOT that the item didn't arrive, but that the payment itself
should never have been charged to their card.)
Another month later, Paypal sides with them, and reverses the payment and charges
me a $20 fee on top of it.
I looked at their feedback today, and it appears they have done this to at least
one other seller recently.
Too much time has passed for me to file a non-paying buyer (and the rules seem
to indicate that it would be removed even if it was still in the timeframe).
It's too late to change my feedback for them.
What is the official process for me?
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yannbellucci if anyone is curious.
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| Author: | Bricklord | | Posted: | Feb 17, 2023 10:59 | | Subject: | Re: Unable to generate invoices | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| I've been getting this for about 24 hours now. At least one other store has
the same issue based on another thread here.
In Problem, calsbricks writes:
| | Every time we try to send an invoice we get the following message
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| Author: | Bricklord | | Posted: | Feb 17, 2023 05:09 | | Subject: | Re: Sending invoice | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| I am as well. And the daily maintenance did not seem to resolve it.
In Problem, Kathleen_55 writes:
| | Any one out there having a problem sending out a invoice? I'm getting a error
page. Is BL having a wee problem🤔
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| Author: | Bricklord | | Posted: | Jan 27, 2023 13:54 | | Subject: | Re: "Canada Tax" - Possible error for some | | Viewed: | 35 times | | Topic: | Taxes | |
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| Has anyone therefore made a formal fraud complaint to the CRA?
In Taxes, Emporiosa writes:
| | | |
If I'm interpreting this correctly, and I'll verify with CRA today, BrickLink
wasn't supposed to be collecting this tax on sellers who were already registered
for GST/HST and we can request a refund not from the CRA, but from BrickLink
and BrickLink will not be able to reclaim this from the CRA because it was an
error in how they collected.
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As there has been no update from BrickLink, the CRA recommendations are that
the GST/HST remittance is to be completed without reclaiming the taxes paid on
commissions via input tax credit as they do not believe BrickLink was allowed
to charge taxes, and that BrickLink is to provide refunds on the taxes paid directly
to us (likely a credit on a future commission invoice).
I'm not sure if surprising is the right word, but it's definitely disappointing
that BrickLink still doesn't have confirmation after over 2 weeks. Nor have
they provided the GST/HST # that they are required to disclose. I understand
that complying with tax requirements around the world isn't easy, but the
total lack of communication from BrickLink/LEGO Group since the initial acknowledgement
is a problem. Many sellers stressed the fact that remittance was due month-end,
and most complete it well before the last possible day to ensure no late payments.
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| Author: | Bricklord | | Posted: | Jan 26, 2023 20:30 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 56 times | | Topic: | General | |
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| Its called Price Quote. Enable it and it makes life much easier.
if Admin would allow Sellers to make Price Quote compulsory (as an option) it
would save Sellers a lot of Buyers who won't pay having committed to an Order.
In General, Yo_Yo_Flamingo writes:
| | In General, MidwestBrick writes:
| | In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
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A lot. I want a lot of stuff. I do agree with items others have mentioned to
reduce confusion within the website, but am going to take a different angle here.
I'll try to keep the list short and focus mostly on increasing what Buyers
want cause it falls in line with what sellers want, which is increased sales,
increased traffic, and increased daily excitement putting together Lego orders
for other lovers of Lego. I can't tell you the joy I receive every time someone
visits my store and then the additional joy of seeing an order that I can go
pack up and fulfill.
1) I want buyers to know that BrickLink exists so more of them come here vs going
to Amazon. I don't have the answers on how you advertise but I can't
say I've ever seen any either. Put it this way, there is not 1 person in
my life that I have discussed Lego with that has ever heard of BL prior to me
introducing them to it. We are not talking about a few people, this is hundreds
of friends and family. They all have children, nearly all those children love
building Lego, nearly all those children receive at least 1 Lego set for Xmas/birthdays...
yet none know where to purchase Lego beyond Amazon, Walmart, or Target. What
really hurts though is many of them really dislike the invoice system, see #2
below as they want to shop, checkout and then see their purchase in their mailbox.
They don't want delays in-between.
2) For Domestic Orders as I think this should be possible for every country but
I am not sure entirely - I want every store to be required to have Instant Checkout
for every order cause I am growing tired of seeing the posts about X seller is
now charging this, or personally when I see X seller charging Retail shipping
vs Commercial... every store can keep their terms on costs but each store should
be fully capable of figuring out what works for them to provide instant checkout
with shipping costs built in too at various levels. It isn't difficult to
know our own inventory and know how much shipping would approximately cost for
domestic orders and if a seller gets burned a little, like many of us have, we
learn from it and move on.
3) along with #2 as I don't see that happening, then stores that are 100%
instant checkout from a buyers perspective, should be highlighted for them so
a buyer knows that they can fully checkout and bypass having to wait for invoices
etc... we should be adapting to what buyers want vs buyers having to adapt to
what each seller wants. I want to buy things from other sellers too, but as
an example, am SOOOO tired of being quoted Retail shipping when I know they are
paying commercial. I decline every single quote or request for shipping cost
when I know it is much higher than what I know they would actually be paying
especially when I ship orders every day and have the capacity to look up what
actual shipping would be from Point A to Point B. Some terms specifically say
"retail" which is fine, I just avoid them, but many are not clear enough.
Maybe this list is too strong and maybe too difficult and some sellers would
be turned off by these ideas. I have no doubt that many sellers would dislike
having to implement the above, however, for the betterment of the site, I think
it would do wonders to really help streamline Bricklink to be more what buyers
want to retain them and gain new customers for everyone, and add in a little
advertising and this could really become the 1st place customers go to get their
Lego.
Thanks
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I am all for either requiring Instant Checkout or highlighting sellers that do.
Even as a seller, I hate the guesswork when buying, and sometimes the sellers
come back with an out-of their... out of this world shipping price!
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