Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Gandalf68  | | Posted: | Jun 13, 2021 05:16 | | Subject: | Retro-engineering problem (Part 4) | | Viewed: | 93 times | | Topic: | Help | |
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| Another image where the build seems impossible :
How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL
And what's in the circled part ?
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| Author: | SylvainLS | | Posted: | Jun 13, 2021 04:42 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, jorgovan writes:
You don’t need to be so formal, we’re all friends here 
| | […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
|
The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).
You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.
See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen 
And, of course, come back here if you have any other question.
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| Author: | jorgovan | | Posted: | Jun 13, 2021 04:31 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, wildchicken13 writes:
| | In Help, PeteMiner writes:
| | Is there an option to have the easy-buy or autoselect only choose stores that
can calculate shipping automatically, rather than having 4-5 shops that show
me shipping and one or two that say TBD, so I still can't tell what my grand
total will be? (A workaround is to"dislike" each TBD shipping store as it shows
up, but I'd like a cleaner way.)
|
|
Dear Sirs,
you were so kind to reply to this question ( here are the details:
Author: wildchicken13 View Messages Posted By wildchicken13
Posted: May 29, 2021 20:32
Subject: Re: Easy-buy option excluding TBD shipping?
Viewed: 38 times
)
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
Thank you for your attention and best regards Joerg.
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| Author: | qwertyboy | | Posted: | Jun 12, 2021 13:51 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, qwertyboy writes:
| | Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
|
Got one as well (yay?), also 0-FB user (order #16505080). I checked all the info
I could check on my side:
- As others already said, the name is simply not sent for that table row (so
no browser-side fix for some "tag-soup-like" error).
- The browser does report CORS errors for "manifest.json" due to a missing "access
allowed" header - although very sloppy, this is not causing the issue we see
here.
- I checked the info as reported by the API, there is nothing that is different
from properly-working order rows. Our internal software (which runs off of the
API) has no issues whatsoever.
- I can also confirm this issue does not seem to impact the order process (like
invoicing etc).
Niek.
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| Author: | Mesken | | Posted: | Jun 12, 2021 08:09 | | Subject: | Re: Angry customer | | Viewed: | 58 times | | Topic: | Help | |
|
| I do get the point. Like BrickWilbo siad:
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
So email first, try to work out a solution and if that doesn't work out,
file a NSS or review. How would you feel if you get a NSS or negative review,
before you even could respond or act on the matter?
Cheers and have a good one!
In Help, StonesHeart writes:
| | Hi Mesken,
I am not sure you get the point. This is not about my order, that was only an
example.
The point is: You might think you do right, but that might not be the case.
For another example: you, more or less, bashed the buyer from Korea (we all know
how to find the person in the feedback-system). And there was no reason to do
so. You thought you did the right thing, but now you own the man/woman from Korea
a very big sorry and you should remove this posts asap.
I hope you understand. You can make mistakes, please make very sure it was not
your mistake first.
Regards,
Marco
In Help, Mesken writes:
| | Hi Marco,
I'm sorry to hear through this way you've had a negative experience.
I'm always open to sort matters in a normal, positive way, so you could have
written me and I've sent you the correct parts or gave you a credit. This
has no affect on a review, it is just the way you should do business in my opinion.
So if you are not satisfied, I'm looking forward for your message with no
hard feelings
Groet Henk
In Help, StonesHeart writes:
| | Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
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| Author: | StonesHeart | | Posted: | Jun 12, 2021 06:49 | | Subject: | Re: Angry customer | | Viewed: | 65 times | | Topic: | Help | |
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| Hi Mesken,
I am not sure you get the point. This is not about my order, that was only an
example.
The point is: You might think you do right, but that might not be the case.
For another example: you, more or less, bashed the buyer from Korea (we all know
how to find the person in the feedback-system). And there was no reason to do
so. You thought you did the right thing, but now you own the man/woman from Korea
a very big sorry and you should remove this posts asap.
I hope you understand. You can make mistakes, please make very sure it was not
your mistake first.
Regards,
Marco
In Help, Mesken writes:
| | Hi Marco,
I'm sorry to hear through this way you've had a negative experience.
I'm always open to sort matters in a normal, positive way, so you could have
written me and I've sent you the correct parts or gave you a credit. This
has no affect on a review, it is just the way you should do business in my opinion.
So if you are not satisfied, I'm looking forward for your message with no
hard feelings
Groet Henk
In Help, StonesHeart writes:
| | Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
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| Author: | Mesken | | Posted: | Jun 12, 2021 05:34 | | Subject: | Re: Angry customer | | Viewed: | 44 times | | Topic: | Help | |
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| I told him that I'm willing to refund the parts, he told then to remove the
NSS and negative review. So happy ending there.
I asked him, for future references, write the store in case of a complaint and
wait one or two days for an answer, before filing a NSS.
In Help, Brickwilbo writes:
| | In Help, Brickwilbo writes:
| | In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
|
In addition ask for photos of the damaged parts and ask if the package was damaged
too.
| | | |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:17 | | Subject: | Re: Angry customer | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
|
In addition ask for photos of the damaged parts and ask if the package was damaged
too.
| | | |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:14 | | Subject: | Re: Angry customer | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
| |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
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| Author: | StonesHeart | | Posted: | Jun 12, 2021 04:14 | | Subject: | Re: Angry customer | | Viewed: | 57 times | | Topic: | Help | |
|
| Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
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| Author: | wildchicken13 | | Posted: | Jun 12, 2021 01:03 | | Subject: | Re: Angry customer | | Viewed: | 88 times | | Topic: | Help | |
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| In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
Good morning!
I'm sorry to hear that. It looks like this buyer has lodged a few (perhaps
unwarranted) complaints in the past. If you have proof of shipping, you should
be able to get the NSS removed, but I'm not sure about the negative feedback.
Maybe try reporting the member to the problem center:
https://www.bricklink.com/retractOrder.asp
Perhaps if enough people report the member, BrickLink will take action. Or maybe
not. I'm not sure how BrickLink handles these types of situations. Good luck!
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| Author: | kaat | | Posted: | Jun 11, 2021 15:43 | | Subject: | Re: Notifications - Feedback | | Viewed: | 223 times | | Topic: | Help | |
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| You can do this via the API. It's technical stuff, not easy to use if you're
not familiar with these kind of systems. But definitely possible.
Register for the API here:
https://www.bricklink.com/v2/api/register_consumer.page
The 'call_back' url that you can specify, is a web url that BrickLink
will request when an order, message or feedback is received. On this page
you have your script that processes the request and does something. Like sending
an e-mail or updating something in your own system etc etc.
Details:
https://www.bricklink.com/v3/api.page?page=resource-representations-push
This is called 'push', because you have to do nothing to get it. You
can also 'pull' aka request it by calling the '/notifications'
endpoint. For this to work, you still need a call_back url, but it can be a webhook.site
url or something, that you then ignore.
I think ErwinNL on the forum has made a tool that can do this too.
Hope this helps!
In Help, Brickin_It_Up writes:
| | Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
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| Author: | wildchicken13 | | Posted: | Jun 11, 2021 15:22 | | Subject: | Re: Notifications - Feedback | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, Brickin_It_Up writes:
| | Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
|
Not that I know of with BrickLink. Maybe there is some third party software that
does this. Or you could write a script.
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| Author: | Brickin_It_Up | | Posted: | Jun 11, 2021 15:20 | | Subject: | Notifications - Feedback | | Viewed: | 109 times | | Topic: | Help | |
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| Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
|
| Author: | stansbrickstore | | Posted: | Jun 11, 2021 13:58 | | Subject: | Re: How do you part out in 2 halves? | | Viewed: | 53 times | | Topic: | Help | |
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| I parted out this set a few weeks ago. I selected the option 'exclude all
items by default' (so the items automatically delete) and as I went through
I unticked the parts I was uploading. I split it into three uploads, roughly
thirds. It worked fine when I did this, but definitely did take longer.
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| Author: | starbeanie | | Posted: | Jun 11, 2021 13:43 | | Subject: | Re: How do you part out in 2 halves? | | Viewed: | 41 times | | Topic: | Help | |
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| The upper limit is based on a ton of variables.
Number of people logged in, number of database calls, network traffic, if the
moon is in the Seventh House and Jupiter aligns with Mars, etc....
The easiest thing to do is use Brickstore. You will have the entire inventory
you can work on and then just upload from there in chunks by highlighting the
rows.
If you use Bricklink, you will have to check half the boxes in the inventory,
upload and then repeat for the second half. Which is time consuming.
Bret
In Help, macebobo writes:
| | How do I part out a set with the message "Due to the massive number of lines
(1000+) in the inventory of this set, the BrickLink system will time out during
the part out process. You must part out the set in two different halves." How
do I get/make the two halves?
Specifically for
Do they needs to be halves or just under 1000 parts? Does anyone know the upper
limit?
Thanks.
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| Author: | macebobo | | Posted: | Jun 11, 2021 13:35 | | Subject: | How do you part out in 2 halves? | | Viewed: | 96 times | | Topic: | Help | |
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| How do I part out a set with the message "Due to the massive number of lines
(1000+) in the inventory of this set, the BrickLink system will time out during
the part out process. You must part out the set in two different halves." How
do I get/make the two halves?
Specifically for
Do they needs to be halves or just under 1000 parts? Does anyone know the upper
limit?
Thanks.
|
| Author: | Zab3uk75 | | Posted: | Jun 11, 2021 12:23 | | Subject: | Re: Lego creationary | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, MadiganStation writes:
| | 40 Easy, 40, Medium, 16 Hard
|
Thank you.
|
| Author: | MadiganStation | | Posted: | Jun 11, 2021 11:56 | | Subject: | Re: Lego creationary | | Viewed: | 34 times | | Topic: | Help | |
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| | 40 Easy, 40, Medium, 16 Hard |
| Author: | Zab3uk75 | | Posted: | Jun 11, 2021 11:15 | | Subject: | Lego creationary | | Viewed: | 86 times | | Topic: | Help | |
|
| Does any one know how many easy, medium and hard cards there should be in creationary,
I know that there are 96 altogether, just wondering how the 96 are broken down
into difficulty levels.
Thanks
June
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| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:38 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, MrPetovan writes:
| | This is a
and a
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
Yes !
You're right MrPetovan and starbeanie
Thanks a lot !
|
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| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:32 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
That doesn't look like a tile round, almost like a 3x3 dish facing the other
way.
|
I'm not sure because it's looks flat, and besides, a 3x3 Dish would cover
the whole section underneath because i'ts 3 studs long
|
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| Author: | MrPetovan | | Posted: | Jun 11, 2021 08:28 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 39 times | | Topic: | Help | |
|
| This is a
and a
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
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| Author: | starbeanie | | Posted: | Jun 11, 2021 08:27 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 31 times | | Topic: | Help | |
|
|
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
|
| Author: | tons_of_bricks | | Posted: | Jun 11, 2021 08:23 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
That doesn't look like a tile round, almost like a 3x3 dish facing the other
way.
|
|
| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:21 | | Subject: | Retro-engineering problem (Part 3) | | Viewed: | 88 times | | Topic: | Help | |
|
| Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
|
| Author: | 3eyeballs | | Posted: | Jun 10, 2021 20:38 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 50 times | | Topic: | Help | |
|
| That's terrible!! I will try to report to Help desk as well...
3eyeballs.
In Help, rankster writes:
| | Nothing happens. I reported some members linking their Instagram and eBay pages
which is againt the TOS but BL didn't care, the report simply disappeared
after a few weeks.
I also reported some items which were listed prior to the official LEGO release
date under custom category which is also against the rules but nothing happened
either...
In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 10, 2021 17:18 | | Subject: | Re: Changing order status after payment? | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Check your shipping settings.
Maybe it's a shipping method with an automated invoice.
| |
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 16:18 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 23 times | | Topic: | Help | |
|
| Thank you, I'll be sure to ask more questions on that forum. I don't
have a mac and instead I have a HP Laptop.
In Help, wildchicken13 writes:
| | In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
Sort of. You can import an official LEGO set into Studio, but it's not assembled.
On a Mac, the command to do so is File - Import - Import Official LEGO Set.
However, a great way to learn Studio would be to reconstruct existing LEGO sets.
By the way, there is a dedicated forum for Studio-related questions. It can be
accessed by hovering over the red Studio icon on the top of every page and clicking
on "Studio forum" or by going directly to https://forum.bricklink.com/ You will
probably have better luck getting your Studio questions answered there than here!
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 16:16 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 27 times | | Topic: | Help | |
|
| Thank you very much
In Help, MrPetovan writes:
| | Hi, first of all the Studio forum is over here: https://forum.bricklink.com/
To succintly answer your question, yes all the official LEGO sets can be imported
in Studio, just not the way you expect them. Instead of a built model, you get
all the parts for it nicely arranged on a plane like you would do on a table
before starting to build the real set if you are into knolling.
Of course, with all the parts present, you can then proceed to build the set
in Studio after the digital instructions you can get from the LEGO.com website.
In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
|
|
| Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:14 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| I had one on the 3rd, the 6th and today... The 1st 2 paid w/o issues. All selected
PayPal Onsite...
In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
|
|
| Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:10 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| HAHAHAHA...
It felt good to be out of the rain
In the desert, you can remember your name
'Cause there ain't no one for to give you no pain...la la la la la la
la la....
Nice to meet another America fan! Thanks for the laugh.
In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 16:01 | | Subject: | Re: Changing order status after payment? | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Was it an instant checkout/instant invoice order? Or perhaps the buyer marked
the order as paid? Anyway, at the bottom of the order details page, there is
a button that says "edit order". Click on that and then next to "payment status"
select "none" from the drop-down menu. You should then be able to add a shipping
charge and send an updated invoice.
| | In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
|
|
| Author: | liisb | | Posted: | Jun 10, 2021 15:20 | | Subject: | Re: Changing order status after payment? | | Viewed: | 28 times | | Topic: | Help | |
|
| It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 14:56 | | Subject: | Re: Changing order status after payment? | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
| Author: | liisb | | Posted: | Jun 10, 2021 14:51 | | Subject: | Changing order status after payment? | | Viewed: | 48 times | | Topic: | Help | |
|
| I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 13:40 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
Sort of. You can import an official LEGO set into Studio, but it's not assembled.
On a Mac, the command to do so is File - Import - Import Official LEGO Set.
However, a great way to learn Studio would be to reconstruct existing LEGO sets.
By the way, there is a dedicated forum for Studio-related questions. It can be
accessed by hovering over the red Studio icon on the top of every page and clicking
on "Studio forum" or by going directly to https://forum.bricklink.com/ You will
probably have better luck getting your Studio questions answered there than here!
|
|
| Author: | MrPetovan | | Posted: | Jun 10, 2021 13:36 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 40 times | | Topic: | Help | |
|
| Hi, first of all the Studio forum is over here: https://forum.bricklink.com/
To succintly answer your question, yes all the official LEGO sets can be imported
in Studio, just not the way you expect them. Instead of a built model, you get
all the parts for it nicely arranged on a plane like you would do on a table
before starting to build the real set if you are into knolling.
Of course, with all the parts present, you can then proceed to build the set
in Studio after the digital instructions you can get from the LEGO.com website.
In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 13:23 | | Subject: | Are pre-existing sets available in the Studio | | Viewed: | 62 times | | Topic: | Help | |
|
| Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 04:04 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 64 times | | Topic: | Technical Issues | |
|
| In Technical Issues, miskox writes:
| | In Technical Issues, tEoS writes:
| | An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
|
But why should someone from the USA pay a local tax (VAT?) if he/she orders from
Germany?
Has anything changed?
Saso
|
I don't know about Europe, but in the U.S., sales tax is based on the location
of the buyer. So, buyers in states that collect sales tax pay sales tax on everything
they buy, regardless of where it comes from.
|
|
| Author: | rankster | | Posted: | Jun 10, 2021 03:09 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 45 times | | Topic: | Help | |
|
| Nothing happens. I reported some members linking their Instagram and eBay pages
which is againt the TOS but BL didn't care, the report simply disappeared
after a few weeks.
I also reported some items which were listed prior to the official LEGO release
date under custom category which is also against the rules but nothing happened
either...
In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
|
| Author: | miskox | | Posted: | Jun 10, 2021 02:42 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| In Technical Issues, tEoS writes:
| | An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
|
But why should someone from the USA pay a local tax (VAT?) if he/she orders from
Germany?
Has anything changed?
Saso
|
|
| Author: | 3eyeballs | | Posted: | Jun 10, 2021 00:35 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 63 times | | Topic: | Help | |
|
| Thank you for the link.
So I might not find out what happens to that buyer unless I keep checking to
see if he is there still? That's kind of annoying...
In Help, Brickwilbo writes:
| | In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
https://www.bricklink.com/help.asp?helpID=265
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 10, 2021 00:12 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
https://www.bricklink.com/help.asp?helpID=265
|
|
| Author: | 3eyeballs | | Posted: | Jun 9, 2021 23:35 | | Subject: | What happens after reporting to BL? | | Viewed: | 144 times | | Topic: | Help | |
|
| Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
| Author: | popsicle | | Posted: | Jun 9, 2021 17:45 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 91 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | In Technical Issues, popsicle writes:
| | […]
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors,
|
Actually, it’s BL, the seller, and PayPal (or Stripe) who have a tripartite agreement
that allows BL to look into and intercept the payment request, the payment realisation,
and a potential refund.
For PayPal, this agreement is called “PayPal for marketplaces.” For Stripe,
I guess it’s the “standard” agreement.
|
Thanks, Sylvain...
BL has not partnered with the third-party for collection and remittance, but
for the calculation and application (bullet point #7): https://www.bricklink.com/help.asp?helpID=2501
| |
| | hopefully they’ll expand their available payment options, going forward.
|
Let’s hope. They’ll certainly need it for EU very soon.
|
|
|
| Author: | SylvainLS | | Posted: | Jun 9, 2021 17:24 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| In Technical Issues, popsicle writes:
| | […]
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors,
|
Actually, it’s BL, the seller, and PayPal (or Stripe) who have a tripartite agreement
that allows BL to look into and intercept the payment request, the payment realisation,
and a potential refund.
For PayPal, this agreement is called “PayPal for marketplaces.” For Stripe,
I guess it’s the “standard” agreement.
| | hopefully they’ll expand their available payment options, going forward.
|
Let’s hope. They’ll certainly need it for EU very soon.
|
|
| Author: | schili | | Posted: | Jun 9, 2021 17:22 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| | Thanks for your replies. I change my settings |
|
| Author: | popsicle | | Posted: | Jun 9, 2021 17:15 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 61 times | | Topic: | Technical Issues | |
|
| In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors, hopefully they’ll expand their available payment options, going forward.
-popsicle
|
|
| Author: | tEoS | | Posted: | Jun 9, 2021 16:54 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
|
|
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|
France, Grand Est
)
)
Germany, Nordrhein-Westfalen
Canada, Alberta
Netherlands, Friesland
USA, Illinois
United Kingdom, England
)
)
Ireland, Donegal
)
)
Austria, Wien
Slovenia
