Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calsbricks  | | Posted: | Sep 12, 2019 13:49 | | Subject: | Re: Change NPB Timeline | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
That is probably why they will never do anything about it - it is another push
for non-IC adopters to adopt IC.
|
Sorry 1 more thing coming from someone who has spent a great many years in the
software development world. Software is normally designed to suit end users and
it is normally designed and developed in conjunction with them. That hasn't
happened here at Bricklink, On the other hand gaming software often comes from
the developers themselves rather than the end user - and quite often that works.
But when it comes to serious applications it never does unless the developers
have a rock solid systems spec which has been put together by a quality experienced
systems analyst - again doesn't happen here or at least it does not appear
so. When was the first, or last time as a seller or buyer you were asked what
you wanted to see in the software?
|
 |
| Author: | calsbricks | | Posted: | Sep 12, 2019 13:39 | | Subject: | Re: Change NPB Timeline | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
That is probably why they will never do anything about it - it is another push
for non-IC adopters to adopt IC.
|
There is a simple answer to that - make it applicable for all regions - redesign
it so those of us who use multiple boxes (3 large letter styles, and 11 small
parcel styles) do not have to set up a delivery method for each of those across
all boxes. 14 first class; 14 first class confirmed; 14 2nd class confirmed;
14 next day delivery; 14 air mail; 14 air mail confirmed. Good grief - all day
every day just setting up delivery methods and the design of that is totally
flawed - IC should have been regionalised to accommodate not just weight systems
but weight and volume systems. Yes I know we could try and reduce boxes but that
is not convenient for us nor our customers. We don't send out half full boxes.
In addition if the design had been better it would have allowed them to make
the simple changes to accommodate the changes in the US postal system where everything
is being done by workaround.
Forcing people to use a feature is a non-starter - usage should be up to the
individual not a method which doesn't work 100% of the time and also has
over 40,000 items in its catalogue without dimensions. but you are probably right
- yet another wonderful idea just like pp for marketplaces, dropping paypal offsite
- again to force IC. NO matter what the take-up is in real terms the feature
needs re-thinking.
What next force members to use their new Order detail page ; or their new My
BL page -- you must now use Stud.io to design anything. Oh and lest we forget
you must use the new wanted list (but after clamour we will leave the classic
one available, and we will reinstate paypal offsite).
|
|
| Author: | yorbrick | | Posted: | Sep 12, 2019 13:17 | | Subject: | Re: Change NPB Timeline | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| | | Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
That is probably why they will never do anything about it - it is another push
for non-IC adopters to adopt IC.
|
|
| Author: | JerseyGirl689 | | Posted: | Sep 12, 2019 13:16 | | Subject: | Re: Change NPB Timeline | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
I completely agree, 7 days to open, 3 days to close, with or without a response.
If they have time to respond they can use that time to pay. If they can't
afford to pay, they shouldn't have made the purchase to start with.
Also, to those sellers who simply cancel and move on, you're leaving yourself
open to a retaliatory negative FB and enabling a NPB to continue doing the same
thing to other sellers. I have inventory held hostage right now for a NPB, despite
the fact his FB clearly shows this is a habit. If those sellers had used the
NPB process, as they should have, he would have been suspended and my inventory
would be free right now.
Darcy
|
|
| Author: | Teup | | Posted: | Sep 12, 2019 12:52 | | Subject: | Re: Change NPB Timeline | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, mscheaf writes:
| | In Suggestions, Teup writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
I don't know about other countries but over here 14 days is a widely accepted
standard term for invoices to be paid. Sometimes it's longer, but it's
never less than 14 days. I wouldn't find it professional if a company gave
me an invoice that had to be paid in less than 14 days.
Also, inventory moves slowly and parts typically take over a year to sell. I
don't see how a few extra days for a fraction of the inventory are so important.
Bricklink downtime should be a way bigger concern.
|
In USA bills due upon receipt are quite common, especially for medical bills.
Also, I often get bills in the mail for various things that are due in less than
2 weeks. Again, if you can't afford it, don't buy it. This isn't
water or medicine or food. It's a freaking luxury item toy.
|
Maybe it's a cultural difference. If the code of conduct is different in
the US, then I do understand you'd expect Bricklink to match with that.
As for freaking luxury toys, today I got an invoice from Lego.com in the mail
that is due in 18 days. That's pretty usual to me. I wouldn't want to
seem less professional than Lego.com. An invoice with a number below 14 days
would feel pushy to me based on what I am used to.
Anyway I do question how big a deal it is. Customer service costs money. And
of all aspects of customer service, patience is pretty much the cheapest one.
The average value of a Bricklink order is approximately $20. Let's say you
are always having one NPB going on constantly all throughout your Bricklink career.
I would say: Spend $10 (part selling value: $20) one time on a set, and call
it the NPB buffer. That compensates the $20 worth of inventory that is constantly
being blocked by NPBs. Maybe I'm too clinical and calculating but as far
as I can see that solves the problem 
|
|
| Author: | bje | | Posted: | Sep 12, 2019 12:00 | | Subject: | Re: Change NPB Timeline | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, mscheaf writes:
| | In Suggestions, bje writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, mscheaf writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
This is exactly why I just cancel the order and never file NPB. It just takes
two long. 2 weeks is insane. It shouldn't take a week to pay. It shouldn't
take more than a few days to pay, if you don't have the money don't order
stuff, pretty simple. I know a lot of buyers are getting let off the hook by
this but I don't have the time or patience and I don't want my inventory
constantly tied up for a fortnight. I just cancel the order ban the buyer and
move on.
|
Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
And while we are at it, as a buyer, how come an NRS can tie up my buying money
for three weeks!? If a seller is not interested in selling, can I not please
just cancel the order myself after 3 days and go somewhere else? This is the
one part of Bricklink I have always found very unfair to buyers.
|
As a buyer you can file a paypal claim or a chargeback with your bank. Sellers
have no options except the npb system
|
?? If the seller has not invoiced, how do I have a claim? Because of exchange
controls I've had cancellations cost me 26% of the order value after three
weeks, with still no invoice from the seller concerned and no way to cancel and
move on except to wait it out.
Bear in mind also, BL is a contracts based systems, so even if a seller invoice
on day 20, he can still start an NPB after 7 days, irrespective of the time he
took to invoice or even if the buyer's circumstances have changed. Imagine
a wait of two weeks for an international order and exchange rate drop of 10%,
making the order 10% plus rate pips more expensive for the buyer. These are not
the most extreme examples.
Sellers also can cancel irrespective, buyers have to request a cancellation as
a favour from a seller who is not responding, go figure.
|
|
| Author: | mscheaf | | Posted: | Sep 12, 2019 11:53 | | Subject: | Re: Change NPB Timeline | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
I don't know about other countries but over here 14 days is a widely accepted
standard term for invoices to be paid. Sometimes it's longer, but it's
never less than 14 days. I wouldn't find it professional if a company gave
me an invoice that had to be paid in less than 14 days.
Also, inventory moves slowly and parts typically take over a year to sell. I
don't see how a few extra days for a fraction of the inventory are so important.
Bricklink downtime should be a way bigger concern.
|
In USA bills due upon receipt are quite common, especially for medical bills.
Also, I often get bills in the mail for various things that are due in less than
2 weeks. Again, if you can't afford it, don't buy it. This isn't
water or medicine or food. It's a freaking luxury item toy.
|
|
| Author: | mscheaf | | Posted: | Sep 12, 2019 11:50 | | Subject: | Re: Change NPB Timeline | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, bje writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, mscheaf writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
This is exactly why I just cancel the order and never file NPB. It just takes
two long. 2 weeks is insane. It shouldn't take a week to pay. It shouldn't
take more than a few days to pay, if you don't have the money don't order
stuff, pretty simple. I know a lot of buyers are getting let off the hook by
this but I don't have the time or patience and I don't want my inventory
constantly tied up for a fortnight. I just cancel the order ban the buyer and
move on.
|
Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
And while we are at it, as a buyer, how come an NRS can tie up my buying money
for three weeks!? If a seller is not interested in selling, can I not please
just cancel the order myself after 3 days and go somewhere else? This is the
one part of Bricklink I have always found very unfair to buyers.
|
As a buyer you can file a paypal claim or a chargeback with your bank. Sellers
have no options except the npb system
|
|
| Author: | bje | | Posted: | Sep 12, 2019 11:37 | | Subject: | Re: Change NPB Timeline | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, calsbricks writes:
| | In Suggestions, mscheaf writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
This is exactly why I just cancel the order and never file NPB. It just takes
two long. 2 weeks is insane. It shouldn't take a week to pay. It shouldn't
take more than a few days to pay, if you don't have the money don't order
stuff, pretty simple. I know a lot of buyers are getting let off the hook by
this but I don't have the time or patience and I don't want my inventory
constantly tied up for a fortnight. I just cancel the order ban the buyer and
move on.
|
Once again a constant thread and everyone agrees with it except Bricklink for
some strange reason. Why should we have to let our inventory be tied up for two
weeks or longer when someone isn't going to pay for their order.
Bring the business side of the site into the 21st century, please - IC doesn't
work for all and for those that do not use it this is a real pain and totally
unnecessary.
|
And while we are at it, as a buyer, how come an NRS can tie up my buying money
for three weeks!? If a seller is not interested in selling, can I not please
just cancel the order myself after 3 days and go somewhere else? This is the
one part of Bricklink I have always found very unfair to buyers.
|
|
| Author: | Teup | | Posted: | Sep 12, 2019 11:26 | | Subject: | Re: Change NPB Timeline | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, manganschlamm writes:
| | In Suggestions, MidwestBrick writes:
| | I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.
I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.
I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.
I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks
|
OK then in return I propose that we buyers can initiate and complete NRS and
NSS after proportionally shorter time. If sellers want to give us buyers less
time to make the payment, then they should also have less time to issue invoices
and ship. Something for something. As a side note, I would like to mention that
in Europe many payments are still made by conventional bank transfer, which may
take few days to complete (and will only be processed on business days).
Final comment: Sellers that want to push for high-speed payment should accept
the fact that for 99% of buyers this is a hobby whereas for a considerable fraction
of sellers it is a full- or part-time business. We buyers typically have a normal
job and need to find the time to do things related to BL.
|
+1
14 days is the basic level of customer service. And if nothing is defined in
the terms, the legal term is even 30 days.
14 days is also the legal amount of time a buyer has to change their mind about
an order and return it. It wouldn't make much sense to me to on the one hand
force a buyer to pay quicker than 14 days when after that they still have a couple
of days they can get their money back.
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
United Kingdom, England
USA, Florida
Netherlands, Utrecht
South Africa, Western Cape
