Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Oct 14, 2017 02:58 | | Subject: | Re: User count Active vs. Inactive | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| Most companies don't want you to know the number of active users, they prefer
to use registered as this number is obviously bigger.
Plus there is the problem of defining an active user. Is someone logging on once
a year when they visit to check an inventory (even though they don't have
to) an active user?
I'd prefer to see accurate numbers for orders placed - presented by buyer
location, seller location, order value (in bands).
That would give an impression about sales, but I doubt they'd ever do it.
|
 |
| Author: | Admin_Jaclyn | | Posted: | Oct 13, 2017 21:44 | | Subject: | Re: Fix BL login & links | | Viewed: | 107 times | | Topic: | Suggestions | |
|
| Hi tEoS,
I'm sorry to hear that you are having trouble logging in. If you're using
a password manager, the issue is likely related to the program containing multiple
login details for BrickLink. Most password managers will save login information
for exact URLs -- since you can log in from different areas of the site,
an outdated password may have been auto-filled without your knowledge.
Examples of different URLs you can use to log in to BrickLink:
https://www.bricklink.com/v2/main.page
https://www.bricklink.com/v2/login.page?
https://www.bricklink.com/regLogin.asp
If you check your password manager, you may be able to locate the old passwords
which were likely saved to specific BrickLink URLs in the past. We recently migrated
the site to HTTPS/SSL, so please be sure to also delete any BrickLink passwords
which are tied to the older URLs that start with "http" (e.g. http://www.bricklink.com/regLogin.asp).
Once the old passwords are deleted, the issue should be resolved once you log
in with your current password.
If this does not resolve the issue, please delete all saved BrickLink passwords
from your password manager. Next, complete a password reset request. The next
time you log in, be sure to select the option to remember your new password when
prompted.
I hope this helps!
Also, please add a separate suggestion for the navigation links if you wouldn't
mind.
Thanks and have a great weekend!
--Jaclyn
BrickLink Customer Support
In Suggestions, tEoS writes:
| | 1) Please fix the BL login. Multiple times pretty much every day BL tells me
that my auto-fill password and id are in error.
Sometimes I can switch to a new tab or close the browser and start it again.
Other times, I have to clear my cookies (it took 2 tries of clearing cookies
just now). When I clear my cookies for BL, I also lose all my other site prefilled
info.
None of the above is acceptable for a modern website.
2) Links: why on earth do the upper links (community, my store, my bl, etc) work
when clicked on, but do not when you right-click for a new tab? (Google Chrome)
Please fix this too.
|
|
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| Author: | mfav | | Posted: | Oct 13, 2017 21:12 | | Subject: | Re: Fix BL login & links | | Viewed: | 70 times | | Topic: | Suggestions | |
|
| I'm going to stick my nose in here where it may or may not be appreciated
in an attempt to explain how some of this stuff works. I hope the following is
helpful in your understanding. It's probably not going to quell your frustration.
In Suggestions, tEoS writes:
| | 1) Please fix the BL login. Multiple times pretty much every day BL tells me
that my auto-fill password and id are in error.
|
This is likely not a server side issue and is a client side issue. It's quite
possible that Chrome has stored more than one set of credentials for bricklink
and when it goes to retrieve the credentials it finds the "first set" in the
list and uses those. The first set may be outdated or attached to a different
version of the site (a bit more explanation on that later). I'd look for
wherever Chrome is storing the user/password combos, find all the bricklink related
entries and purge them. Then log in to bricklink fresh from the www.bricklink.com
home page and save the credentials when Chrome asks for them anew.
On the Mac you can find the credentials in the Keychain utility. I don't
know where they are on Windows. I'd start by googling "where are the passwords
stored in Chrome" and try to sort it out from there.
| | Sometimes I can switch to a new tab or close the browser and start it again.
Other times, I have to clear my cookies (it took 2 tries of clearing cookies
just now). When I clear my cookies for BL, I also lose all my other site prefilled
info.
|
It's highly unlikely that password and user info are stored in cookies. Unless
the programmers are patently stupid, which I think they are not. The cookies
would more likely contain some info like "login=true" and a session value that
ties you to your account for the duration of your visit. Cookies probably store
site option/preference info like showing 100 items on a store page instead of
the default 25. So, yes, flushing the cookies just loses your site preferences
and won't do anything about the login credentials.
| | 2) Links: why on earth do the upper links (community, my store, my bl, etc) work
when clicked on, but do not when you right-click for a new tab? (Google Chrome)
|
To oversimplify what's actually going on here is this: Those top nav items
are not links. They are "rollover detectors" tied to a script. When your cursor
hovers over one of these areas, it triggers the script which then shows the dropdown
box containing links to pages. As the top nav items are not links, the browser
can't give you the right-click options to open the link in a new window because
the items aren't links. The items in the drop-downs are links, but the top-navs
aren't. Clicking the top nav activates something in the script which then
takes you to a page.
The right-click menu is handled by the browser, which is programmed to show you
one set of options depending on whatever the browser detects below the cursor.
If you are positioned over a link, then you get one set of options. If you are
positioned over an image you get a different set of options. If your are positioned
over "nothing" you get a different set of options and so on.
Chances are that these things aren't "fixable" in the sense you'd like
to see them fixed. Those top nav items can be either a script/trigger OR a link,
but not both simultaneously.
Now, back to the login thing.
If you are observant, you'll notice that what appears to be one web site
actually operates under different "vanity" domains. The main site is www.bricklink.com,
then there's studio.bricklink.com, and I think there's also images.bricklink.com
and a few others. There have been demo versions and such which for a while operate
under demo.bricklink.com...or something...then when they're done with the
demo stage, what had been "demo" becomes "www". There's obviously some pokery-jiggery
going on under the hood to allow you to log into www.bricklink.com and maintain
that login even though you actually fly in and out of these other (studio, image,
demo, etc.) sites. So it's possible that somewhere along the line you logged
into something other than www.bricklink.com and saved the password combo there,
then the site structure changes, then subsequent logins will fail for any number
of reasons. A login should make you valid for www OR studio OR something else.
That a single login makes you valid for www AND studio AND something else requires
additional consideration on the programming side of things. Depending on which
page you use to log in, and given the complexities of the site, it's certainly
possible for something to go awry in programming, the saved info, the URL, a
single page's login box, or who knows what...or any combination of those
things...and give you a login fail. These variables may account for your "sometimes"
being able to log in and "sometimes" not.
The login fail message can also be ambiguous or unhelpful, reporting only "bricklink"
and not offering a clue as to www or whatever, if that is a part of the issue.
Which it might or might not be.
I'd sincerely hope that your login issue is simply fixed by purging any info
that is stored locally and replacing it.
|
|
| Author: | Cyndis_Bricks | | Posted: | Oct 13, 2017 19:29 | | Subject: | Re: User count Active vs. Inactive | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes ave
| |
Sorry, implementing would be a waste of time and resources.
|
A line or two of code about the difference between last logged in(that's
already there)
and today's date would work.
| | It would be disappointing to know how few really 'active' members BL
has.
|
The truth should be know.
| | There used to be a site visitor counter below on each page.
|
I really miss this counter, I looked at that all the time I was on.
|
|
| Author: | Brickwilbo | | Posted: | Oct 13, 2017 18:51 | | Subject: | Re: User count Active vs. Inactive | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyndis_Bricks writes:
| | Hello all. I have been going through the Members - Feedback ratings list, going
on page 21,158 to find information on something that I have been wondering about.
Well in doing this I have seen thousands of users that don't seem to be
"active" users. So I am thinking the 731,476 registered users is somewhat irrelevant.
Many are a once and done, sort of user.
I would like to suggest, that leaving the registered user count intact, but add
the count of "Active" users. Have BL not count the inactive users after say
6 months or 1 year, of actual log in date. This would give us all a better idea
of how many actual users are using BL. This could work just as the purge orders
after 6 months. This would still allow a user to log in after being put into
not active, and then would be in the active number for the 6 months or year.
What say you?
Dave
|
Sorry, implementing would be a waste of time and resources.
It would be disappointing to know how few really 'active' members BL
has.
There used to be a site visitor counter below on each page.
|
|
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| Author: | Cyndis_Bricks | | Posted: | Oct 13, 2017 18:16 | | Subject: | User count Active vs. Inactive | | Viewed: | 117 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello all. I have been going through the Members - Feedback ratings list, going
on page 21,158 to find information on something that I have been wondering about.
Well in doing this I have seen thousands of users that don't seem to be
"active" users. So I am thinking the 731,476 registered users is somewhat irrelevant.
Many are a once and done, sort of user.
I would like to suggest, that leaving the registered user count intact, but add
the count of "Active" users. Have BL not count the inactive users after say
6 months or 1 year, of actual log in date. This would give us all a better idea
of how many actual users are using BL. This could work just as the purge orders
after 6 months. This would still allow a user to log in after being put into
not active, and then would be in the active number for the 6 months or year.
What say you?
Dave
|
|
| Author: | tEoS | | Posted: | Oct 13, 2017 17:18 | | Subject: | Fix BL login & links | | Viewed: | 132 times | | Topic: | Suggestions | | Status: | Discarded | |
|
| 1) Please fix the BL login. Multiple times pretty much every day BL tells me
that my auto-fill password and id are in error.
Sometimes I can switch to a new tab or close the browser and start it again.
Other times, I have to clear my cookies (it took 2 tries of clearing cookies
just now). When I clear my cookies for BL, I also lose all my other site prefilled
info.
None of the above is acceptable for a modern website.
2) Links: why on earth do the upper links (community, my store, my bl, etc) work
when clicked on, but do not when you right-click for a new tab? (Google Chrome)
Please fix this too.
|
|
| Author: | yorbrick | | Posted: | Oct 9, 2017 11:38 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| | | A better thing would be closing the store at the time store owners desire.
|
I agree with you there. But it has been discussed before, and it seems that it
is more buyer friendly to allow them to finish filling and checking out a cart
if they have been spending hours or days doing it.
|
|
| Author: | alahaka | | Posted: | Oct 9, 2017 11:09 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| Clearly, and even repeatedly upon each closure, informing BrickLink sellers that
their stores are not closed until 30 minutes after they "close" them would be
a good thing.
A better thing would be closing the store at the time store owners desire.
The first paragraph, not being the situation at hand, is an indicator that developers
are detached from the community they serve.
In Suggestions, axaday writes:
| | Wow, I didn't know they didn't.
|
|
|
| Author: | yorbrick | | Posted: | Oct 9, 2017 08:15 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| | | Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
|
Setting a $1000000 minimum buy does that for most stores and is instant.
|
|
| Author: | axaday | | Posted: | Oct 9, 2017 05:53 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| Wow, I didn't know they didn't.
In Suggestions, matejo writes:
| | Hi,
I recently commented that the apparent BrickLink-imposed delay of 29 (or 30)
minutes may wrongly give customers the impression they must complete their order
within this time frame, as opposed to my and others' store closed messages
which often state to simply contact the seller for a bypass password, allowing
for however much time, often days, a seller can provide a particular customer
to finish their shopping cart. In short, I think the store closure message is
more polite than the 29-minute countdown.
Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
Sincerely, Matthew
|
|
|
| Author: | alahaka | | Posted: | Oct 9, 2017 02:13 | | Subject: | 29-min closure may lead to sell-price error | | Viewed: | 155 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hi,
I recently commented that the apparent BrickLink-imposed delay of 29 (or 30)
minutes may wrongly give customers the impression they must complete their order
within this time frame, as opposed to my and others' store closed messages
which often state to simply contact the seller for a bypass password, allowing
for however much time, often days, a seller can provide a particular customer
to finish their shopping cart. In short, I think the store closure message is
more polite than the 29-minute countdown.
Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
Sincerely, Matthew
|
|
| Author: | mandr | | Posted: | Oct 7, 2017 11:34 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, redimension writes:
| | Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
From what I understand, if you upgrade from a buyer to a seller and if you are
a member in good standing (active 100 days and received 5 positive feedback),
then opening the store is automatically allowed.
You are a member in good standing, but you were not at the time that you tried
to upgrade as you just got the feedback last week. If I were you, I'd send
another email to Admin to try to kick-start the process again, perhaps with attention
to Jaclyn. For you it shouldn't take so long to open at this point, but
because you arrived at this point in a different way, it may unfortunately be
as MariaA says, take a few weeks. Hopefully not though. Good luck.
If you are selling parts, it might be helpful to include a shipping chart and
a few more details in your terms to help encourage buyers. I'm not in the
US, but I got the impression from buying in the US that there are shipping categories.
|
|
| Author: | Ariule | | Posted: | Oct 7, 2017 10:31 | | Subject: | Search vs Item Finder & New Style pages | | Viewed: | 38 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| For many years, I have used the "Item Finder" instead of "Search" at the top
of most pages as I find the functionality better, specifically for filtering
the country of origin of seller.
I again find the "new" search pages not as helpful. I click on "USA" for origin,
then click details, and it shows all parts, not just the sellers in "USA" for
example.
I wanted to pass along this user feedback and see if anyone else has easier and
better ways to find parts. I do not see the "Item Finder" on the new pages,
and suggest that it remain.
Ariule
|
|
| Author: | MadiganStation | | Posted: | Oct 7, 2017 09:00 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, qwertyboy writes:
| | Specifying a password there does not keep a store locked. We have a password
there, but our store is open. They specifically said that the "open" button did
not work.
Nick.
|
Removed the password, and still locked.
Nate
|
|
| Author: | qwertyboy | | Posted: | Oct 7, 2017 08:35 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | In Suggestions, MarieA writes:
| | In Suggestions, redimension writes:
| | Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
The process takes approx. two weeks after you complete the necessary steps. You
only completed at least two of those steps two days ago. You've been waiting
a month only because you didn't thoroughly read the information. I agree
the process could be simpler, but the information is there and simply needs to
be given the appropriate attention.
A better suggestion might be for BL to create an unambiguous list of things a
new store needs to do, with green ticks generated automatically against each
item as they're completed, with a "submit for review" button only available
after all other steps have been ticked off.
|
Agreed. All the information is there.
We've three people not understanding which settings to use.
They'd entered an unnecessary Store bypassword which keeps their stores locked.
|
Specifying a password there does not keep a store locked. We have a password
there, but our store is open. They specifically said that the "open" button did
not work.
Niek.
|
|
| Author: | Brickwilbo | | Posted: | Oct 7, 2017 01:23 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, MarieA writes:
| | In Suggestions, redimension writes:
| | Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
The process takes approx. two weeks after you complete the necessary steps. You
only completed at least two of those steps two days ago. You've been waiting
a month only because you didn't thoroughly read the information. I agree
the process could be simpler, but the information is there and simply needs to
be given the appropriate attention.
A better suggestion might be for BL to create an unambiguous list of things a
new store needs to do, with green ticks generated automatically against each
item as they're completed, with a "submit for review" button only available
after all other steps have been ticked off.
|
Agreed. All the information is there.
We've three people not understanding which settings to use.
They'd entered an unnecessary Store bypassword which keeps their stores locked.
|
|
| Author: | bb414973 | | Posted: | Oct 6, 2017 23:51 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, redimension writes:
| | Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
The process takes approx. two weeks after you complete the necessary steps. You
only completed at least two of those steps two days ago. You've been waiting
a month only because you didn't thoroughly read the information. I agree
the process could be simpler, but the information is there and simply needs to
be given the appropriate attention.
A better suggestion might be for BL to create an unambiguous list of things a
new store needs to do, with green ticks generated automatically against each
item as they're completed, with a "submit for review" button only available
after all other steps have been ticked off.
|
|
| Author: | bb840099 | | Posted: | Oct 6, 2017 17:41 | | Subject: | Reduce Store Verification Time | | Viewed: | 132 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
|
| Author: | Klodshansen | | Posted: | Oct 6, 2017 14:47 | | Subject: | Re: Invoice details | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| That is the wanted list for.
In Suggestions, recht writes:
| | I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.
Thanks,
Joakim
|
|
|
| Author: | tEoS | | Posted: | Oct 6, 2017 14:06 | | Subject: | Re: Invoice details | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| The order detail page already does. 
In Suggestions, recht writes:
| | I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.
Thanks,
Joakim
|
|
|
| Author: | MikeS | | Posted: | Oct 6, 2017 12:35 | | Subject: | Re: Invoice details | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| How do you know what parts you need to order on BL? Did you create a wanted
list(or lists) on BrickLink of missing parts for your old sets?
MikeS
In Suggestions, recht writes:
| | I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.
Thanks,
Joakim
|
|
|
| Author: | Cob | | Posted: | Oct 6, 2017 12:32 | | Subject: | Re: Invoice details | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, recht writes:
| | I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.
Thanks,
Joakim
|
It would also be awesome if we could put a buyer note beside the items ordered
so the buyer knew what set/project the part goes to when delivered.
Cob
|
|
| Author: | bb991556 | | Posted: | Oct 6, 2017 11:32 | | Subject: | Invoice details | | Viewed: | 115 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I've been going through my old sets and reviving them for my kids. There
are quite a lot of parts missing, so I've been ordering the missing parts.
When doing this, I need to track what I've already ordered, so it would be
pretty awesome if the invoice/order overview also could show the part number
and color, not only the part descriptions.
Thanks,
Joakim
|
|
| Author: | ArteP | | Posted: | Oct 6, 2017 04:21 | | Subject: | Anyone else could use "first color, ..." | | Viewed: | 88 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello
Of course - everyone has his own system - but mine is:
Color first - item number second
Unfortunately this setting is not available in "orders settings".
Is it possible to have this setting option too?
If yes - where to ask for it?
Best regards
Petra
|
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