Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Starship  | | Posted: | Jan 8, 2022 10:55 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 84 times | | Topic: | Feedback | |
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| It is really sad to hear that a 100% feedback has been ruined and it sucks 
But I suspect the person who gave it to you has no idea of what the implication
is, and in the grand scheme of things, it really more of a psychological thing
than a practical thing. No one is not going to be buy from your store because
you have a one neutral feedback. Buyers look at the overall percentage and only
will have pause it there is significant amount of negative feedback.
The reality is that no one is 100% perfect all the time, no one can have 100%
perfect interactions, so give yourself a break and just accept that you are human
and let the buyer have their cancellation It is not worth making an issue out
of it.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
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| Author: | ck.brick.lego | | Posted: | Jan 8, 2022 10:49 | | Subject: | 100% Priase ruined by a new member | | Viewed: | 343 times | | Topic: | Feedback | |
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| My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
|
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| Author: | Chickaroo | | Posted: | Jan 7, 2022 12:33 | | Subject: | Re: Leaving feedback | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, quentin61 writes:
You can leave feedback on the feedback page
https://www.bricklink.com/feedbackPost.asp
or the links can be found on your orders placed page next to your current orders
Roo 
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| Author: | quentin61 | | Posted: | Jan 7, 2022 12:17 | | Subject: | Leaving feedback | | Viewed: | 111 times | | Topic: | Feedback | |
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| | How doI leave feedback? |
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| Author: | Davabo | | Posted: | Jan 3, 2022 16:42 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, eileenkeeney writes:
| | In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
Not in my opinion (whatever that is worth).
Personally, I might leave a neutral depending on the degree of rudeness (which
is very subject to opinion).
I reserve negative for cases of where I am certain I was cheated even after effort
was made to get the seller to make things right.
I have more often avoided buying from a seller due to their responses to feedback
than I have due to actual feedback.
|
Interesting point.
I have had a lot of really great experiences here, and actually really only one
bad.
Why isn't there a secret 10-point Likert-scale you could give the seller.
I feel that positive-neutral-negative is not enough..
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| Author: | hpoort | | Posted: | Jan 2, 2022 02:21 | | Subject: | Re: Building Techniques - Pieces 4070 and 4085a | | Viewed: | 57 times | | Topic: | Feedback | |
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| In Feedback, Limunar22 writes:
| | Hello Bricklink Community !
I have a technical question regarding certain building techniques that I am unfamiliar
with, and I was wondering if someone could please help me out.
The instructions to a SW Tie Defender MOC tell me to insert a 1 x 1 plate with
thin O clip into the back of a 1 x 1 modified headlight brick (parts 4085a and
4070, respectively). I have a screenshot of the steps attached below.
I personally have never thought to use this technique, but the idea is amazing.
It lowers the top of the clip half a plate thickness relative to the top of the
headlight brick, which can yield greater detail and greater precision in elevation.
However, when I found the pieces in my own collection and replicated the build,
the clip did not initially fit into the back of the headlight. I had to flex
the clips uncomfortably far to fit them into the headlight and once inside, they
remained flexed. The possible internal stresses on the part worry me greatly
!
Does anyone have any experience with this technique? If so, what are your thoughts
on it? Is there a better alternative I can experiment with?
All your help is greatly appreciated, thank you !
Limunar22
|
also lowers the top studs by half a plate when connected to the back
of the headlights, and so does the headlight itself when placed on its
back like [p=4070a].
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| Author: | Limunar22 | | Posted: | Jan 1, 2022 22:55 | | Subject: | Building Techniques - Pieces 4070 and 4085a | | Viewed: | 131 times | | Topic: | Feedback | |
|
| Hello Bricklink Community !
I have a technical question regarding certain building techniques that I am unfamiliar
with, and I was wondering if someone could please help me out.
The instructions to a SW Tie Defender MOC tell me to insert a 1 x 1 plate with
thin O clip into the back of a 1 x 1 modified headlight brick (parts 4085a and
4070, respectively). I have a screenshot of the steps attached below.
I personally have never thought to use this technique, but the idea is amazing.
It lowers the top of the clip half a plate thickness relative to the top of the
headlight brick, which can yield greater detail and greater precision in elevation.
However, when I found the pieces in my own collection and replicated the build,
the clip did not initially fit into the back of the headlight. I had to flex
the clips uncomfortably far to fit them into the headlight and once inside, they
remained flexed. The possible internal stresses on the part worry me greatly
!
Does anyone have any experience with this technique? If so, what are your thoughts
on it? Is there a better alternative I can experiment with?
All your help is greatly appreciated, thank you !
Limunar22
|
|
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| Author: | eileenkeeney | | Posted: | Dec 31, 2021 16:55 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
Not in my opinion (whatever that is worth).
Personally, I might leave a neutral depending on the degree of rudeness (which
is very subject to opinion).
I reserve negative for cases of where I am certain I was cheated even after effort
was made to get the seller to make things right.
I have more often avoided buying from a seller due to their responses to feedback
than I have due to actual feedback.
|
|
| Author: | popsicle | | Posted: | Dec 31, 2021 16:45 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 128 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
Let me answer your subject line “Is rudeness grounds for negative feedback" by
posing another question: Is politeness grounds for positive feedback?
Let’s say after receiving two orders, you find one to be substandard albeit
with placating and very polite comms - The other, superb in respect to shipping-packaging-pricing
and product quality, but accompanied by what you consider to be “rude” comms.
What then would be the considered respective feedbacks? An even more trenchant
question to ask oneself: which of the two would you continue buying from? 
Personally in looking back, I've spent the largest amount of money over the
years on BL with perhaps one of the rudest I've come across here. Just added
thoughts when pondering all things feedback…
I still think that the “feedback system” will be the last thing that e-commerce
sites end-up conquering with sound solution.
-popsicle
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| Author: | SezaR | | Posted: | Dec 30, 2021 19:49 | | Subject: | Re: 111+777=888 FBs! | | Viewed: | 63 times | | Topic: | Feedback | |
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| | | This is a particular moment I do not want to receive any feedback for a while!
|
I think I was kind of aware how things would turn out once I receive more feedbacks.
It is unfair and disappointing this buyer, who had ordered from me three times,
have read the store's terms but do not comply with store's terms, buy
cheap instructions, complains (politely) about their condition, and still prefers
to keep the item instead of return and receiving full refund.
As a buyer, I am either happy with item, so I leave positive feedback, or I am
not satisfied, in which case I accept to return and get a full refund.
|
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| Author: | infinibrix | | Posted: | Dec 30, 2021 07:43 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 76 times | | Topic: | Feedback | |
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| In Feedback, calebfishn writes:
| | In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
No one needs to deal with a truly rude seller. A polite and professional manner
is a required part of customer service. So, yes, I would consider leaving negative
feedback if I was mistreated as a buyer.
Feedback given is not only a message to the seller, it is a message to the community.
I feel this is just like shopping at the local hardware store, etc. If I was
treated in a rude, unreasonable manner by a store owner, you better believe I
would tell my friends about it and suggest they avoid that store.
|
Very true, but given the seller does'nt care much for their own customer
service they probably don't care enough about whether their feedback remains
in good standing either so whats the point in the buyer jeopardising their own
feedback just as a means of warning others?
Until Bricklink implements a feedback system that protects buyer opinion without
the fear of retaliation then the feedback system will always remain flawed and
unfit for purpose!
My advice to the OP would be to block the store, tell the seller what you think
of their poor service and don't leave any feedback so as not to give them
the satisfaction of jeopardising your own repuation!
|
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| Author: | SilentMode | | Posted: | Dec 29, 2021 18:27 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 88 times | | Topic: | Feedback | |
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| I would leave negative feedback and stoplist them (is that what it's called?),
just as I have with a few people on here as a result of their behaviour.
In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
|
|
| Author: | yorbrick | | Posted: | Dec 29, 2021 17:15 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 71 times | | Topic: | Feedback | |
|
| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
At the very least, least favourite the store and also stop list them so they
cannot buy from you.
|
|
| Author: | axaday | | Posted: | Dec 29, 2021 14:10 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 94 times | | Topic: | Feedback | |
|
| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
Anything that particularly shaped your feeling about a transaction is grounds
for your feedback, but negative feedback should come with a specific comment
so other people can judge for themselves whether your experience is likely to
relate to them.
|
|
| Author: | calebfishn | | Posted: | Dec 29, 2021 12:58 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 74 times | | Topic: | Feedback | |
|
| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
No one needs to deal with a truly rude seller. A polite and professional manner
is a required part of customer service. So, yes, I would consider leaving negative
feedback if I was mistreated as a buyer.
Feedback given is not only a message to the seller, it is a message to the community.
I feel this is just like shopping at the local hardware store, etc. If I was
treated in a rude, unreasonable manner by a store owner, you better believe I
would tell my friends about it and suggest they avoid that store.
|
|
| Author: | cosmicray | | Posted: | Dec 29, 2021 11:56 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 89 times | | Topic: | Feedback | |
|
| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
It depends ...
One viewpoint is that feedback represents the whole essence of the transaction.
More recently, I'm seeing a trend to where feedback is simply was the buyer
(or seller) happy or unhappy. That type of feedback has external influences,
above and beyond the transaction, but it creeps in.
BL is being a bit less responsive in removing undesired feedback, so take that
into consideration.
I may well receive another negative, and all because a customer is arguing about
the definition of INCOMPLETE. The feedback system here needs serious revision,
and mostly to sort out when non-positive is justified or not.
Nita Rae
|
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| Author: | NedsBrickShop | | Posted: | Dec 29, 2021 11:45 | | Subject: | Is rudeness grounds for negative feedback? | | Viewed: | 248 times | | Topic: | Feedback | |
|
| I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
|
| Author: | popsicle | | Posted: | Dec 28, 2021 19:21 | | Subject: | Re: 111+777=888 FBs! | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, SezaR writes:
| | Right now, I have got
111 positive feedbacks as buyer
777=7*111 positive feedbacks as seller
Total:
888= 8*111 positive feedback
This is a particular moment I do not want to receive any feedback for a while!
P.S Fun fact:
i) 111=3*37
ii) 111 + 777 = 1*111 + 7*111= (1+7) * 111 = 8 * 111 (so not entirely a coincidence
that 888 is also combined of one single digit "8")
|
I really enjoy these "snapshots in time" type parallels. Very cool!
|
|
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| Author: | SezaR | | Posted: | Dec 28, 2021 19:11 | | Subject: | 111+777=888 FBs! | | Viewed: | 108 times | | Topic: | Feedback | |
|
| Right now, I have got
111 positive feedbacks as buyer
777=7*111 positive feedbacks as seller
Total:
888= 8*111 positive feedback
This is a particular moment I do not want to receive any feedback for a while!
P.S Fun fact:
i) 111=3*37
ii) 111 + 777 = 1*111 + 7*111= (1+7) * 111 = 8 * 111 (so not entirely a coincidence
that 888 is also combined of one single digit "8")
|
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| Author: | Nubs_Select | | Posted: | Dec 21, 2021 12:58 | | Subject: | Re: Criticism Please! | | Viewed: | 43 times | | Topic: | Feedback | |
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| | 😁 |
| Author: | runner.caller | | Posted: | Dec 21, 2021 12:52 | | Subject: | Re: Criticism Please! | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, Nubs_Select writes:
| | Hi!
I just spent most of the day working on a new interface for my splash page and
was hoping to get some criticism on it. I spent the last several hours spell
checking everything so hopefully that's all good If there's anything
I should add or if something looks messed up on your end. It all helps!
Thanks!
-Jason
https://store.bricklink.com/Nubs_Select&utm_content=globalnav#/splash
|
There is not mention of free pizza if someone comes and helps you sort!
Lol, jk!
Looks good!
|
| Author: | Nubs_Select | | Posted: | Dec 21, 2021 12:37 | | Subject: | Re: Criticism Please! | | Viewed: | 45 times | | Topic: | Feedback | |
|
| | Thank you! I have now updated it. |
| Author: | SnarkBricks | | Posted: | Dec 21, 2021 12:29 | | Subject: | Re: Criticism Please! | | Viewed: | 62 times | | Topic: | Feedback | |
|
| Put a space between the Thank and you on the last line on the splash page...
Thankyou for taking some time to look at our store!
In Feedback, Nubs_Select writes:
| | Hi!
I just spent most of the day working on a new interface for my splash page and
was hoping to get some criticism on it. I spent the last several hours spell
checking everything so hopefully that's all good If there's anything
I should add or if something looks messed up on your end. It all helps!
Thanks!
-Jason
https://store.bricklink.com/Nubs_Select&utm_content=globalnav#/splash
|
|
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| Author: | popsicle | | Posted: | Dec 16, 2021 21:26 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 90 times | | Topic: | Feedback | |
|
| In Feedback, jennnifer writes:
| | In Feedback, jennnifer writes:
| | From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
|
LOL. Flies with honey I meant. Gotta read before I post!
|
I don't know, I think you might be onto something. By offering the bees
their honey back, you can lure them in for capture before the flies show up 
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| Author: | jennnifer | | Posted: | Dec 16, 2021 19:43 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 68 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
|
LOL. Flies with honey I meant. Gotta read before I post!
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