Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calebfishn  | | Posted: | Apr 13, 2024 12:25 | | Subject: | Re: Buyer not received order UK Royal Mail | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, esp_mitch writes:
| | Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
|
Some ways to think about it.
1. Getting a signed for postage option is there to help the seller more than
the buyer. The issue of what postage the buyer selected is basically irrelevant.
2. Yes, if you refund you will be out 11 pounds. But if the buyer does not receive
their order, and you don't refund, they will be out 11 pounds. So how is
that fair?
3. It hasn't been very long since you shipped the order, so it is correct
ask the buyer to give the order another week or so to show up. I find if I stay
in contact with a buyer, they are able to be patient in waiting a little longer.
In the meanwhile, double check that the shipping address was correct.
4. You have no reason to suspect that the buyer is not telling the truth. So
you have no reason to refuse a refund, if the package is lost. Yes, it hurts,
but it is the right thing to do. Fortunately lost orders are very rare, and when
they do happen, you can consider it a cost of doing business.
|
 |
| Author: | esp_mitch | | Posted: | Apr 13, 2024 09:10 | | Subject: | Buyer not received order UK Royal Mail | | Viewed: | 105 times | | Topic: | Help | |
|
| Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
|
|
| Author: | yorbrick | | Posted: | Apr 13, 2024 05:40 | | Subject: | Re: MY ORDER PLACED LIST iS INCOMPLETE | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, romanelli writes:
| | Hello Bilders.
I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.
Thank for Your help if You can.
|
Either:
1) you filed them
2) older than 6 months.
|
| Author: | romanelli | | Posted: | Apr 13, 2024 05:12 | | Subject: | MY ORDER PLACED LIST iS INCOMPLETE | | Viewed: | 90 times | | Topic: | Help | |
|
| Hello Bilders.
I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.
Thank for Your help if You can.
|
| Author: | WildBricks | | Posted: | Apr 12, 2024 15:40 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 48 times | | Topic: | Help | |
|
| | | This set's Amazon description states:
The mech’s glow-in-the-dark arc reactor in its chest glows as kids twist, turn
and adjust the mech’s position to fire stud shooters
|
Awesome! Never even occurred to me to read LEGO's description of the set.
Thanks!
|
|
| Author: | Saitobricks.ca | | Posted: | Apr 12, 2024 15:23 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, WildBricks writes:
| | Found a few stickered parts from this set:
but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?
Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
I’d have to go with “thingamajig” or “thingummy” 
|
Maybe doohickey
|
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| Author: | zorbanj | | Posted: | Apr 12, 2024 15:17 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, WildBricks writes:
| | Found a few stickered parts from this set:
but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?
Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
This set's Amazon description states:
The mech’s glow-in-the-dark arc reactor in its chest glows as kids twist, turn
and adjust the mech’s position to fire stud shooters
|
|
| Author: | crazylegoman | | Posted: | Apr 12, 2024 14:50 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, WildBricks writes:
| | Found a few stickered parts from this set:
but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?
Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
Maybe call it an ARC reactor? I'd have to rewatch the first Ironman movie
to be sure, but I seem to remember that both Tony's and Obadiah's power
sources were ARC reactors.
David
|
|
| Author: | SylvainLS | | Posted: | Apr 12, 2024 14:13 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | […]
| | Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
I’d have to go with “thingamajig” or “thingummy”
|
I believe the proper technical term is “nukular thingamajig”
|
|
| Author: | Nubs_Select | | Posted: | Apr 12, 2024 13:58 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 29 times | | Topic: | Help | |
|
| In Help, WildBricks writes:
| | Found a few stickered parts from this set:
but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?
Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
I’d have to go with “thingamajig” or “thingummy”
|
|
| Author: | WildBricks | | Posted: | Apr 12, 2024 13:55 | | Subject: | It's a whatcha-mac-all-it | | Viewed: | 140 times | | Topic: | Help | |
|
| Found a few stickered parts from this set:
but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?
Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".
|
|
|
| Author: | SezaR | | Posted: | Apr 12, 2024 00:42 | | Subject: | Re: Uploaded wrong Set (Part Out) | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, WestCoastBrickz writes:
| | Tried it, yes it works! Great!
|
No worries, I am glad I could help!
| |
In Help, WestCoastBrickz writes:
| | I have uploaded the wrong set number (parts uploaded)
Is there any way I can upload again but with negative quantities or must I adjust
each individual stock items' quantity?
Thank you!
|
|
|
| Author: | WestCoastBrickz | | Posted: | Apr 11, 2024 23:55 | | Subject: | Re: Uploaded wrong Set (Part Out) | | Viewed: | 51 times | | Topic: | Help | |
|
| Tried it, yes it works! Great!
In Help, WestCoastBrickz writes:
| | I have uploaded the wrong set number (parts uploaded)
Is there any way I can upload again but with negative quantities or must I adjust
each individual stock items' quantity?
Thank you!
|
|
| Author: | WestCoastBrickz | | Posted: | Apr 11, 2024 23:33 | | Subject: | Uploaded wrong Set (Part Out) | | Viewed: | 95 times | | Topic: | Help | |
|
| I have uploaded the wrong set number (parts uploaded)
Is there any way I can upload again but with negative quantities or must I adjust
each individual stock items' quantity?
Thank you!
|
|
| Author: | SimplyBricks | | Posted: | Apr 11, 2024 17:30 | | Subject: | Re: Large letter boxes U.K. | | Viewed: | 63 times | | Topic: | Help | |
|
| In Help, Stuart9 writes:
| | Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.
Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?
My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21
Thanks in advance
Stuart
|
Hi Stuart,
I used these peeps last time I bought some ~ https://www.ebay.co.uk/itm/265679422682?var=565465882454
But I always keep an eye or two open for deals!
Mike
|
|
| Author: | Stuart9 | | Posted: | Apr 11, 2024 17:14 | | Subject: | Large letter boxes U.K. | | Viewed: | 112 times | | Topic: | Help | |
|
| Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.
Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?
My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21
Thanks in advance
Stuart
|
| Author: | SylvainLS | | Posted: | Apr 11, 2024 14:00 | | Subject: | Re: What is the code of this lego? | | Viewed: | 59 times | | Topic: | Help | |
|
| In Help, tripolinojazz writes:
| | Hello everybody! What is the code of this lego part? It Is like 3823 Windscreen
but is close in all the side.
Thank you
|
|
| Author: | tripolinojazz | | Posted: | Apr 11, 2024 13:57 | | Subject: | What is the code of this lego? | | Viewed: | 123 times | | Topic: | Help | |
|
| Hello everybody! What is the code of this lego part? It Is like 3823 Windscreen
but is close in all the side.
Thank you
|
|
| Author: | yorbrick | | Posted: | Apr 11, 2024 13:20 | | Subject: | Re: What is the norm here | | Viewed: | 34 times | | Topic: | Help | |
|
| | | Thank you for the replay and making a good point. the refund total was $0.14.
but it will cost 6 bucks in shipping to order from someone else. I assume as
get further into custom builds you just naturally build up spare bricks.
|
Yes, you will naturally build up spares. It is annoying when you need just a
few cheap parts, so overbuying parts you are likely to need in future is a good
idea.
|
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| Author: | Dhobeck | | Posted: | Apr 11, 2024 13:07 | | Subject: | Re: Help Lego Fans! New, Selling for Daughter | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, JGARDS33 writes:
| | Hi - I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another 
Any, any help would be so incredibly appreciated - and if a buyer, Karma works
wonders
Thank you all!!
Best, Jeff
|
If you buy a $0.01 part from
https://store.bricklink.com/DansBrickShop#/shop
Shipping should be $5
Then you only have to pay for $5.01
Then you get a feedback and a part that you could resell in your future shop
|
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| Author: | SylvainLS | | Posted: | Apr 11, 2024 12:42 | | Subject: | Re: Help Lego Fans! New, Selling for Daughter | | Viewed: | 58 times | | Topic: | Help | |
|
| In Help, JGARDS33 writes:
Hi and welcome
| | I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another
|
It’s not a question of being nice or not: there’s no other way to get feedback
than through a transaction. So, for beginners, to buy.
And you don’t need to buy much. There’s a lot of parts at 1 cent or less.
|
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| Author: | JGARDS33 | | Posted: | Apr 11, 2024 12:39 | | Subject: | Help Lego Fans! New, Selling for Daughter | | Viewed: | 159 times | | Topic: | Help | |
|
| Hi - I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another
Any, any help would be so incredibly appreciated - and if a buyer, Karma works
wonders
Thank you all!!
Best, Jeff
|
|
| Author: | GWD683 | | Posted: | Apr 11, 2024 12:39 | | Subject: | Re: What is the norm here | | Viewed: | 39 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, GWD683 writes:
| | I’m new to the custom Lego builds and am learning how the community operates.
I’m building the Naboo starfighter and used the auto order function to match
me with sellers.
Most of the orders shipped but one was talking a while and when it shipped they
refunded me for 2 pieces they didn’t have. All fine so far.
But it’s really hard to just order two pieces due to minimum order requirements
and overpaying for shipping.
Is there a way to tell the sellers not to complete the order if you can’t complete
the whole order?
Also the seller is highly rated
Any advice or past experiences would help. Thanks!!
|
It shouldn't happen but it does.
Something else you can do, especially if the parts are cheap, is double up by
ordering the same parts from other sellers if you are already buying parts from
them. It helps avoid missing lot problems and gives you spares if some (used)
parts are not up to quality or if you drop any.
And if you are not in a hurry, space the orders a day or two apart. If one seller
has an issue, there are still others on your list that could provide parts to
make up for other sellers errors.
|
Thank you for the replay and making a good point. the refund total was $0.14.
but it will cost 6 bucks in shipping to order from someone else. I assume as
get further into custom builds you just naturally build up spare bricks.
|
|
| Author: | GWD683 | | Posted: | Apr 11, 2024 12:36 | | Subject: | Re: What is the norm here | | Viewed: | 26 times | | Topic: | Help | |
|
| In Help, calebfishn writes:
| | Most sellers should contact you if parts will be missing, rather than just shipping
it. They should give you the option to cancel the order, or arrange for refunds
for the missing parts.
|
That's what I figured but I assume large sellers just push it anyways.
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