Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | par016  | | Posted: | Feb 3, 2023 11:53 | | Subject: | Re: Missing Order, but Transaction Complete | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, Stellar writes:
| | In Help, par016 writes:
| | In Help, Stellar writes:
| | In Help, par016 writes:
| | Yesterday I got a message from a new user (0 feedback and account created that
same day) saying that they had tried to place an order in my store and the system
stopped it because I do not have a part anymore, but the payment went through.
The subject line of the message was the Paypal transaction number.
I thought this was a confusing message so I first checked my email and BrickLink
orders page and had not received any order in several hours (about 5 hours at
the time), I then checked Brickowl and I did not have any order there at all
that day. Next I checked Paypal and searched for the transaction number that
was in the subject of the message and a transaction did show up from that day
(Feb 2).
I messaged the seller saying I never had something like that happen before and
asked what they were trying to buy, if they could see the order on their side,
if they had it in their cart for a while, etc. I have not heard back from them.
Since then I have received a separate order from this same buyer that is all
minifigures (their message to me earlier was about some pieces). I have double
checked Paypal and do in fact have two separate transactions from them yesterday.
So my question is, has this ever happened to anyone else? It seems there was
a transaction but no order. I don't know if they have the order on their
end or if it's just missing from mine. I have no idea what parts they were,
so I am not sure if they were removed from my store or not. I also really don't
want a buyer expecting an order to arrive and I have no idea what I am supposed
to send.
I put a ticket in with BrickLink but haven't heard back yet. I'm holding
off sending their 2nd order for now, but if I don't hear back soon will probably
refund that 1st transaction and send the order associated with the 2nd transaction.
Thanks,
Pete
|
Have you checked here?
The transaction in Paypal says "order" or "paid"? Did you check
you total balance amount increased?
|
Bingo! In over 10 years on BrickLink I have never seen this before.
|
This is new since Instant Checkout was released.
| |
Looks like the order pops up in a small window when I click on the progress link.
It doesn't look like a normal order page and at the top says "Orders
in Progress Your items will be reserved for up to 30 minutes until payment is
cleared." I received this message from the buyer (and presumably this "order"
) 18 hours ago.
|
Now less common, but this happens when the buyer experiences a problem when finalising
the payment, maybe he clossed the paypal page to early, so the order was started
in BL but it was not finished in PayPal, so it stays there until PayPal confirms
payment or it times out and returns the items to your stock, that is why I suggested
checking you paypal money balence, as they might show an activity but the payment
maybe is not done. In the past some of us got orders stuck for even 2 or 3 days,
but most times in a few hours or after daily maintenance is cleared. If it clears
and you don't get an order check your inventory for all the lots.
| |
When I go to Paypal both transactions from this buyer say "Payment received"
and both look exactly the same other than the transaction #. Any idea when/how
that translates into an actual order? and why did this happen?
Thanks,
Pete
|
|
Thanks for the help. I got a message back from the help desk and it seems they
haven't even seen this before and are looking into it further. But it sounds
like I might need to wait a little longer and hope it clears or times out.
-Pete
|
 |
| Author: | Stellar | | Posted: | Feb 3, 2023 11:30 | | Subject: | Re: Missing Order, but Transaction Complete | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, par016 writes:
| | In Help, Stellar writes:
| | In Help, par016 writes:
| | Yesterday I got a message from a new user (0 feedback and account created that
same day) saying that they had tried to place an order in my store and the system
stopped it because I do not have a part anymore, but the payment went through.
The subject line of the message was the Paypal transaction number.
I thought this was a confusing message so I first checked my email and BrickLink
orders page and had not received any order in several hours (about 5 hours at
the time), I then checked Brickowl and I did not have any order there at all
that day. Next I checked Paypal and searched for the transaction number that
was in the subject of the message and a transaction did show up from that day
(Feb 2).
I messaged the seller saying I never had something like that happen before and
asked what they were trying to buy, if they could see the order on their side,
if they had it in their cart for a while, etc. I have not heard back from them.
Since then I have received a separate order from this same buyer that is all
minifigures (their message to me earlier was about some pieces). I have double
checked Paypal and do in fact have two separate transactions from them yesterday.
So my question is, has this ever happened to anyone else? It seems there was
a transaction but no order. I don't know if they have the order on their
end or if it's just missing from mine. I have no idea what parts they were,
so I am not sure if they were removed from my store or not. I also really don't
want a buyer expecting an order to arrive and I have no idea what I am supposed
to send.
I put a ticket in with BrickLink but haven't heard back yet. I'm holding
off sending their 2nd order for now, but if I don't hear back soon will probably
refund that 1st transaction and send the order associated with the 2nd transaction.
Thanks,
Pete
|
Have you checked here?
The transaction in Paypal says "order" or "paid"? Did you check
you total balance amount increased?
|
Bingo! In over 10 years on BrickLink I have never seen this before.
|
This is new since Instant Checkout was released.
| |
Looks like the order pops up in a small window when I click on the progress link.
It doesn't look like a normal order page and at the top says "Orders
in Progress Your items will be reserved for up to 30 minutes until payment is
cleared." I received this message from the buyer (and presumably this "order"
) 18 hours ago.
|
Now less common, but this happens when the buyer experiences a problem when finalising
the payment, maybe he clossed the paypal page to early, so the order was started
in BL but it was not finished in PayPal, so it stays there until PayPal confirms
payment or it times out and returns the items to your stock, that is why I suggested
checking you paypal money balence, as they might show an activity but the payment
maybe is not done. In the past some of us got orders stuck for even 2 or 3 days,
but most times in a few hours or after daily maintenance is cleared. If it clears
and you don't get an order check your inventory for all the lots.
| |
When I go to Paypal both transactions from this buyer say "Payment received"
and both look exactly the same other than the transaction #. Any idea when/how
that translates into an actual order? and why did this happen?
Thanks,
Pete
|
|
|
| Author: | par016 | | Posted: | Feb 3, 2023 11:07 | | Subject: | Re: Missing Order, but Transaction Complete | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, Stellar writes:
| | In Help, par016 writes:
| | Yesterday I got a message from a new user (0 feedback and account created that
same day) saying that they had tried to place an order in my store and the system
stopped it because I do not have a part anymore, but the payment went through.
The subject line of the message was the Paypal transaction number.
I thought this was a confusing message so I first checked my email and BrickLink
orders page and had not received any order in several hours (about 5 hours at
the time), I then checked Brickowl and I did not have any order there at all
that day. Next I checked Paypal and searched for the transaction number that
was in the subject of the message and a transaction did show up from that day
(Feb 2).
I messaged the seller saying I never had something like that happen before and
asked what they were trying to buy, if they could see the order on their side,
if they had it in their cart for a while, etc. I have not heard back from them.
Since then I have received a separate order from this same buyer that is all
minifigures (their message to me earlier was about some pieces). I have double
checked Paypal and do in fact have two separate transactions from them yesterday.
So my question is, has this ever happened to anyone else? It seems there was
a transaction but no order. I don't know if they have the order on their
end or if it's just missing from mine. I have no idea what parts they were,
so I am not sure if they were removed from my store or not. I also really don't
want a buyer expecting an order to arrive and I have no idea what I am supposed
to send.
I put a ticket in with BrickLink but haven't heard back yet. I'm holding
off sending their 2nd order for now, but if I don't hear back soon will probably
refund that 1st transaction and send the order associated with the 2nd transaction.
Thanks,
Pete
|
Have you checked here?
The transaction in Paypal says "order" or "paid"? Did you check
you total balance amount increased?
|
Bingo! In over 10 years on BrickLink I have never seen this before.
Looks like the order pops up in a small window when I click on the progress link.
It doesn't look like a normal order page and at the top says "Orders
in Progress Your items will be reserved for up to 30 minutes until payment is
cleared." I received this message from the buyer (and presumably this "order"
) 18 hours ago.
When I go to Paypal both transactions from this buyer say "Payment received"
and both look exactly the same other than the transaction #. Any idea when/how
that translates into an actual order? and why did this happen?
Thanks,
Pete
|
|
| Author: | Stellar | | Posted: | Feb 3, 2023 10:55 | | Subject: | Re: Missing Order, but Transaction Complete | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, par016 writes:
| | Yesterday I got a message from a new user (0 feedback and account created that
same day) saying that they had tried to place an order in my store and the system
stopped it because I do not have a part anymore, but the payment went through.
The subject line of the message was the Paypal transaction number.
I thought this was a confusing message so I first checked my email and BrickLink
orders page and had not received any order in several hours (about 5 hours at
the time), I then checked Brickowl and I did not have any order there at all
that day. Next I checked Paypal and searched for the transaction number that
was in the subject of the message and a transaction did show up from that day
(Feb 2).
I messaged the seller saying I never had something like that happen before and
asked what they were trying to buy, if they could see the order on their side,
if they had it in their cart for a while, etc. I have not heard back from them.
Since then I have received a separate order from this same buyer that is all
minifigures (their message to me earlier was about some pieces). I have double
checked Paypal and do in fact have two separate transactions from them yesterday.
So my question is, has this ever happened to anyone else? It seems there was
a transaction but no order. I don't know if they have the order on their
end or if it's just missing from mine. I have no idea what parts they were,
so I am not sure if they were removed from my store or not. I also really don't
want a buyer expecting an order to arrive and I have no idea what I am supposed
to send.
I put a ticket in with BrickLink but haven't heard back yet. I'm holding
off sending their 2nd order for now, but if I don't hear back soon will probably
refund that 1st transaction and send the order associated with the 2nd transaction.
Thanks,
Pete
|
Have you checked here?
The transaction in Paypal says "order" or "paid"? Did you check
you total balance amount increased?
|
|
|
| Author: | par016 | | Posted: | Feb 3, 2023 10:41 | | Subject: | Missing Order, but Transaction Complete | | Viewed: | 100 times | | Topic: | Help | |
|
| Yesterday I got a message from a new user (0 feedback and account created that
same day) saying that they had tried to place an order in my store and the system
stopped it because I do not have a part anymore, but the payment went through.
The subject line of the message was the Paypal transaction number.
I thought this was a confusing message so I first checked my email and BrickLink
orders page and had not received any order in several hours (about 5 hours at
the time), I then checked Brickowl and I did not have any order there at all
that day. Next I checked Paypal and searched for the transaction number that
was in the subject of the message and a transaction did show up from that day
(Feb 2).
I messaged the seller saying I never had something like that happen before and
asked what they were trying to buy, if they could see the order on their side,
if they had it in their cart for a while, etc. I have not heard back from them.
Since then I have received a separate order from this same buyer that is all
minifigures (their message to me earlier was about some pieces). I have double
checked Paypal and do in fact have two separate transactions from them yesterday.
So my question is, has this ever happened to anyone else? It seems there was
a transaction but no order. I don't know if they have the order on their
end or if it's just missing from mine. I have no idea what parts they were,
so I am not sure if they were removed from my store or not. I also really don't
want a buyer expecting an order to arrive and I have no idea what I am supposed
to send.
I put a ticket in with BrickLink but haven't heard back yet. I'm holding
off sending their 2nd order for now, but if I don't hear back soon will probably
refund that 1st transaction and send the order associated with the 2nd transaction.
Thanks,
Pete
|
|
| Author: | edk | | Posted: | Feb 3, 2023 08:58 | | Subject: | Re: What is the ITEM number for this part? | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, TechnoCaveman writes:
| | Hoping somebody can identify this part. What is the Item number or part name?
Thanks, in advance.
|
* | | 58176 Bar with Light Bulb Cover (Bionicle Barraki Eye)
Parts: Bar |
|
| Author: | SylvainLS | | Posted: | Feb 3, 2023 06:20 | | Subject: | Re: Delete My Collection | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, w0uter writes:
| | In Help, Zalto writes:
| | Made some mistakes in my collection and want to start again, could I have it
all wiped so that I can do so.
Thank you very much, Phil
|
I want the same. Removing 5000+ parts, piece by piece is to much work...
|
You should be able to delete (your My | Your?) Collection by uploading an empty
file (as XML; a really empty file).
|
| Author: | w0uter | | Posted: | Feb 3, 2023 05:32 | | Subject: | Re: Delete My Collection | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, Zalto writes:
| | Made some mistakes in my collection and want to start again, could I have it
all wiped so that I can do so.
Thank you very much, Phil
|
I want the same. Removing 5000+ parts, piece by piece is to much work...
|
| Author: | NikiTricky | | Posted: | Feb 3, 2023 03:35 | | Subject: | Re: What is the ITEM number for this part? | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, TechnoCaveman writes:
| | Hoping somebody can identify this part. What is the Item number or part name?
Thanks, in advance.
|
I think the part is called "Bar with Light Cover". Not sure what is the
color, here are the IDs for the respective colors:
Light Bluish Gray - 6212288
Dark Bluish Gray - 6344216
Hope this helps!
|
| Author: | Mini_Wizardy | | Posted: | Feb 3, 2023 03:31 | | Subject: | Re: What is the ITEM number for this part? | | Viewed: | 46 times | | Topic: | Help | |
|
| 58176
In Help, TechnoCaveman writes:
| | Hoping somebody can identify this part. What is the Item number or part name?
Thanks, in advance.
|
|
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