Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | crystal_king_  | | Posted: | May 1, 2024 11:54 | | Subject: | Re: Need help for element decoration retrieval | | Viewed: | 22 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | In Help, crystal_king_ writes:
| | So basically I need to get a file of the flat image printed on MetalBeard’s hat,
the element is in studio, what I need help with is getting my hands on the texture,
which i have no idea how to go about.
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Try the studio forum.
https://forum.bricklink.com/
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Ahh, thank you, I don’t browse the forums much and didn’t know that was a separate
thing, thank you!
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| Author: | 1001bricks | | Posted: | May 1, 2024 11:43 | | Subject: | Re: rECNTLY BROUGHT STUFF FROM AFOL TV AND IT SAY | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, HattedGhost writes:
| | NULL WHEN UPLAODING PART FILE
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Coulnd't it be related to your keyboard caps key problem?
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| Author: | Saitobricks.ca | | Posted: | May 1, 2024 08:19 | | Subject: | Re: Need help for element decoration retrieval | | Viewed: | 16 times | | Topic: | Help | |
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| In Help, crystal_king_ writes:
| | So basically I need to get a file of the flat image printed on MetalBeard’s hat,
the element is in studio, what I need help with is getting my hands on the texture,
which i have no idea how to go about.
|
Try the studio forum.
https://forum.bricklink.com/
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| Author: | crystal_king_ | | Posted: | May 1, 2024 08:13 | | Subject: | Need help for element decoration retrieval | | Viewed: | 44 times | | Topic: | Help | |
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| So basically I need to get a file of the flat image printed on MetalBeard’s hat,
the element is in studio, what I need help with is getting my hands on the texture,
which i have no idea how to go about.
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| Author: | HattedGhost | | Posted: | May 1, 2024 02:16 | | Subject: | rECNTLY BROUGHT STUFF FROM AFOL TV AND IT SAY | | Viewed: | 95 times | | Topic: | Help | |
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| | NULL WHEN UPLAODING PART FILE |
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| Author: | junkpile | | Posted: | Apr 30, 2024 13:43 | | Subject: | Re: Extortion | | Viewed: | 57 times | | Topic: | Help | |
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| Honestly, If all this is in messages within Bricklink so that Admins can see
it noting that the buyer keeps changing demands then the Admins should remove
this person from Bricklink.
It doesn't matter how much shipping was, the fact that this person keeps
changing what they say and want is proof they have no honor and cannot be trusted.
It breaks the faith of this community as a whole.
We are human and make mistakes and most sellers are honest and if we pull a ton
of orders and make 1 part error we fix it. But that doesn't give anyone
the right to take extreme advantage of a person.... no matter how much the cost.
On a side note for cases where the buyer lies to get $$ back or more parts:
I suggest taking pics of parts prior to shipment so when you get anyone who is
lies and says they didn't get what they did... you have proof for Paypal
and Bricklink, and if your in the U.S. the postal fraud department that has huge
fines. Just another way to combat crime. 
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| Author: | Shintaku | | Posted: | Apr 30, 2024 10:25 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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So you are saying basically that PayPal is against the law?
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I'm saying that the law takes precedence over PayPal's TOS (and PayPal
will tell you the same thing).
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Actually, they did say the opposite.
They said that if the buyer wanted to return the goods, that was at their own
expenses.
And this is not the first time it happens.
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| Author: | peregrinator | | Posted: | Apr 30, 2024 10:10 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
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So you are saying basically that PayPal is against the law?
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I'm saying that the law takes precedence over PayPal's TOS (and PayPal
will tell you the same thing).
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| Author: | Shintaku | | Posted: | Apr 30, 2024 09:57 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
|
So you are saying basically that PayPal is against the law?
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| Author: | peregrinator | | Posted: | Apr 30, 2024 09:16 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, Shintaku writes:
Simple: PayPal's TOS about buyer returning items at their own expense doesn't
override EU law
|
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| Author: | Shintaku | | Posted: | Apr 30, 2024 08:55 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
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You are right, I confused your response to the buyer with your terms. If you
had sent such a thing to an EU buyer, however....
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What?
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| Author: | peregrinator | | Posted: | Apr 30, 2024 08:09 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
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You are right, I confused your response to the buyer with your terms. If you
had sent such a thing to an EU buyer, however....
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| Author: | Shintaku | | Posted: | Apr 30, 2024 07:27 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Shintaku writes:
| | In Help, WhiteHorseMatt writes:
| | You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
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Actually, this has never been the problem.
I have totally refunded when the shippings didn't arrive.
Your message is totally off topic.
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Under EU law the buyer has the right to return a package for any reason during
the 14-day cool-off period for a full refund, including shipping.
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Correct.
| | Arguably by putting contrary information in your Terms you've extended the cool-off period
to a full 12 months. That's probably what WhiteHorseMatt was thinking of.
|
No, in my terms there is nothing that prevents package return.
If there is, I challenge you to quote me where.
WhiteHorseMatt was talking about non tracked shipping and stuff, which was totally
off topic. Same as you when stating that my TOS put "contrary information"
which, for instance, is false and I'd welcome here not to state the false
about me as many people are lazy, would not check my TOS and believe you on the
word.
Thanks
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| Author: | Shintaku | | Posted: | Apr 30, 2024 06:04 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, WhiteHorseMatt writes:
| | I think you are missing the point by quite a long way.
| | if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
|
This is the problem.
This should really be: If you (the seller) want to attract customers to your
store with cheap postage, you (the seller) must accept that sometimes there will
be a problem, and without tracking (or even with) it will still be on you to
sort it out.
You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
|
Actually, this has never been the problem.
I have totally refunded when the shippings didn't arrive.
Your message is totally off topic.
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| Author: | WhiteHorseMatt | | Posted: | Apr 30, 2024 05:03 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 58 times | | Topic: | Help | |
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| I think you are missing the point by quite a long way.
| | if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
|
This is the problem.
This should really be: If you (the seller) want to attract customers to your
store with cheap postage, you (the seller) must accept that sometimes there will
be a problem, and without tracking (or even with) it will still be on you to
sort it out.
You can't just put it in your terms that no tracking=buyers problem. Particularly
in EU/UK where the distance selling laws are what they are. How do you deal
with right to return?
|
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| Author: | Shintaku | | Posted: | Apr 30, 2024 03:24 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Your buyer doesn't seem unreasonable and you handled this transaction poorly.
You got some good advice on this thread from others, I hope you take it into
consideration for the future.
Also, you're going to have alot of trouble if you ship internationally and
refuse to refund shipping for incomplete orders. You might skate by when shipping
is a few dollars but otherwise this is going to keep happening to you.
Lastly, most buyers don't read the TOS.
|
I surely had a lesson here and learnt a lot.
I'll explain.
I have spent years updating and revising my TOS so that I can explain exactly
the service I intend to offer. I don't intend to offer different services,
if one wants to buy from me, at low prices, with immediate shipping and well-made
packaging, he must also accept some things.
I have bought hundreds of times on bricklink.
Some sellers ship after 5-6 days. I don't understand why, I consider it a
bad service.
Some sellers ship all mixed pieces in one envelope. I also consider this a bad
service. However, if one or two pieces are missing I can understand it. This
is not a disservice to me. It's enough for me to at least be reimbursed.
So I decided to offer a service equal to what I would like as a buyer.
However, if many sellers, as I see from the answers on the forum, are ready to
run with a handkerchief as soon as the buyer's nose runs, ready to carry
out their every wish like mere lackeys, regardless of the TOS however detailed
they may be, then I understand very well why buyers, feeling spoiled and pampered,
become arrogant and pretentious saying "but I received this treatment there".
I would like to know if in addition to that, the pieces arrived in the USA from
Italy in a few days and packaged as if it were an original LEGO SET.
Then, maybe my buyer would have preferred a slower shipment with all the pieces
inside? Yes, probably he would have. But I find it simply ridiculous that the
forum responses have totally ignored two factors.
The first: that this buyer first asks me for half the shipping costs as compensation
and then, out of annoyance, the entire amount. In my house this is called BLACKMAIL,
call it what you want, I have received private messages of solidarity and I don't
expect to find any more empathy on the forum.
And the second factor, the barrage of insults that I received privately from
this user, as clearly reported, without me having done anything wrong other than
simply not submitting to his absurd demands, this too was totally and beautifully
ignored by the others participants in this discussion.
I see many teachers who come here to give me lessons on what I should or shouldn't
have done despite the fact that I have 3500+ feedback, almost all positive. If
these people like to manage their bricklink in a certain way I'm happy for
them and I don't have the presumption and arrogance of telling them what
to do. My message was just to say that some users, who BLACKMAIL (it's objective
and unquestionable) and INSULT (still objective and unquestionable) are not part
of the Bricklink community as Dan Jezek intended it. It wasn't a message
to ask others how to run my store. If I wanted to do it, trust me I would have
done it.
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| Author: | Shintaku | | Posted: | Apr 29, 2024 18:50 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 76 times | | Topic: | Help | |
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| | |
Plus, take a look at the feedback you have posted for ALLOT of people claiming
that they are also scammers, uncooperative, rude, etc, etc. Yet allot of them
have great feedbacks except for the one negative you left for each of them.
|
I'll just answer to this.
Looking at the last three I called scammers.
1) Has more than 120 among negative or neutral feedbacks.
2) Has a total of -2 feedbacks. -2. Minus two.
3) Has their buying privileges revoked.
These are the last three I called scammers in my feedback.
I think there is actually no need to proceed on and if this is your argument,
I... well I see.
Perhaps you never ran into a scammer.
Happy for you and not ironic here.
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| Author: | TheBrickGuys | | Posted: | Apr 29, 2024 17:57 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | | | Sellers shouldn't be able to leave feedback for buyers.
|
Yeah, so that scammers like this guy can prosperate.
Sorry sir, you are totally entitled to have your own opinion, but you don't
understand that bricklink is also a social network (here we have also the picture
collage, the MOC area, and so on).
I personally think, if you compare Bricklink to Ebay, that though you've
been here for 20 years, you don't understand the goal that Dan Jezek created
this for.
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If he is a scammer then why dose he only have on negative feedback (you left)
and one neutral (from the other store who did not refund shipping but still has
26 positive. If he was a scammer then he would have allot more negatives then
one.
Plus, take a look at the feedback you have posted for ALLOT of people claiming
that they are also scammers, uncooperative, rude, etc, etc. Yet allot of them
have great feedbacks except for the one negative you left for each of them. It
appears that quite often when a problem arises between you and a customer you
have a tendency to push all the blame on the customer by accusing them of being
scammers and such.
Jim
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| Author: | Tracyd | | Posted: | Apr 29, 2024 14:47 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Your buyer doesn't seem unreasonable and you handled this transaction poorly.
You got some good advice on this thread from others, I hope you take it into
consideration for the future.
Also, you're going to have alot of trouble if you ship internationally and
refuse to refund shipping for incomplete orders. You might skate by when shipping
is a few dollars but otherwise this is going to keep happening to you.
Lastly, most buyers don't read the TOS.
|
Also, the TOS do not supersede any consumer protection laws that may exist in
either country. If you sell to that country, you agree to their laws. And it's
your responsibility to know them and follow them.
|
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| Author: | SezaR | | Posted: | Apr 29, 2024 14:45 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, Gaston.La.Brick writes:
| | For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
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Well said
+1
I already gave up to share my opinion with this seller. It looks like he thinks
he is 100% right and nobody should object that.
https://www.bricklink.com/message.asp?ID=1460502
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USA, Ohio
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
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