Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheBrickGuys  | | Posted: | Apr 6, 2024 23:52 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum? 
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1
and several more.
|
 |
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 19:57 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
Improving user experience should be high on the list of priorities, but we see
constant complaints from new users and small stores. The focus seems to be around
features that people aren’t asking for.
|
|
| Author: | 1001bricks | | Posted: | Apr 6, 2024 19:44 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 28 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
|
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 19:38 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
|
| Author: | 1001bricks | | Posted: | Apr 6, 2024 19:32 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 35 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
|
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 18:41 | | Subject: | Getting logged out/Search function | | Viewed: | 86 times | | Topic: | Problem | |
|
| How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
|
| Author: | infinibrix | | Posted: | Apr 5, 2024 19:23 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 35 times | | Topic: | Problem | |
|
| In Problem, hpoort writes:
| | In Problem, infinibrix writes:
| | In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
|
Or approach it differently and don't bother the buyer at all:
- you were offering the items for sale and according to TOS had them in hand
- you made the stock oversight if you accidentally didn't have them in hand
- you are well versed on Bricklink and can easily buy the missing parts
- you can simply inform the buyer that a slight delay may occur because you are
doing your best to provide them with the quality parts that they expect of you
- and you ship out the order complete.
|
And all your comments here come from your own personal experience of selling?
Your viewpoint here only shows me that you lack all tolerance and understanding.
A transaction works both ways, You expect sellers to provide you with everything
you need, a complex, diverse range of tiny parts whilst holding them fully accountable
for even the smallest of oversights and this is prior to an order even having
been paid for??
Sellers may very well pander to your expectations but if they feel your being
too one sided they may not wish to do business with you for a second time - Red
Flag Alert!
|
|
| Author: | hpoort | | Posted: | Apr 5, 2024 12:30 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
|
Or approach it differently and don't bother the buyer at all:
- you were offering the items for sale and according to TOS had them in hand
- you made the stock oversight if you accidentally didn't have them in hand
- you are well versed on Bricklink and can easily buy the missing parts
- you can simply inform the buyer that a slight delay may occur because you are
doing your best to provide them with the quality parts that they expect of you
- and you ship out the order complete.
|
|
| Author: | runner.caller | | Posted: | Apr 5, 2024 11:21 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
|
I've never gotten it to work when it's an IC order, so I just end up
eating the selling fees on items that were sold, refunded. And then I re-list
the item later.
I guess if Bricklink made it easier, they would miss out on revenue so they're
actually incentivized not to make it easier.
|
|
| Author: | Stellar | | Posted: | Apr 5, 2024 11:17 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, qwertyboy writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
|
We always send them the link that goes directly to that page:
https://www.bricklink.com/retractOrderItem.asp
Niek.
|
Me too!
Sergio
|
|
| Author: | qwertyboy | | Posted: | Apr 5, 2024 10:34 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 43 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
|
We always send them the link that goes directly to that page:
https://www.bricklink.com/retractOrderItem.asp
Niek.
|
|
| Author: | infinibrix | | Posted: | Apr 5, 2024 06:32 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 46 times | | Topic: | Problem | |
|
| In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
|
|
| Author: | Bricklord | | Posted: | Apr 5, 2024 00:38 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 47 times | | Topic: | Problem | |
|
| I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
|
|
|
| Author: | infinibrix | | Posted: | Apr 4, 2024 21:44 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 49 times | | Topic: | Problem | |
|
| In Problem, Nubs_Select writes:
| | | | any other sellers experience similar problems?
|
yup, its extremely confusing to use. id strongly recommend if the item missing/not
wanted is not that expensive then simply refund the customer and let them know
if paid and if unpaid then to add a credit to the order value. if done it this
way for a long time and haven't had any issues
|
I'm glad I'm not the only one then
However the customer hasn't paid or even received an invoice from me yet
since I can't do this until changes have been approved
When picking lots of orders I think it important that the quantities display
within the order correctly else I'll more than likely end up picking the
order incorrectly hence I don't think the credit option would work for me
|
|
| Author: | Nubs_Select | | Posted: | Apr 4, 2024 21:35 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 37 times | | Topic: | Problem | |
|
| | | any other sellers experience similar problems?
|
yup, its extremely confusing to use. id strongly recommend if the item missing/not
wanted is not that expensive then simply refund the customer and let them know
if paid and if unpaid then to add a credit to the order value. if done it this
way for a long time and haven't had any issues
|
|
| Author: | infinibrix | | Posted: | Apr 4, 2024 21:32 | | Subject: | Order Item Removal Requests Too Complicated! | | Viewed: | 139 times | | Topic: | Problem | |
|
| My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
|
|
| Author: | MrUzagi | | Posted: | Apr 2, 2024 06:14 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 47 times | | Topic: | Problem | |
|
| In Problem, axaday writes:
| | You don't need to worry or do anything about it. If the seller cancels the
order, they get their fees back, but depending not he size of the order that
might not feel worth their time. In six months they order will disappear.
|
Ok, I'll just file it away then. That seems to be the simplest course of
action for me. Thanks.
|
| Author: | MrUzagi | | Posted: | Apr 2, 2024 06:13 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
Alright. That seems like the road of least resistance. I will probably do that
then. Thanks.
|
|
| Author: | axaday | | Posted: | Apr 2, 2024 05:43 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 40 times | | Topic: | Problem | |
|
| In Problem, MrUzagi writes:
| | I've searched for this issue and I'm not sure what to do.
I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.
But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.
Any advice?
|
You don't need to worry or do anything about it. If the seller cancels the
order, they get their fees back, but depending not he size of the order that
might not feel worth their time. In six months they order will disappear.
|
|
| Author: | yorbrick | | Posted: | Apr 2, 2024 04:59 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 41 times | | Topic: | Problem | |
|
|
File it or ignore it.
|
|
| Author: | MrUzagi | | Posted: | Apr 2, 2024 04:44 | | Subject: | Shpment went AWOL, Refund is complete | | Viewed: | 139 times | | Topic: | Problem | |
|
| I've searched for this issue and I'm not sure what to do.
I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.
But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.
Any advice?
|
|
| Author: | 1001bricks | | Posted: | Apr 1, 2024 08:41 | | Subject: | Re: Weird Seller | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, PaulOfBricks writes:
| | I don't usually have many problems but this weekend I have a weird seller
offers PayPal for international customer
quoted me PayPal on my quote
but then invoiced IBAN
and says use IBAN or I think he wants to give me NPB
refuses to accept PayPal because "the British" always complain about
his orders.
|
Do report the shop!
https://www.bricklink.com/problemMember.asp
A shop can't propose PayPal and ask for IBAN.
Maybe the shop isn't even authorized to propose IBAN?
I'm confident that if you get an NPB it'll be removed by an Admin.
|
|
| Author: | yorbrick | | Posted: | Apr 1, 2024 08:39 | | Subject: | Re: Weird Seller | | Viewed: | 44 times | | Topic: | Problem | |
|
| | | refuses to accept PayPal because "the British" always complain about
his orders.
|
If every British person that buys from him complains, then chances are he sends
poor quality parts.
Can't you just file a cancellation request, if he refuses then report for
not allowing paypal even though it is offered. Asking for IBAN when offering
paypal is no different to offering PayPal then demanding friends and family.
|
|
| Author: | PaulOfBricks | | Posted: | Apr 1, 2024 06:35 | | Subject: | Re: Weird Seller | | Viewed: | 56 times | | Topic: | Problem | |
|
| In Problem, StarBrick writes:
| | This reads more like changing of terms AFTER the order was placed.
THAT is what starts of an entire cascade of incorrect steps including the taking
hostage of the buyer with a NPB thread.
Report this behaviour at @Admin_Russell or the Helpdesk please!
|
thanks I thought at much, I will see what happens with the seller first, it they
come to any sence
|
|
| Author: | StarBrick | | Posted: | Apr 1, 2024 06:11 | | Subject: | Re: Weird Seller | | Viewed: | 41 times | | Topic: | Problem | |
|
| This reads more like changing of terms AFTER the order was placed.
THAT is what starts of an entire cascade of incorrect steps including the taking
hostage of the buyer with a NPB thread.
Report this behaviour at @Admin_Russell or the Helpdesk please!
|
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|
USA, California
France, Provence-Alpes-Côte d'Azur
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Netherlands, Groningen
Spain, Comunidad Valenciana
Canada, Alberta
Sweden, Uppsala
