Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | jjrailton  | | Posted: | May 22, 2023 17:24 | | Subject: | WARNING - Don't Trust The Paypal Address | | Viewed: | 217 times | | Topic: | Problem | |
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| A warning to sellers not to just blindly trust the shipping address supplied
by PayPal. Always check the Bricklink shipping address, and if there's a
difference, check it with the buyer.
I was using the immediate payment feature and when the Paypal dialog came up,
it showed an old address (one I haven't used in 10 years) as the default
shipping address. When I clicked on the drop-down, it offered up around 20 different
addresses; a few old ones, many more malformed or mixed-up addresses. I picked
the right one that matched my Bricklink address, my current listed Paypal address,
and the address of the credit card I'd be paying with. Yet when I check the
transactions in Paypal, it still sent the old address that it decided was the
'default' anyway.
I don't know if Bricklink has any control over that part of the form, or
if it was all down to Paypal, but it seems the address Paypal supply for the
transaction is not to be trusted.
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| Author: | here4bricks614 | | Posted: | May 15, 2023 20:31 | | Subject: | Search broken? | | Viewed: | 100 times | | Topic: | Problem | |
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| Typing anything into the search bar returns part 70644. Should I clear my cookies?
What happened?
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| Author: | crocushorselady | | Posted: | May 14, 2023 19:33 | | Subject: | Account Info, Favorite Theme | | Viewed: | 85 times | | Topic: | Problem | |
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| On the Account Info page, on the bar to choose favorite theme, City is not listed.
What should I do?
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| Author: | macebobo | | Posted: | May 11, 2023 20:57 | | Subject: | My biggest OOPS yet, what was yours? | | Viewed: | 258 times | | Topic: | Problem | |
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| I accidentally shipped a
when they ordered
They contacted me and let me know the issue, I asked if they would send the flowerpot
back if I send them a prepaid return label with their Death star. They said,
of course.
I have been quite dreary for weeks since my depression is on overdrive and it
is hard to get motivated to do much. But, I tell my self, I got my customer's
money, I owe them their order. It helps to blow the dark clouds away for a while.
I guess I need to pay more attention when I am feeling like this.
But, it all worked out in the end, which is nice.
What was your biggest Bricklink OOPS as a buyer or seller?
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| Author: | pcthurman | | Posted: | May 8, 2023 06:57 | | Subject: | Set listed as "New Sealed" but... | | Viewed: | 153 times | | Topic: | Problem | |
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| I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
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| Author: | MacMax | | Posted: | May 6, 2023 09:26 | | Subject: | Mercedes F1 Racecar piecelist | | Viewed: | 62 times | | Topic: | Problem | |
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| Hello. I think you know the lego set with the Mercedes F1 car and the Mercedes
Saftey car. I want to build the F1 racecar in different colours for my little
F1 collection. The problem is in the build description the piecelist of the two
cars is mixed. I don't know how i should start to find out which pieces i
need. Could anyone please help me 
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| Author: | vammen | | Posted: | Apr 29, 2023 11:22 | | Subject: | Paid status | | Viewed: | 71 times | | Topic: | Problem | |
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| | Not able to change status to paid after off site payment. |
| Author: | jerf123 | | Posted: | Apr 28, 2023 21:15 | | Subject: | PayPal API error | | Viewed: | 40 times | | Topic: | Problem | |
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| I keep getting the PayPal API error when I try to pay. Has anyone figured out
exactly why this happens? I am trying to make an international purchase and
the store owner is unsure as to why it is happening also. Can anyone help us
to figure out how to resolve this so that we can make the transaction? Thanks!
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| Author: | Amilia | | Posted: | Apr 25, 2023 04:49 | | Subject: | Is this pirate copy of 30614? | | Viewed: | 204 times | | Topic: | Problem | |
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| I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
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| Author: | fignbrick | | Posted: | Apr 24, 2023 18:27 | | Subject: | Please guide me...don't know what to do | | Viewed: | 199 times | | Topic: | Problem | |
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| Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
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| Author: | mandynicholls78 | | Posted: | Apr 16, 2023 17:06 | | Subject: | can you help me join these! | | Viewed: | 123 times | | Topic: | Problem | |
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| I would like to turn the clear plate around so it fits edge to edge, but as the
centres are both able to receive a stud they don't fit. Is there a stud to
stud joint? i cant use a bar as the bar with claw isnt long enough to go through
the grey to then hold the inverted clear. I need some form of claw on the back
hence the stud on the rear as its being mounted to a bar.
Thanks
Mandy
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| Author: | BricksOfFaith | | Posted: | Apr 15, 2023 10:52 | | Subject: | “Parameter error” when trying to add image | | Viewed: | 70 times | | Topic: | Problem | |
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| I keep getting a “Parameter error” when trying to add an item image. Any help
will be appreciated. Thanks!
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| Author: | BrickDesignerNL | | Posted: | Apr 12, 2023 08:11 | | Subject: | U C sets - wrong dimensions for shipping | | Viewed: | 67 times | | Topic: | Problem | |
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| I'm selling my old used sets, without box, with instructions.
The sets are marked as used condition and complete.
So there is no original LEGO box.
When a buyer adds a set that can easily be fit into an envelope, BrickLink still
assumes the size of the original box as shipping size. As a result it automatically
over estimates the real shipping costs and assumes a package.
As a result people won't buy or are paying more for shipping then real costs,
which is illegal in our country.
How can I fix this? How can I let BrickLink handle the used sets without box
as having the same volume as the lose parts? So having the same shipping costs
and volume as if people would add all parts separately to the shopping chart?
Thank you,
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| Author: | Avery | | Posted: | Apr 10, 2023 12:50 | | Subject: | Emptying shopping carts | | Viewed: | 73 times | | Topic: | Problem | |
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| How can I empty shopping carts from stores that are closed?
I filled up carts in several stores (without placing the orders) that are now
closed.
Thanks
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| Author: | legoranger00 | | Posted: | Apr 6, 2023 10:40 | | Subject: | I can’t contact someone who contacted me? | | Viewed: | 96 times | | Topic: | Problem | |
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| Someone sent me a message saying their interested in my 40 bin organizers I’m
trying to sell, but I can’t message them back because they’ve put me on their
stop list. How am I suppose to do business with someone that put me on their
stop list?
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| Author: | Patschie | | Posted: | Mar 30, 2023 13:55 | | Subject: | Verifizierung | | Viewed: | 73 times | | Topic: | Problem | |
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| Hallo ich habe folgendes Problem ich bin grade bei der verifizierung bei Schritt
2 wo ich was in mein Inventar hinzufügen muss da wollte ich das Set 21044 als
ganzes hinzufügen also bon ich auf Artikel hinzufügen gegangen habe Set angeklickt
und wenn ich dann auf einreichen klicke passiert einfach nix igal wie ich das
wende und drehe.
Hat da wer eine Idee woran das liegen kann ? Oder bin ich einfach nur zu blöde
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| Author: | BricksOfFaith | | Posted: | Mar 24, 2023 13:26 | | Subject: | Store not opening? | | Viewed: | 109 times | | Topic: | Problem | |
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| When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues
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| Author: | kegelken | | Posted: | Mar 22, 2023 13:27 | | Subject: | Shipping to Brasil | | Viewed: | 79 times | | Topic: | Problem | |
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| I got a first order from Brazil. I send the envelope with all the paperwork.
It came back asking for a s10 code. After some Googling found out this a special
code for sending parcels to Brazil. Anyone experience with this how to get one
and are there any other countries where you need one of those?
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| Author: | Cosyrow | | Posted: | Mar 16, 2023 03:00 | | Subject: | Buyer not paying | | Viewed: | 125 times | | Topic: | Problem | |
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| How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
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| Author: | CraftyRaf | | Posted: | Mar 14, 2023 12:43 | | Subject: | How can I part out my whole collection? | | Viewed: | 111 times | | Topic: | Problem | |
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| Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!
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| Author: | dcarmine | | Posted: | Mar 1, 2023 14:18 | | Subject: | Did the default invoice change? | | Viewed: | 96 times | | Topic: | Problem | |
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| Hi, looks like my auto invoice is broken.
Did the blabber at the beginning of an invoice that Bricklink put in (hidden
until you send the invoice) is gone. I reset the default and it's still
gone. That broke my auto invoices for orders that are not instant checkout.
Did that get changed? That's an awful big change with no notice!!
If I'm missing something please inform me so I can fix it.
Thanks
Donna
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| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 15:27 | | Subject: | No Option for "Paid" | | Viewed: | 159 times | | Topic: | Problem | |
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| On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
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| Author: | brac.brick | | Posted: | Feb 22, 2023 09:02 | | Subject: | Buyer not responding to emails & messages | | Viewed: | 101 times | | Topic: | Problem | |
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| I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
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| Author: | cayolargo79 | | Posted: | Feb 16, 2023 17:13 | | Subject: | Sellers privileges revoked | | Viewed: | 292 times | | Topic: | Problem | |
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| Was a while I didn’t open my store page and found this message “store privileges
revoked” I contacted already help center 3 or 4 times.
Always ignored.
Is there another way to chat with someone can help me for real from the stuff?
Thanks
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| Author: | Zombie_Striker | | Posted: | Feb 15, 2023 19:19 | | Subject: | "Yikes! This store does not have any matches" | | Viewed: | 118 times | | Topic: | Problem | |
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| So, I've been looking around some stores the past day, and within the last
hour, all stores I visit show the error message "Yikes! This store does not
have any matches." I can see the shop has the item in stock, but when I click
the shop, it says it then has 0 lots in its inventory. Whats going on?
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| Author: | mateusz_welka | | Posted: | Feb 14, 2023 00:23 | | Subject: | 973p48c01 part colour problem | | Viewed: | 95 times | | Topic: | Problem | |
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| Dear all
I have a problem with part 973p48c01 forestman.
I found two minifigs with same pattern but also not the same.
The difference is in collar colour. One is definitely brown and one is red.
I'm not able to find any information about colour differences in whole ethernet.
Bricklink don't say anything about colour differences.
Some pages say that this part has maroon collar and others that it's red.
See attached picture.
Any of You could help?
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| Author: | kiwibuilder | | Posted: | Feb 8, 2023 19:07 | | Subject: | Item sold to someone else | | Viewed: | 233 times | | Topic: | Problem | |
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| So I was mid-sale with a bricklink seller, had confirmed twice I was intending
to purchase the item once he'd confirmed shipping cost (he was the one who
told me to wait). I confirmed again once actual shipping cost was advised - and
the item is still sitting in my cart - and then I hear nothing for two days until
he tells me oh sorry, someone else just bought it. Grrrrr
Would it not have been more ethical for him to tell the second person 'sorry'
and continue the sale with the first purchaser (me)?
Wish I could place feedback without having purchased!
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| Author: | thebpg | | Posted: | Feb 3, 2023 08:56 | | Subject: | How can I send a pic ? | | Viewed: | 82 times | | Topic: | Problem | |
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| Hi
A buyer filled a NSS against me .
I sent a parcel w/o tracking and w/o insurance (he knew and accepted it after
my message attached to a quote request) .
Now the parcel seems to be lost .
I have a digital receipt from the post to prove I sent it .
How can I attach it to a mail to go against this NSS ?
Thanks for your answers and please forgive my "french" English ;D)
Regards
Dom
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| Author: | Canuck61 | | Posted: | Jan 28, 2023 11:13 | | Subject: | broken pieces | | Viewed: | 137 times | | Topic: | Problem | |
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| I am new to this process. Ordered my first 2 sets last week. The first set came
mostly assembled. Taking it apart 2 of the pieces broke on the perimeter edge.
Seems like a manufacturer defect to me. Seller obviously did not know of this
since it was assembled. Do I still hold them accountable? Not trying to be a
pain. Just want to know what the expectations are.
Thanks, Cal
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| Author: | Funky.Figures | | Posted: | Jan 27, 2023 16:42 | | Subject: | more people ripped off by Bricktown Wuppertal | | Viewed: | 208 times | | Topic: | Problem | |
|
| I see by his feedback he's done this to other people
advertising new sealed series 24 and delivering opened all mixed up together
and when they leave negative feedback he give retaliatory negative feed back
in return
hope admin leaves this up to warn other people about this seller
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| Author: | BricksShop | | Posted: | Jan 27, 2023 08:49 | | Subject: | Messages are not forward to email | | Viewed: | 104 times | | Topic: | Problem | |
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| Hello,
we have currently the issue that messages which are sent from our customers via
the bricklink message system, are not forward to our email address. Order notifications
still arrive.
Does anybody else has this issue or has something changed with settings?
Best regards,
Oliver from Bricks-Shop.
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| Author: | Bricklord | | Posted: | Jan 26, 2023 13:21 | | Subject: | Alleged Bricklink Customer Support email | | Viewed: | 138 times | | Topic: | Problem | |
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| Admin Russell,
If you would be so kid as to message me - NOT email - I would like to report
a highly dubious email exchange from someone claiming to be from Bricklink Customer
Support.
I will not post a name/username at this time, but I would caution other Sellers
to be wary of any non messaged communications they receive purporting to be from
Bricklink Customer Support.
Bricklord
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| Author: | Jon_harris_pro | | Posted: | Jan 23, 2023 09:29 | | Subject: | Searching a store for items on my wishlist | | Viewed: | 70 times | | Topic: | Problem | |
|
| Hi all!
I'm trying to search one specific store for the items in my Wishlist. I
found some info on BL itself saying:
"Tip: Click on the "Show All Items this store has on my Wanted List"
link in the left menu of any store to view all items that store has which are
on your wanted list."
I can't for the life of me find this option or any way to do this type of
search.
Basically i'm buying 1 minifig from a seller and want to see if they have
any of my other required items whilst at it.
TIA
Jon
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| Author: | CPgolfaddict | | Posted: | Jan 21, 2023 16:58 | | Subject: | Onsite pmt. BL address does not match PayPal | | Viewed: | 72 times | | Topic: | Problem | |
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| I have an Instant checkout/onsite pmt domestic US order with PayPal Pmt address
in Virginia and the BL order address in Florida. I thought with onsite payments
this can't happen any more.
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| Author: | ClydeBuilt | | Posted: | Jan 19, 2023 04:36 | | Subject: | Double PayPal payment received | | Viewed: | 89 times | | Topic: | Problem | |
|
| Good morning
I’ve received a double PayPal payment, but only a single order. It’s a new buyer
with zero feedback.
They’d sent me an odd message during the week about trying to get their PayPal
account setup with no other comms so I had expected an order.
I presume I can just refund one of the payments directly from PayPal itself?
Or is there a likelihood that PayPal will somehow recognise the duplication and
do it automatically?
I only ask, as I’m uncertain how the buyer has managed to do this, and don’t
want to refund if the buyer/PayPal resolve it directly and I end up with zero
payment due to my ‘jumping the gun’.
Thanks in advance (and I presume this specific forum is appropriate)
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| Author: | Audi | | Posted: | Jan 19, 2023 00:16 | | Subject: | Is the BL sales history pricing Accurate? | | Viewed: | 149 times | | Topic: | Problem | |
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| Hello everyone!
Does anyone know why the prices of sold parts seem inaccurate when you go back
and look at your price paid under the last 6 months sales data? For example,
I purchased a bunch of figures for EUR 1.76471 and it says I bought them for
$2.25. This is saying the exchange rate is 2.25/1.76=1.278. The conversion between
USD and EUR is currently closer to a 8% difference than 28% from my understanding.
The reason this is very problematic is I watched the the Qty average price over
the last 6 months go up substantially on this figure when my purchase price was
lower than the Qty average price. Can someone explain to me what goes into BLs
equation or are the conversions purely off by close to 20% from EUR to USD? I
see this often and must be missing something...
Thanks in advance!
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| Author: | bogistucco | | Posted: | Jan 17, 2023 14:52 | | Subject: | Seller breaks Seller Terms of Service - 1.2.8 | | Viewed: | 337 times | | Topic: | Problem | |
|
| Hello everybody!
I stumbled upon a seller who definitely is breaking Seller Terms of Service,
point 1.2.8.
(does not have exact quantity for sale).
https://www.bricklink.com/v3/terms_of_service_seller.page
This seller has EVERY part that PAB offers, for a very small price, in huge quantities.
He sells nothing else, no sets, no minifigs, only parts available right now on
Pick A Brick section.
He has in his terms that orders will take 10 days to process, 2 days to invoice
and so on.
It is obvious orders for parts that he gets, he will turn around and buy on lego.com,
wait for it to get to him and THEN he will ship it to the buyer. He does not
have these parts on hand.
Is this something BrickLink and its community should allow?
What do you think?
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| Author: | rbritton31 | | Posted: | Jan 12, 2023 16:33 | | Subject: | 11208 quality issues | | Viewed: | 99 times | | Topic: | Problem | |
|
| Anybody have problems with the black 11208 wheel. I just put together set 60285
and most of the wheels would hardly turn. I swapped these out with the same wheels
from set 60336 and they worked fine...so it was the wheels not the vehicle frame.
I put in a request for 4 replacements as I have never got this poor quality on
wheels spimming from LEGO.
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| Author: | sosbricks | | Posted: | Jan 3, 2023 01:18 | | Subject: | invoice techinal issue | | Viewed: | 106 times | | Topic: | Problem | |
|
| Hi. I hope someone can help me. Every time when i want to send a invoice to a
country with tax i get a error. Is there someone that know how to fix this? I
am about to loose a order for 175,00 euro because of this issue. Buyer only wants
to pay True Bricklink.
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| Author: | legomalego | | Posted: | Jan 2, 2023 12:59 | | Subject: | Strange | | Viewed: | 225 times | | Topic: | Problem | |
|
| | Do you see it? |
|
| Author: | alanregister | | Posted: | Dec 31, 2022 16:37 | | Subject: | adding new items | | Viewed: | 120 times | | Topic: | Problem | |
|
| | Looks as though this problem has just been fixed. |
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| Author: | polyaknorbert | | Posted: | Dec 29, 2022 12:43 | | Subject: | HELP - Torn the box, what now? (see picture) | | Viewed: | 145 times | | Topic: | Problem | |
|
| Hey All,
I've recently bought an NISB Home Alone Set for investment. This is my first
one, and I may be a little hypersinsitive:
I met the seller in person at his house, and when he lifted up the box - holding
that on the sides - pushed in the dotted part. Not sure what to call it, but
it looks like just a handle or sth where the box needs liting from...or not...
He offered full refund in case I don't want it.
But before I would do that, I would need your advice, as it was a pretty good
deal.
Is it really a big issue? Are my chances blown?
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| Author: | lmbauer1 | | Posted: | Dec 27, 2022 09:24 | | Subject: | No response on order #20663791 | | Viewed: | 135 times | | Topic: | Problem | |
|
| Hello,
I am trying to figure out where my order is. It has been paid for since 30 november,
but I have not heard anything. Where is this order?
#20663791
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| Author: | OhLxcas | | Posted: | Dec 27, 2022 08:47 | | Subject: | lego set still not shipped | | Viewed: | 141 times | | Topic: | Problem | |
|
| hello I made an order and it was shipped apparently on December 20th and now
its December 27th. I've been trying to message the seller and he still hasn't
gotten back to me.
|
| Author: | OhLxcas | | Posted: | Dec 24, 2022 22:49 | | Subject: | Item Shipped but hasnt been delivered yet | | Viewed: | 126 times | | Topic: | Problem | |
|
| So I placed an order on a lego set on december 16th and it went from packed to
shipped on decemeber 20th but, its december 24th now and havent recieved it yet.
should I wait a bit longer before I contact?
|
| Author: | s91786 | | Posted: | Dec 16, 2022 18:50 | | Subject: | Welsh language LEGO products. | | Viewed: | 86 times | | Topic: | Problem | |
|
| I was walking though a museum gift shop a while back and noticed that there were
Lego books in the welsh language, they varied from classic lego to some major
themes like harry potter, ninjago and lego DC superheroes. Afterwards i wanted
to check if there were any on bricklink and noticed that they were not even catalogued.
How would one go through the proses of cataloging these welsh languague products.
|
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| Author: | jeffhau2 | | Posted: | Dec 16, 2022 16:17 | | Subject: | SIGNED OUT OF ACCOUNT AND CAN'T LOG BACK IN | | Viewed: | 86 times | | Topic: | Problem | |
|
| I'm hoping a member or Administrator will see this and be able to provide
some guidance.
System logged me off and I'm unable to log back in. I believe the issue is
that I had a six digit password but I see now that an eight digit password is
required.
It doesn't like my password now. I get the "ID or Password Mismatch!"
I've tried to do a password reset but an email does not get sent to make
this happen.
My user name is "jeffhau" (I created this new account to be able to post here).
My store name is THEREISNOSPOON.
I'm really at a loss here as I've sent messages to Help Desk with no
response. I've tried everything I can think of to get back in my account
but no success.
I'm guessing now that I have unfulfilled orders in my store not yet invoiced
so that's not good. BrickLink is a needed source of income for me as well
so obviously it's not good in that regard.
Hopefully someone out there can provide information that can remedy this problem.
Thanks for reading.
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| Author: | kscarf1 | | Posted: | Dec 5, 2022 09:18 | | Subject: | Update order status for unresponsive buyer? | | Viewed: | 132 times | | Topic: | Problem | |
|
| I'm relatively new to selling here and I have a dumb question. I have an
order that's sitting at "Shipped" status for a package that was delivered
nearly two weeks ago. My messages to the buyer to confirm delivery and make sure
everything got there OK haven't been read. I see that I *can* update the
status to Completed, but *when* (if ever) should I do that? Thanks for any advice
you have.
|
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| Author: | Sparx_Macgyver | | Posted: | Dec 5, 2022 05:22 | | Subject: | Just received a fee invoice? | | Viewed: | 199 times | | Topic: | Problem | |
|
| Hey admins and everyone else,
I just got an email saying I owe $1.56? Not sure what for, my store has been
closed for years as I just don't have time for it, and now randomly I got
an invoice? I'm not active aside from browsing the catalog, so, what gives?
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| Author: | pugwilfy | | Posted: | Dec 2, 2022 16:14 | | Subject: | Buyer cant get past step 1 on checkout | | Viewed: | 95 times | | Topic: | Problem | |
|
| Hi all,
i have a buyer trying to buy from me, they are getting to the checkout page with
the 4 steps and are saying it just keeps spinning on the right side where its
supposed to say proceed with checkout at the terms page.
anyone had this and is it likely to be an issue with my store?
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New Zealand, Otago
United Kingdom, Scotland
Hungary, Hajdú-Bihar
United Kingdom, Wales
)
)
)
