Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | May 8, 2023 15:22 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 25 times | | Topic: | Problem | |
|
| In Problem, pcthurman writes:
| | I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
|
With a description like that I imagine it is used but listed as sealed in error.
If priced as used, someone snaps it up believing it is sealed as listed that
way. Then the trouble starts when they receive an opened set.
|
 |
| Author: | Ziegelmeister | | Posted: | May 8, 2023 12:52 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 41 times | | Topic: | Problem | |
|
| In Problem, pcthurman writes:
| | They got back to me this morning. Their reply was "Sorry, that sets has sold."
Maybe they realized an error and will fix it? 
|
I wouldn't doubt it. It's amazing how quickly something sells (or it's
price goes up) when you reach out to someone about a specific set.
|
|
| Author: | zorbanj | | Posted: | May 8, 2023 12:08 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 45 times | | Topic: | Problem | |
|
| If the box seals are broken but everything is there it should be listed as New
Complete. The only info needed for a New Sealed listing is the box condition.
In Problem, pcthurman writes:
| | I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
|
|
|
| Author: | pcthurman | | Posted: | May 8, 2023 08:10 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 74 times | | Topic: | Problem | |
|
| In Problem, Brickwilbo writes:
| | In Problem, pcthurman writes:
| | I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
|
Maybe the bags are still sealed.
|
They got back to me this morning. Their reply was "Sorry, that sets has sold."
Maybe they realized an error and will fix it?
Cass T
|
|
| Author: | Brickwilbo | | Posted: | May 8, 2023 07:45 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 59 times | | Topic: | Problem | |
|
| In Problem, pcthurman writes:
| | I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
|
Maybe the bags are still sealed.
|
|
| Author: | pcthurman | | Posted: | May 8, 2023 06:57 | | Subject: | Set listed as "New Sealed" but... | | Viewed: | 153 times | | Topic: | Problem | |
|
| I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
|
|
| Author: | hpoort | | Posted: | May 6, 2023 11:40 | | Subject: | Re: Mercedes F1 Racecar piecelist | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, LeeGo73 writes:
| | In Problem, MacMax writes:
| | Hello. I think you know the lego set with the Mercedes F1 car and the Mercedes
Saftey car. I want to build the F1 racecar in different colours for my little
F1 collection. The problem is in the build description the piecelist of the two
cars is mixed. I don't know how i should start to find out which pieces i
need. Could anyone please help me
|
1) Download the 76909 building instructions from lego.com
2) Part out the set on Bricklink in the 'Want' section to a new want
list
3) Remove the parts needed for the 'AMG project one' car from the want
list using the building structions booklet 2
4) When finished you should end up with a want list with all parts needed for
the F1 W12
|
Use Studio. Import the set (i.e. the parts of the set) and built the racecar
digitally, following the 76909 instructions you downloaded from LEGO.com.
Then you can experiment with different colors while simultaneously seeing availability
and trying out alternative parts wherever necessary.
The final result can be uploaded as a wanted list on Bricklink.
|
|
| Author: | Ziegelmeister | | Posted: | May 6, 2023 10:00 | | Subject: | Re: Mercedes F1 Racecar piecelist | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, MacMax writes:
| | Hello. I think you know the lego set with the Mercedes F1 car and the Mercedes
Saftey car. I want to build the F1 racecar in different colours for my little
F1 collection. The problem is in the build description the piecelist of the two
cars is mixed. I don't know how i should start to find out which pieces i
need. Could anyone please help me
|
There might be an easier way I'm not aware of, but when I do something like
this I start with parting out the set in BrickStore and then go through the instructions
for the pace car and delete pieces as i go. https://www.lego.com/cdn/product-assets/product.bi.core.pdf/6409872.pdf
|
|
| Author: | LeeGo73 | | Posted: | May 6, 2023 09:51 | | Subject: | Re: Mercedes F1 Racecar piecelist | | Viewed: | 22 times | | Topic: | Problem | |
|
| In Problem, MacMax writes:
| | Hello. I think you know the lego set with the Mercedes F1 car and the Mercedes
Saftey car. I want to build the F1 racecar in different colours for my little
F1 collection. The problem is in the build description the piecelist of the two
cars is mixed. I don't know how i should start to find out which pieces i
need. Could anyone please help me
|
1) Download the 76909 building instructions from lego.com
2) Part out the set on Bricklink in the 'Want' section to a new want
list
3) Remove the parts needed for the 'AMG project one' car from the want
list using the building structions booklet 2
4) When finished you should end up with a want list with all parts needed for
the F1 W12
|
|
| Author: | MacMax | | Posted: | May 6, 2023 09:26 | | Subject: | Mercedes F1 Racecar piecelist | | Viewed: | 62 times | | Topic: | Problem | |
|
| Hello. I think you know the lego set with the Mercedes F1 car and the Mercedes
Saftey car. I want to build the F1 racecar in different colours for my little
F1 collection. The problem is in the build description the piecelist of the two
cars is mixed. I don't know how i should start to find out which pieces i
need. Could anyone please help me
|
| Author: | Nubs_Select | | Posted: | May 1, 2023 19:36 | | Subject: | Re: Retail Price Data Set | | Viewed: | 25 times | | Topic: | Problem | |
|
| | brickecconomy has some |
| Author: | Sadler_Bricks | | Posted: | Apr 30, 2023 12:01 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 43 times | | Topic: | Problem | |
|
| Very nice find some of the older parts are a tad harder to find that logo
Sadler_Bricks
|
| Author: | peregrinator | | Posted: | Apr 29, 2023 12:00 | | Subject: | Re: Paid status | | Viewed: | 24 times | | Topic: | Problem | |
|
| In Problem, Nubs_Select writes:
| | If it was sent to a place that requires sales tax to be collected then payment
has to be onsite or else you’d be keeping the collected tax which is illegal
if it is going to a place with sales tax then refund the buyer via how they
paid and ask them to pay onsite.
It’s the only way
|
Also I think those who started selling after 2017 or so can only offer onsite
payment methods in any case, unless they get permission from admin to offer bank
transfers
|
|
| Author: | Nubs_Select | | Posted: | Apr 29, 2023 11:44 | | Subject: | Re: Paid status | | Viewed: | 23 times | | Topic: | Problem | |
|
| If it was sent to a place that requires sales tax to be collected then payment
has to be onsite or else you’d be keeping the collected tax which is illegal
if it is going to a place with sales tax then refund the buyer via how they
paid and ask them to pay onsite.
It’s the only way
|
| Author: | vammen | | Posted: | Apr 29, 2023 11:22 | | Subject: | Paid status | | Viewed: | 71 times | | Topic: | Problem | |
|
| | Not able to change status to paid after off site payment. |
| Author: | jerf123 | | Posted: | Apr 28, 2023 21:15 | | Subject: | PayPal API error | | Viewed: | 40 times | | Topic: | Problem | |
|
| I keep getting the PayPal API error when I try to pay. Has anyone figured out
exactly why this happens? I am trying to make an international purchase and
the store owner is unsure as to why it is happening also. Can anyone help us
to figure out how to resolve this so that we can make the transaction? Thanks!
|
|
| Author: | ghyde | | Posted: | Apr 25, 2023 13:52 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 43 times | | Topic: | Problem | |
|
| In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
On the bottom left and bottom right posts that partly resemble a 1x1 round brick,
I can see some sort of text in their hollow studs.
Can you get a better close-up of the text in these posts on the corners?
Cheers ...
ghyde
|
|
| Author: | Stuart9 | | Posted: | Apr 25, 2023 12:47 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 52 times | | Topic: | Problem | |
|
| Interesting.
I have two with 30 below 1 stud, 614 below another, 1.01 below a third and copyright
c below the fourth.
1 has 1.02 below one stud, copyright c below another and two studs are blank.
1 has 2.02 below one stud, copyright c below another and two studs are blank.
In Problem, Akir writes:
| | In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
I checked mine, this one does have the Lego logo in the corner studs (not in
the center one). The undersides of those studs say "30", "614",
" C)", and "2.01".
Funny, I've never noticed a part nr. being split up like that.
|
|
|
| Author: | Akir | | Posted: | Apr 25, 2023 12:36 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
I checked mine, this one does have the Lego logo in the corner studs (not in
the center one). The undersides of those studs say "30", "614",
"C)", and "2.01".
Funny, I've never noticed a part nr. being split up like that.
|
|
| Author: | Stuart9 | | Posted: | Apr 25, 2023 12:30 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 45 times | | Topic: | Problem | |
|
| I have four to hand, all have Lego logo in all four corner studs but not the
top one.
See image.
In Problem, bolsjek_msn_com writes:
| | In Problem, WoutR writes:
| | In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
Is there a LEGO logo inside the hollow studs?
I don't have one of these parts, but I would expect a logo there.
|
Not any sign og Lego ..
This is not fun at all, the pirate copies are getting seriously good 🥵
|
|
|
|
| Author: | Amilia | | Posted: | Apr 25, 2023 06:29 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 62 times | | Topic: | Problem | |
|
| In Problem, WoutR writes:
| | In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
Is there a LEGO logo inside the hollow studs?
I don't have one of these parts, but I would expect a logo there.
|
Not any sign og Lego ..
This is not fun at all, the pirate copies are getting seriously good 🥵
|
|
|
| Author: | yorbrick | | Posted: | Apr 25, 2023 05:36 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 58 times | | Topic: | Problem | |
|
| In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
Given the age (it hasn't been produced for 20 years), it is less likely to
be a fake part as most of the fake sets copy relatively modern sets. I don't
thin I have ever seen fakes of those older sets this was in but have seen plenty
of fakes of the more modern HP sets.
|
|
| Author: | WoutR | | Posted: | Apr 25, 2023 05:32 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 51 times | | Topic: | Problem | |
|
| In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
Is there a LEGO logo inside the hollow studs?
I don't have one of these parts, but I would expect a logo there.
|
| Author: | coevorden01 | | Posted: | Apr 25, 2023 05:28 | | Subject: | Re: Is this pirate copy of 30614? | | Viewed: | 59 times | | Topic: | Problem | |
|
| In Problem, bolsjek_msn_com writes:
| | I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
looks lego. was in set 4702
|
| Author: | Amilia | | Posted: | Apr 25, 2023 04:49 | | Subject: | Is this pirate copy of 30614? | | Viewed: | 204 times | | Topic: | Problem | |
|
| I can't find anything that confirms that this is genuine Lego.
Can anyone confirm or direct me where to look for positive or negative confirms
Regards
Bjørge
|
|
|
| Author: | yorbrick | | Posted: | Apr 25, 2023 03:54 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 31 times | | Topic: | Problem | |
|
| | | Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
Yeah, if it really is cracks in arms and not seam lines then some photos would
help although if the seller did not spot them when sending out, chances are photos
will not help or they have been switched by the buyer. Luckily arms on older
figures tended to be plain so easy to replace unless it is a rare colour. Whereas
a crack on a torso is more problematic.
If the seller is sure the buyer is trying it on, stoplist is the way to go to
avoid the buyer in future. And as you say replacing the arms is the cheapest
option (although they might then claim the torsos cracked when replacing the
arms), or get the buyer to return them for a refund and replace them yourself.
|
|
| Author: | Ziegelmeister | | Posted: | Apr 25, 2023 02:42 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 49 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
Because I didn't see that part.
|
|
| Author: | lesley2459 | | Posted: | Apr 25, 2023 02:37 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, fignbrick writes:
| | Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
|
| Author: | yorbrick | | Posted: | Apr 25, 2023 01:24 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 50 times | | Topic: | Problem | |
|
| | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
|
| Author: | Ziegelmeister | | Posted: | Apr 25, 2023 00:40 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 53 times | | Topic: | Problem | |
|
| In Problem, Tloftus writes:
| | Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.
|
+1 on this theory.
OP, how do you pack your minifigs and how did you pack this order with so many?
Usually when I have more than 4 I put them all in their own bags, and each one
has a sheet of cardboard between the two so that they lay against each other
at an angle, and then I tape all of them inside sheets of cardboard to prevent
any damage.
"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
Were these modern or classic minifigs?
|
|
| Author: | yorbrick | | Posted: | Apr 25, 2023 00:23 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 39 times | | Topic: | Problem | |
|
| It is possible the buyer is mistaking mold seams for cracks. When do you check
them, at the time of listing or sending?
If they are plain arms then have them shipped back, then replace the arms if
the value of the figures make it worthwhile.
|
|
| Author: | VOTB | | Posted: | Apr 24, 2023 20:23 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 42 times | | Topic: | Problem | |
|
| First off a "Non-Shipping Seller Alert" will be removed by BL. If he
has them, and says they are cracked, you obviously shipped them. As long as
you attempt to solve the problem, it will be removed. Even if they give negative
feedback, your attempt to solve the problem will show BL that it is not accurate.
I doubt that the figs were damaged in the mail. I am human and have missed a
crack myself. I had two orders where a crack was discovered, so I had two sets
of eyes looking at all my minifigs for a while. We did not find any for over
a year, so I went back to checking when I put them in inventory and when I sell
them.
For me, I would offer to send him a shipping label to send the damaged ones back.
Instruct them to take it to the counter at the PO and have the teller scan it.
Once the post office has scanned it he will not be liable for the package if
it is missing. By sending him the label you have accurate tracking info. Once
I had them I would refund the money. This will be zero cost for him and zero
profit if he plans on re-selling them. The label will likely cost you much less
than flat-out refunding him. Most likely they will just say forget it.
Above all else. Keep your side of the communication on the order (contact buyer
link on order page). Never take the conversation into emails or texts. Keep
it professional and kind. Have responses like "It has been a week since
I sent you the label to return the Minifigures. In order to refund you I will
need them back. If I don't hear anything from you by (date), I will assume
you are happy with them and will be keeping them." Provide deadlines and
reminders of deadlines. If they don't cooperate, BL will easily be able
to review your claim by seeing all the communication in one spot. I have even
copied emails sent by customers and put them in the order thread. You might
also want to watch their store to see if your figures pop up for sale. Then
you can add things to the conversation such as "I see you posted (figure)
for sale on your site, is that the same figure you are requesting a refund on?
Remember, if you send that back to me I am more than willing to refund the figure."
Once the date YOU set passes and they have not sent it back yet, contact BL to
fix any alerts and prevent them from providing feedback.
I wish you all the luck. Just remember to be kind but don't give in.
|
|
| Author: | ghyde | | Posted: | Apr 24, 2023 19:20 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 57 times | | Topic: | Problem | |
|
| In Problem, fignbrick writes:
| | Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
Did he send you any pictures of the box you shipped it in? It sounds like it
was damaged somehow, if he is telling the truth he should have provided pictures
of the box.
If you try to claim that he's lying and has deliberately broken the minifigs
that would be a long and costly battle for no real return, and you face the possibility
of having to have a retaliatory feedback from him removed.
Did you take photos of the minifigs in their packaging before you shipped them?
Something is definitely not right. If the buyer is not at fault, it means something
happened during transit.
If he won't or can't supply box photos I would recommend you refund and
stoplist him to prevent further issues.
Cheers ...
ghyde
|
|
| Author: | Tloftus | | Posted: | Apr 24, 2023 18:40 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 61 times | | Topic: | Problem | |
|
| Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.
|
| Author: | sasquatch_eater | | Posted: | Apr 24, 2023 18:30 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 51 times | | Topic: | Problem | |
|
| If he's saying the figures are cracked and you didn't ship them then
something is wrong.
|
|
| Author: | fignbrick | | Posted: | Apr 24, 2023 18:27 | | Subject: | Please guide me...don't know what to do | | Viewed: | 199 times | | Topic: | Problem | |
|
| Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
|
| Author: | wildchicken13 | | Posted: | Apr 18, 2023 20:27 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 44 times | | Topic: | Problem | |
|
| Indeed, I agree. It's like being asked to "read and agree to the terms
and conditions" when you download a piece of software. No one does, because
the terms are often very long and written in legal language few can read. But
by clicking "I have read and agree to the terms and conditions" you are
still bound by them even if you never actually read them.
The main difference here is that big software companies have lawyers who can
enforce their products' terms, while BrickLink sellers generally do not.
So it's BrickLink (which runs the site) and PayPal (which provides the payment
infrastructure) whose terms of service really matter.
And as you point out, store terms are often written in (sometimes bad) English,
which further weakens their validity in jurisdictions where the terms must be
in the language of the customer. At least PayPal has translated theirs into other
languages.
|
|
|
| Author: | 1001bricks | | Posted: | Apr 18, 2023 20:01 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 35 times | | Topic: | Problem | |
|
| In Problem, wildchicken13 writes:
| | In Problem, 1001bricks writes:
| | Problem is:
* buyers don't read Store Terms,
* often Terms are too long to read,
* many people don't read English,
* nothing forces a buyer to read or agree Terms (like a check box to click
"I have understood" .
You should refund gracefully, especially if it's not worth starting a war
for this.
|
On Step 1 of the checkout process, BrickLink does display the seller's terms
and conditions and the buyer must click "Agree and Continue" in order
to proceed to the next step.
|
What means "Agree and Continue" in Swahili?
What does this "bla bla" in Terms mean in Sweden?
Here anyway in EU, and for a private customer, you can't legally be bound
by something not written in your language (of course!)
But all in all, it's not the point.
I've scientific stats for you: 99.99% of buyers don't read ANYTHING,
including the shiping method "Please give us your Relay Point / Phone number
/ We can't deliver to PO pox", including/excluding anything, nothing,
or everything.
I was afraid of double negation.
In short, no, they read zilch, nada.
PS: and I do the same when I buy - I mean, I read but VERY quickly.
|
|
| Author: | wildchicken13 | | Posted: | Apr 18, 2023 19:42 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | Problem is:
* buyers don't read Store Terms,
* often Terms are too long to read,
* many people don't read English,
* nothing forces a buyer to read or agree Terms (like a check box to click
"I have understood".
You should refund gracefully, especially if it's not worth starting a war
for this.
|
On Step 1 of the checkout process, BrickLink does display the seller's terms
and conditions and the buyer must click "Agree and Continue" in order
to proceed to the next step.
However, store terms don't have much real power. PayPal generally protects
buyers' right to a return an item for a full refund.
|
|
|
| Author: | Nubs_Select | | Posted: | Apr 18, 2023 12:00 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 38 times | | Topic: | Problem | |
|
| What some (myself included) do for filler standard bricks is list them in the
not applicable colour so it’s dosnt mess up the price guide and from the looks
of it that’s almost the “standard” thing to do so it dosnt mess up the price
guide at all and then there isn’t an image so the buyer dosnt visually confirm
it’s the right item which might make them wonder what it is then double check
|
|
| Author: | yorbrick | | Posted: | Apr 18, 2023 11:58 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, axaday writes:
| | In Problem, yorbrick writes:
| | I don't really understand why sellers list poor quality 'filler'
bricks here under catalogue entries. Not only is it possible for buyers to purchase
without seeing comments and terms, it also messes up the price guide but most
importantly can lead to buyer disappointment. Bundle as a custom lot that won't
appear in an easy buy or bundle with a description and photo on ebay, or a local
deal on facebook or similar to avoid high postage costs in comparison to the
value of the poor quality parts.
|
Or just give them to your daughters.
|
My daughter wouldn't use filler, she has plenty of clean parts bought here,
mainly in pinks, lavenders and purples that seem to be worth even less than filler!
|
|
| Author: | axaday | | Posted: | Apr 18, 2023 11:31 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | I don't really understand why sellers list poor quality 'filler'
bricks here under catalogue entries. Not only is it possible for buyers to purchase
without seeing comments and terms, it also messes up the price guide but most
importantly can lead to buyer disappointment. Bundle as a custom lot that won't
appear in an easy buy or bundle with a description and photo on ebay, or a local
deal on facebook or similar to avoid high postage costs in comparison to the
value of the poor quality parts.
|
Or just give them to your daughters.
|
|
| Author: | yorbrick | | Posted: | Apr 18, 2023 11:10 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 46 times | | Topic: | Problem | |
|
| | | Don't forget that it is possible for buyers to fill a cart here without ever
being shown the item description via Easy Buy. For this reason, I only ever seller
filler bricks as a custom lot. You can accept that our system simply does not
enforce buyers to follow our personal terms, or enforce your own terms by
leaving (and likely taking) a negative feedback.
|
Good idea.
I don't really understand why sellers list poor quality 'filler'
bricks here under catalogue entries. Not only is it possible for buyers to purchase
without seeing comments and terms, it also messes up the price guide but most
importantly can lead to buyer disappointment. Bundle as a custom lot that won't
appear in an easy buy or bundle with a description and photo on ebay, or a local
deal on facebook or similar to avoid high postage costs in comparison to the
value of the poor quality parts.
|
|
| Author: | jennnifer | | Posted: | Apr 18, 2023 10:59 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 59 times | | Topic: | Problem | |
|
| In Problem, MillionBricks writes:
| | Hi!
I have precisely this kind of problem with a client, who bought a large number
of bricks filler well identified in my description at a ridiculous price. Now
he wants to be reimbursed because he considers the bricks not usable. he insists
on re-shipping me the briks and for a refund. Already opened a case at Paypal.
This is my store policy:
Fillers: Category # 3 = When you see *Medium to heavy play wear may have; scuffs/scratches/chips/nicks,
slight damage, or discoloration.* They must be considered fillers and are list
and price as so.(undetermined type). IN THIS CATEGORY, WE WILL ONLY REFUND MISSING
ITEMS. WE WILL NOT SEND ANY REPLACEMENT.
I wonder if I should refund and move on or go to the end of the Paypal case.
Will probably have a negative feedback anyways
Thanks
|
Sorry that you are faced with this frustrating situation!
I don't have experience on how Paypal would rule regarding item conditions,
but accepting a return with a refund is a fairly standard for online sales especially
if the buyer is paying return postage.
Don't forget that it is possible for buyers to fill a cart here without ever
being shown the item description via Easy Buy. For this reason, I only ever seller
filler bricks as a custom lot. You can accept that our system simply does not
enforce buyers to follow our personal terms, or enforce your own terms by
leaving (and likely taking) a negative feedback.
~Jen
|
|
| Author: | 1001bricks | | Posted: | Apr 18, 2023 10:46 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 55 times | | Topic: | Problem | |
|
|
Problem is:
* buyers don't read Store Terms,
* often Terms are too long to read,
* many people don't read English,
* nothing forces a buyer to read or agree Terms (like a check box to click
"I have understood".
| | I wonder if I should refund and move on or go to the end of the Paypal case.
|
You should refund gracefully, especially if it's not worth starting a war
for this.
|
|
| Author: | MillionBricks | | Posted: | Apr 18, 2023 10:40 | | Subject: | Re: Does a seller have to accept my return | | Viewed: | 65 times | | Topic: | Problem | |
|
| Hi!
I have precisely this kind of problem with a client, who bought a large number
of bricks filler well identified in my description at a ridiculous price. Now
he wants to be reimbursed because he considers the bricks not usable. he insists
on re-shipping me the briks and for a refund. Already opened a case at Paypal.
This is my store policy:
Fillers: Category # 3 = When you see *Medium to heavy play wear may have; scuffs/scratches/chips/nicks,
slight damage, or discoloration.* They must be considered fillers and are list
and price as so.(undetermined type). IN THIS CATEGORY, WE WILL ONLY REFUND MISSING
ITEMS. WE WILL NOT SEND ANY REPLACEMENT.
I wonder if I should refund and move on or go to the end of the Paypal case.
Will probably have a negative feedback anyways
Thanks
|
|
| Author: | rtjepsen | | Posted: | Apr 18, 2023 04:35 | | Subject: | Re: “Parameter error” when trying to add image | | Viewed: | 23 times | | Topic: | Problem | |
|
| I had the same issue. However, once I changed the "Image Color" to Non
applicable, it loaded just fine.
|
|
| Author: | mandynicholls78 | | Posted: | Apr 17, 2023 14:21 | | Subject: | Re: can you help me join these! | | Viewed: | 29 times | | Topic: | Problem | |
|
| Brilliant, Thankyou. I will get one of those on order to try. I like the twin
claw option as that should fit better with my build design where im trying to
get 3 of these lights spaced across 10 stud width.
Mandy
In Problem, wyvern writes:
| | I know you want a clip on the end, but depending on the build you're working
with, you can use this part:
and then maybe you can replace the bar or whatever it's supposed to clip
to with one of these parts:
Yes it actually does fit that last one! I've seen that combo before, but
I don't remember where. Whether it was in an official set or not, Stud.io
treats that connection like any other joint, so I would say it's perfectly
"legal"
|
|
|
| Author: | wyvern | | Posted: | Apr 16, 2023 18:15 | | Subject: | Re: can you help me join these! | | Viewed: | 51 times | | Topic: | Problem | |
|
| I know you want a clip on the end, but depending on the build you're working
with, you can use this part:
and then maybe you can replace the bar or whatever it's supposed to clip
to with one of these parts:
Yes it actually does fit that last one! I've seen that combo before, but
I don't remember where. Whether it was in an official set or not, Stud.io
treats that connection like any other joint, so I would say it's perfectly
"legal"
|
|
|
| Author: | LeeGo73 | | Posted: | Apr 16, 2023 17:12 | | Subject: | Re: can you help me join these! | | Viewed: | 50 times | | Topic: | Problem | |
|
| In Problem, mandynicholls78 writes:
| | I would like to turn the clear plate around so it fits edge to edge, but as the
centres are both able to receive a stud they don't fit. Is there a stud to
stud joint? i cant use a bar as the bar with claw isnt long enough to go through
the grey to then hold the inverted clear. I need some form of claw on the back
hence the stud on the rear as its being mounted to a bar.
Thanks
Mandy
|
maybe these:
or
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
United Kingdom, England
USA, Ohio
Netherlands, Gelderland
Austria, Oberösterreich
Canada, Ontario
Australia, Queensland
Norway, Rogaland
)
)
France, Provence-Alpes-Côte d'Azur
)
)
