Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Leftoverbricks  | | Posted: | May 8, 2022 11:20 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 58 times | | Topic: | Problem | |
|
| In Problem, Greenbutterfly writes:
| | I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
I sympathize with you. Every (starting) seller should have the The Periodic Table
of LEGO Colors (link: https://wlwyb.com/shop/periodic-table-of-lego-colors/)
or a similar tool.
I have quite a bit of trans bricks in my store and guarantee they are correctly
listed. Feel free to have a look 
And good luck with your amazing project!
|
 |
| Author: | jennnifer | | Posted: | May 8, 2022 10:19 | | Subject: | Re: incorrect transparent colours being shipped | | Viewed: | 54 times | | Topic: | Problem | |
|
| In Problem, Greenbutterfly writes:
| | I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
These colors are easily mistaken. Not all sellers are experienced enough to discern
the difference. Contact your sellers before you buy!! Explain that the colors
are extremely important to you and (politely) note that just refunding $.25 when
you've paid $15 to ship is not going to be a good workaround. If they don't
get back to you fairly quick with a confident reply, then move on. And check
feedback before ordering.
Good luck with your project! Math kids are the best. I have one myself.
Jen
|
|
| Author: | Greenbutterfly | | Posted: | May 8, 2022 09:58 | | Subject: | incorrect transparent colours being shipped | | Viewed: | 140 times | | Topic: | Problem | |
|
| I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)
I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.
I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...
I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.
Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?
Thanks and best regards,
-J
|
|
| Author: | SylvainLS | | Posted: | May 8, 2022 08:48 | | Subject: | Re: item total < minimum buy | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, wayneca writes:
| | I am trying to get the parts to build a large model. It is almost $1,000 US total
in parts. I keep getting a store in the list where it shows $5 worth of items
and the minimum buy is $30. How do I stop this from recurring?
|
Go to the store, click "Add Bookmark" and select Dislike. Then make sure to exclude
disliked stores when shopping your Want List (which means you can't use Easy
Buy)
|
When you use Auto-select, the dialog that appears has a checkbox “Select stores
when item price is lower than store Minimum Buy.”
Make sure it’s unchecked before clicking Start 
|
|
| Author: | peregrinator | | Posted: | May 8, 2022 08:42 | | Subject: | Re: item total < minimum buy | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, wayneca writes:
| | I am trying to get the parts to build a large model. It is almost $1,000 US total
in parts. I keep getting a store in the list where it shows $5 worth of items
and the minimum buy is $30. How do I stop this from recurring?
|
Go to the store, click "Add Bookmark" and select Dislike. Then make sure to exclude
disliked stores when shopping your Want List (which means you can't use Easy
Buy)
|
|
| Author: | wayneca | | Posted: | May 8, 2022 08:27 | | Subject: | item total < minimum buy | | Viewed: | 89 times | | Topic: | Problem | |
|
| I am trying to get the parts to build a large model. It is almost $1,000 US total
in parts. I keep getting a store in the list where it shows $5 worth of items
and the minimum buy is $30. How do I stop this from recurring?
|
|
| Author: | Stellar | | Posted: | May 8, 2022 05:27 | | Subject: | Re: BL forcibly removing parts in unusual colors. | | Viewed: | 77 times | | Topic: | Problem | |
|
| In Problem, Rakali writes:
| | Got an email through last night notifying me that some items had been removed
from my inventory with the reason:
"Reason: Item is a clone, replica, photocopy, modified element, or is counterfeit"
The item in question is
in Tan, Lime and Yellow.
I picked up these parts a few years ago now from a seller in Hungary who I assume
must have had some sort of factory connection. I was placing an order anyway
and picked up a few to resell as I thought they were interesting.
These parts are not fake, have the LEGO logo and the part number etc.
Is Bricklink now policing selling items in 'un-officially' released colors,
or is this an order from the corporate overlords similar to the *whispers* Osprey
I notice there is still a Red Darth Vader helmet listed, however it was forcibly
changed to Black on my wanted list this week. What's going on here?
|
The last word of the reason could be it: counterfeit
https://www.bricklink.com/message.asp?ID=1322014
Those are Lego items made in Lego Factories in bulk by someone not authorised
with the purpose of resale.
It's not the same as if some prototype parts/colors get into the wild than
actually doing it in bulk.
|
|
| Author: | Rakali | | Posted: | May 8, 2022 03:09 | | Subject: | BL forcibly removing parts in unusual colors. | | Viewed: | 181 times | | Topic: | Problem | |
|
| Got an email through last night notifying me that some items had been removed
from my inventory with the reason:
"Reason: Item is a clone, replica, photocopy, modified element, or is counterfeit"
The item in question is
in Tan, Lime and Yellow.
I picked up these parts a few years ago now from a seller in Hungary who I assume
must have had some sort of factory connection. I was placing an order anyway
and picked up a few to resell as I thought they were interesting.
These parts are not fake, have the LEGO logo and the part number etc.
Is Bricklink now policing selling items in 'un-officially' released colors,
or is this an order from the corporate overlords similar to the *whispers* Osprey
I notice there is still a Red Darth Vader helmet listed, however it was forcibly
changed to Black on my wanted list this week. What's going on here?
|
|
| Author: | 1001bricks | | Posted: | May 6, 2022 21:38 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below.
|
Address of members aren't available (even having orders) for 2 years approx.
|
PS: I guess it's for privacy reasons.
Just like the previous feature we had that showed the last time an user was connected.
It was useful especially when you had a non selling seller and could check he
connected every day 
Same, this is gone - for also the same reason I'd say?
|
|
| Author: | 1001bricks | | Posted: | May 6, 2022 21:35 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below.
|
Address of members aren't available (even having orders) for 2 years approx.
|
|
| Author: | wildchicken13 | | Posted: | May 6, 2022 20:07 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, macebobo writes:
| | In Problem, wildchicken13 writes:
| | In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
My apologies, I should have been more clear. I did message the buyer to correct
the incomplete address and they asked me if I could see if it was done properly.
I let them know I could not see it because of the error, so they sent it to me.
Any ideas was in reference to the page throwing the error. I've never used
this feature before and for me at least it does not appear to work. I just wondered
if anyone else could get it to work or should I file a bug report?
|
I tried looking up a few buyers that I have open orders with and I received the
same error message that you did for all of them, but as long as you have the
buyer's correct address, then I see no reason to file a bug report.
|
|
| Author: | macebobo | | Posted: | May 6, 2022 19:47 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 36 times | | Topic: | Problem | |
|
| In Problem, wildchicken13 writes:
| | In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
My apologies, I should have been more clear. I did message the buyer to correct
the incomplete address and they asked me if I could see if it was done properly.
I let them know I could not see it because of the error, so they sent it to me.
Any ideas was in reference to the page throwing the error. I've never used
this feature before and for me at least it does not appear to work. I just wondered
if anyone else could get it to work or should I file a bug report?
|
|
| Author: | wildchicken13 | | Posted: | May 6, 2022 18:42 | | Subject: | Re: Can't get current customer address for order | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, macebobo writes:
| | The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
Have the buyer message you the correct address.
|
|
| Author: | macebobo | | Posted: | May 6, 2022 18:30 | | Subject: | Can't get current customer address for order | | Viewed: | 82 times | | Topic: | Problem | |
|
| The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)
They paid through stripe and the same address is there as well.
Any ideas?
|
|
|
| Author: | 1001bricks | | Posted: | May 4, 2022 12:12 | | Subject: | Re: NPB | | Viewed: | 50 times | | Topic: | Problem | |
|
| | | Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
|
Don't play this game; you'd be (badly) surprised.
| | This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
|
Just start reading Help - that would help.
|
|
| Author: | Brickwilbo | | Posted: | May 4, 2022 11:45 | | Subject: | Re: NPB | | Viewed: | 40 times | | Topic: | Problem | |
|
| In Problem, Minifigs_Galore writes:
| | Order # 18609170
Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
Minifigs_Galore
This is the forth time I tried getting a hold of someone to help 5/4/22
|
You need to complete the NPB process then your fees are refunded.
|
|
| Author: | Minifigs_Galore | | Posted: | May 4, 2022 11:35 | | Subject: | NPB | | Viewed: | 126 times | | Topic: | Problem | |
|
| Order # 18609170
Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer
Minifigs_Galore
This is the forth time I tried getting a hold of someone to help 5/4/22
|
|
| Author: | coupleoldbricks | | Posted: | May 4, 2022 01:12 | | Subject: | Dimensions for Inventory are messed up | | Viewed: | 66 times | | Topic: | Problem | |
|
| Hi,
Has anyone experience this issue before? I was checking my inventory today and
found a lot of my inventory's dimensions were switched around or changed.
For an example, 1.8 cm for X and 1.6cm for Y and 0.6cm for Z was my original
input. Now, it's 1.6cm X and 1.8cm for Y and 0.6cm for Z. Also, some of
items were being erased, one dimension were filled in before and now, it's
blank. And the other were completely off from what it used to be.
I had to go through all my lots to fixed it one by one. Hopefully, this won't
happen again, but, if it's a system glitch, Bricklink needs to know.
Thank you.
Coupleoldbricks
|
|
|
| Author: | wildchicken13 | | Posted: | May 3, 2022 11:48 | | Subject: | Re: cost of shipping and the amount of additional | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, Portobricks writes:
| | Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks
|
Has the order been paid already? BrickLink will not let you change the price
after an order has been paid for.
|
|
| Author: | Portobricks | | Posted: | May 3, 2022 08:25 | | Subject: | custo de envio e o valor dos encargos adicion | | Viewed: | 24 times | | Topic: | Problem | |
|
| Boa tarde, tenho uma encomenda para enviar de Portugal para os EUA.
Tento adicionar o custo de envio e o valor dos encargos adicionais, mas
sem sucesso.
O que eu poderia estar fazendo incorretamente?
Obrigado
|
|
| Author: | peregrinator | | Posted: | May 3, 2022 07:59 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 99 times | | Topic: | Problem | |
|
| In Problem, song52xs writes:
| | In Problem, yorbrick writes:
| | And what have you done about it?
|
I just contacted the seller to return the order. Still waiting for seller response.
|
To return the entire order, or to get a replacement/refund for the visor?
Fake parts creep into the inventories of even the best sellers. Sometimes they
don't notice when they're packing orders.
|
| Author: | Portobricks | | Posted: | May 3, 2022 07:40 | | Subject: | cost of shipping and the amount of additional | | Viewed: | 78 times | | Topic: | Problem | |
|
| Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks
|
| Author: | song52xs | | Posted: | May 3, 2022 05:23 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 106 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | And what have you done about it?
|
I just contacted the seller to return the order. Still waiting for seller response.
|
| Author: | yorbrick | | Posted: | May 3, 2022 03:28 | | Subject: | Re: I received a fake Iron Patriot Visor Mask | | Viewed: | 76 times | | Topic: | Problem | |
|
| | And what have you done about it? |
| Author: | song52xs | | Posted: | May 3, 2022 01:01 | | Subject: | I received a fake Iron Patriot Visor Mask | | Viewed: | 235 times | | Topic: | Problem | |
|
| Hi Seems I received a fake Iron Patriot Minifigure Visor Mask.
See the attacked photos.
In photo 1, left is what I got, right is the photo of the real one. You can see
the eyebrows curvature is different. The jaw is too flat missing some gear shape
lines.
In photo 2, the red line around the visor seems not printed but painted by a
marker pen.
In photo 3, the visor can not be fully opened in the headgear.
Thanks.
|
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