BrickLink Discussion Forum

In Problem, mcmcmahan writes:

"If you are unwilling to ship to every Bricklink
user then you need to leave and sell your wares elsewhere"

You mean every seller has to ship to every user? How about Bricklink simply showing
correctly whether the seller ships to you or not? Seems like a more feasible
solution to me.

Author:

Teup

Posted:

Nov 25, 2021 13:00

Subject:

Re: IC and maximum Volume

Viewed:

25 times

Topic:

In Shipping, cosmicray writes:

Shipping Methods currently have the ability specify a maximum volume.

In the USA, that might be used to trap orders that require dimensional shipping
(i.e. greater than 1728 cubic-inches). Some orders contain multiple items, and
the cumulative weight is less important than the fact that dimensional will require
a higher dimensional weight (and corresponding rate).

I suspect, that I can put a maximum volume on a shipping method (to satisfy those
with non-dimensional requirements) and implement a fall-back shipping method
with the same group number.

The problem that arises is, there is no way (that I can see) to specify the conversion
from volume (in cubic inches) divided by 166 to arrive at a dimensional weight
(in pounds), which could then be sorted out by the weight bands. Nor can I use
a volume band to directly apply the volume calculation,

Any thoughts ?

Nita Rae

How many "volume bands" do you need? You could consider making a separate shipping
method for each one and put them in the same group.

When you work with volumes, keep in mind "Bricklink volume" is some 50-70% of
real-life volume. I had to reduce the volume of the method by about half to get
orders that just fit.

Author:

Teup

Posted:

Nov 25, 2021 04:23

Subject:

Re: Parts smelling like cigarette smoke still new

Viewed:

76 times

Topic:

In Selling, CSC writes:

Would you and/or Bricklink consider parts/minifigs that smell like smoke new?

It is not just a bit of a smell, it is horrible on each minifig I ordered.
I also contacted the seller after placing the order that he should not send the
items if they smell like smoke as I saw that in his feedback. The seller never
responded but shipped the parts AFTER I sent my message.

Any ideas on how to handle this?

Thanks

In my experience the smell is gone within like 2 weeks. I once bought a huge
batch of plastic bags from an excessive smoker for packing lego, it smelled horrible
but even that was fine eventually, I am still using those and they just smell
like plastic now.

Author:

Teup

Posted:

Nov 25, 2021 04:07

Subject:

Re: When are you going to reopen my store?

Viewed:

124 times

Topic:

Problem

In Problem, Dino1 writes:

Hello Bricklink!

When are you going to reopen my store?
I have always paid my dues. The last payment was on 08/05 for the July contribution.
Until you issue a tax correct invoice, I am not obligated to pay taxes on it.
I pointed this out on the forum over a year ago. By the way, Bricklink's
accounting seems to be in a desolate state. My total of 4 payments were not taken
into account and are always re-invoiced, although I have pointed out the first
2 payments additionally by e-mail.
In addition, I expect the immediate deletion of the note "Reason: non-payment
of fees" on the store page.
This is a lie and also damaging to my reputation. Such a thing is illegal.

Regards
Werner

https://www.bricklink.com/message.asp?ID=1312127

Why do you repost if you didn't answer that?

Author:

Teup

Posted:

Nov 24, 2021 17:19

Subject:

Re: BUGS in Distance selling / OSS

Viewed:

70 times

Topic:

In Help, jbricks writes:

A bit of a confusing answer.

Removing B2B sales would be an amazingly designerror.

In reply to this point which I also made:
Actually I think I was wrong and the problem is of a slightly different nature:
You can't "remove" B2B sales as such, B2B transactions are a fact of life.
Fact 1: When a business buys from another business, they have a legal right to
an invoice.
Fact 2: And the correct way of invoicing businesses in other EU countries, is
by charging 0% VAT.
Conclusion: It is not a separate optional service, it's simply the correct
way of doing it*

In other words:

Bricklink's choice is not whether or not to allow B2B selling, but whether
their VAT stats (and features around it) are going to reflect reality or not.

If they are going to go with this design error, it simply means that sellers
need to add a credit and do their correct administration outside of Bricklink
(which is a smart thing to do anyway, I would never trust Bricklink - again proven
right). Any VAT amounts that Bricklink indicates over a period of selling is
just going to be inaccurate, as it includes VAT in B2B sales that wasn't
there.

* This is what a specialised employee of the tax agency told me, but they do
make mistakes, so I'm about 80% sure this is correct

Author:

Teup

Posted:

Nov 24, 2021 16:12

Subject:

Re: BUGS in Distance selling / OSS

Viewed:

50 times

Topic:

In Help, kaat writes:

In Help, Teup writes:

In Help, Admin_Russell writes:

In Help, kaat writes:

In Help, TDH_Bricks writes:

Confirm this BUG from my side. It was happened to me as well but I was not sure
if it was my fault or BL did it.
Happily there was only one EU order at that time and we switch OFF the OSS promptly.

As regards the VAT calculation - we do it same way like you described. This is
the best way for both sides. Difference between VATs we credit (lower recipient
VAT) or charge (higher) as Additional Charges 2. Sellers cannot be responsible
for higher recipient VAT rates.

I've reported these bugs to BL yesterday and was just informed the issue
where a status change would switch the VAT off was fixed. Haven't tested
it though. But great this was resolved fast!

VAT checkbox is still disabled, that isn't fixed yet.

This is expected behavior - it is disabled by design. When Distance Selling is
enabled in the VAT settings, this box will be automatically checked and disabled.

Huh? Why? How to do B2B transactions with Distance Selling enabled?

Normally, if a EU based company buys from a company in another EU member state,
the VAT id is verified and a 0% VAT transaction is done. VAT accounting is then
delegated to the buying company and handled in the quarterly VAT report. Many
(if not all) of the larger EU sellers are companies. There is also a lot of design
agencies that build models that are also companies. We need this to do business
with each other.

I've done 0% VAT B2B transactions on BL for many years and would like to
continue doing so. It's a normal business procedure in the EU.

It also just works as-is. When you manually remove the disable property, it does
what it needs to do. Like it did for many years. Please reconsider.

Russell's response really confused me. Now I have so many questions.

-So Bricklink decided to... remove the feature of B2B selling? Which is significant
activity here on Bricklink?
-...because of some unrelated tax issue?
-...although only for members who have that feature enabled?
-...without warning them?
-...and not a mention about all of this in advance; We're just removing b2b
selling and expect it will all be fine and nobody cares? Did it occur to Bricklink
that maybe people want to make an informed decision...?
-Or are people expected to do b2b only with offsite payment or add credits
or something like that to substitute the old feature? Is that the idea?

This really needs some explanation, they can't just casually drop this information
like that.

There might also be an alternative:
If you could improve the BL invoices / order overview page, in a way they are
compliant and actual invoices, then when domestic VAT is charged we might be
able to claim it back at the tax office that way. However, right now the BL invoices
for orders do not meet the legal requirements. Would be great to improve that
too

Well I always make proper invoices, and you can always ask sellers for one. But
AFAIK even with an invoice you cannot claim foreign VAT back domestically, hence
the 0% construction.

Author:

Teup

Posted:

Nov 24, 2021 15:45

Subject:

Re: BUGS in Distance selling / OSS

Viewed:

50 times

Topic:

In Help, Admin_Russell writes:

In Help, kaat writes:

In Help, TDH_Bricks writes:

This is expected behavior - it is disabled by design. When Distance Selling is
enabled in the VAT settings, this box will be automatically checked and disabled.

Huh? Why? How to do B2B transactions with Distance Selling enabled?

Author:

Teup

Posted:

Nov 24, 2021 15:28

Subject:

Re: EU Distance selling feature is now live!

Viewed:

155 times

Topic:

Administrative

In Administrative, Admin_Russell writes:

Dear BrickLink Members,

We have released our Distance Selling feature for sellers who plan to or have
reached the EUR annual 10 000 distance sale of goods threshold. To see where
your current BrickLink sales totals are, you can download the order information
here:

https://www.bricklink.com/orderExcel.asp?orderType=received

Don't forget to exclude VAT in that calculation, and also no-VAT (B2B) transactions

or foreign VAT registration information and provide valid documentation. Once
enabled, the prices of your items will remain the same on your storefront, however
the VAT rate charged and collected will be changed to match the country’s rate
in which the buyer is located.

Uhm, that's kind of a dirty workaround solution. The whole reason for the
new legislation is making competition more fair. As far as I can see, keeping
the prices the same for all EU customers kind of negates the idea. Not saying
it's necessarily wrong, but did you check properly that this type
of approach is at least legal for a marketplace?
And be ready for sellers who are not going to be happy about this, and they have
a point. Profit will depend on who you are selling to, which is weird. Hopefully
there will be a more accurate solution in the future.

Author:

Teup

Posted:

Nov 24, 2021 11:58

Subject:

Re: No longer can ship toys to france or germany

Viewed:

85 times

Topic:

General

Yeah, it might be down to labelling for LEGO pieces eapecially for Germany although
a boxed set with warnings is still a toy, so doesn't really make sense. If
this is the individual countries taking action and not the EU, presumably they
also apply for EU to EU transactions.

Can’t be. As Teup said, goods (and persons) are free to move in EU, no customs,
no borders.

Yeah, and at the same time, rules that don't apply at the border make no
sense either. The whole problem with Brexit was the issue with the Ireland/N-Ireland
border potentially becoming some kind of import "leak", which made sense. Would
be weird if the EU was actually suffering that type of problems all the time
because of having free movement in the EU but quirky national import rules at
the same time..

Author:

Teup

Posted:

Nov 24, 2021 10:50

Subject:

Re: No longer can ship toys to france or germany

Viewed:

108 times

Topic:

General

In General, SimplyBricks writes:

In General, Mmartin1980 writes:

I dont know if this has come up yet but ive just been to my local post office
and the wonderful ladies there gave me a copy of the new prohibitions list for
France and Germany

they have now added:
Toys, games and sports requisites, parts and accessories thereof

they mentioned it to me as they know me from my daily drop off and that i sell
lego, and now i cant ship it to France or Germany

I think your ladies have their knickers in a twist!

It specifically says 'games and sports requisites' which has nothing
to do with Lego! Lego is a toy!

It literally says "toys" though? And even "parts and accessories" .. pretty accurate
description of LEGO.

I don't understand though A. Why there would be rules for some specific EU
countries at all? You can technically then send it to another EU country and
send it to those countries from there without a single check, it would be a completely
inconsistent rule. and B. Why precisely for Germany as well as France, exactly
the same rule, at the same time

Author:

Teup

Posted:

Nov 24, 2021 03:05

Subject:

Re: Unieregeling

Viewed:

55 times

Topic:

LANG Nederlands

In LANG Nederlands, kaat writes:

In LANG Nederlands, Teup writes:

Iemand al ervaring met BTW aangifte doen met de unieregeling? Ik wil me er volgend
kwartaal voor aanmelden en ik vroeg me af wat ik kon verwachten aangezien ik
mijn software moet gaan aanpassen. Je moet dan een lijst met EU landen aanvinken
en invullen hoeveel omzet en hoeveel BTW je bij dat land hebt, zoiets? Verder
nog iets dat ik moet weten?

Ja dat is het wel zo'n beetje. Stelt niet zoveel voor: Inloggen via belastingdienst
zakelijk, linkje unieregeling (of zoiets dergelijks). Je vult per EU land je
omzet en de BTW in. Het totaal moet je dan overmaken (naar een ander rekeningnummer
dan de NL BTW) en dan is het geregeld. Als je zo'n lijstje omzet+btw genereert
kost het weinig moeite.

Als je de "distance selling" optie activeert op BL (hoop dat ze de bugs snel
oplossen) dan is het letterlijk 1-op-1 de bedragen overnemen die aangegeven staan
op de order.

Top, dank je! Dan ga ik even een exportfunctie voor zo'n lijstje maken

Author:

Teup

Posted:

Nov 23, 2021 16:31

Subject:

Unieregeling

Viewed:

117 times

Topic:

LANG Nederlands

Author:

Teup

Posted:

Nov 23, 2021 10:38

Subject:

Re: Taxes and Documentation

Viewed:

67 times

Topic:

In Selling, oasis writes:

I'm sure discussion of this topic has already been raging, but..

They can't keep purging stuff after six months, like they've always done
in the past, because there are now VAT issues and tax issues, that we sellers
must address. Personally, the fact that they are STILL collecting sales tax,
instead of seller tax numbers, is an absolute insult. BL / Lego has increased
my costs by 8% this past year, and I have to go get it back myself.

If you click the "download" link, you can download general details about all
orders - those are never purged.
However, Bricklink is not a bookkeeping program, so whether it's Bricklink,
a website, garage sales or something else, in the end a seller is always responsible
for their own administration. (Personally, I don't trust Bricklink to do
anything for me)

Author:

Teup

Posted:

Nov 22, 2021 11:36

Subject:

Re: Adding items needs a little improvement

Viewed:

33 times

Topic:

In Selling, jennnifer writes:

In Selling, Teup writes:

- Why can I enter only the design ID and not the element ID from the "add item"
screen? They are in the database, so Bricklink might as well use them, right?

I take it you mean adding items to your inventory? and not the catalog?

https://www.bricklink.com/inventory_add.asp?act=a&a=P

If so, it would be a bit difficult to use our PCC's on that page as
there needs to be some kind of interface to allow you to choose between items
that have the same number. When working on inventories, a drop-down menu pops
up when you type in one of those codes on the Add Inventory screen. So, perhaps
the programmers could reuse that bit of code?

It's a good idea!

Jen

Ah, yep, I meant to your inventory. There could be either a separate box for
entering the element ID, or, even better I guess, just one box where you can
enter either the design ID or element ID, and in case of the latter it would
fill out the color selection too.
Takes more than 30 minutes to code that so probably not realistic on Bricklink..
but anyway it's a suggestion.

(Right now you can add things quite easily with the element ID just by looking
up the part, but well, since the "add item" screen exists, it might as well be
fully functional otherwise there's no point in using that route

)

Author:

Teup

Posted:

Nov 22, 2021 11:09

Subject:

Re: Payment methods

Viewed:

38 times

Topic:

In Help, Cln6wmm writes:

How do you pay a seller if you do not have a Paypal account? I don't have
one and my proposed purchase is in the UK as I am.

You can also pay by using Stripe's credit (and some debit) card method, if
the seller has it enabled.
As a seller I've abandoned PayPal completely and switched to IBAN and Stripe's
card method, mainly because of the transaction costs and poor service to justify
them.

Author:

Teup

Posted:

Nov 22, 2021 09:54

Subject:

Re: Distance selling / OSS

Viewed:

49 times

Topic:

In Help, SylvainLS writes:

In Help, Teup writes:

[…]
I don't get it. I think the descriptions are off..

"Distance selling are sales made from one EU country to a different EU country."

Ok,

"Distance selling is disabled"

Huh? I am literally selling to other EU countries today. Did they mean "OSS is
disabled?"

It means “Distance selling using the buyer’s VAT rate is disabled,” as you are
not obligated to use an OSS but can be registered in the other countries (as
the two options below corretly show).
They are just calling the whole feature “Distance Selling.”

Ok, makes sense, except that first line ruins it, where they directly mis-define
their terminology

"Distance selling are sales made from one EU country to
a different EU country." Guess they should add "... using the VAT rate of the
country of the buyer"

"You must complete the VAT registration verification in order to begin distance
selling in an EU country."

Uhm, I am VAT registered and verified, but this setting is about OSS. I think
they meant "you must complete the OSS registration verification?"

This sentence is above the choice, so it works for both options, and the second
option is a real VAT registration (or even several).
Also, registering to the OSS can be seen as being VAT-registered for all the
EU countries¹.
So it’s a VAT-registration in both cases

(¹ But your own, in which, IIUC, you may still not have to be VAT-registered
in your own country to be registered on the OSS.)

Actually it says:

"Distance selling is disabled
You must complete the VAT registration verification in order to begin distance
selling in an EU country."

I guess it means...

"Distance selling using local VAT rates is disabled
Youy must complete both the VAT registration verification and OSS registration
verification to begin distance selling using local VAT rates"

Bit of an amendment, hope it's really what they meant.. and hope they remember
to EXCLUDE VAT when establishing the €10.000 limit

(which, by the way, should
actually be this year's sales, not last year's)

Author:

Teup

Posted:

Nov 22, 2021 08:48

Subject:

Re: Distance selling / OSS

Viewed:

57 times

Topic:

In Help, Stellar writes:

In Help, TDH_Bricks writes:

Hello,
just recognized there is implemented Distance selling / OSS registration on the
Store Management Page already.
As I did not see any official announcement about this up to now, can you please
confirm this can be used now (switch it ON and insert OSS registration data and
file)?
And how is the recalculation to EU recipient country VAT rate done?

PS: Because of the ordering "Technical Error" discussed last few days on the
Forum we tried to switch it ON and fill in requested data. Today one EU order
was received and it seems there is no recalculation of VAT from our VAT rate
to recipient VAT rate but only calculation of recipient VAT amount from order
total. This would mean the VAT difference is on our store account what is not
good and we will switch this off.

Thank you.

Interesting.

Maybe it is not enabled until someone at BL verifies it, so you probably have
to wait for it to work.

But seems it is worded as foreign countries shops, it doesn't mention VAT-Rate
per country selling within the EU.

I don't get it. I think the descriptions are off..

"Distance selling are sales made from one EU country to a different EU country."

Ok,

"Distance selling is disabled"

Huh? I am literally selling to other EU countries today. Did they mean "OSS is
disabled?"

"You must complete the VAT registration verification in order to begin distance
selling in an EU country."

Uhm, I am VAT registered and verified, but this setting is about OSS. I think
they meant "you must complete the OSS registration verification?"

Author:

Teup

Posted:

Nov 21, 2021 10:41

Subject:

Adding items needs a little improvement

Viewed:

91 times

Topic:

- Why can I enter only the design ID and not the element ID from the "add item"
screen? They are in the database, so Bricklink might as well use them, right?

- I can't enter a negative sale in the "add item" screen. It just doesn't
accept a "-" character in that screen. Has been reported 5 weeks ago and devs
were going to have a look at it, still not fixed. (=The usual pattern whenever
I report anything, so I'm not surprised, but still - come on guys!)

Author:

Teup

Posted:

Nov 19, 2021 11:46

Subject:

Re: Admin; please help, potentially serious bug

Viewed:

84 times

Topic:

Problem

In Problem, Heartbricker writes:

We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew

I can't explain that message but ask anyway what precisely your buyer has
in their cart, and see if you can reproduce an error with that cart. Maybe there's
like a square kilometer sticker sheet because someone made a mistake entering
dimensions or who knows what

There are 54 lots, maybe one of them is acting
up. It would explain why other orders to Ohio are fine while this one isn't.

Author:

Teup

Posted:

Nov 17, 2021 16:05

Subject:

Re: Nieuwe posttarieven (zakelijk)

Viewed:

35 times

Topic:

LANG Nederlands

In LANG Nederlands, donja_nl writes:

Alle logica ontbreekt.

Tot 30 gram bijvoorbeeld:

België 1.55
Duitsland 1.40
USA 1.40
Denemarken 2.05
Rest van de wereld 1.60

En dan ook niet met enige logica verder in de staffels. Je zou verwachten dat
er iedere keer een vast bedrag bij komt of dat het verdubbelt of zo. Maar niets
van dat alles.
Kan een van jullie er chocola van maken ??

Ik vind het wel logisch, op z'n eigen manier:
https://www.bricklink.com/message.asp?ID=1310272

Vanuit consumentenoogpunt (rechtvaardigheid) slaat het inderdaad nergens op.
Maar als "bedrijven onder elkaar" - dat zijn we immers met PostNL - kan ik die
tarieven wel begrijpen. Wordt nog een toer om m'n winststatistieken goed
te laten berekenen in mijn software met al die maffe tarieven; erg praktisch
is het allemaal niet.

Author:

Teup

Posted:

Nov 17, 2021 16:01

Subject:

Re: Shipping terms for EU stores

Viewed:

38 times

Topic:

In Shipping, yorbrick writes:

In Shipping, Teup writes:

In Shipping, yorbrick writes:

Hmm, well, if BL removes an NSS when a seller only has proof of posting the order
(and not delivery) that basically means that BL has decided that the buyer is
lying.

No, they are believing the seller sent the order. That is not the same as believing
the buyer is lying.

Why is it irrelevant? The NSS is is about whether the buyer shipped the order.
Read the help page. https://www.bricklink.com/help.asp?helpID=110 It is all about
whether the seller shipped, not whether the buyer received. If BL believe tge
seller shipped, then there is no NSS case. The NSS is different to the refund
process and local laws.

Well, yes, if you take the narrow meaning of shipping - posting it. But then
I don't really see the value of the NSS concept. It wouldn't really separate
the good sellers from the bad sellers that way. I don't have proof of shipping
on half of my orders anyway.

From a more practical point of view, BL cannot check whether refunds were sent
unless all payments are done onsite, thus removing payments such as bank transfer.
It is easy to fake text in an online bank statement, so they cannot be believed.

True, and obviously buyers can lie, too. And sellers can fake that they shipped
by shipping something else. So basically the whole NSS concept is pretty weird.
I think the only way out of all this, is by statistics. If a seller gets a lot
of ONR (order not received) points from several independent buyers, then that's
a red flag, and if a buyer is involved in a lot of them, then that is a red flag
too. Maybe that's the only way to figure out who's breaking rules without
depending on believing anyone. BrickOwl has these stats (not sure what they do
with it though)

But maybe we're thinking a bit too deeply about a system that was set up
by one guy in the early years of the internet and has inexplicably been frozen
in time even though it is now a big company in the modern e-commerce age

In
the end Bricklink just has to step forward and tell us all what exactly the rules
are, and what the penalties are. We've spent years trying to figure them
out, and Bricklink's cockpit is empty as always.. IMO it's better to
have clear rules for all of us anyway, rather than a patchwork of local legislations.

Yes, it would be good to have one fixed set of rules and avoid any local legislation
so long as BL rules do not force a seller to break local regulations. So for
example they could insist all payments are via insite PayPal or Stripe, and ban
sellers from charging for using PayPal. I doubt it would go down well though,
for sellers or buyers.

I don't understand why they could want to reduce the payment methods to PayPal
and Stripe and what it has to do with clear rules. BrickOwl has fixed rules and
also has many more payment methods than Bricklink has. Don't think people
complain there. Sellers tend to get upset if other sellers are trying to get
ahead of them, but if the same rules apply to everyone I think that would calm
everyone down. And most of the time sellers are hobbyists and simply are not
aware of laws, so they'll be happy to get some help. I think with clear rules
there will be much more willingness to comply, so there won't be as many
disputes. Usually the disputes I read about in the forum come down to different
opinions about what's right - and that's something you can take away
with rules.

Author:

Teup

Posted:

Nov 17, 2021 12:10

Subject:

Re: Shipping terms for EU stores

Viewed:

22 times

Topic:

In Shipping, yorbrick writes:

Hmm, well, if BL removes an NSS when a seller only has proof of posting the order
(and not delivery) that basically means that BL has decided that the buyer is
lying.

No, they are believing the seller sent the order. That is not the same as believing
the buyer is lying.

But believing the seller sent the order is irrelevant. The buyer must receive
the order. It says in Bricklink's own terms - indirectly, by referring to
consumer rights - that buyers should get their order or their money back. Sellers
have all clicked "I agree" to these terms, here on Bricklink. Strange if Bricklink
would remove a penalty on a seller that is breaking their own terms.

But maybe we're thinking a bit too deeply about a system that was set up
by one guy in the early years of the internet and has inexplicably been frozen
in time even though it is now a big company in the modern e-commerce age

Author:

Teup

Posted:

Nov 17, 2021 11:48

Subject:

Re: Shipping terms for EU stores

Viewed:

22 times

Topic:

In Shipping, SylvainLS writes:

And even if you consider volunteers as a resource, BL can hardly put volunteers
in charge of policing stores.

Well? Volunteers made the entire catalog, which is an extremely complicated task.
If Bricklink showed some leadership and set some clear rules (something better
than "ok guys, look up what the law says and just go and do that, enjoy"

),
and set up an infrastructure to report incorrect terms, I bet we could have them
all corrected in a month.
Even better, of course, if there wouldn't be terms at all

Just multiple
choice options within what Bricklink allows. Illegal clauses are often not even
malicious intent, so it would help sellers too.

Author:

Teup

Posted:

Nov 17, 2021 09:02

Subject:

Re: Shipping terms for EU stores

Viewed:

22 times

Topic:

In Shipping, yorbrick writes:

In Shipping, Teup writes:

In Shipping, yorbrick writes:

In Shipping, Teup writes:

In Shipping, yorbrick writes:

In Shipping, peregrinator writes:

In Shipping, Teup writes:

You can start a Non-shipping seller alert. If the seller still doesn't (re)send
the items, it will complete and if it happens 3 times, the seller will have their
selling privileges revoked.

Isn't proof of shipping sufficient to address a Non-Shipping Seller alert
though? I don't think you have to show proof of delivery.

Yes, for bricklink it is enough. But the (EU) business still needs to refund
the customer.

Well.. I assume it's NOT enough? Bricklink's terms say you need to abide
by consumer legislation, so surely they wouldn't go against their own terms
by removing an NSS? While PayPal would let the buyer win the claim in that same
situation...

That is irrelevant. NSS are nothing to do with consumer legislation. NSS are
an internal measure used on Bricklink to decide whether Bricklink management
allows a seller to continue selling after a customer complaint.

But not respecting consumer rights is a breach of contract with Bricklink, because
it says so explicitly in the seller terms that sellers have to observe consumer
rights. If a buyer has not received the items and the seller has no proof of
delivery, then the seller should be in trouble. You should get the same situation
as with PayPal.

But what does any of that have to do with BL removing an NSS after a seller proves
a parcel was sent? If BL is given court documents that indicate a seller is not
complying with their local legislation, no doubt they would do something about
the seller (no matter how many NSS they have).

Hmm, well, if BL removes an NSS when a seller only has proof of posting the order
(and not delivery) that basically means that BL has decided that the buyer is
lying. AFAIK, shipping ends when the parcel is delivered. Was the order shipped
(including delivery) or not? According to the buyer, no. The only person who
has proof of (no) delivery when there is no tracking, is the buyer. Maybe the
buyer is lying. But removing the NSS every time there is proof the order was
posted seems to defeat the whole system. What use is proof of postage when something
does not arrive? The buyer paid and got nothing. Per BL's terms (let's
say it's an EU transaction), the buyer should get their money back. But the
seller is breaking those terms. Although the buyer could be lying, it seems a
strange situation to be siding with the seller the moment that seller is breaking
the terms.

Author:

Teup

Posted:

Nov 17, 2021 08:00

Subject:

Re: Shipping terms for EU stores

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