Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Bb_Rebuild  | | Posted: | Nov 17, 2023 17:26 | | Subject: | Holiday Sale! Up to 20% | | Viewed: | 32 times | | Topic: | Sales | |
| Alright, we are in the holiday mood! Now through Cyber Monday 11/27, get up to 20% off in our store. GWP on orders over $15. (We've got this little snowman build to send out!) Free shipping on orders over $35.
Store:
https://store.bricklink.com/Bb_Rebuild&utm_content=globalnav#/shop
|
 |
| Author: | Bb_Rebuild | | Posted: | Nov 14, 2023 15:36 | | Subject: | Re: Customer pending payment request to cancel. | | Viewed: | 35 times | | Topic: | Selling | |
| In Selling, calebfishn writes:
| | In Selling, Bb_Rebuild writes:
| | Customer placed a nice order that paypal put into pending. Customer finally has
responded that their bank and PayPal are having an issue and is requesting to
just cancel the order.
Do I cancel by just issuing a refund, even tho no actual payment received?
There shouldn't be any paypal fees on my end since payment wasn't processed?
How does the order get added back to inventory on BL side, quantity adjustments?
A few of the items were bought out, do those have to bd manually added back in?
Thanks!
|
The buyer is requesting you cancel the order.
You can cancel the order using the "problem order" menu.
You should not refund a payment that you have not actually received yet.
When you complete the order cancellation, you will be prompted to upload the
order items back into your inventory.
In my view, an order cancelled by mutual consent should not have any feedback
from either side, since, in a way, no transaction occurred.
|
Thanks! I seem to be stuck in a loop. I have gotten it to show CANCEL ORDER on
the Order Details page. When I click on that it goes to the explanation page
of canceling order. It doesn't give any confirm cancelation.
|
|
| Author: | Bb_Rebuild | | Posted: | Nov 14, 2023 14:15 | | Subject: | Re: Customer pending payment request to cancel. | | Viewed: | 35 times | | Topic: | Selling | |
| In Selling, cosmicray writes:
| | In Selling, Bb_Rebuild writes:
| | Customer placed a nice order that paypal put into pending. Customer finally has
responded that their bank and PayPal are having an issue and is requesting to
just cancel the order.
Do I cancel by just issuing a refund, even tho no actual payment received?
There shouldn't be any paypal fees on my end since payment wasn't processed?
How does the order get added back to inventory on BL side, quantity adjustments?
A few of the items were bought out, do those have to bd manually added back in?
Thanks!
|
What is the Order status and the Payment status showing on BL ?
Was this order run with Instant Checkout ?
Is the buyer from a country other than USA ?
Nita Rae
|
* PAID (!) = Paid/Pending
* Yes, instant checkout, only payment option for our store
* They are in the US
|
|
| Author: | Bb_Rebuild | | Posted: | Nov 14, 2023 06:00 | | Subject: | Customer pending payment request to cancel. | | Viewed: | 124 times | | Topic: | Selling | |
| Customer placed a nice order that paypal put into pending. Customer finally has
responded that their bank and PayPal are having an issue and is requesting to
just cancel the order.
Do I cancel by just issuing a refund, even tho no actual payment received?
There shouldn't be any paypal fees on my end since payment wasn't processed?
How does the order get added back to inventory on BL side, quantity adjustments?
A few of the items were bought out, do those have to bd manually added back in?
Thanks!
|
| Author: | Bb_Rebuild | | Posted: | Sep 5, 2023 12:29 | | Subject: | September Birthday Week Celebration | | Viewed: | 39 times | | Topic: | Sales | |
| | Well August was a great month for us! So, to kickoff September and celebrate my (BigB) birthday week, now through 09/09, up to 20% off! |
| Author: | Bb_Rebuild | | Posted: | Jul 21, 2023 17:27 | | Subject: | Summer Sale | | Viewed: | 37 times | | Topic: | Sales | |
| We are back from vacation! We've gotten some new parts uploaded! We've cleared 129K in pieces with just over 6900 lots available.
Up to 17% off with some of our bulk buy lots!
|
| Author: | Bb_Rebuild | | Posted: | Jul 12, 2023 23:13 | | Subject: | Re: 48729 Identification | | Viewed: | 34 times | | Topic: | Help | |
| In Help, cycbuild writes:
| | In Help, Bb_Rebuild writes:
| | The variations between A & B
Is the difference between the ends?
A: rounded edges
B: cut edges and hole on side
Or the Claw End and the Slope? Does the cut edge only have the hole, rounded
edge has no hole?
Or is there something else that I'm missing in the comparison?
|
Source: http://v4ei.com/brickref/48729v41005.php
|
ok, BL puts V3 as 48729b. I will make a note of it.
Thanks
|
| Author: | Bb_Rebuild | | Posted: | Jul 12, 2023 21:46 | | Subject: | 48729 Identification | | Viewed: | 71 times | | Topic: | Help | |
| The variations between A & B
Is the difference between the ends?
A: rounded edges
B: cut edges and hole on side
Or the Claw End and the Slope? Does the cut edge only have the hole, rounded
edge has no hole?
Or is there something else that I'm missing in the comparison?
|
|
| Author: | Bb_Rebuild | | Posted: | Jun 23, 2023 23:22 | | Subject: | Weekend SALE | | Viewed: | 45 times | | Topic: | Sales | |
| We are continuing to hit little goals!
Over 150 orders
120k+ parts in 6,600 lots
100% feedback
We're running a weekend sale!!!!
UP TO 25% OFF
|
| Author: | Bb_Rebuild | | Posted: | Jun 2, 2023 11:00 | | Subject: | FLASH SALE 06/02/2023 | | Viewed: | 45 times | | Topic: | Sales | |
| We continue to add more parts, buts we've just hit over 6,000 lots!
Tune in tonight, 06/02/2023, for a FLASH SALE for 6,000 seconds!!!
6p-7:40p Eastern Standard Time
|
| Author: | Bb_Rebuild | | Posted: | May 29, 2023 15:34 | | Subject: | Memorial Day SALE | | Viewed: | 35 times | | Topic: | Sales | |
| Happy Memorial Day!!!
Slide on in for our last day of Memorial Day Weekend SALE!!
Up to 20% off
Reduced free shipping to orders over $30
And we have added international flatrate shipping.
We hope that you're having a great day!
|
|
|
| Author: | Bb_Rebuild | | Posted: | May 25, 2023 07:38 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 57 times | | Topic: | Feedback | |
| In Feedback, wildchicken13 writes:
| | In Feedback, Bb_Rebuild writes:
| | I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
You can submit a feedback removal request:
https://www.bricklink.com/feedbackDel.asp
However, the BrickLink administrators only remove feedback for very specific
reasons. They won't remove negative feedback simply because it's inaccurate.
It may be worth a try, though.
|
Thanks! All proof provided to buyer and PayPal submitted. Buyer has now messaged
that they removed the NSS and that they were just having an "off day"
and was being mean! I hope that admin is able to look at the messages associated
with the order, because it's all documented there.
|
|
|
| Author: | Bb_Rebuild | | Posted: | May 24, 2023 23:17 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 53 times | | Topic: | Feedback | |
| In Feedback, rainbowmist writes:
| | If there is a paypal case then give them the tracking information. Not really
sure what else you can do.
Hope it works out for you
|
Thanks! I have submitted screenshots of everything, hopefully that makes it easier
to settle with paypal.
I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
|
| Author: | Bb_Rebuild | | Posted: | May 24, 2023 21:02 | | Subject: | Re: Ban/Block Members | | Viewed: | 52 times | | Topic: | Help | |
| In Help, psusaxman2000 writes:
| | In Help, OmnipresentECA writes:
| | Does any one know how to Ban or Block members from being able to purchase from
your store?
I recently had a bad experience with a seller who was extremely rude, and difficult
to deal with regarding an issue I had no control over (USPS Delayed his package,
which he still received). And I would like to ban him, specially since he left
a completely false negative review on my store.
Thanks!
EZ
|
https://www.bricklink.com/retract.asp
"Block a Buyer"
|
Thanks! Was hunting that as well!
|
|
| Author: | Bb_Rebuild | | Posted: | May 24, 2023 20:49 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 53 times | | Topic: | Feedback | |
| In Feedback, OmnipresentECA writes:
| | Yes I have dealt with this, unfortunately there is no way to force them to change
their review.
But you can fight it through Pay Pal. When they request cancelation PayPal should
create a "Case" in which you will both give Pay Pal information and Pay
Pal will govern what happens.
In my case, similar to yours, I had a customer get very angry that their package
had not arrived, it was delayed, probably temporally lost in transit, but eventually
showed up at their door.
Best thing to do is post the current Tracking in the Case Review when Pay Pal
creates the case, and wait it out. I think Pay Pal usually takes like 30 days
to finally review your case, so that should be plenty of time for your package
to finally arrive. When it does, post that in the case and you should win.
Secondly, in your terms, add wording such that once a package is shipped, you
do not accept refunds except on case by case exceptions. And that you will not
refund shipping cost. If you have those terms already, or in the future you can
reference those terms in your case on pay pal, stating that the Buyer agreed
to these terms.
I had a 100% Customer satisfaction, until I ran into an issue like this. Now
I have 1 Negative complaint from a very rude and demanding customer that attempted
to scam me, similar to what appears is going on here.
Hope this helps.
Regards
EZ
|
Thanks! Yeah, this is strange for sure.
They did just submit case through PayPal. Tracking info uploaded along with screenshots
of the details of the shipment.
|
|
| Author: | Bb_Rebuild | | Posted: | May 24, 2023 20:24 | | Subject: | NSS and Neg Feedback Review | | Viewed: | 165 times | | Topic: | Feedback | |
| This is the first, and I've tried searching with no luck.
So, we go our first NSS and Negative Feedback. Buyer states that we haven't
shipped. However, not the case. They state "it has been five weeks and not
received, US to Australia."
The order was placed on 05/09/2023, order was shipped on 05/10/2023. It was advised
in drive thru notification that it would be upto 3 weeks for delivery. Buyer
states it's 5 weeks, but it is not even 2 weeks.
They have now submitted cancelation through PayPal. Anyone delt with this, it
is showing in transit, just arriving yesterday in Australia.
They submitted the NSS and Negative before even reaching out to me about the
parcel. They are negative in their responses to me about it now. They have been
given tracking to see for themselves where the package is at.
So, they are scamming to get parts and pay nothing for it.
Any advice to battle this?
|
|
| Author: | Bb_Rebuild | | Posted: | May 9, 2023 08:54 | | Subject: | International Order going out from US | | Viewed: | 51 times | | Topic: | Taxes | |
| Does seller need to add tax?
Invoice option is not showing BL collecting tax.
|
|
| Author: | Bb_Rebuild | | Posted: | Feb 2, 2023 23:58 | | Subject: | Re: BbR Bricks Grand Opening Sale | | Viewed: | 17 times | | Topic: | Announce | |
| In Announce, Nubs_Select writes:
| | In Announce, Bb_Rebuild writes:
| | Thanks for checking out our store!
Just want to let you know that now through Sunday, 02/05/2023 at midnight, we are having a Grand Opening Sale.
It has been a great first month of figuring out the setup of our store. We have been adding parts like crazy... and well, we need to get some more added, so some need to go! LoL!
We have also updated our shipping methods. We are offering flat rate shipping of $5.50 and if your order is over $40, shipping is on us.
Please be sure to check us out this weekend. We look forward to getting your order put together!
|
just a heads up you may want to change this line in your terms
"BbR Bricks is not responsible for any damages or lost packages without insurance"
as sellers are fully liable until the package is delivered so its best to be
upfront with buyers about it. as insurance is for the seller not the buyer
|
I guess my initial thought was it even being an option available to the buyer
and other stores making a note of it. Will look into some adjustments with that.
Thanks!
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
