BrickLink Discussion Forum

In Problem Order, muriel77 writes:

Hi everyone,

I made a purchase a few weeks ago of 2 minifigures and a saddle horse blue. All
in used condition. No more description.

20€ minifig (sw0341) Very very bad condition.
5€ minifig (sw0793) Very good condition.
0.80€ blue saddle horse (missing)

The saddle horse never arrived. The expensive minifig has a scratched torso,
with teeth marks. The minifigure's helmet is in even worse condition, as
it does not fit the head properly. The seller says he has not received my email
with photos and video. I have sent it 2 times and still no reply.

Conclusion:
Fraudulent advertisement. Very expensive minifigure in very bad condition. No
response from the seller.

What can I do to get some of my money back? Negative vote yes, but... What about
my money?

Any help please?

Send it with links to the photos and video through Bricklink message on the orders
details page.
Start NSS on Bricklink in the Problem Center.
Eventually you can start a dispute on the PayPal website for a (partial) refund.

Fraudulent advertisement. Very expensive minifigure in very bad condition. No
response from the seller.

Author:

Brickwilbo

Posted:

Jun 27, 2022 07:00

Subject:

Re: Goodbye Bricklink Forum.

Viewed:

71 times

Topic:

Off Topic

In Off Topic, BricksOfFaith writes:

In Off Topic, wildchicken13 writes:

FYI At the bottom of every page there is a link to the terms of service (see
image below). Section 16 governs the discussion forum; more specifically, section
16.8 prohibits religious and/or political discussion.

As long as you still have forum privileges, you are welcome to continue participating
in the discussion forum. Having a message cancelled by the forum moderators does
not imply that you are banned.

As a side note, attitudes towards religion are different in different parts of
the world. What might be considered okay in Tennessee might not be considered
okay in France and vice versa.

That is a good point. See, i’m used to living in the US where we have (partial)
freedom of speech. I shouldn’t have assumed. I also did not know where the terns
were before, And I honestly did look for it to read through before I posted such
a thread. After I while I just stopped looking. Wish that was bigger. Thanks
man!

For future reference, before posting there's below message:.
https://www.bricklink.com/help.asp?helpID=126

Author:

Brickwilbo

Posted:

Jun 21, 2022 17:02

Subject:

Re: Offsite Payment methods (bank transfer, IBAN)

Viewed:

54 times

Topic:

Payment Methods

In Payment Methods, Haplo84 writes:

Enabling offsite payment methods (like bank transfer or IBAN) should be avaialbe
(after meeting mentioned criteria, like 3 months, 10 positive feedbakcs etc.)
without the need of contating support team.

I've raised a ticked [0FC-2A3E4D02-0017] about a week ago and so far there
is no feedback. I reviewed similiar cases here on forum and it seems like normal
time of actioning or responing is 3-5 weeks. I had the same awaiting time for
'New Seller Verification' process some time ago and... man this is frustrating
:/

You need to request it:
https://www.bricklink.com/v3/help/contact.page

Author:

Brickwilbo

Posted:

Jun 21, 2022 06:09

Subject:

Re: How can I get tracking code?

Viewed:

19 times

Topic:

In Help, defensive_tiger writes:

after order, how can I get tracking code?

The order details page has a tracking number field.
The seller can enter it there after shipping.

Author:

Brickwilbo

Posted:

Jun 20, 2022 19:23

Subject:

Re: Removing feedback

Viewed:

38 times

Topic:

In Help, jgrossman1025 writes:

Hello,

I accidentally left the wrong feedback on the wrong order, how do I go about
getting that removed?

Thanks, NG

https://www.bricklink.com/feedbackDel.asp

Author:

Brickwilbo

Posted:

Jun 20, 2022 16:32

Subject:

Re: Call it a day... some buyers

Viewed:

70 times

Topic:

In Selling, Leftoverbricks writes:

Received email from a buyer:
"What are shipping costs for the items in my shopping cart?"

I replied that I cannot look into carts. I have automated checkout so shipping
costs should be visible. I also explained that sometimes there are items without
weight and the shipping costs are "TBD". If that's the case, please email
me back which item has no weight listed and I come back to you.

Later that day I receive an order form the same buyer: 6 items in 4 lots, totalling
40 cents. Yes, 40 cents.
Buyer selects 'collect locally' for shipping (that is an option I'm
offering).

I mail back: do you really want to collect the items at my location? Because
he lives 1 hour by car from my location (you know what gasoline / benzine costs
today). No reply, instead he added an item to his order, a 2x2 white round plate
for 4 cents. So this makes the total worth of his order 44 cents!

Couple of minutes later I receive the question what the shipping costs would
be.
I answered that shipping would be € 1.97, according to the weight of the order
and my shipping policy.

Next I got an email to cancel his order because he longer needs the parts.

Holy moly!

I cancelled his order and calculated that he kept me busy for half a day. For
44 cents that never came into my pocket!

So let's call it a day.

Martin

BTW: if you want to add this buyer to your stop list, please contact me. Buyer
has a 15 FB rating which I think he doesn't deserve.

As it's probably not the first time of this behavior you could have filed
a NPB which protects you against any feedback from this buyer.
The buyer has the option to NPx, cancel the order and accept the penalty.

Author:

Brickwilbo

Posted:

Jun 19, 2022 12:07

Subject:

Re: Help with wanted list

Viewed:

16 times

Topic:

General

In General, JKWONN writes:

I have an item on my wanted list parted out. I want to buy it 3 times.
How do I do this to part it out.

Part it out in multiple of 3 instead of 1.

Also I want to combine several items on my wanted list
to part out and do buy all with just one list. Is there a way to combine wanted
list items easily? Thank you.

On the Buy tab you can select multiple lists.

Author:

Brickwilbo

Posted:

Jun 16, 2022 15:04

Subject:

Re: Cannot change price after order has been paid

Viewed:

42 times

Topic:

In Selling, ForEveryEpsilon writes:

Hey All,

I have an international order that came through recently. Bricklink did not
automatically invoice the customer because the item ordered did not have a catalog
weight and dimension. I went to try and add the shipping costs and invoice the
customer but I am being prohibited from doing so. When I hover over the shipping
costs on the order in the "Received Order" screen it get the pop up "You cannot
change prices after an order has been paid for". The order has NOT been paid
for. The order is currently in "Pending" status. I tried changing the status
to "processing" or "ready" but I am still prohibited from entering a shipping
cost.

Can anyone provide some guidance?

Respectfully,
Nicholas

With the edit order button you can change the payment status as none and the
order status to ready.

Author:

Brickwilbo

Posted:

Jun 14, 2022 07:02

Subject:

Re: The system couldn't load item from my cart

Viewed:

22 times

Topic:

In Help, KimHyungWook writes:

I put some items in the cart and left the order 'Open'.

And I purchased an additional item, but the purchase did not proceed
because it did not exceed the minimum amount set by the seller.
(even aready exceed!!)

After entering the password received from the seller, I pressed the purchase
button,
but an error occurred that the cart was not updated, and the purchase was not
in progress.

Is there anyone who has the same problem as me?

Iscthe first order paid or has payment status paid?

Author:

Brickwilbo

Posted:

Jun 14, 2022 07:01

Subject:

Re: New Member

Viewed:

38 times

Topic:

Announce

In Announce, JeffreyRahn writes:

Hi I am Jeffrey Rahn from UK

Welcome.
Happy buying. 🙂

Author:

Brickwilbo

Posted:

Jun 14, 2022 06:59

Subject:

Re: New buyer restriction

Viewed:

41 times

Topic:

In Shipping, bricks2you writes:

Is a new buyer restricted from buying for a few days after registration?

Just got a message stating "unable to complete order, no shipping available.

Jim
Bricks2you

Is the buyer trying to buy an item exceeding your shipping measurements?
Do you ship to his country?

Author:

Brickwilbo

Posted:

Jun 13, 2022 17:26

Subject:

Re: how to order all the items you need

Viewed:

28 times

Topic:

In Help, me2j2k writes:

Is there a fast way to enter all the items you need to see what store has the
most of what you are looking for?

Usexthe Wantlist and the Buy or Search tab
http://www.bricklink.com/help.asp?helpID=1

Author:

Brickwilbo

Posted:

Jun 9, 2022 18:44

Subject:

Re: wolfpackbricks sales entire store

Viewed:

64 times

Topic:

Sales

In Sales, dutchcastle writes:

Hello,

parts minifigs and sets Stock clearance everything must go with 15% en 25% discount
for the whole month of june
hours so come to wolfpackbricks for your 80/90s parts at 25% discount every part
must go
click onthe link below to join wolfpackbricks
https://store.bricklink.com/dutchcastle&utm_content=globalnav#/shop
Thank you

Please limit your sales posts to 1 a day.
Thank you.

Author:

Brickwilbo

Posted:

Jun 6, 2022 18:44

Subject:

Re: Contact

Viewed:

33 times

Topic:

Buying

In Buying, VaderJr316 writes:

Hello!
So, there is a custom lot that I have had in my cart for a while now, and I have
been planning on buying it when the seller contacts me, however, after 2 emails
over the past 3 months, he refuses to even read them. I am getting a tad annoyed
awaiting him. So here is the question: should I continue contacting him, or should
I just delete the order and forget about it? Or is there a separate way to get
him to email back?
-Bricks of Faith

It's possible that the seller read the message in his email instead as Bricklink
message which would stay as unread.
Did yoy check your email spam folder for an email from the seller?
Buying it or not depends on if the answer is important to you or not really.

Author:

Brickwilbo

Posted:

Jun 6, 2022 11:15

Subject:

Re: Re: NSS posted against me

Viewed:

42 times

Topic:

In Problem Order, Lego2u writes:

Great... thanks. 😉

In Problem Order, wildchicken13 writes:

In Problem Order, Lego2u writes:

I recieved an order for $1.34. Buyer chose local pick-up and was located in Quebec.
I am in Ontario. I asked them once by mail inside BL and once to their personal
e-mail about this but had no response. A few days later they stated they had
chose the wrong shipping method and for me to cancel the order, but filed NSS
against me so I can't even cancel the order. I refunded their $1.34 in PayPal
but now what do I do. How do I remove this fraudulent NSS thats been posted against
me.

Thanks in advance if anyone can help with this.

Regards,
Steve
BrickWorld Superstore

Make sure that you update the refund details on BrickLink, if you've refunded
the buyer then the NSS should be removed (but BrickLink doesn't know that
you refunded the buyer if it was done through PayPal only).

If you've refunded, update the payment status by clicking the Refund button
on the order dettails page.

Author:

Brickwilbo

Posted:

Jun 5, 2022 16:21

Subject:

Re: Neutral feedback needs some TLC

Viewed:

35 times

Topic:

Suggestions

In Suggestions, popsicle writes:

In Suggestions, Brickwilbo writes:

In Suggestions, Abrickadabra writes:

Neutral feedback should neither be considered positive nor negative.
When displaying a store's positive (or negative) feedback score, neutrals
should be excluded.

In its current state, there are 2 problems:
1. Leaving a store neutral feedback does the same amount of damage to its overall
praise percentage as negative feedback, even when the customer considers their
experience neither more positive or more negative.
2. Buyers are less likely to leave neutral feedback when they have genuinely
neutral experiences, because they don't want to harm the store reputation.
This leads to a much less honest picture of the actual experience of buying
from that store.

I think [2] well represents most long term BL users. Newcomers are more likely
to provide honest neutral feedback, without realising the unintended harm it
has on the store reputation.

Or hey, just be honest and rename them "positive, kinda bad, negative", as that's
realistically what they've turned into.

This has been suggested before.

For quite some time too, both our suggestions:

https://www.bricklink.com/message.asp?ID=868453
https://www.bricklink.com/message.asp?ID=1176270

It could be combined with bringing back the feedback smileys.
https://www.bricklink.com/message.asp?ID=563817

Must've missed this 11 years ago. Though never used the "smiley" myself,
it sounds good and is supported. Better late than never

😀

Author:

Brickwilbo

Posted:

Jun 5, 2022 15:42

Subject:

Re: Neutral feedback needs some TLC

Viewed:

42 times

Topic:

Suggestions

In Suggestions, Abrickadabra writes:

This has been suggested before.

It could be combined with bringing back the feedback smileys.
https://www.bricklink.com/message.asp?ID=563817

Author:

Brickwilbo

Posted:

Jun 3, 2022 06:25

Subject:

Re: How To Wanted List?

Viewed:

27 times

Topic:

In Help, TheCuteGiraffe writes:

Hey guys,
I'm just wondering how to find ALL shops with the parts on your wanted list.
I only have 2 parts on there. I cant see a button or menu for it and when I press
easy buy only 1 shop comes up.

Is there a way to find EVERY shop with the parts on my wanted list?

Help would be great!

Thanks,
The Cute Giraffe

Use the Buy or Search tab instead. It gives you more options then Easy Buy.
https://www.bricklink.com/v2/wanted/buy.page

Author:

Brickwilbo

Posted:

Jun 2, 2022 14:05

Subject:

Re: non paying buyer

Viewed:

50 times

Topic:

Problem

In Problem, DaddysBricks writes:

In Problem, jbroman writes:

In Problem, DaddysBricks writes:

How to stop buyers that do not pay from continuing to purchase and then never
pay which leads into a cancel?
Recently had someone purchase, request invoice- I send invoice never hear from
again....6 days later no payment no return correspondence. I cancel give natural
feedback explaining what happen. Than the same buyer does the same thing again
with the same purchase; invoice request....etc....

Don’t just cancel, start the NPB (non paying buyer) process.
If you cancel it opens you up to negative feedback.

Put them on your stop list, so they can’t buy from you again.

Thank you,
After doing this there is still an option to give and get feedback.
I just dont understand why someone would buy something not pay get canceled and
buy again repeating what they just did.

Where is the stop list?

https://www.bricklink.com/pref_stop.asp

Author:

Brickwilbo

Posted:

Jun 2, 2022 02:43

Subject:

Re: Neu auf Bricklink

Viewed:

80 times

Topic:

LANG Deutsch

In Help, BrickGeeksGer. writes:

Hi, ich bin relativ neu auf Bricklink und wollte nun meine alten sets uns co
verkaufen. Jetzt stand da aber relativ viel von Gewerbe und Mehrwertsteuer. Was
muss ich jetzt machen ich möchte ja nur wirklich wenig verkaufen. MVG

Welcome.
Upgrade your account to seller and complete the new seller verification process:
http://www.bricklink.com/help.asp?helpID=177

Author:

Brickwilbo

Posted:

Jun 1, 2022 11:53

Subject:

Re: Stores closed for NRS

Viewed:

64 times

Topic:

In Problem Order, yaka6690 writes:

I thought I paused my shop when I was very sick with covid and could no longer
pay attention to our. It either didn't work or I might have forgotten to
actually do it. The beginning of it is kind of a blur to be honest with his sick
I got. In the mean time I had 3 orders unfilled and got 2 nrs cases on my account
and they closed my store. I contacted the help desk several times and have not
gotten anything messaged to me. Is there somewhere else that would be answering
my request to repeal? Is there any hope of my shop opening up. I have a very
good feedback and worked very hard to give great customer service to get where
I am with my shop and wish to be given a chance to make it to to bricklink. What
should I be doing?

Always respond to the NRS in the comment field of the NRS.
If there were no payments received.
Otherwise refund the payments and send proof of refunds to Admin.

Author:

Brickwilbo

Posted:

May 31, 2022 12:52

Subject:

Re: "Add Items to Cart" not working

Viewed:

25 times

Topic:

Technical Issues

In Technical Issues, BrickerDude writes:

Hi,

whatever I try to add to my cart nothing happens after I click the "add items
to cart" button. Cart is empty, I tried on desktop and phone. Also tried to sign
out and sign in again. Anyone knows what to do?

Clear cache and cookies with F5 and try again.

Author:

Brickwilbo

Posted:

May 31, 2022 07:36

Subject:

Re: Selling fees

Viewed:

45 times

Topic:

In Help, TheLastBrick writes:

Hi, I had some orders that has been cancelled, but I still had to pay an amount
of fees, I would like to ask if when an order is cancelled, we still have to
pay tje fees like that order was sold? Thanks

Fees are credited if the order is canceled using the order cancelation process
correctly.

Author:

Brickwilbo

Posted:

May 31, 2022 05:42

Subject:

Re: return sold item

Viewed:

50 times

Topic:

In Selling, Amien writes:

Hi,

How can i cancel a delivered order? The item is wrong, i refunded it, but i don't
want to pay the bricklink commission

I know the Order Cancel option, but the status has been set to received. And
if this is the case, cancel is not an option

Thanks in advanced

If you refunded through the original PayPal payment you should be able to update
the payment by clicking on the Refund button on the orders details page and the
payment will be updated and your fees credited.

Author:

Brickwilbo

Posted:

May 26, 2022 08:33

Subject:

Re: Searching of multiple articles from wanted li

Viewed:

17 times

Topic:

Buying

In Buying, R083R70 writes:

Hello,

I'm new here and not very skilled with market.
My question is: if I have 3 pieces in Wanted List, is there a way to search for
sellers that have all of them?

Thanks, bye
Roberto

Yes, use the Buy tab https://www.bricklink.com/v2/wanted/buy.page
Click Wanted Items and select the items from the desired Wantlist and set the
search preferences to search for the best combination of stores.

Author:

Brickwilbo

Posted:

May 23, 2022 15:38

Subject:

Re: (Cancelled)

Viewed:

42 times

Topic:

Announce

In Announce, LEGOMAN17 writes:

(Cancelled)

You'll need to upgrade to seller and list the items in your store to be able
to sell on Bricklink.

Author:

Brickwilbo

Posted:

May 9, 2022 09:36

Subject:

Re: New Seller Verification

Viewed:

31 times

Topic:

New Stores

In New Stores, VanMabi writes:

Hello everyone.
I sent a request for my store's approval 27 days ago and have not received
any response from support.
What is the reason for such a long wait and what are the chances of getting some
kind of answer?

Check you email spam folder for an email from @bricklink.com.
Check if the open button still greyed out on the store management page.

Author:

Brickwilbo

Posted:

May 9, 2022 09:34

Subject:

Re: Life after the 'Dark Age'

Viewed:

47 times

Topic:

LEGO products

In LEGO, Mulcha writes:

Hi everyone!

As someone who has just rediscovered the magic of Lego, I wanted to start this
topic because I'm curious about your experiences. As a girl growing up in
the 90's I didn't have that much 'cool' Lego myself. My mom was
happy to have a daughter, so the few sets I had were actually from the very girlish
Belville and Scala.

I am now 30 years old and I look (with admiration and maybe some envy) at the
amazing things adults build on programs like LegoMasters. It inspired me to get
my boyfriend's childhood Lego out of the basement... and that was the start
of a new era! The Dark Age is over, now I am busy working on my plans to build
my own city.

No more creepy Scala-dolls with 'real' hair, but good old minifigs. Or
maybe amazing NEW minifigs, because all the new sets look absolutely amazing
compared to the somewhat boring and discoloured 90's lego I am sorting now.
I bought a few small boxes and polybags, mainly because I was so curious about
the 'real life' look from current Lego.

And now I'm at a bit of a crossroads. I want to build my own city, probably
an island city. I have some old base- and roadplates and even though they are
somewhat discoloured I don't mind using them. But they are big, so I have
doubts if they are really practical. The new roads look great, but they seem
expensive and the budget is limited. I also have to buy some new buildings after
all and many cool sets (especially the Lego creative expert sets) are quite expensive.
So many choices to make!

I am curious about the experiences of my fellow Bricklink-users.
How did you get started after your love for Lego returned?

And if you have any tips for me to get started, feel free to share!
Surely there is something you wish you had known before starting your collection.

PS: My native language is actually Dutch, so if I'm using unusual English...
don't attack me for it please.

Welcome,

I returned to LEGO with collecting the missing 80's and 90's knight's,
pirates and space sets of of my childhood. The interest expanded into more themes.

If you dislike the new roads you can use tiles to create your own roads.
Cover the large baseplates with green, yellow or tan plates for sand or beach.

Many themes have sets which fit in an island theme.
Google will show many great examples.
The bigger the island the better.

Author:

Brickwilbo

Posted:

May 9, 2022 06:01

Subject:

Re: Suspected Scammer

Viewed:

86 times

Topic:

In Problem Order, christopherv5 writes:

Hey everyone,

First time posting and unfortunately it is about a scammer.

I just want to say that I gave a little too much trust into the sellers on here
(All other sellers that I have transacted with have been amazing.) I was in the
market to purchase a Darth Revan Minifig from "Cheeseontop17" https://store.bricklink.com/Cheeseontop17
and their PayPal wasn't loading when going to check out. I messaged the seller
and asked if he can send me an Invoice to my email and that I would gladly pay
it. He replied and said sure thing, but 2 days passed and there wasn't an
invoice and he messaged me asking if I had seen it. At this point, I thought
that it was an issue between countries and PayPal. I've experienced the PayPal
block before and had other ways around it.

Cheeseontop17 mentioned we can do an Amazon Gift card, and this is where I paused
and thought about it. As I mentioned, every seller was 100% genuine when I've
messaged him so I told myself it should be fine. Turns out it was a scam, seller
gave me an invalid tracking number and when I asked him about it, he said that
it was weird but that it was sent. I asked him again and I haven't received
a reply.

I had my GF message him through bricklink as if she was going to purchase it
and ask if it was sealed. He replied with yes...

Please be aware of this seller, **emailadress removed** Cheeseontop17"

Thank you all!

Author:

Brickwilbo

Posted:

May 9, 2022 06:00

Subject:

Re: Suspected Scammer

Viewed:

50 times

Topic:

Message saved.

In Problem Order, Cyborg_Samurai writes:

Yikes! sorry to hear
I remember being in similar situations where I was on the lookout for a discounted
Technic Bugatti Chiron and there was someone selling one for $170 brand new from
an add I saw on eBay. It took me to a website that I never heard of and I couldn't
find any reviews of it. I did buy it since I was desperate and more gullible
back then and it turned out to be a scam. I ended up calling my bank and they
canceled the transaction but was left disappointed.
Btw I hope you got into contact with admins. best of luck

Author:

Brickwilbo

Posted:

May 9, 2022 05:59

Subject:

Re: Suspected Scammer

Viewed:

44 times

Topic:

Message saved.

In Problem Order, jgrossman1025 writes:

Weird, I messaged him about the figure, almost buying it. At the point where
paypal wouldn't let me check it out so I decided not to purchase, glad I
didn't hopefully his store will get shut down.

Thanks, NG

Author:

Brickwilbo

Posted:

May 9, 2022 05:58

Subject:

Re: Suspected Scammer

Viewed:

73 times

Topic:

Message saved.

In Problem Order, yorbrick writes:

New seller account with no orders (except yours) but has 5 fans? That looks very
suspicious. Only ever pay with PayPal for new sellers until they has some reasonable
feedback.

Author:

Brickwilbo

Posted:

May 9, 2022 04:45

Subject:

Re: Help with shipping fares

Viewed:

26 times

Topic:

In Shipping, Lamondera writes:

Is there any way to check if the shipping fare system in your own store is working
ok at checkout? I can't order from myself so I can't see if the fares
are ok.
Any help?

It's allowed to create a testaccout without actually placing an order and
without leaving feedback.

Author:

Brickwilbo

Posted:

May 9, 2022 01:35

Subject:

Re: A place for Stud.io part requests...

Viewed:

23 times

Topic:

Suggestions

In Suggestions, HGProductions writes:

All that I am suggesting for this is that I think it would be nice if there
was a tab in Stud.io to request new parts to be added in upcoming updates. I
don't know how plausible or logical this request is, or if I just accidentally
suggested something that is way too big or hard to do.

Thanks,
HGProductions

You can do that in the Stud.io dedicated forum here: https://forum.bricklink.com/

Author:

Brickwilbo

Posted:

May 5, 2022 06:15

Subject:

Re: Reklamation

Viewed:

36 times

Topic:

In Help, Tanti writes:

Hallo zusammen.
Wir haben eine Figur verkauft gehabt und der Käufer hat nach erhalt den Kopf
reklamiert.
Da wir diesen nicht nachliefern konnten, haben wir uns auf eine Teilerstattung
geeinigt und diese vorgenommen.
Jetzt ein paar Tage später, ist auf einmal der minifigure headgear, der selben
Figur
schwer beschädigt und wird reklamiert.
Wie geht man mit solch einer Situation um?

Jeder Verkäufer kann selbst einen passenden Lösung anbieten.

Vielen Dank für eure Rückmeldungen im vorraus.
Gibt es bei bricklink Richtlinien/Bestimmungen dazu?

Nein, gibt nicht.

Mfg Sabrina

Du kannst völlige Rückgabe von Bezahlung anbieten nach rücksendung die Figur.

Author:

Brickwilbo

Posted:

May 4, 2022 11:45

Subject:

Re: NPB

Viewed:

40 times

Topic:

Problem

In Problem, Minifigs_Galore writes:

Order # 18609170

Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer

Minifigs_Galore

This is the forth time I tried getting a hold of someone to help 5/4/22

You need to complete the NPB process then your fees are refunded.

Author:

Brickwilbo

Posted:

May 4, 2022 10:05

Subject:

Re: Cannot change status/file order

Viewed:

25 times

Topic:

Technical Issues

In Technical Issues, martintoystore writes:

Have an order which neither I nor the buyer can change status to completed. Believe
issue is because buyer sent payment directly to my PayPal account. Any way to
rectify this? Order ID is 18764669 for reference.

Refund the payment and request payment through PayPal Onsite.

Author:

Brickwilbo

Posted:

Apr 29, 2022 11:24

Subject:

Re: timing for new seller verification

Viewed:

32 times

Topic:

New Stores

In New Stores, simmajor writes:

In New Stores, Sadler_Bricks writes:

Sometimes can take more then 2 weeks just depends. I would suggest just hanging
in there a little longer.

Sadler_bricks

Dear Sadler_bricks,

thanks for your answer, much appreciated! I am starting to be a little worried
because I have asked some new sellers and their verification process was very
fast (it took days or even less than a day (request submitted in the morning
and approved in the afternoon)).

After I submitted my request, I added more pieces to the inventory in order to
be ready for the opening by reaching a decent amount of lots and pieces: do you
think this discrepancy between the original inventory in the submission for verification
and the current one might have caused any issue to my request?

thanks in advance

Simone

Check your Store Management if the Open button still greyed out.

Author:

Brickwilbo

Posted:

Apr 28, 2022 03:54

Subject:

Re: Order item removal request doesn't work

Viewed:

29 times

Topic:

Technical Issues

In Technical Issues, BrickVision writes:

In Technical Issues, jbroman writes:

In Technical Issues, BrickVision writes:

Hello,

I would like to inform you that the Order item removal request doesn't work.

I sent this error to BL support, but no reaction and no bug repair.

Please see the picture what happen when I try to make order item removal request.

Thank you and have a nice day
Zdenek Kodera (BrickVision)

Just worked for me.

Did you start here?
https://www.bricklink.com/retractOrderItem.asp

Yes, of course. I think there is no other way to do that.

If it's paid, did you changed the payment status back from paid to none?

Author:

Brickwilbo

Posted:

Apr 25, 2022 18:30

Subject:

Re: Missing Payment

Viewed:

28 times

Topic:

In Help, Momlovestoys writes:

I have an order that was placed in my store and payed via PayPal instant checkout.
Bricklink shows that the order was paid and ready to ship, however there is no
record of the payment in PayPal. I contacted PayPal and they verified that the
transaction is not there.

I am wondering if anyone knows what the issue may be in this case?
My store and settings are well established and I have never had this issue before.
The buyers account is brand new (0 feedback). The total order was very small
(under $10)

Thanks

With the edit order button you can change the payment status as none and the
order status to ready, add shipping and send the invoice.
You might need to separate the payment column and the order status column in
the settings.

Author:

Brickwilbo

Posted:

Apr 25, 2022 17:46

Subject:

Re: Issues with pay button

Viewed:

27 times

Topic:

In Problem Order, N8Abels writes:

I ordered about a handful of orders last night with different sellers all for
the same part. I received my invoice from one of those sales this morning. When
I hit the pay button I get a pop-up box with red lettering stating there is an
error "An error occurred while processing your request. Please try again."

I have searched for an answer but haven't found one. I am unable to complete
my order and the seller and I have tried to brainstorm ways to complete the sale.
The seller is overseas if that matters. Has anyone had that problem before? How
can we fix this?

Where the shipping cost added to the order in the invoice?
Are you paying in the correct currency?
Maybe the payment did get through anyway?
Maybe the seller does not accept cross border payments via PayPal?
Try Stripe instead.

Author:

Brickwilbo

Posted:

Apr 23, 2022 05:18

Subject:

Re: shipping cost

Viewed:

49 times

Topic:

In Shipping, yelush writes:

How can I know how much does the shipping cost before I order the lego set?
It is written that shipping and handling fees will be seen on the invoice.
Am I not committed to buy the product if the invoice is already issued?

If the store has instant checkout you'll see the postage at checkout.
Or if the stock has request quote enabled you can click the request quote instead
of place order at checkout.
Or contact the seller and ask.

Author:

Brickwilbo

Posted:

Apr 22, 2022 13:27

Subject:

Re: How the hell do you buy

Viewed:

75 times

Topic:

Buying

In Buying, madgitty writes:

Ready to order some things but how do I buy ,

https://www.bricklink.com/help.asp?helpID=10

Author:

Brickwilbo

Posted:

Apr 20, 2022 10:01

Subject:

Re: Dealing with a psychotic customer

Viewed:

89 times

Topic:

Off Topic

Report here: https://www.bricklink.com/problemMember.asp

In Off Topic, Graham. writes:

They may have some mental health issues, however I feel sellers should be made
aware in case they cross your path.

Background :- buyer places +/- $11 order in my store. Which they acknowledge
was delivered.

Almost two weeks later they claim I sent an incorrect part, a right hand wedge
plate instead of a left hand part.

I always correct orders promptly and send the correct part if I make a mistake.
Before this instance I will do so even if I suspect they are “scamming” me (ie.
they didn’t order the correct quantity, and claim I sent too few).

In this instance the claim of me sending a right hand part wasn’t possible, as
it hadn’t been in my inventory for six months (BO has complete history of every
part), also the quantity remaining of left hand part was correct (it would have
been +1)

Therefore I know with 100% certainty I sent the correct part. I called them out
on this and asked them to check other orders they may have placed.

This buyer went off the rails, within minutes filing NSS, negative feedback and
a chargeback also sending me many obnoxious emails (unfortunately directly rather
than through the BL message system)

I immediately refunded the order in full.

But it hasn’t stopped there they seem hell bent on “trashing me” by posting derogatory
information in public forums, and allegedly contacting my past customers (using
information from BrickLink to contact them - illicitly).

I have now blocked them both here and set email to auto delete any more messages.

Rather than post their user name, it’s easy to find - being the only negative
feedback i’ve ever received!

They maybe underage, the emails are rather childish.

… I guess 13 years without a negative is pretty good! and this one is definitely
undeserved!

Author:

Brickwilbo

Posted:

Apr 19, 2022 12:45

Subject:

Re: 100 items disappeared from want list!

Viewed:

28 times

Topic:

Wanted

In Wanted, oddpieces writes:

When I was deleting odd items from my Wanted List, an entire page of 100 items
disappeared! I do not know why or how to recall them. Has anyone had this happen?
Can one find deleted or removed items?

Unless you have a wanted items file it's not possible to retrieve deleted
items.

Author:

Brickwilbo

Posted:

Apr 19, 2022 05:20

Subject:

Re: Need help w setting up payment to sell :/

Viewed:

24 times

Topic:

In Selling, ThatOneTFOL writes:

Hey there fellow bricklinkers, I am trying to set up a seller's account for
the first time and am having difficulty linking either my Paypal or Stripe account.
I click the link to connect them and enter my email and password, but they don't
respond. Paypal gives me a blank page that says "security question", and stripe
just stays frozen.

If there's anyone out there that has had a similar problem or knows how to
sort this out, I would be eternally grateful

Also does bricklink have a phone line where I can contact someone that way??

Thanks

Have you already upgraded your account to seller?
Your idcard shows that you are buyer.

Author:

Brickwilbo

Posted:

Apr 16, 2022 12:28

Subject:

Re: Feedback by Sellers

Viewed:

51 times

Topic:

Feedback

In Feedback, TheBrickGuys writes:

Or should I give neutral
rating cause of the lack of them giving feedback?

The store you left the retaliatory feedback has over 12,000 feedbacks and only
one of those is a neutral and no negatives. There are very few stores with over
12,000 feedbacks with only one neutral feedbacks and now you have made it two
simply because he did not leave you a feedback? That is basically just being
retaliatory. You should really consider removing your retaliatory feedback against
this store - other stores that see this post will block you from shopping in
their stores not wanting to also receive a bad retaliatory feedback because of
not leaving you a positive feedback quick enough.

Jim.

Here's the link to remove left feedback within 30 days: https://www.bricklink.com/feedbackDel.asp

Author:

Brickwilbo

Posted:

Apr 16, 2022 07:09

Subject:

Re: NSS Filed, Bricklink not responding

Viewed:

30 times

Topic:

Problem

In Problem, bobnikolov writes:

The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

If you replied to the NSS in the comment field with proof of shipping the NSS
can't be completed.

Author:

Brickwilbo

Posted:

Apr 16, 2022 07:07

Subject:

Re: Feedback by Sellers

Viewed:

65 times

Topic:

Feedback

In Feedback, PopeClemensIIX writes:

I just started to buy on bricklink, but i noticed that half of the sellers wait
to give feedback aslong I not have giving them feedback.

Why is it like that?

As a buyer my part is done as soon I have paid. Why does the sellers wait or
even never give feedback?
I not really care for my numbers of feedback because i will only buy. Aslong
the seller dont give feedback I will also not rate them. Or should I give neutral
rating cause of the lack of them giving feedback?

Some say a transaction is completed only after the buyers says it is.
Some sellers leave feedback in batches once a week/month/3 months/6 months.

You can always send a message to the seller and ask to leave feedback or
to inform them you would gladly leave feedback once the seller leaves feedback.

Feedback is voluntary from both sides. I would not leave neutrals for not leaving
feedback.
You can protest with your wallet by least favorite the store or add a note to
member.

Author:

Brickwilbo

Posted:

Apr 15, 2022 08:45

Subject:

Re: Question about tracking

Viewed:

36 times

Topic: