Discussion Forum: Help
Help (20324)
Help Desk Missing Ticket (77)
Technical Issues (2883)
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 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 18, 2021 21:38
 Subject: Re: Cannot get out of part selection screen
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 Topic: Help
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In Help, einsteinsedge writes:
  The list of parts fills my whole screen. Have tried to drag/double click just
about every pixel on my display. Nothing reduces it. Just see parts selection
with my design stuck behind it. Has anyone seen this before? I've tried esc
and tab to no effect.

The dedicated Studio forum is here: https://forum.bricklink.com/
 Author: einsteinsedge View Messages Posted By einsteinsedge
 Posted: Jun 18, 2021 19:22
 Subject: Cannot get out of part selection screen
 Viewed: 43 times
 Topic: Help
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The list of parts fills my whole screen. Have tried to drag/double click just
about every pixel on my display. Nothing reduces it. Just see parts selection
with my design stuck behind it. Has anyone seen this before? I've tried esc
and tab to no effect.
 Author: BrickYardOutLet View Messages Posted By BrickYardOutLet
 Posted: Jun 18, 2021 18:07
 Subject: Re: Drive Thru setting email to me auto
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 Topic: Help
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In Help, BricksThatStick writes:
  In Help, BrickYardOutLet writes:
  Hi is there a way to set the email to me options so it is automatically selected?

Also, I would like this through out my messages sent but I constantly have to
make sure the option to send to me also is selected.

Any help is appreciated.

Thank you,
Hero

Bottom of here:

https://www.bricklink.com/orderSettings.asp

Thank you much appreciated!
 Author: BricksThatStick View Messages Posted By BricksThatStick
 Posted: Jun 18, 2021 17:24
 Subject: Re: Drive Thru setting email to me auto
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 Topic: Help
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In Help, BrickYardOutLet writes:
  Hi is there a way to set the email to me options so it is automatically selected?

Also, I would like this through out my messages sent but I constantly have to
make sure the option to send to me also is selected.

Any help is appreciated.

Thank you,
Hero

Bottom of here:

https://www.bricklink.com/orderSettings.asp
 Author: BrickYardOutLet View Messages Posted By BrickYardOutLet
 Posted: Jun 18, 2021 17:22
 Subject: Drive Thru setting email to me auto
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 Topic: Help
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Hi is there a way to set the email to me options so it is automatically selected?

Also, I would like this through out my messages sent but I constantly have to
make sure the option to send to me also is selected.

Any help is appreciated.

Thank you,
Hero
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jun 17, 2021 11:34
 Subject: Re: invoice is paid, store closed after
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 Topic: Help
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In Help, TomThys0 writes:
  […]
I could do that, but how does that help me getting my money back?

BL doesn’t manage the money side.  For that, you need to talk to the payment
provider (PayPal? Bank?).
 Author: TomThys0 View Messages Posted By TomThys0
 Posted: Jun 17, 2021 10:32
 Subject: Re: invoice is paid, store closed after
 Viewed: 34 times
 Topic: Help
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In Help, SylvainLS writes:
  In Help, TomThys0 writes:
  […]
It has been almost 3 weeks and I have send 2 messages already, In BrickLink it
still says not read. I am getting bored🤣 I need some bricks to get my build
back on.

BL messages can be received by e-mail and thus read but not “read” as a BL message.

That being said, 3 weeks, no answers, and you already paid: file an NSS, https://www.bricklink.com/retractOrder.asp

That should at least wake up the seller.


I could do that, but how does that help me getting my money back?
If needed.
I am giving the seller 1 more week, no one takes a month long holiday right?
🤷🏻‍♂️
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Jun 17, 2021 10:18
 Subject: Re: Where is the access option for a closed store
 Viewed: 27 times
 Topic: Help
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Also, inventory might get lost in transit. I wouldn't re-open until I'm
sure all the inventory made it to the new location safe and sound.

In Help, alexwilcox writes:
  In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

If you're relocating - personally I think you should close and stay closed
until you are ready to pull orders again.

Despite you putting messages up and trying to avoid disappointed buyers they
have a habit of ignoring these sorts of messages.

Also there's a chance something may not quite go to plan with something and
it being longer then the 2 weeks you expect. Best to close until you are ready
again.

Just my opinion but I've made the mistake of opening too early after a move!!
 Author: alexwilcox View Messages Posted By alexwilcox
 Posted: Jun 17, 2021 07:35
 Subject: Re: Where is the access option for a closed store
 Viewed: 35 times
 Topic: Help
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In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

If you're relocating - personally I think you should close and stay closed
until you are ready to pull orders again.

Despite you putting messages up and trying to avoid disappointed buyers they
have a habit of ignoring these sorts of messages.

Also there's a chance something may not quite go to plan with something and
it being longer then the 2 weeks you expect. Best to close until you are ready
again.

Just my opinion but I've made the mistake of opening too early after a move!!
 Author: Sarahginn View Messages Posted By Sarahginn
 Posted: Jun 17, 2021 06:08
 Subject: Re: Where is the access option for a closed store
 Viewed: 26 times
 Topic: Help
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In Help, Brickwilbo writes:
  In Help, Sarahginn writes:
  In Help, Brickwilbo writes:
  In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

Maybe you're too early, there are 20 minutes left for shopping, but 0 items
are shown.

So there is a time delay before it shows? With 54,000+ items in the inventory
the 0 bit worried me!

I'll check back. Never had to use this function before so very new to me.

Thank you

https://www.bricklink.com/help.asp?helpID=19

All sorted - Thank you!!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 17, 2021 05:56
 Subject: Re: Where is the access option for a closed store
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 Topic: Help
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In Help, Sarahginn writes:
  In Help, Brickwilbo writes:
  In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

Maybe you're too early, there are 20 minutes left for shopping, but 0 items
are shown.

So there is a time delay before it shows? With 54,000+ items in the inventory
the 0 bit worried me!

I'll check back. Never had to use this function before so very new to me.

Thank you

https://www.bricklink.com/help.asp?helpID=19
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 17, 2021 05:53
 Subject: Re: Where is the access option for a closed store
 Viewed: 23 times
 Topic: Help
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In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!
 
 Author: Sarahginn View Messages Posted By Sarahginn
 Posted: Jun 17, 2021 05:52
 Subject: Re: Where is the access option for a closed store
 Viewed: 27 times
 Topic: Help
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In Help, Brickwilbo writes:
  In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

Maybe you're too early, there are 20 minutes left for shopping, but 0 items
are shown.

So there is a time delay before it shows? With 54,000+ items in the inventory
the 0 bit worried me!

I'll check back. Never had to use this function before so very new to me.

Thank you
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 17, 2021 05:47
 Subject: Re: Where is the access option for a closed store
 Viewed: 32 times
 Topic: Help
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In Help, Sarahginn writes:
  Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!

Maybe you're too early, there are 20 minutes left for shopping, but 0 items
are shown.
 Author: Sarahginn View Messages Posted By Sarahginn
 Posted: Jun 17, 2021 05:43
 Subject: Where is the access option for a closed store
 Viewed: 98 times
 Topic: Help
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Hi

I'm relocating over the next 2 weeks and to avoid customer disappointment
with slow turn arounds I've closed my store temporarily and set the password
option.

I thought I'd go check/test it to make sure it works and I can't see
any option to enter the password to go and browse/shop.
More worryingly if I try searching for my store name then nothing comes up at
all in this closed option.

Am I doing something wrong or is there yet another flaw in the system?

Thanks for any help!
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 16, 2021 18:01
 Subject: Re: Unable to mark order paid and shipped.
 Viewed: 25 times
 Topic: Technical Issues
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In Technical Issues, InanimateReason writes:
  I have an order, 16483375, for which the buyer sent me a money order. I am unable
to change the payment type from Paypal (onsite). Consequently, I can't mark
the order paid nor can I mark it shipped. How do I fix this?

The buyer claims he could not select money order or other payment options at
check out.

Bill

Click the "Edit Order" button at the bottom of the order details page. Then,
on the page that appears, select "Received" from the drop-down menu next to "Payment
Status" and click submit changes. That should allow you to mark the order as
paid or shipped. In the future, to make the process easier, click "Settings"
at the top of the orders received page and check the box next to "Separate order
payment status from order status" under the order placed and received page settings.
You will then be able to change the payment status from the orders received page.
I hope that helps!
 






 Author: InanimateReason View Messages Posted By InanimateReason
 Posted: Jun 16, 2021 17:42
 Subject: Unable to mark order paid and shipped.
 Viewed: 47 times
 Topic: Technical Issues
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I have an order, 16483375, for which the buyer sent me a money order. I am unable
to change the payment type from Paypal (onsite). Consequently, I can't mark
the order paid nor can I mark it shipped. How do I fix this?

The buyer claims he could not select money order or other payment options at
check out.

Bill
 Author: Turez View Messages Posted By Turez
 Posted: Jun 16, 2021 15:13
 Subject: Re: Lego land Boats - 4010 & 4005
 Viewed: 37 times
 Topic: Help
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In Help, paulvdb writes:
  In Help, SylvainLS writes:
  In Help, hpoort writes:
  […]
You need the
 
Part No: x149  Name: Boat, Keel Weighted 8 x 2 x 4
* 
x149 Boat, Keel Weighted 8 x 2 x 4
Parts: Boat
to stabilize the boat in your bathtub or pond. Playing
with those boats in the bath tub is amongst my earliest childhood memories. The
boy next door I played along with even had a battery powered motor attached to
these. Haven't seen that in the catalog. Don't even know it that was
real LEGO.

I think the tab at the bottom is some kind of standard attachment because I have
seen pictures of boats with different motors attached to that tab but never found/seen
a matching LEGO motor.
(That was just in passing that I saw the pictures.  I’m not an expert in motors
for model boats.)

Instructions for these boats state that motors (not from Lego) can be attached.

Which basically meant "You can use the motor from Playmobil".
 Author: paulvdb View Messages Posted By paulvdb
 Posted: Jun 16, 2021 14:29
 Subject: Re: Lego land Boats - 4010 & 4005
 Viewed: 39 times
 Topic: Help
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In Help, SylvainLS writes:
  In Help, hpoort writes:
  […]
You need the
 
Part No: x149  Name: Boat, Keel Weighted 8 x 2 x 4
* 
x149 Boat, Keel Weighted 8 x 2 x 4
Parts: Boat
to stabilize the boat in your bathtub or pond. Playing
with those boats in the bath tub is amongst my earliest childhood memories. The
boy next door I played along with even had a battery powered motor attached to
these. Haven't seen that in the catalog. Don't even know it that was
real LEGO.

I think the tab at the bottom is some kind of standard attachment because I have
seen pictures of boats with different motors attached to that tab but never found/seen
a matching LEGO motor.
(That was just in passing that I saw the pictures.  I’m not an expert in motors
for model boats.)

Instructions for these boats state that motors (not from Lego) can be attached.
So Lego did not produce its own motors for these boats.
 
 Author: starbeanie View Messages Posted By starbeanie
 Posted: Jun 16, 2021 14:03
 Subject: Re: Lego land Boats - 4010 & 4005
 Viewed: 35 times
 Topic: Help
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Not Lego but very common back in the day. Lego just added a tab to the boat keel.

In Help, SylvainLS writes:
  In Help, hpoort writes:
  […]
You need the
 
Part No: x149  Name: Boat, Keel Weighted 8 x 2 x 4
* 
x149 Boat, Keel Weighted 8 x 2 x 4
Parts: Boat
to stabilize the boat in your bathtub or pond. Playing
with those boats in the bath tub is amongst my earliest childhood memories. The
boy next door I played along with even had a battery powered motor attached to
these. Haven't seen that in the catalog. Don't even know it that was
real LEGO.

I think the tab at the bottom is some kind of standard attachment because I have
seen pictures of boats with different motors attached to that tab but never found/seen
a matching LEGO motor.
(That was just in passing that I saw the pictures.  I’m not an expert in motors
for model boats.)
 

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