Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Familybuild  | | Posted: | Apr 29, 2024 14:15 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 62 times | | Topic: | Help | |
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| You seem to hold on to your ToS very tightly..
A ToS still needs to uphold the law.
Stating in a ToS that shipping cost wont be refunded for example (just a example
have not checked yours) is a wonderfull way to protect yourself to go wet on
shipping on one order.
But if i where to buy from you, and you shipped it towards me in the netherlands.
You also have to work in line with our local laws.
This means i could ask you for a full refund including shipping and any other
fees.
I offcoarse have to send it back retour to the seller ,
But because i have to at one point also receive a refund on the initial shipping
cost,
I would find it reasonable to receice a shipping label upfront.
Send the items back, after processing by the seller i would get the remaining
refund (items+ fees , excl shipping cost that where already refunded)
On this case: honestly im not seeing anything outragous from the buyer,
For my personal store i started to contact buyers when something is not right,
When i packed the order. Asking if they would still receive the order if its
small, or a refund.
The latter when communicated rightly is the 98% choise, when the missing items
are refunded before shipped on agreement; the missing items are also technical
not part of the order any longer, and when done right should not evolve to negative
feedback i think.
And remember, life is 20% what happens , 80% how you react to it.
Best of luck with this
Regards
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| Author: | zorbanj | | Posted: | Apr 29, 2024 14:03 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 55 times | | Topic: | Help | |
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| Your buyer doesn't seem unreasonable and you handled this transaction poorly.
You got some good advice on this thread from others, I hope you take it into
consideration for the future.
Also, you're going to have alot of trouble if you ship internationally and
refuse to refund shipping for incomplete orders. You might skate by when shipping
is a few dollars but otherwise this is going to keep happening to you.
Lastly, most buyers don't read the TOS.
In Help, Shintaku writes:
| | Hello,
I'm here since 2007, it makes 17 happy years on bricklink for me and it's
a site I use daily.
I want to say that I also wrote several LEGO books and dedicated one to the late
Dan Jezek, who in my opinion built this site with an ethical view in his mind.
But there's one thing I always have problems, because now I would really
like to leave a negative feedback and I feel my hands are tied.
This user, you can look within his feedbacks, is at his second attempt to get
money from sellers for factitious reasons. He was passive-aggressive and tried
to extort me money. When I refused only because I know PayPal's TOS, this
user tried to trick me into giving him back all the shipping costs.
The last message he wrote me, as you can see, is something that should NOT be
tolerable on this platform. Though what he says, I have never ever insulted a
bricklink user in my life, I have never told a single lie, and being insulted
this way is something that should never be accepted here.
I believe bricklink should have a "report" button when an user says such
infamous things to another user.
Here we trade bricks, things that should carry happyness and joy.
I just sell stuff to buy more LEGO for myself, I am not a professional, still
I try to act in the most professional way I can.
But users like this and the fact they can pasture here on bricklink because if
I leave him a negative he will retaliate and this is more a damage for me than
for him... it's something that saddens me.
I suggest you to block this user as I did, and forgive me for my rant, I hope
this reaches to the mod team and they can start thinking something about this.
Like, for example, I would be very happy if they prevented such user to leave
me a feedback, so that I can leave a negative with no second thoughts.
Thanks
|
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| Author: | randyf | | Posted: | Apr 29, 2024 13:58 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, Gaston.La.Brick writes:
| | For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
Wonderful post. 👍
This is a shining example of how a seller should respond in a situation like
this.
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| Author: | zorbanj | | Posted: | Apr 29, 2024 13:55 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, BrickDeals writes:
| |
Sellers shouldn't be able to leave feedback for buyers.
|
There are two parties to every transaction and each one should be able to leave
feedback.
| | Every other platform, eBay, Amazon, etsy, the owners realized that allowing sellers
to leave feedback is toxic.
|
Do you sell on eBay or Amazon?
|
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| Author: | PlanetEarthToys | | Posted: | Apr 29, 2024 12:10 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, BrickDeals writes:
| | In Help, Shintaku writes:
| | Hello,
I'm here since 2007, it makes 17 happy years on bricklink for me and it's
a site I use daily.
I want to say that I also wrote several LEGO books and dedicated one to the late
Dan Jezek, who in my opinion built this site with an ethical view in his mind.
But there's one thing I always have problems, because now I would really
like to leave a negative feedback and I feel my hands are tied.
This user, you can look within his feedbacks, is at his second attempt to get
money from sellers for factitious reasons. He was passive-aggressive and tried
to extort me money. When I refused only because I know PayPal's TOS, this
user tried to trick me into giving him back all the shipping costs.
The last message he wrote me, as you can see, is something that should NOT be
tolerable on this platform. Though what he says, I have never ever insulted a
bricklink user in my life, I have never told a single lie, and being insulted
this way is something that should never be accepted here.
I believe bricklink should have a "report" button when an user says such
infamous things to another user.
Here we trade bricks, things that should carry happyness and joy.
I just sell stuff to buy more LEGO for myself, I am not a professional, still
I try to act in the most professional way I can.
But users like this and the fact they can pasture here on bricklink because if
I leave him a negative he will retaliate and this is more a damage for me than
for him... it's something that saddens me.
I suggest you to block this user as I did, and forgive me for my rant, I hope
this reaches to the mod team and they can start thinking something about this.
Like, for example, I would be very happy if they prevented such user to leave
me a feedback, so that I can leave a negative with no second thoughts.
Thanks
|
Sellers shouldn't be able to leave feedback for buyers.
Every other platform, eBay, Amazon, etsy, the owners realized that allowing sellers
to leave feedback is toxic.
The buyer had one job, they paid you. If they didn't because you don't
use instant checkout for some insane reason, file an NPB.
If there are disputes afterward deal with it through Paypal.
Bad sellers hurt the marketplace much more than bad buyers.
I say this with 20 years experience on Bricklink.
|
just imagine the in-real-life brick & mortar storefront conversation scenarios
this would be.....
{popcorn is $1.00..}
but honestly, mutual feedback is good...
my buyers on sites i buy & sell on more frequently can see how i am as both a
buyer & a seller. which creates more trust in the purchase & thus in-turn the
seller (we) can see what type of buyer they are & possibly what they like to
buy & can shoot them a DM if the Seller might have a good deal on something that
the buyer would like.
*example*
you buy a old spaceman lego guy in near mint condition on ebay. $2.00 , awesome
deal.
would you want the seller to see what you like to buy via previous buyer feedback
& dm you to see if you want to buy a shoebox full of similar old figures for
$100...?
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