BrickLink Discussion Forum

Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you

Yeah, if it really is cracks in arms and not seam lines then some photos would
help although if the seller did not spot them when sending out, chances are photos
will not help or they have been switched by the buyer. Luckily arms on older
figures tended to be plain so easy to replace unless it is a rare colour. Whereas
a crack on a torso is more problematic.

If the seller is sure the buyer is trying it on, stoplist is the way to go to
avoid the buyer in future. And as you say replacing the arms is the cheapest
option (although they might then claim the torsos cracked when replacing the
arms), or get the buyer to return them for a refund and replace them yourself.

Author:

Ziegelmeister

Posted:

Apr 25, 2023 02:42

Subject:

Re: Please guide me...don't know what to do

Viewed:

49 times

Topic:

In Problem, yorbrick writes:

"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.

How would leg studs be responsible for cracked arms?

Because I didn't see that part.

Author:

lesley2459

Posted:

Apr 25, 2023 02:37

Subject:

Re: Please guide me...don't know what to do

Viewed:

44 times

Topic:

In Problem, fignbrick writes:

Hi Everyone,

I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).

What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.

Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.

I am so worried that my rating will be affected. I take great pride in selling
on here.

Thanks in advance for the advice,
Jenn

Author:

yorbrick

Posted:

Apr 25, 2023 01:24

Subject:

Re: Please guide me...don't know what to do

Viewed:

50 times

Topic:

"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.

How would leg studs be responsible for cracked arms?

Author:

Ziegelmeister

Posted:

Apr 25, 2023 00:40

Subject:

Re: Please guide me...don't know what to do

Viewed:

53 times

Topic:

In Problem, Tloftus writes:

Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.

+1 on this theory.

OP, how do you pack your minifigs and how did you pack this order with so many?
Usually when I have more than 4 I put them all in their own bags, and each one
has a sheet of cardboard between the two so that they lay against each other
at an angle, and then I tape all of them inside sheets of cardboard to prevent
any damage.

"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.

Were these modern or classic minifigs?

Author:

yorbrick

Posted:

Apr 25, 2023 00:23

Subject:

Re: Please guide me...don't know what to do

Viewed:

39 times

Topic:

It is possible the buyer is mistaking mold seams for cracks. When do you check
them, at the time of listing or sending?

If they are plain arms then have them shipped back, then replace the arms if
the value of the figures make it worthwhile.

Author:

VOTB

Posted:

Apr 24, 2023 20:23

Subject:

Re: Please guide me...don't know what to do

Viewed:

42 times

Topic:

First off a "Non-Shipping Seller Alert" will be removed by BL. If he
has them, and says they are cracked, you obviously shipped them. As long as
you attempt to solve the problem, it will be removed. Even if they give negative
feedback, your attempt to solve the problem will show BL that it is not accurate.

I doubt that the figs were damaged in the mail. I am human and have missed a
crack myself. I had two orders where a crack was discovered, so I had two sets
of eyes looking at all my minifigs for a while. We did not find any for over
a year, so I went back to checking when I put them in inventory and when I sell
them.

For me, I would offer to send him a shipping label to send the damaged ones back.
Instruct them to take it to the counter at the PO and have the teller scan it.
Once the post office has scanned it he will not be liable for the package if
it is missing. By sending him the label you have accurate tracking info. Once
I had them I would refund the money. This will be zero cost for him and zero
profit if he plans on re-selling them. The label will likely cost you much less
than flat-out refunding him. Most likely they will just say forget it.

Above all else. Keep your side of the communication on the order (contact buyer
link on order page). Never take the conversation into emails or texts. Keep
it professional and kind. Have responses like "It has been a week since
I sent you the label to return the Minifigures. In order to refund you I will
need them back. If I don't hear anything from you by (date), I will assume
you are happy with them and will be keeping them." Provide deadlines and
reminders of deadlines. If they don't cooperate, BL will easily be able
to review your claim by seeing all the communication in one spot. I have even
copied emails sent by customers and put them in the order thread. You might
also want to watch their store to see if your figures pop up for sale. Then
you can add things to the conversation such as "I see you posted (figure)
for sale on your site, is that the same figure you are requesting a refund on?
Remember, if you send that back to me I am more than willing to refund the figure."
Once the date YOU set passes and they have not sent it back yet, contact BL to
fix any alerts and prevent them from providing feedback.

I wish you all the luck. Just remember to be kind but don't give in.

Author:

ghyde

Posted:

Apr 24, 2023 19:20

Subject:

Re: Please guide me...don't know what to do

Viewed:

57 times

Topic:

In Problem, fignbrick writes:

Did he send you any pictures of the box you shipped it in? It sounds like it
was damaged somehow, if he is telling the truth he should have provided pictures
of the box.

If you try to claim that he's lying and has deliberately broken the minifigs
that would be a long and costly battle for no real return, and you face the possibility
of having to have a retaliatory feedback from him removed.

Did you take photos of the minifigs in their packaging before you shipped them?

Something is definitely not right. If the buyer is not at fault, it means something
happened during transit.

If he won't or can't supply box photos I would recommend you refund and
stoplist him to prevent further issues.

Cheers ...

ghyde

Author:

Tloftus

Posted:

Apr 24, 2023 18:40

Subject:

Re: Please guide me...don't know what to do

Viewed:

61 times

Topic:

Author:

sasquatch_eater

Posted:

Apr 24, 2023 18:30

Subject:

Re: Please guide me...don't know what to do

Viewed:

51 times

Topic:

If he's saying the figures are cracked and you didn't ship them then
something is wrong.

Author:

fignbrick

Posted:

Apr 24, 2023 18:27

Subject:

Please guide me...don't know what to do

Viewed:

199 times

Topic:

Author:

wildchicken13

Posted:

Apr 18, 2023 20:27

Subject:

Re: Does a seller have to accept my return

Viewed:

44 times

Topic:

Indeed, I agree. It's like being asked to "read and agree to the terms
and conditions" when you download a piece of software. No one does, because
the terms are often very long and written in legal language few can read. But
by clicking "I have read and agree to the terms and conditions" you are
still bound by them even if you never actually read them.

The main difference here is that big software companies have lawyers who can
enforce their products' terms, while BrickLink sellers generally do not.
So it's BrickLink (which runs the site) and PayPal (which provides the payment
infrastructure) whose terms of service really matter.

And as you point out, store terms are often written in (sometimes bad) English,
which further weakens their validity in jurisdictions where the terms must be
in the language of the customer. At least PayPal has translated theirs into other
languages.

Author:

1001bricks

Posted:

Apr 18, 2023 20:01

Subject:

Re: Does a seller have to accept my return

Viewed:

35 times

Topic:

In Problem, wildchicken13 writes:

In Problem, 1001bricks writes:

Problem is:
* buyers don't read Store Terms,
* often Terms are too long to read,
* many people don't read English,
* nothing forces a buyer to read or agree Terms (like a check box to click
"I have understood"

.

You should refund gracefully, especially if it's not worth starting a war

for this.

On Step 1 of the checkout process, BrickLink does display the seller's terms
and conditions and the buyer must click "Agree and Continue" in order
to proceed to the next step.

What means "Agree and Continue" in Swahili?

What does this "bla bla" in Terms mean in Sweden?

Here anyway in EU, and for a private customer, you can't legally be bound
by something not written in your language (of course!)

But all in all, it's not the point.

I've scientific stats for you: 99.99% of buyers don't read ANYTHING,
including the shiping method "Please give us your Relay Point / Phone number
/ We can't deliver to PO pox", including/excluding anything, nothing,
or everything.

I was afraid of double negation.
In short, no, they read zilch, nada.

PS: and I do the same when I buy - I mean, I read but VERY quickly.

Author:

wildchicken13

Posted:

Apr 18, 2023 19:42

Subject:

Re: Does a seller have to accept my return

Viewed:

33 times

Topic:

In Problem, 1001bricks writes:

.

You should refund gracefully, especially if it's not worth starting a war

for this.

On Step 1 of the checkout process, BrickLink does display the seller's terms
and conditions and the buyer must click "Agree and Continue" in order
to proceed to the next step.

However, store terms don't have much real power. PayPal generally protects
buyers' right to a return an item for a full refund.

Author:

Nubs_Select

Posted:

Apr 18, 2023 12:00

Subject:

Re: Does a seller have to accept my return

Viewed:

38 times

Topic:

What some (myself included) do for filler standard bricks is list them in the
not applicable colour so it’s dosnt mess up the price guide and from the looks
of it that’s almost the “standard” thing to do so it dosnt mess up the price
guide at all and then there isn’t an image so the buyer dosnt visually confirm
it’s the right item which might make them wonder what it is then double check

Author:

yorbrick

Posted:

Apr 18, 2023 11:58

Subject:

Re: Does a seller have to accept my return

Viewed:

32 times

Topic:

In Problem, axaday writes:

In Problem, yorbrick writes:

I don't really understand why sellers list poor quality 'filler'
bricks here under catalogue entries. Not only is it possible for buyers to purchase
without seeing comments and terms, it also messes up the price guide but most
importantly can lead to buyer disappointment. Bundle as a custom lot that won't
appear in an easy buy or bundle with a description and photo on ebay, or a local
deal on facebook or similar to avoid high postage costs in comparison to the
value of the poor quality parts.

Or just give them to your daughters.

My daughter wouldn't use filler, she has plenty of clean parts bought here,
mainly in pinks, lavenders and purples that seem to be worth even less than filler!

Author:

axaday

Posted:

Apr 18, 2023 11:31

Subject:

Re: Does a seller have to accept my return

Viewed:

44 times

Topic:

In Problem, yorbrick writes:

Or just give them to your daughters.

Author:

yorbrick

Posted:

Apr 18, 2023 11:10

Subject:

Re: Does a seller have to accept my return

Viewed:

46 times

Topic:

Don't forget that it is possible for buyers to fill a cart here without ever
being shown the item description via Easy Buy. For this reason, I only ever seller
filler bricks as a custom lot. You can accept that our system simply does not
enforce buyers to follow our personal terms, or enforce your own terms by
leaving (and likely taking) a negative feedback.

Good idea.

I don't really understand why sellers list poor quality 'filler'
bricks here under catalogue entries. Not only is it possible for buyers to purchase
without seeing comments and terms, it also messes up the price guide but most
importantly can lead to buyer disappointment. Bundle as a custom lot that won't
appear in an easy buy or bundle with a description and photo on ebay, or a local
deal on facebook or similar to avoid high postage costs in comparison to the
value of the poor quality parts.

Author:

jennnifer

Posted:

Apr 18, 2023 10:59

Subject:

Re: Does a seller have to accept my return

Viewed:

59 times

Topic:

In Problem, MillionBricks writes:

Hi!

I have precisely this kind of problem with a client, who bought a large number
of bricks filler well identified in my description at a ridiculous price. Now
he wants to be reimbursed because he considers the bricks not usable. he insists
on re-shipping me the briks and for a refund. Already opened a case at Paypal.
This is my store policy:
Fillers: Category # 3 = When you see *Medium to heavy play wear may have; scuffs/scratches/chips/nicks,
slight damage, or discoloration.* They must be considered fillers and are list
and price as so.(undetermined type). IN THIS CATEGORY, WE WILL ONLY REFUND MISSING
ITEMS. WE WILL NOT SEND ANY REPLACEMENT.

I wonder if I should refund and move on or go to the end of the Paypal case.

Will probably have a negative feedback anyways

Thanks

Sorry that you are faced with this frustrating situation!

I don't have experience on how Paypal would rule regarding item conditions,
but accepting a return with a refund is a fairly standard for online sales especially
if the buyer is paying return postage.

Don't forget that it is possible for buyers to fill a cart here without ever
being shown the item description via Easy Buy. For this reason, I only ever seller
filler bricks as a custom lot. You can accept that our system simply does not
enforce buyers to follow our personal terms, or enforce your own terms by
leaving (and likely taking) a negative feedback.

~Jen

Author:

1001bricks

Posted:

Apr 18, 2023 10:46

Subject:

Re: Does a seller have to accept my return

Viewed:

55 times

Topic:

This is my store policy:

I wonder if I should refund and move on or go to the end of the Paypal case.

You should refund gracefully, especially if it's not worth starting a war

for this.

Author:

MillionBricks

Posted:

Apr 18, 2023 10:40

Subject:

Re: Does a seller have to accept my return

Viewed:

65 times

Topic:

Author:

rtjepsen

Posted:

Apr 18, 2023 04:35

Subject:

Re: “Parameter error” when trying to add image

Viewed:

23 times

Topic:

I had the same issue. However, once I changed the "Image Color" to Non
applicable, it loaded just fine.

Author:

mandynicholls78

Posted:

Apr 17, 2023 14:21

Subject:

Re: can you help me join these!

Viewed:

29 times

Topic:

Brilliant, Thankyou. I will get one of those on order to try. I like the twin
claw option as that should fit better with my build design where im trying to
get 3 of these lights spaced across 10 stud width.

Mandy

In Problem, wyvern writes:

I know you want a clip on the end, but depending on the build you're working
with, you can use this part:

22484 Bar 1L with Tow Ball
Parts: Bar

and then maybe you can replace the bar or whatever it's supposed to clip
to with one of these parts:

14418 Plate, Modified 1 x 2 with Small Tow Ball Socket on End
Parts: Plate, Modified

14704 Plate, Modified 1 x 2 with Small Tow Ball Socket on Side
Parts: Plate, Modified

60470b Plate, Modified 1 x 2 with 2 Open O Clips (Horizontal Grip)
Parts: Plate, Modified

Yes it actually does fit that last one! I've seen that combo before, but
I don't remember where. Whether it was in an official set or not, Stud.io
treats that connection like any other joint, so I would say it's perfectly
"legal"

Author:

wyvern

Posted:

Apr 16, 2023 18:15

Subject:

Re: can you help me join these!

Viewed:

51 times

Topic:

I know you want a clip on the end, but depending on the build you're working
with, you can use this part:

22484 Bar 1L with Tow Ball
Parts: Bar

and then maybe you can replace the bar or whatever it's supposed to clip
to with one of these parts:

14418 Plate, Modified 1 x 2 with Small Tow Ball Socket on End
Parts: Plate, Modified

14704 Plate, Modified 1 x 2 with Small Tow Ball Socket on Side
Parts: Plate, Modified

60470b Plate, Modified 1 x 2 with 2 Open O Clips (Horizontal Grip)
Parts: Plate, Modified

Author:

LeeGo73

Posted:

Apr 16, 2023 17:12

Subject:

Re: can you help me join these!

Viewed:

50 times

Topic:

In Problem, mandynicholls78 writes:

I would like to turn the clear plate around so it fits edge to edge, but as the
centres are both able to receive a stud they don't fit. Is there a stud to
stud joint? i cant use a bar as the bar with claw isnt long enough to go through
the grey to then hold the inverted clear. I need some form of claw on the back
hence the stud on the rear as its being mounted to a bar.

Thanks
Mandy

maybe these:

78258 Bar 2L with Stop Ring
Parts: Bar {Black}

11090 Bar Holder with Clip
Parts: Bar {Black}

87994 Bar 3L (Bar Arrow)
Parts: Bar {Black}

11090 Bar Holder with Clip
Parts: Bar {Black}

Author:

mandynicholls78

Posted:

Apr 16, 2023 17:06

Subject:

can you help me join these!

Viewed:

123 times

Topic:

Author:

Nubs_Select

Posted:

Apr 15, 2023 11:21

Subject:

Re: “Parameter error” when trying to add image

Viewed:

24 times

Topic:

In Problem, BricksOfFaith writes:

I keep getting a “Parameter error” when trying to add an item image. Any help
will be appreciated. Thanks!

Make sure you are trying to add it for the correct category and it’s the correct
size

Author:

BricksOfFaith

Posted:

Apr 15, 2023 10:52

Subject:

“Parameter error” when trying to add image

Viewed:

70 times

Topic:

I keep getting a “Parameter error” when trying to add an item image. Any help
will be appreciated. Thanks!

Author:

Whitten76

Posted:

Apr 14, 2023 15:37

Subject:

Re: Seller retaliation

Viewed:

68 times

Topic:

In Problem, Dino writes:

Where did you buy and how did you pay?

I paid via Paypal. As the invoice was sent to me around 1am, I paid it when I
woke up that morning at 6. Thankfully the refund came through, so in the end,
I was able to be reimbursed, but the whole situation I feel was way more complicated
and ugly than it had to be. I honestly would have been happy paying for the incorrect
pieces, but really did need the pieces I originally ordered. When I mailed the
original pieces back, and the correct pieces were still not sent is when I started
to feel slighted.

Author:

jennnifer

Posted:

Apr 14, 2023 10:17

Subject:

Re: Seller retaliation

Viewed:

91 times

Topic:

Sorry that this happened to you! It looks like you'd done your best to work
with what turned out to be a dishonest seller. If this had been my experience,
I would have cut my losses and run after:

* Seller asked if I was keeping the 2 original doors.

Everything leading up to that moment was understandable and everything after
was unreasonable. With a seller like this, the best you can hope for is a refund
for the cost of the missing items. If you had filed a NSS, that's all the
seller must do to get out of the penalty.

Also, the reason listed for the cancellation does not matter so don't worry
about that. When they cancel, a seller chooses from a list of very arbitrary
reasons in a drop-down menu that have no effect whatsoever on the cancellation.

Your only option at this point is to leave appropriate negative feedback and
be prepared to take the hit in return. Keep your feedback and your response to
their feedback professional and factual. No one is going to hold retaliatory
feedback against you. The only hope for penalizing sellers like this is to pile
on the negatives.

Good luck!
~Jen

Author:

Dino

Posted:

Apr 14, 2023 10:08

Subject:

Re: Seller retaliation

Viewed:

62 times

Topic:

Where did you buy and how did you pay?

Author:

BrickDesignerNL

Posted:

Apr 12, 2023 09:05

Subject:

Re: U C sets - wrong dimensions for shipping

Viewed:

46 times

Topic:

How can we make this s feature request / change requests for BrickLink?
Because when reading https://www.bricklink.com/help.asp?helpID=102 is says:

[Quote]
Used Sets - The set has been opened, inner bags are no longer intact and
or was previously built. If the parts do show excessive wear, discoloration,
excessive scratches, other marks, etc. this should be noted, as well.

Complete - Set contains all parts necessary to build all of the models
(including alternate models) in the instructions but does not have to contain
the original box/packaging and/or extra parts. If the set is missing instructions,
the description must state so. If the set did not come with instructions then
the set should include all parts listed in the picture inventory which is located
on the box or bucket. The set must include all original stickers used on the
model either still on the sticker sheet or applied.
[/Quote]

So it would be great if we can check/uncheck that it should be counted as "same
volume as parted out set" vs "same volume as original box".

Author:

peregrinator

Posted:

Apr 12, 2023 08:46

Subject:

Re: U C sets - wrong dimensions for shipping

Viewed:

37 times

Topic:

Make sure this setting is checked under Settings Management Store / Inventory
Options, then manually adjust the items in your inventory:

Author:

pcthurman

Posted:

Apr 12, 2023 08:34

Subject:

Re: U C sets - wrong dimensions for shipping

Viewed:

32 times

Topic:

In Problem, BrickDesignerNL writes:

I'm selling my old used sets, without box, with instructions.
The sets are marked as used condition and complete.
So there is no original LEGO box.

When a buyer adds a set that can easily be fit into an envelope, BrickLink still
assumes the size of the original box as shipping size. As a result it automatically
over estimates the real shipping costs and assumes a package.

As a result people won't buy or are paying more for shipping then real costs,
which is illegal in our country.

How can I fix this? How can I let BrickLink handle the used sets without box
as having the same volume as the lose parts? So having the same shipping costs
and volume as if people would add all parts separately to the shopping chart?

Thank you,

You will have to manually change each weight in order for it to calculate the
correct shipping costs. This has been discussed on the forum before but I could
not find the post.

Cass T

Author:

BrickDesignerNL

Posted:

Apr 12, 2023 08:11

Subject:

U C sets - wrong dimensions for shipping

Viewed:

67 times

Topic:

Author:

pcthurman

Posted:

Apr 10, 2023 13:15

Subject:

Re: Emptying shopping carts

Viewed:

21 times

Topic:

In Problem, Avery writes:

How can I empty shopping carts from stores that are closed?
I filled up carts in several stores (without placing the orders) that are now
closed.
Thanks

Go into your cart. Choose and view an order. At the bottom on the left side is
a garbage can. Click it and it will empty your cart.

Cass T

Author:

Avery

Posted:

Apr 10, 2023 12:50

Subject:

Emptying shopping carts

Viewed:

73 times

Topic:

How can I empty shopping carts from stores that are closed?
I filled up carts in several stores (without placing the orders) that are now
closed.
Thanks

Author:

1001bricks

Posted:

Apr 6, 2023 13:06

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

32 times

Topic:

In Problem, SylvainLS writes:

In Problem, 1001bricks writes:

In Problem, zorbanj writes:

Click the "Contact" button (see attached). But, why would you deal with
someone who stop listed you?

Yep, that's the good question!

“I want to do business with you but I don’t want you to do business with me”
is indeed awkward.

Which is why I never bought from you, ah!

Author:

SylvainLS

Posted:

Apr 6, 2023 13:01

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

29 times

Topic:

In Problem, 1001bricks writes:

In Problem, zorbanj writes:

Click the "Contact" button (see attached). But, why would you deal with
someone who stop listed you?

Yep, that's the good question!

“I want to do business with you but I don’t want you to do business with me”
is indeed awkward.

Maybe the potential buyer should have looked at their stop list before

Author:

1001bricks

Posted:

Apr 6, 2023 12:53

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

33 times

Topic:

In Problem, zorbanj writes:

Click the "Contact" button (see attached). But, why would you deal with
someone who stop listed you?

Yep, that's the good question!

Author:

zorbanj

Posted:

Apr 6, 2023 12:15

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

34 times

Topic:

Click the "Contact" button (see attached). But, why would you deal with
someone who stop listed you?

In Problem, legoranger00 writes:

Someone sent me a message saying their interested in my 40 bin organizers I’m
trying to sell, but I can’t message them back because they’ve put me on their
stop list. How am I suppose to do business with someone that put me on their
stop list?

Author:

legoranger00

Posted:

Apr 6, 2023 12:07

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

33 times

Topic:

In Problem, UTLF writes:

If you visit their store and use the message function on the store page, you'll
be able to send them a reply

Thanks for the help. I tried it and the message was sent. Now I just wait for
a reply.

Author:

wildchicken13

Posted:

Apr 6, 2023 10:59

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

41 times

Topic:

Stoplisting a member does in fact block messages from them through the normal
BrickLink contact feature, and it has been this way for some time. However, they
can still send messages via the blue contact button on your store page.

Author:

crazylegoman

Posted:

Apr 6, 2023 10:54

Subject:

Re: I can’t contact someone who contacted me?

Viewed:

43 times

Topic:

In Problem, legoranger00 writes:

I thought being on someone's stop list only prevented you from buying something
from that member's shop. I just looked up stop lists in the Help center,
and it doesn't mention anything about blocking messages from someone who
is stop listed. Maybe Bricklink worked that function in without telling us?

David

Author:

legoranger00

Posted:

Apr 6, 2023 10:40

Subject:

I can’t contact someone who contacted me?

Viewed:

96 times

Topic:

Author:

Akir

Posted:

Mar 31, 2023 13:32

Subject:

Re: Verifizierung

Viewed:

26 times

Topic:

In Problem, Patschie writes:

Hallo ich habe folgendes Problem ich bin grade bei der verifizierung bei Schritt
2 wo ich was in mein Inventar hinzufügen muss da wollte ich das Set 21044 als
ganzes hinzufügen also bon ich auf Artikel hinzufügen gegangen habe Set angeklickt
und wenn ich dann auf einreichen klicke passiert einfach nix igal wie ich das
wende und drehe.

Hat da wer eine Idee woran das liegen kann ? Oder bin ich einfach nur zu blöde

Ich bin nicht sicher wo Du klickst - wenn Du im Katalog das Set aufrufst, findest
Du rechts neben dem Bild einen Punkt "Add to my Store Inventory" (bin
nicht sicher wie's auf deutsch heisst, sorry!). Da drauf musst Du klicken,
dann kommt eine Seite, in der Du alle Infos eingeben kannst - Verkaufspreis,
Anzahl auf Lager, Zustand ...
Dann ganz unten auf "Review Item" und bestaetigen, und es sollte in Deinem
Shop drin sein.
Auf die Dauer wird dann eine Inventar-Verwaltungs-Software wie Brickstock interessant,
damit geht's einfach schneller, aber fuer den Anfang sollte die Methode mit
jedem Set oder Teil im Katalog klappen.
Alles Gute mit Deinem Shop!
Patrick

Author:

Patschie

Posted:

Mar 30, 2023 13:55

Subject:

Verifizierung

Viewed:

73 times

Topic:

Author:

peregrinator

Posted:

Mar 24, 2023 13:59

Subject:

Re: Store not opening?

Viewed:

46 times

Topic:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

It also does the same thing to other stores, including yours

Try closing all bricklink tabs and then clearing browser cache and cookies and
then exit your browser and then open them again

I would try it in an incognito window first (without logging in)

Author:

Nubs_Select

Posted:

Mar 24, 2023 13:53

Subject:

Re: Store not opening?

Viewed:

23 times

Topic:

In Problem, BricksOfFaith writes:

It also does the same thing to other stores, including yours

Try closing all bricklink tabs and then clearing browser cache and cookies and
then exit your browser and then open them again

Author:

BricksOfFaith

Posted:

Mar 24, 2023 13:48

Subject:

Re: Store not opening?

Viewed:

22 times

Topic:

In Problem, Nubs_Select writes:

Try a different device

It works on my iPhone.

Author:

BricksOfFaith

Posted:

Mar 24, 2023 13:47

Subject:

Re: Store not opening?

Viewed:

30 times

Topic:

It also does the same thing to other stores, including yours

Author:

Nubs_Select

Posted:

Mar 24, 2023 13:46

Subject:

Re: Store not opening?

Viewed:

24 times

Topic:

In Problem, BricksOfFaith writes:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Looks open to me

Every time I hit “visit store” it comes up with a blank screen…..

Press control R if your on windows maybe to force refresh the page

Didn’t work…

Try a different device

Author:

BricksOfFaith

Posted:

Mar 24, 2023 13:42

Subject:

Re: Store not opening?

Viewed:

36 times

Topic:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Looks open to me

Every time I hit “visit store” it comes up with a blank screen…..

Press control R if your on windows maybe to force refresh the page

Didn’t work…

Author:

Nubs_Select

Posted:

Mar 24, 2023 13:37

Subject:

Re: Store not opening?

Viewed:

33 times

Topic:

In Problem, BricksOfFaith writes:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Looks open to me

Every time I hit “visit store” it comes up with a blank screen…..

Press control R if your on windows maybe to force refresh the page

Author:

BricksOfFaith

Posted:

Mar 24, 2023 13:29

Subject:

Re: Store not opening?

Viewed:

35 times

Topic:

In Problem, Nubs_Select writes:

In Problem, BricksOfFaith writes:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Looks open to me

Every time I hit “visit store” it comes up with a blank screen…..

Author:

Nubs_Select

Posted:

Mar 24, 2023 13:27

Subject:

Re: Store not opening?

Viewed:

34 times

Topic:

In Problem, BricksOfFaith writes:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Looks open to me

Author:

BricksOfFaith

Posted:

Mar 24, 2023 13:26

Subject:

Store not opening?

Viewed:

109 times

Topic:

When I try to open my store, it just goes to a blank white screen. Any help would
be appreciated. I logged out and logged back in but same issues

Author:

kegelken

Posted:

Mar 22, 2023 14:51

Subject:

Re: Shipping to Brasil

Viewed:

40 times

Topic:

Package wasn’t tracked so good to know.
In Problem, SylvainLS writes:

In Problem, kegelken writes:

I got a first order from Brazil. I send the envelope with all the paperwork.
It came back asking for a s10 code. After some Googling found out this a special
code for sending parcels to Brazil. Anyone experience with this how to get one
and are there any other countries where you need one of those?

It seems an S10 code is “just” an international tracking number (13-digits).

I presume your package wasn’t tracked?

Author:

molten.brick

Posted:

Mar 22, 2023 13:42

Subject:

Re: Shipping to Brasil

Viewed:

40 times

Topic:

Brazil must have a biological inhibitant code due to their amazing meat business.
Meet the mildest of requirements, and you may attain access?

In Problem, SylvainLS writes:

In Problem, kegelken writes:

It seems an S10 code is “just” an international tracking number (13-digits).

I presume your package wasn’t tracked?

Author:

SylvainLS

Posted:

Mar 22, 2023 13:39

Subject:

Re: Shipping to Brasil

Viewed:

39 times

Topic:

In Problem, kegelken writes:

It seems an S10 code is “just” an international tracking number (13-digits).

I presume your package wasn’t tracked?

Author:

kegelken

Posted:

Mar 22, 2023 13:27

Subject:

Shipping to Brasil

Viewed:

79 times

Topic:

Author:

Nubs_Select

Posted:

Mar 16, 2023 12:03

Subject:

Re: Buyer not paying

Viewed:

38 times

Topic:

In Problem, yorbrick writes:

If a buyer contacts me and gives me reasons for why he does not want his order
any more, I accept and cancel it under the condition that he leaves a positive
feedback first. I explain that I have not done anything wrong and so, I expect,
at least, a positive feedback.

Once he does, then I cancel it.

That seems to be very close to feedback extortion, if you will only cancel an
order if you get positive feedback out of it. If there is no transaction, there
is no need for feedback at all.

You have not done anything wrong, so at the least/worst I'd expect no feedback
(and definitely not negative).

You’d be surprised. I’ve had a customer leave negative after I filled a NPB which
was quickly removed about how they thought I didn’t care about their order since
it was only $30 or something and I was really confused since the buyer never
paid and never communicated (it was about a month or so total since the order
was placed until canceled) until that feedback but thankfully it was quickly
removed

Author:

pcthurman

Posted:

Mar 16, 2023 11:40

Subject:

Re: Buyer not paying

Viewed:

37 times

Topic:

In Problem, Cosyrow writes:

How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.

Make sure to communicate through the Bricklink system.

Send your buyer a reminder notice that payment is expected within X number of
days.

On the 5th day, send another reminder about payment.

At this point you could consider sending an e-mail directly to them as well.

After 5 days, file an NPB. They will have 7 days to respond to the NPB.

Good luck!
Cass T

Author:

yorbrick

Posted:

Mar 16, 2023 11:37

Subject:

Re: Buyer not paying

Viewed:

32 times

Topic:

Once he does, then I cancel it.

Author:

rankster

Posted:

Mar 16, 2023 05:41

Subject:

Re: Buyer not paying

Viewed:

48 times

Topic:

In Problem, wildchicken13 writes:

If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.

Actually you can start NPB after 5 days. It was lowered from 7 days but the help
page hasn't been updated since then.

The buyer has 1 week to respond to the NPB before the seller can cancel the order.

https://www.bricklink.com/help.asp?helpID=72

Hope that helps.

Author:

SezaR

Posted:

Mar 16, 2023 03:54

Subject:

Re: Buyer not paying

Viewed:

37 times

Topic:

In Problem, Cosyrow writes:

In Problem, wildchicken13 writes:

In Problem, Cosyrow writes:

How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.

If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.

The buyer has 1 week to respond to the NPB before the seller can cancel the order.

https://www.bricklink.com/help.asp?helpID=72

Hope that helps.

OK, thank you.

Do not just cancel the order.
Open a Non-Paying-Buyer strike and make sure you complete. It may take between
7-14 days depending on if buyer responds to it or not. If a buyer gets 3 NPB
strikes completed, his buying priviledge will be permanently revoked!
Thanks to sellers who complete NPBs, bad buyers will get themselves banned and
sellers will have less problems.

On the other hand, if you just cancel the order, the buyer can leave you a bad
feedback (negative or neutral) which works against the reputation of your store.
By completing an NPB, the buyer cannot leave any feedback or if he has already
left one for you, it gets automatically removed.

Once he does, then I cancel it.

Author:

Cosyrow

Posted:

Mar 16, 2023 03:24

Subject:

Re: Buyer not paying

Viewed:

36 times

Topic:

In Problem, wildchicken13 writes:

In Problem, Cosyrow writes:

How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.

OK, thank you.

Author:

wildchicken13

Posted:

Mar 16, 2023 03:14

Subject:

Re: Buyer not paying

Viewed:

40 times

Topic:

In Problem, Cosyrow writes:

How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.

Author:

Cosyrow

Posted:

Mar 16, 2023 03:00

Subject:

Buyer not paying

Viewed:

125 times

Topic:

How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.

Author:

pcthurman

Posted:

Mar 15, 2023 00:59

Subject:

Re: How can I part out my whole collection?

Viewed:

36 times

Topic:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

Part each set out into a wanted list. You will have all 18 sets on 1 wanted list.
This can be downloaded in an XML file I believe.

Cass T

Author:

wildchicken13

Posted:

Mar 14, 2023 20:42

Subject:

Re: How can I part out my whole collection?

Viewed:

39 times

Topic:

In Problem, 1001bricks writes:

Or - as usual - BrickStore, free, open-source, does this, that and million other
things.

Apart Mustard, it doesn't do it.
Pretty deceiving IMO for this matter

Yes, I would like to part out mustard into its constituent ingredients.

Author:

1001bricks

Posted:

Mar 14, 2023 14:40

Subject:

Re: How can I part out my whole collection?

Viewed:

44 times

Topic:

In Problem, SylvainLS writes:

In Problem, Brick_Qc writes:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

This isn't a good venue to do this. Try eBay instead.

CraftyRaf is not talking about selling, they are talking about the new My Collection
feature

Or at least, it’s what I think

And I don’t see a ready-to-use part out option for My Collection yet.

One solution would be to download the sets’ inventories ( https://www.bricklink.com/catalogDownload.asp
) and then import them in My Collection.

Or - as usual - BrickStore, free, open-source, does this, that and million other
things.

Apart Mustard, it doesn't do it.
Pretty deceiving IMO for this matter

Author:

SylvainLS

Posted:

Mar 14, 2023 13:44

Subject:

Re: How can I part out my whole collection?

Viewed:

46 times

Topic:

In Problem, SylvainLS writes:

In Problem, Brick_Qc writes:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

This isn't a good venue to do this. Try eBay instead.

CraftyRaf is not talking about selling, they are talking about the new My Collection
feature

Or at least, it’s what I think

Author:

SylvainLS

Posted:

Mar 14, 2023 13:40

Subject:

Re: How can I part out my whole collection?

Viewed:

37 times

Topic:

In Problem, Brick_Qc writes:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

This isn't a good venue to do this. Try eBay instead.

CraftyRaf is not talking about selling, they are talking about the new My Collection
feature

Author:

yorbrick

Posted:

Mar 14, 2023 13:26

Subject:

Re: How can I part out my whole collection?

Viewed:

36 times

Topic:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

To sell, or just as a parts list? Try rebrickable for a list of parts.

Author:

Brick_Qc

Posted:

Mar 14, 2023 13:14

Subject:

Re: How can I part out my whole collection?

Viewed:

50 times

Topic:

In Problem, CraftyRaf writes:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

This isn't a good venue to do this. Try eBay instead.

Author:

CraftyRaf

Posted:

Mar 14, 2023 12:43

Subject:

How can I part out my whole collection?

Viewed:

111 times

Topic:

Hi all,
I can't find how to part out my whole collection. I have 18 sets and I want
1 list of all items in those 18 sets combined. How can I do that?
Thanks for the help!

Author:

jennnifer

Posted:

Mar 1, 2023 19:24

Subject:

Re: Did the default invoice change?

Viewed:

47 times

Topic:

I don't know if it helps, but I received a manual invoice this morning and
all the blabber was still at the top.

There have been several messages lately about manual invoicing not working properly.
Has anyone else seen a resolution for these? If there were any, I missed them.

Thanks,
Jen

In Problem, dcarmine writes:

Hi, looks like my auto invoice is broken.

Did the blabber at the beginning of an invoice that Bricklink put in (hidden
until you send the invoice) is gone. I reset the default and it's still
gone. That broke my auto invoices for orders that are not instant checkout.

Did that get changed? That's an awful big change with no notice!!

If I'm missing something please inform me so I can fix it.

Thanks
Donna

Author:

dcarmine

Posted:

Mar 1, 2023 14:18

Subject:

Did the default invoice change?

Viewed:

96 times

Topic:

Author:

Sadler_Bricks

Posted:

Feb 25, 2023 01:38

Subject:

Re: No Option for "Paid"

Viewed:

31 times

Topic:

Good job and you figured it out. Congrats. Keep building and growing.

Sadler_bricks

Author:

Nubs_Select

Posted:

Feb 23, 2023 11:24

Subject:

Re: No Option for "Paid"

Viewed:

27 times

Topic:

In Problem, SylvainLS writes:

In Problem, jennnifer writes:

[…]
No, it is not just you. BrickLink did a horrible job of communicating this very
important change to sellers. They seem to think that sending one cryptic message
is enough to inform the entire community of a system wide change.

Take care,
Jen

But but but, there’s been many many messages on the forum!… of users complaining
something was broken and users explaining what was wrong

Author:

SylvainLS

Posted:

Feb 23, 2023 10:54

Subject:

Re: No Option for "Paid"

Viewed:

27 times

Topic:

In Problem, jennnifer writes:

But but but, there’s been many many messages on the forum!… of users complaining
something was broken and users explaining what was wrong

Author:

jennnifer

Posted:

Feb 23, 2023 08:07

Subject:

Re: No Option for "Paid"

Viewed:

54 times

Topic:

In Problem, TheBrickGuys writes:

A big thank you to everybody that helped me figure out what I was doing wrong.
My inserted link to make a payment to my PayPal address was the problem. My customer
choose that option instead of the BrickLink Pay button on the invoice that we
sent them. I have removed the link so that it will no longer be included on future
manually sent invoices.

Again, thank you for all the replies and help. It was something I should have
already known but hey, I never said I was smarrt.

Jim.

No, it is not just you. BrickLink did a horrible job of communicating this very
important change to sellers. They seem to think that sending one cryptic message
is enough to inform the entire community of a system wide change.

Take care,
Jen

Author:

TheBrickGuys

Posted:

Feb 23, 2023 01:40

Subject:

Re: No Option for "Paid"

Viewed:

32 times

Topic:

In Problem, peregrinator writes:

In Problem, TheBrickGuys writes:

He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.

BL can't collect the taxes unless the buyer pays on-site - if the buyer pays
directly through PayPal BL never "sees" that transaction.

It could just be that this situation just hasn't happened to you over the
past few years (as you say, most buyers pay on-site; and if a buyer lives in
a state that doesn't collect sales tax, it doesn't matter).

I agree, I think that is exactly what happened. Well, at least now I have that
option removed from the invoice I send out.

Jim

Author:

TheBrickGuys

Posted:

Feb 22, 2023 23:24

Subject:

Re: No Option for "Paid"

Viewed:

40 times

Topic:

Author:

TheBrickGuys

Posted:

Feb 22, 2023 23:17

Subject:

Re: No Option for "Paid"

Viewed:

30 times

Topic:

Chances are your buyers have been clicking the pay button, rather than the link.
BL also puts a warning on the invoice if the buyer's location requires sales
tax....

That makes a lot of sense. If I received an invoice that had a link from the
buyer or a pay button from BrickLink, I would always choose the button so that
is probably what has been going on.

Jim.

Author:

CPgolfaddict

Posted:

Feb 22, 2023 22:32

Subject:

Re: No Option for "Paid"

Viewed:

34 times

Topic:

Only since BL implemented Sales Tax / VAT collection for the buyer's location.
In the US --- https://www.bricklink.com/help.asp?helpID=2503

Chances are your buyers have been clicking the pay button, rather than the link.
BL also puts a warning on the invoice if the buyer's location requires sales
tax....

------------------------

Message from BrickLink:

This message is to guide you through the payment process for BrickLink Order
#000000000. In the rare case that Seller provides different off-site payment
instructions below, we would like to advise you to submit payment using the PAY
NOW button on the Order Details page. This is because any payments made using
other methods may result in an improper transaction where tax is not paid to
the state. Thank you, and we appreciate your continued support.

To submit payment for this order, click on the PAY NOW button on the order details
page.

-----------------------

In Problem, TheBrickGuys writes:

For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.

I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.

So your saying that if I send a manual invoice to a customer that there is a
"Pay" button on there? Below is a line that we included on all invoices
we send manually for the link top make the payment(the X's are replacing
my PayPal email):

https://www.paypal.com/cgi-bin/webscr?&cmd=_xclick&business=XXXX@XXX.com¤cy_code=USD&amount=41.64&item_name=Order21450872

So I take it that all this time (at least sense BL implemented onsite payments)
I should not have had that line in there because there was always a "Pay"
button on the invoice? Which makes sense considering I always see the pay button
when I place an order on BL and get sent an invoice.

Jim.

Author:

Nubs_Select

Posted:

Feb 22, 2023 21:47

Subject:

Re: No Option for "Paid"

Viewed:

29 times

Topic:

In Problem, TheBrickGuys writes:

should be something like this
at least that how it always is for the many orders I've placed. also its
on the actual order page as a banner type thing

Author:

TheBrickGuys

Posted:

Feb 22, 2023 21:43

Subject:

Re: No Option for "Paid"

Viewed:

36 times

Topic:

Author:

peregrinator

Posted:

Feb 22, 2023 17:04

Subject:

Re: No Option for "Paid"

Viewed:

39 times

Topic:

In Problem, TheBrickGuys writes:

Author:

Stellar

Posted:

Feb 22, 2023 16:32

Subject:

Re: No Option for "Paid"

Viewed:

37 times

Topic:

In Problem, TheBrickGuys writes:

In Problem, SylvainLS writes:

In Problem, TheBrickGuys writes:

[…]

Is he required to pay on-site? Did he pay on-site?

Not that I know of.

I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.

(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)

The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?

Yes, a bit more than two years ago, BrickLink started to collect taxes….

In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)

He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.

Thanks, Jim.

Author:

Nubs_Select

Posted:

Feb 22, 2023 16:18

Subject:

Re: No Option for "Paid"

Viewed:

42 times

Topic:

In Problem, TheBrickGuys writes:

In Problem, SylvainLS writes:

In Problem, TheBrickGuys writes:

[…]

Is he required to pay on-site? Did he pay on-site?

Not that I know of.

Yes, a bit more than two years ago, BrickLink started to collect taxes….

they can only collect tax if payment is made directly on bricklink otherwise
all the tax money goes to you

Thanks, Jim.

Author:

TheBrickGuys

Posted:

Feb 22, 2023 16:15

Subject:

Re: No Option for "Paid"

Viewed:

41 times

Topic:

In Problem, SylvainLS writes:

In Problem, TheBrickGuys writes:

[…]

Is he required to pay on-site? Did he pay on-site?

Not that I know of.

Yes, a bit more than two years ago, BrickLink started to collect taxes….

Author:

Ziegelmeister

Posted:

Feb 22, 2023 15:54

Subject:

Re: Buyer not responding to emails & messages

Viewed:

50 times

Topic:

In Problem, yorbrick writes:

In Problem, brac.brick writes:

I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .

Or do I wait a week and then cancel the order, refund in full ?

thanks

If you don't hear back after a few days, I suggest a final email saying that
you will send the order without the missing part and will refund for the missing
part, unless they want to cancel the order and let you know within 2 days.

I've had to do this once (not sure if BrickStore and Bricklink aren't
talking together nicely). I waited a few days to ship and sent multiple messages.
So I refunded the amount for the missing part and then included a print out
of the messages I sent to document I tried to reach out.

Never heard from them but believe they left positive feedback.

Author:

1001bricks

Posted:

Feb 22, 2023 15:54

Subject:

Re: No Option for "Paid"

Viewed:

39 times

Topic:

In Problem, peregrinator writes:

In Problem, TheBrickGuys writes:

Is he required to pay on-site? Did he pay on-site?

Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?

If BL collected taxes (sales tax or VAT) on the order then the buyer has to pay
on-site.

^ this also, of course!

Author:

SylvainLS

Posted:

Feb 22, 2023 15:54

Subject:

Re: No Option for "Paid"

Viewed:

31 times

Topic:

In Problem, TheBrickGuys writes:

[…]

Is he required to pay on-site? Did he pay on-site?

Not that I know of.

Yes, a bit more than two years ago, BrickLink started to collect taxes….

Author:

peregrinator

Posted:

Feb 22, 2023 15:52

Subject:

Re: No Option for "Paid"

Viewed:

38 times

Topic:

In Problem, TheBrickGuys writes:

Is he required to pay on-site? Did he pay on-site?

If BL collected taxes (sales tax or VAT) on the order then the buyer has to pay
on-site.

Author:

brac.brick

Posted:

Feb 22, 2023 15:46

Subject:

Re: Buyer not responding to emails & messages

Viewed:

39 times

Topic:

In Problem, molten.brick writes:

In Problem, Brickwilbo writes:

In Problem, brac.brick writes:

Always wait for the buyers response.
Contact through the contact button on the orders details page

The buyer may have based their entire order around that one part?

It is possible which is why I am hesitant to ship without it . i will just give
it a day or 2 more and then try again. I like the idea of the phone number
, just feel it's a bit intrusive.

Author:

1001bricks

Posted:

Feb 22, 2023 15:43

Subject:

Re: No Option for "Paid"

Viewed:

39 times

Topic:

In Problem, TheBrickGuys writes:

In Problem, peregrinator writes:

In Problem, TheBrickGuys writes:

On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".

I hope this makes sense.

Jim.

Is he required to pay on-site? Did he pay on-site?

So, how did he pay???

If he paid off site, then you've to re-invoice him off site and mark it paid.

Author:

TheBrickGuys

Posted:

Feb 22, 2023 15:40

Subject:

Re: No Option for "Paid"

Viewed:

48 times

Topic: