Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | Teup | Posted: | Jan 19, 2022 16:28 | Subject: | Re: Newbie confusion! | Viewed: | 60 times | Topic: | Help | |
| In Help, ccroxton writes:
| I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4?
|
A lot is just an article that you have listed for sale. When you create a new
lot, it gets a unique lot ID number. Different kinds of parts will be listed
in your store as different lots by necessity, but theoretically (don't do
it) you could make a separate lot for every single part that you own. You'd
just get an extremely long list of the same kind of part, but they're different
"lots".
|
|
Author: | ccroxton | Posted: | Jan 19, 2022 16:23 | Subject: | Re: Newbie confusion! | Viewed: | 59 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, ccroxton writes:
| I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4?
|
Yes, a black 2x4 brick (3001), for example, would be a different lot than a red
2x4 brick. Also we distinguish between New and Used, so you might have New black
2x4 bricks and Used black 2x4 bricks and these would be separate lots.
Now you might still want to have multiple lots with the same parts if there's
some distinguishing characteristic you want your buyers to know about. I do this
sometimes with Used parts, but also with Used minifigures, in cases where worn
minifigures are still in demand.
| Are all pieces expected to be washed and cleaned?
|
I don't think you need to clean every part (I've never heard of anyone
cleaning New parts) but if a part is visibly dirty - please clean it.
| I have about 25
pounds of sealed bags (new parts), but once you open the bags, handle the parts,
and then put them into the appropriate storage place, they will get slightly
scratched/scuffed. Is this expected, or is there a solution for this?
|
You can minimize it but generally speaking there will be some light scratching
involved even with new parts - it happens at the factory, it happens during transport,
it happens at retail, etc.
|
Thank you for the detailed reply! I guess I have a LOT of bricks to wash!
I have built and run ecommerce sites since the 1990s, and each one uses different
terminology! I this case, I am guessing a GROUP would consist of any collection
the seller wants to make? Most recent, best sellers, etc. are common, or things
on sale, unusual items, etc.?
I noticed there are separate listings for parts with stickers applied, so those
would be additional LOTS, as would any pre-printed bricks? 3001 with a smile,
with a frown, with different texts, these are each a different lot?
|
|
Author: | peregrinator | Posted: | Jan 19, 2022 16:10 | Subject: | Re: Newbie confusion! | Viewed: | 65 times | Topic: | Help | |
| In Help, ccroxton writes:
| I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4?
|
Yes, a black 2x4 brick (3001), for example, would be a different lot than a red
2x4 brick. Also we distinguish between New and Used, so you might have New black
2x4 bricks and Used black 2x4 bricks and these would be separate lots.
Now you might still want to have multiple lots with the same parts if there's
some distinguishing characteristic you want your buyers to know about. I do this
sometimes with Used parts, but also with Used minifigures, in cases where worn
minifigures are still in demand.
| Are all pieces expected to be washed and cleaned?
|
I don't think you need to clean every part (I've never heard of anyone
cleaning New parts) but if a part is visibly dirty - please clean it.
| I have about 25
pounds of sealed bags (new parts), but once you open the bags, handle the parts,
and then put them into the appropriate storage place, they will get slightly
scratched/scuffed. Is this expected, or is there a solution for this?
|
You can minimize it but generally speaking there will be some light scratching
involved even with new parts - it happens at the factory, it happens during transport,
it happens at retail, etc.
|
|
Author: | ccroxton | Posted: | Jan 19, 2022 15:58 | Subject: | Newbie confusion! | Viewed: | 253 times | Topic: | Help | |
| I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4? What is a group? Why would you want/need
to charge additional fees for a large group of unrelated parts? Any suggestions
for making this enormous task any easier? Do pulled sets sell any better than
just pieces? Are all pieces expected to be washed and cleaned? I have about 25
pounds of sealed bags (new parts), but once you open the bags, handle the parts,
and then put them into the appropriate storage place, they will get slightly
scratched/scuffed. Is this expected, or is there a solution for this?
Sorry for so many questions, but with this many parts, I need to get as much
right as possible the first time around!
|
|
Author: | Gandalf68 | Posted: | Jan 19, 2022 15:13 | Subject: | Re: Can you help me identify this part please ? | Viewed: | 34 times | Topic: | Help | |
| In Help, taxan writes:
| In Help, Gandalf68 writes:
| It seems to be 2 cylinders inside another cylinder but i can't find what
those parts are (as well as the big cylinder)
Anyone can help ?
|
The big cylinder looks like a upside down:
The smaller looks like a wheel.
|
Thanks a lot
|
Author: | Gandalf68 | Posted: | Jan 19, 2022 15:11 | Subject: | Re: Can you help me identify this part please ? | Viewed: | 30 times | Topic: | Help | |
| In Help, Hurt writes:
| In Help, Gandalf68 writes:
| It seems to be 2 cylinders inside another cylinder but i can't find what
those parts are (as well as the big cylinder)
Anyone can help ?
|
Seems to be:
+
|
YES exactly !
Thank you so much !
|
Author: | taxan | Posted: | Jan 19, 2022 14:54 | Subject: | Re: Can you help me identify this part please ? | Viewed: | 41 times | Topic: | Help | |
| In Help, Gandalf68 writes:
| It seems to be 2 cylinders inside another cylinder but i can't find what
those parts are (as well as the big cylinder)
Anyone can help ?
|
The big cylinder looks like a upside down:
The smaller looks like a wheel.
|
|
Author: | Hurt | Posted: | Jan 19, 2022 14:50 | Subject: | Re: Can you help me identify this part please ? | Viewed: | 50 times | Topic: | Help | |
| In Help, Gandalf68 writes:
| It seems to be 2 cylinders inside another cylinder but i can't find what
those parts are (as well as the big cylinder)
Anyone can help ?
|
Seems to be:
+
|
Author: | Gandalf68 | Posted: | Jan 19, 2022 14:43 | Subject: | Can you help me identify this part please ? | Viewed: | 126 times | Topic: | Help | |
| It seems to be 2 cylinders inside another cylinder but i can't find what
those parts are (as well as the big cylinder)
Anyone can help ?
|
|
|
Author: | peregrinator | Posted: | Jan 19, 2022 12:47 | Subject: | Re: How to ship Lego? | Viewed: | 29 times | Topic: | Help | |
| In Help, hkl22 writes:
| I looked on the USPS link and saw those free shipping supplies, and have a couple
questions. When you get those boxes, do you have to use them for priority mail?
|
Yes.
| Or could I get those boxes for free and ship cheaply with pirate ship? In other
words, once you get those free shipping boxes, what should you do to ensure the
cheapest shipping?
|
You can still use Pirate Ship to ship Priority Mail with those boxes and the
rates are much better than the retail rates. Depending on the box you might qualify
for the Priority Mail Cubic rate which - as far as I know - isn't even available
at retail.
You can't use the free boxes, then turn around and ship First Class. Even
if you turn the box inside out it still says "Priority Mail" on it.
|
|
Author: | DPB | Posted: | Jan 19, 2022 12:46 | Subject: | Re: How to ship Lego? | Viewed: | 36 times | Topic: | Help | |
| Simply put, no. Those are ONLY for use with Priority US Mail, which starts at
a much higher rate than "cheap" or First-Class shipping. They most likely
will refuse to accept the shipment if it only carries first class postage or
will hit it with "postage due" status to the receiver.
First thing I would recommend has already been stated, go and get yourself some
6x10 bubble mailers (or even slightly smaller). I found a nice small supply of
cheap shipping boxes on other sites for sale. I started by buying 25 6x4x4 brown
fold up shipping boxes. They were maybe 30 cents each?
As business grew, I branched out and started buying other sizes. I also found
a few great "auctions" where they were selling an assortment, in one lot. Check
your local online markets for folks getting rid of shipping supplies, as their
interest faded and they want to pass along cheap supplies.
Good Luck.
|
|
Author: | hkl22 | Posted: | Jan 19, 2022 12:10 | Subject: | Re: How to ship Lego? | Viewed: | 41 times | Topic: | Help | |
| In Help, Shiny_Stuff writes:
| In Help, Kefir101Awesome writes:
| Hi everyone,
I'm a first-time seller, and so I'm wondering how exactly do I ship my
Lego. Are there any thorough guides on the Bricklink shipping process? Can I
just put some lego in a zip lock bag in a letter, write the address, and send
it? Do I need any barcodes, are there premade stickers/stamps I'm supposed
to add, etc. Any help would be greatly appreciated
Thanks,
Kefir101Awesome
|
Welcome to BrickLink and Good Luck with your new BL shop.
One way to find out how to pack and ship Lego is to place a few orders with different
sellers here on BrickLink. Then you can see what types of packing materials
and shipping containers that other sellers use.
There are plenty of sources of this information around -- on FaceBook discussion
groups, YouTube videos, Instagram photos, and general Internet searches.
In general, it is NOT acceptable to use regular plain paper envelopes to ship
Lego. The best items to use are bubble mailers of various sizes or small boxes.
Lego almost always needs to be shipped as packages (parcels) using USPS Parcel
Rates and proper packaging. The Post Office has rules for envelope thickness
that must be followed which almost always excludes stuff like Lego parts. Plus,
the post office processes regular envelopes with high-speed sorting equipment
that can and does destroy Lego parts and rip open envelopes that have Lego parts
inside. There are very few exceptions to this.
The USPS does offer free shipping supplies of many sizes and types that you can
use for a lot of BrickLink orders. Some are available at post offices and even
more selections can be ordered and delivered for to you for FREE.
https://store.usps.com/store/results/shipping-supplies/_/N-7d0v8v#content
One of the most important and useful tools to own is a digital postal scale.
This way, you can get the exact weight of your BL orders to determine the best
shipping options. When you know the exact and correct shipping weight, you can
invoice your buyers for the correct amount of shipping costs (if you choose to
have customers pay for shipping) and, most importantly, you can determine how
much it will cost to ship each package.
Since BrickLink requires collection of sales tax, collection of payments must
be done online using Paypal or Stripe. Because of this, using electronic
postage will likely be your best option for shipping your orders. There are
even third-party vendors of electronic postage that offer significant discounts
at little or no cost to use. One of the most popular is PirateShip dot com.
Packing and shipping BrickLink orders is not something you can learn all about
in one day. It could take weeks or months to learn just the basics. Since every
BL order is different and all have different attributes like volume (size),
weight, and destination, you have to be ready to choose from more than one single
method to get your orders properly and safely to your buyers. You will learn
more as you process more orders and hopefully you won't have too many problems
or unhappy customers.
____
|
I looked on the USPS link and saw those free shipping supplies, and have a couple
questions. When you get those boxes, do you have to use them for priority mail?
Or could I get those boxes for free and ship cheaply with pirate ship? In other
words, once you get those free shipping boxes, what should you do to ensure the
cheapest shipping?
|
|
Author: | Stellar | Posted: | Jan 19, 2022 12:01 | Subject: | Re: Admins, Please help | Viewed: | 48 times | Topic: | Help | |
| In Help, Erkiles writes:
| Talking about that shipping process: doesn't the seller openly admit there
that he doesn't actually have the items he is selling in stock as is obligated
per BL rules?
Erikk
|
Where he says he doesn't own its stock? Seems pick and pack takes in one
place and shipping labels are put on the packages in another place.
Another question would be how selling insude EU and having the warehouse out
means for the EU VAT rules, but AFAIK if the end shipping starts inside the EU
it is fine.
|
In Help, psusaxman2000 writes:
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
|
|
|
|
Author: | Reki_Lobsheek | Posted: | Jan 19, 2022 11:37 | Subject: | Re: Admins, Please help | Viewed: | 49 times | Topic: | Help | |
| Talking about that shipping process: doesn't the seller openly admit there
that he doesn't actually have the items he is selling in stock as is obligated
per BL rules?
Erikk
In Help, psusaxman2000 writes:
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
|
|
|
Author: | SylvainLS | Posted: | Jan 19, 2022 10:21 | Subject: | Re: Price | Viewed: | 35 times | Topic: | Help | |
| In Help, Etalixe writes:
| Hello,
I had a question, did pieces get different prices when the color change ?
|
Oui.
Et BrickLink est un marché, chaque vendeur a ses propres prix.
Il peut même arriver qu’un vendeur ait plusieurs fois la même pièce dans la même
couleur à différents prix, suivant si tu les achètes à l’unité ou par lots (“bulk”),
suivant si la condition est Used ou New, ou même suivant l’envie du vendeur.
|
Author: | Etalixe | Posted: | Jan 19, 2022 10:00 | Subject: | Price | Viewed: | 96 times | Topic: | Help | |
| Hello,
I had a question, did pieces get different prices when the color change ?
|
Author: | bricks2you | Posted: | Jan 19, 2022 07:07 | Subject: | Re: Manual invoice | Viewed: | 22 times | Topic: | Technical Issues | |
| Thank you |
|
Author: | Shiny_Stuff | Posted: | Jan 19, 2022 00:03 | Subject: | Re: How to ship Lego? | Viewed: | 79 times | Topic: | Help | |
| In Help, Kefir101Awesome writes:
| Hi everyone,
I'm a first-time seller, and so I'm wondering how exactly do I ship my
Lego. Are there any thorough guides on the Bricklink shipping process? Can I
just put some lego in a zip lock bag in a letter, write the address, and send
it? Do I need any barcodes, are there premade stickers/stamps I'm supposed
to add, etc. Any help would be greatly appreciated
Thanks,
Kefir101Awesome
|
Welcome to BrickLink and Good Luck with your new BL shop.
One way to find out how to pack and ship Lego is to place a few orders with different
sellers here on BrickLink. Then you can see what types of packing materials
and shipping containers that other sellers use.
There are plenty of sources of this information around -- on FaceBook discussion
groups, YouTube videos, Instagram photos, and general Internet searches.
In general, it is NOT acceptable to use regular plain paper envelopes to ship
Lego. The best items to use are bubble mailers of various sizes or small boxes.
Lego almost always needs to be shipped as packages (parcels) using USPS Parcel
Rates and proper packaging. The Post Office has rules for envelope thickness
that must be followed which almost always excludes stuff like Lego parts. Plus,
the post office processes regular envelopes with high-speed sorting equipment
that can and does destroy Lego parts and rip open envelopes that have Lego parts
inside. There are very few exceptions to this.
The USPS does offer free shipping supplies of many sizes and types that you can
use for a lot of BrickLink orders. Some are available at post offices and even
more selections can be ordered and delivered for to you for FREE.
https://store.usps.com/store/results/shipping-supplies/_/N-7d0v8v#content
One of the most important and useful tools to own is a digital postal scale.
This way, you can get the exact weight of your BL orders to determine the best
shipping options. When you know the exact and correct shipping weight, you can
invoice your buyers for the correct amount of shipping costs (if you choose to
have customers pay for shipping) and, most importantly, you can determine how
much it will cost to ship each package.
Since BrickLink requires collection of sales tax, collection of payments must
be done online using Paypal or Stripe. Because of this, using electronic
postage will likely be your best option for shipping your orders. There are
even third-party vendors of electronic postage that offer significant discounts
at little or no cost to use. One of the most popular is PirateShip dot com.
Packing and shipping BrickLink orders is not something you can learn all about
in one day. It could take weeks or months to learn just the basics. Since every
BL order is different and all have different attributes like volume (size),
weight, and destination, you have to be ready to choose from more than one single
method to get your orders properly and safely to your buyers. You will learn
more as you process more orders and hopefully you won't have too many problems
or unhappy customers.
____
|
|
Author: | Kefir101Awesome | Posted: | Jan 18, 2022 23:25 | Subject: | Re: How to ship Lego? | Viewed: | 66 times | Topic: | Help | |
| In Help, Brickitty writes:
| In Help, Kefir101Awesome writes:
| I'm a first-time seller, and so I'm wondering how exactly do I ship my
Lego. Are there any thorough guides on the Bricklink shipping process?
|
Do a search on YouTube -- there are plenty of tutorials there, though every
seller will have a slightly different method depending on what works for them.
| Can I just put some lego in a zip lock bag in a letter, write the address,
and send it?
|
Nope, not a good idea. For one, you need to protect the parts, so you'll
want to purchase padded bubble envelopes or boxes. For another, the regular letter
rate is only for paper/flat objects, and those items can't be thicker than
1/4 inch, and they go through rolling machines at the post office that will push
out 3D objects.
| Do I need any barcodes, are there premade stickers/stamps I'm supposed
to add, etc.
|
|
This is so helpful! Thank you so much Brickitty! Off to the post office.
| Stamps won't suffice. You'll need to send via the USPS First Class Package
rate or the USPS Priority rate, and your buyers will appreciate tracking info,
which comes for free with both of those. To that end, you'll need to either
1) Go to the post office to mail packages or 2) Print your own labels at home
using PayPal's shipping service or a third-party shipping service like Pirate
Ship. I recommend shipping through PayPal, as the vast majority of sellers and
buyers prefer using that for transactions. It's pretty difficult to run a
Bricklink store without a PayPal account. Once you receive the payment, there'll
be a shipping address attached, and you can create and print a label for the
package with just a few clicks or you can write it down and go to the post office.
Here's a short list of items related to shipping that you'll probably
want on hand before you start selling. You can charge a handling charge on top
of the shipping cost to cover these items -- many sellers charge between
$0.50 and $1.00 per order for handling.
1) Bubble mailers and boxes -- you can get free Priority Mail boxes from
USPS, but not all buyers want to pay the expensive Priority costs, so you should
probably have other packaging for First Class shipping (orders below 1 pound
in total weight, which most are)
2) Some kind of padding, such as bubble wrap, styrofoam packing pellets, or crumpled
paper
3) Ziplock bags, as you mentioned
4) Tape and scissors
5) A scale and a printer, unless you plan on mailing everything at the post office
|
|
|
Author: | Brickitty | Posted: | Jan 18, 2022 23:12 | Subject: | Re: How to ship Lego? | Viewed: | 71 times | Topic: | Help | |
| In Help, Kefir101Awesome writes:
| I'm a first-time seller, and so I'm wondering how exactly do I ship my
Lego. Are there any thorough guides on the Bricklink shipping process?
|
Do a search on YouTube -- there are plenty of tutorials there, though every
seller will have a slightly different method depending on what works for them.
| Can I just put some lego in a zip lock bag in a letter, write the address,
and send it?
|
Nope, not a good idea. For one, you need to protect the parts, so you'll
want to purchase padded bubble envelopes or boxes. For another, the regular letter
rate is only for paper/flat objects, and those items can't be thicker than
1/4 inch, and they go through rolling machines at the post office that will push
out 3D objects.
| Do I need any barcodes, are there premade stickers/stamps I'm supposed
to add, etc.
|
Stamps won't suffice. You'll need to send via the USPS First Class Package
rate or the USPS Priority rate, and your buyers will appreciate tracking info,
which comes for free with both of those. To that end, you'll need to either
1) Go to the post office to mail packages or 2) Print your own labels at home
using PayPal's shipping service or a third-party shipping service like Pirate
Ship. I recommend shipping through PayPal, as the vast majority of sellers and
buyers prefer using that for transactions. It's pretty difficult to run a
Bricklink store without a PayPal account. Once you receive the payment, there'll
be a shipping address attached, and you can create and print a label for the
package with just a few clicks or you can write it down and go to the post office.
Here's a short list of items related to shipping that you'll probably
want on hand before you start selling. You can charge a handling charge on top
of the shipping cost to cover these items -- many sellers charge between
$0.50 and $1.00 per order for handling.
1) Bubble mailers and boxes -- you can get free Priority Mail boxes from
USPS, but not all buyers want to pay the expensive Priority costs, so you should
probably have other packaging for First Class shipping (orders below 1 pound
in total weight, which most are)
2) Some kind of padding, such as bubble wrap, styrofoam packing pellets, or crumpled
paper
3) Ziplock bags, as you mentioned
4) Tape and scissors
5) A scale and a printer, unless you plan on mailing everything at the post office
|
|
Author: | Kefir101Awesome | Posted: | Jan 18, 2022 22:39 | Subject: | How to ship Lego? | Viewed: | 205 times | Topic: | Help | |
| Hi everyone,
I'm a first-time seller, and so I'm wondering how exactly do I ship my
Lego. Are there any thorough guides on the Bricklink shipping process? Can I
just put some lego in a zip lock bag in a letter, write the address, and send
it? Do I need any barcodes, are there premade stickers/stamps I'm supposed
to add, etc. Any help would be greatly appreciated
Thanks,
Kefir101Awesome
|
|
Author: | TechnicBuilt | Posted: | Jan 18, 2022 22:35 | Subject: | Re: Refund system not working | Viewed: | 33 times | Topic: | Technical Issues | |
| In Technical Issues, antiquer88 writes:
| Hi,
I need to give a customer a refund, but every time I try to do it, it says "Something
went wrong" and will not put the refund through. It would be more helpful if
it told me what was wrong. Any ideas?
Thanks,
|
Make sure your refund is only to 2 decimal places. It doesn't work with 3.
For example $1.03 will work but $1.032 will not.
|
|
Author: | Nubs_Select | Posted: | Jan 18, 2022 18:47 | Subject: | Re: Refund system not working | Viewed: | 24 times | Topic: | Technical Issues | |
| Try removing all remarks from the comment section of the refund page. I do find
tho that if it dosnt work the first time it often dosnt work even after remarks
are removed in which case the best way to send the refund is do it manually then
go back to the order and click the issue refund button and it will auto update
the order with the manual refund
Hope this helps!
|
Author: | MikesB4K | Posted: | Jan 18, 2022 17:58 | Subject: | Re: Refund system not working | Viewed: | 29 times | Topic: | Technical Issues | |
| Still not working for us. Did you change any settings?
In Technical Issues, antiquer88 writes:
| Hi,
I need to give a customer a refund, but every time I try to do it, it says "Something
went wrong" and will not put the refund through. It would be more helpful if
it told me what was wrong. Any ideas?
Thanks,
|
|
Author: | Brickwilbo | Posted: | Jan 18, 2022 15:52 | Subject: | Re: Buyer opened NSS by mistake | Viewed: | 46 times | Topic: | Help | |
| In Help, steverus writes:
| Had a buyer request to cancel an order they had placed. I agreed and asked them
to open a cancel request. They have opened a NSS claim by mistake. Even state
in the reason they requested to cancel and seller (me) agreed. Order no is 18095464
Thanks
|
Ask the buyer to cancel the NSS.
|
Author: | steverus | Posted: | Jan 18, 2022 15:51 | Subject: | Buyer opened NSS by mistake | Viewed: | 97 times | Topic: | Help | |
| Had a buyer request to cancel an order they had placed. I agreed and asked them
to open a cancel request. They have opened a NSS claim by mistake. Even state
in the reason they requested to cancel and seller (me) agreed. Order no is 18095464
Thanks
|
|
Author: | SylvainLS | Posted: | Jan 18, 2022 15:32 | Subject: | Re: comment avoir la notice de son projet studio | Viewed: | 14 times | Topic: | Help | |
| In Help, banane1258 writes:
| Bonjour je ne sais pas comment faire pour avoir la notice de mes création dans
studio j'arrive seulement a crée une notice mais je ne me rappelé pas du
tout des étape de construction et le programme est bien diffèrent de lego digital
|
Bonjour, le forum dédié à Studio et PartDesigner est https://forum.bricklink.com/
(passe la souris au dessus de l’icône rouge Studio, puis clique “Studio Forum”).
Pour les intructions, elles sont dans Instruction Maker (icône à droite de la
barre d’outils ou menu Tool | Instruction Maker).
Tu arrives alors dans Step Editor, où tu peux voir les étapes (steps) du modèle
en 3D. Pour avancer et reculer d’une étape, les raccourcis par défaut sont D
et A.
Pour voir les intructions au format papier (et pour les exporter en PDF), tu
dois aller dans Page Design. Le bouton est au milieu, juste au dessus du modèle.
Si le modèle n’est pas encore divisé en étapes, le mieux est de le faire soi-même.
Il y a un mode automatique: dans Step Editor, sélectionne toutes les pièces (trace
un rectangle autour), un bouton “Divide into Steps” apparaît en bas à droite
du modèle, juste au dessus des pièces.
L’algorithme est meilleur sur les constructions simples et verticales mais pas
très bon (donc comparable à celui de LDD ).
|
|
Author: | psusaxman2000 | Posted: | Jan 18, 2022 13:23 | Subject: | Re: Admins, Please help | Viewed: | 84 times | Topic: | Help | |
| In Help, J_Keter writes:
|
Hello!
We have many parts in good used condition and good prices, so many buyers are
happy to order from us. We have hundreds repeated customers and we think that
feedbacks help us to upgrade processes we can.
Sure we have mistakes - we are all humans and we works with about 400.000 used
parts every month. So in orders could be mixed some parts or very rarely some
orders could be mixed too. Sometimes there are problems on post service and customs
side. Lost orders, returned parcels. It is a part of a business. But all time
we solve all situations - refund or send parts or help to order elsewhere. And
on the total amount of orders - it is a very small ammount of problems.
But. We have not usual shipping process and we warn about it everywhere. At the
top of the terms we have a sentence: We are the store for patient customers
If you check feedbacks you can see that the most of them (most of neutral for
example) are about long delivery.
Many buyers don't even read store terms or automatical messages we send to
them to be sure that they know that order will not come in two weeks to their
home.
Most of them are new customers.
|
I understand the process of running a business and while mine is not nearly the
size of yours or many others here, I think every store is solely responsible
for their product including quality and orders. We are all human and we all
make mistakes, but the history and frequency of those mistake is what appear
to be part of the issue (based on feedback rating).
As a matter of fact, I was one of your customers. I made a purchase from you
back in 11/2020, but it never arrived. I was extremely patient, sent multiple
messages and in fact waited until the very end to ask for my refund (around day
140). I didn't get anything until the 155th day after my order to get it
processed, just 5 days before the Paypal deadline and only when I said I would
file that claim did the refund get processed. I chose not to leave feedback
and walked away from it.
I know that you have a "multi-stage" shipping operation and that you send stuff
between some location in Russia and then to your "shipping" location in Lithuania,
but if you have so many order mix ups or parts damages, maybe it's worth
looking into the shipping partners that you are using. I can tell you want the
problems are, but if this many people are posting that they have had problems
and you are fixing that many more it might be something to consider as you move
your business forward.
At this point it looks like your store has been reopened, so I wish you luck
with your store.
|
|
Author: | Kuboteka | Posted: | Jan 18, 2022 12:01 | Subject: | Re: Admins, Please help | Viewed: | 95 times | Topic: | Help | |
| In Help, psusaxman2000 writes:
| In Help, J_Keter writes:
| Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
|
Hello!
We have many parts in good used condition and good prices, so many buyers are
happy to order from us. We have hundreds repeated customers and we think that
feedbacks help us to upgrade processes we can.
Sure we have mistakes - we are all humans and we works with about 400.000 used
parts every month. So in orders could be mixed some parts or very rarely some
orders could be mixed too. Sometimes there are problems on post service and customs
side. Lost orders, returned parcels. It is a part of a business. But all time
we solve all situations - refund or send parts or help to order elsewhere. And
on the total amount of orders - it is a very small ammount of problems.
But. We have not usual shipping process and we warn about it everywhere. At the
top of the terms we have a sentence: We are the store for patient customers
If you check feedbacks you can see that the most of them (most of neutral for
example) are about long delivery.
Many buyers don't even read store terms or automatical messages we send to
them to be sure that they know that order will not come in two weeks to their
home.
Most of them are new customers.
|
|
Author: | edeevo | Posted: | Jan 18, 2022 11:28 | Subject: | Re: Manual invoice | Viewed: | 31 times | Topic: | Technical Issues | |
| In Technical Issues, bricks2you writes:
| I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
Also, remember that if you only use Instant Checkout, you need to make sure all
the items in your store inventory have the volume/weight required to allow for
it (some of the volume/weight for items are not in the catalog, and if someone
tries to buy one of those items from you, they typically cannot checkout)...
the simplest way to check all the items in your inventory that are missing some
bit of information that prevents them from being purchased via Instant Checkout
is by going to "My Store--Inventory", then making sure the "Instant Checkout
Unavailable" box is checked, and hitting the "Go!" button... if anything pops
up, those items missing information that would allow for Instant Checkout; you
can then add whatever info (volume or weight) is missing manually (as you can
see in the screenshots, I added a weight to mine)...
It took me a while to figure this out because a Buyer asked about a specific
item that they were unable to checkout with (and I only use Instant Checkout
now), and it turns out I had a bunch of items that couldn't be sold via Instant
Checkout; as the missing volume/weight info prevented any Buyer from checking
out if any one of those items was in their cart...
I regularly check it from time to time now, as I add more items to my inventory,
so I don't have that issue again...
Life is Good.
~Ed.
|
|
|
Author: | zorbanj | Posted: | Jan 18, 2022 10:58 | Subject: | Re: Admins, Please help | Viewed: | 62 times | Topic: | Help | |
| You are right, will cancel my message.
In Help, peregrinator writes:
| In Help, zorbanj writes:
| Just want to point out that the "Year" column is a misnomer. It is really a lifetime
total. If you have feedback from 2005 it would be included in the "Year" total.
|
I believe the "Total" column is the lifetime total - the "Year" column is feedback
over the past year - not since January 1 of this year, but since {this date}
last year.
|
|
Author: | bricks2you | Posted: | Jan 18, 2022 10:50 | Subject: | Re: Manual invoice | Viewed: | 26 times | Topic: | Technical Issues | |
| Thank you |
|
Author: | Emporiosa | Posted: | Jan 18, 2022 10:38 | Subject: | Admin Support - Open ticket for ~2 months | Viewed: | 125 times | Topic: | Help | |
| A ticket was opened on November 21st due to bugs the site was having that day.
I have an order that came in as a duplicate through IC which was paid. The first
processed fine and I see the order info (order #17658188), but shortly after
a duplicate but empty order came in for the exact totals and also completed as
Paid (even though I confirmed in PayPal there wasn't a second payment). This
order (#17658202) has been bugged as in the Paid state since then and I can't
change it to Not Paid as it says it requires a refund (which there is no payment
tied to it as it was a bugged order).
I followed up to Help Desk 1 month later to ask for an update as it's still
stuck in my orders in the open and waiting to be shipped state. Still no response
almost 2 months later Requesting admin assistance to have the order deleted
and removed from the orders list. I do not believe there was a charge for BrickLink
fees for this order either (I had run the order # as a search against BL fee
transactions). So it's simply just stuck in an open state and constantly
telling me I have an order waiting to be shipped. Thank-you!
|
|
Author: | peregrinator | Posted: | Jan 18, 2022 10:29 | Subject: | Re: Admins, Please help | Viewed: | 72 times | Topic: | Help | |
| In Help, zorbanj writes:
| Just want to point out that the "Year" column is a misnomer. It is really a lifetime
total. If you have feedback from 2005 it would be included in the "Year" total.
|
I believe the "Total" column is the lifetime total - the "Year" column is feedback
over the past year - not since January 1 of this year, but since {this date}
last year.
|
|
Author: | psusaxman2000 | Posted: | Jan 18, 2022 09:59 | Subject: | Re: Admins, Please help | Viewed: | 86 times | Topic: | Help | |
| In Help, J_Keter writes:
| Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
It may be worth taking a look at your processes and trying to figure out why
there are so many NSS/NRS. Looking at your feedback there is much more than
just shipping issues. In one year, this is not a good feedback report IMO and
many other larger store that fulfill at your rates don't seem to have these
problems.
|
|
|
Author: | Brickwilbo | Posted: | Jan 18, 2022 09:03 | Subject: | Re: Admins, Please help | Viewed: | 82 times | Topic: | Help | |
| In Help, J_Keter writes:
| Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
You can contact Admin here: https://www.bricklink.com/helpDesk.asp?helpDeskID=122
|
|
Author: | bahpstore | Posted: | Jan 18, 2022 08:53 | Subject: | Re: Manual invoice | Viewed: | 35 times | Topic: | Technical Issues | |
| In Technical Issues, bricks2you writes:
| I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
Uncheck "Backup for Instant Checkout"
|
|
|
Author: | Kuboteka | Posted: | Jan 18, 2022 08:31 | Subject: | Admins, Please help | Viewed: | 272 times | Topic: | Help | |
| Hello, Admins.
Please check our Message about NSS.
We have 3 completed NSS, but we send you info that all of them were refunded
(there was problems with delivery but we solved it, but buyers completed NSS
by mistake)
Just one last NSS was completed today we wrote you some days ago to understand
how to solve. But you didn't answer and he completed. We have NSS from a
buyer who has -2 feedback and some NPB, he made order when we were on holidays
and we couldn't check and answer him fast (we had all shipping info on store
page)
As we see he didn't pay, but probably we marked his order paid by mistake??
(I don't know if it is possible to start NSS for non-paid order)
But we have no payment from him at our account. He used not onsite payment. If
we have payment sure we make refund and send you screenshot, but we don't
know what to do now.
Please help.
We have more than 500 orders every month, very rare we had problems or delays
with shipping or missed orders by post, but we always solve it.
Please help to open one of the largest store asap...
|
|
Author: | bricks2you | Posted: | Jan 18, 2022 08:30 | Subject: | Re: Manual invoice | Viewed: | 27 times | Topic: | Technical Issues | |
| Weights and measures appear on all parts in these orders
In Technical Issues, Brickwilbo writes:
| In Technical Issues, bricks2you writes:
| I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
Items with missing weight or dimensions are standard manual invoice.
|
|
Author: | Brickwilbo | Posted: | Jan 18, 2022 08:23 | Subject: | Re: Manual invoice | Viewed: | 27 times | Topic: | Technical Issues | |
| In Technical Issues, bricks2you writes:
| I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
Items with missing weight or dimensions are standard manual invoice.
|
Author: | bricks2you | Posted: | Jan 18, 2022 07:44 | Subject: | Manual invoice | Viewed: | 86 times | Topic: | Technical Issues | |
| I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
|
Author: | DVectored1 | Posted: | Jan 18, 2022 02:52 | Subject: | Re: Store suspended | Viewed: | 89 times | Topic: | Technical Issues | |
| In Technical Issues, yorbrick writes:
| In Technical Issues, unrealuser writes:
| Last *suspension (few weeks ago) was for giving out external tracking links. Is
that really something to close someones whole business? Can't they communicate
like adults and send a message to have it removed within 24h or so. Come on now.
|
When you break rules and direct customers to external stores, then they have
a right to stop you doing it.
|
Sir, a "tracking link" doesn't go to an "external store"... unless you consider
websites like USPS and DHL stores. (They do sell packing material and mailing
services, but they're also used to track packages, which I'm sure you
know.) To be clear, it's currently okay to provide buyers tracking numbers,
but you're saying to provide a link to the carrier (that an online search
of the tracking number would link to anyway) is not only one step too far but
merits suspension?
|
|
Author: | jbroman | Posted: | Jan 17, 2022 21:23 | Subject: | Re: "Remaining Qty" broken or do I get it wrong? | Viewed: | 74 times | Topic: | Help | |
| In Help, C.S. writes:
| Hello everybody,
wanted to buy some parts of my wanted lists and used the "Buy wanted List" function.
I switched to tab "Wanted Parts" on the left hand side.
I was in the opinion that the "Remaining Qty" is calculated as follows:
Wanted List "Want Qty" - "Have Qty". Unfortunately this seems to be broken if
both values are 1. The "Remaining Qty" is also 1.
Do i get it wrong or is this feature broken?
|
When using a wanted list in a store you need to click on "All Filters" in the
upper left of the store page, and then click on "Hide items if Have Qty is ≥
Want Qty".
If you don't it will show all items in the wanted list, even if you already
have it.
|
|
|
Author: | popsicle | Posted: | Jan 17, 2022 19:49 | Subject: | Re: Combine accounts? | Viewed: | 66 times | Topic: | Help | |
| In Help, ccroxton writes:
| In Help, peregrinator writes:
| In Help, ccroxton writes:
| I apparently have 2 BL accounts. How do I combine them into one account? I went
to change my email address, but it says that address is already taken. I only
know of one account...
|
Maybe use the "forgot password" with that email address to see what the other
account might be?
|
Thanks, it is all sorted out now!
|
| Although I do not see a way to delete or inactivate the unwanted account?
|
If you have the "unwanted account" username, you can merge your accounts:
https://www.bricklink.com/help.asp?helpID=140
Rather than unregistering: https://www.bricklink.com/unregister.asp?rD=Y
-popsicle
|
|
Author: | ccroxton | Posted: | Jan 17, 2022 19:32 | Subject: | Re: Combine accounts? | Viewed: | 61 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, ccroxton writes:
| I apparently have 2 BL accounts. How do I combine them into one account? I went
to change my email address, but it says that address is already taken. I only
know of one account...
|
Maybe use the "forgot password" with that email address to see what the other
account might be?
|
Thanks, it is all sorted out now! Although I do not see a way to delete or inactivate
the unwanted account?
|
Author: | peregrinator | Posted: | Jan 17, 2022 17:20 | Subject: | Re: Combine accounts? | Viewed: | 53 times | Topic: | Help | |
| In Help, ccroxton writes:
| I apparently have 2 BL accounts. How do I combine them into one account? I went
to change my email address, but it says that address is already taken. I only
know of one account...
|
Maybe use the "forgot password" with that email address to see what the other
account might be?
|
Author: | ccroxton | Posted: | Jan 17, 2022 17:14 | Subject: | Combine accounts? | Viewed: | 183 times | Topic: | Help | |
| I apparently have 2 BL accounts. How do I combine them into one account? I went
to change my email address, but it says that address is already taken. I only
know of one account...
|
|
Author: | SylvainLS | Posted: | Jan 17, 2022 16:07 | Subject: | Re: Change color of element in the wanted list? | Viewed: | 28 times | Topic: | Help | |
| In Help, coffeechug writes:
| […]
Thank you for your help. When I try to change the color I get this error message
|
That’s because you have (at least) one part twice: once in Red and once in the
colour you want to change the Red parts in.
So if you changed the Red one, you’d have twice the same part in the same colour…
and BL can’t handle that, so it says no to everything.
One solution is to first go through the parts sorted by type… and if a part is
both in Red and in the “destination” colour, increase the quantity of the destination
colour and delete the red one.
That could become quickly boring.
Another solution is to do that in Studio.
If you have the model already in the .io format (or .lxf or .ldr), just load
it, select the parts by color and repaint them. Then upload as a Wanted List.
If you only have the Wanted List, it becomes complicated….
|
|
Author: | coffeechug | Posted: | Jan 17, 2022 15:49 | Subject: | Re: Change color of element in the wanted list? | Viewed: | 25 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, coffeechug writes:
| I have a wanted list for a Spider-man bust by bricker builds. I uploaded the
thousands of pieces, but I want to change the color of the elements.
Is there an easy way to for example select all red lego elements and change to
black?
|
1. Open the WL and click More Options,
2. Search your WL for red parts,
3. Set the number of items per page to 100,
4. Check the box on the left of the header, it will check all the boxes on the
left of the items on the page, thus selecting them all,
5. Click the Color button in the header,
6. Do the same for the following pages.
|
Thank you for your help. When I try to change the color I get this error message
|
|
|
Author: | edeevo | Posted: | Jan 17, 2022 15:13 | Subject: | Re: Here is a brain teaser for those interested | Viewed: | 70 times | Topic: | Help | |
| In Help, Gandalf68 writes:
| Can you find how the 2 "1x2 teeth plates" are attached to the body ?
|
This:
On this:
connected to this:
Life is Good.
~Ed.
|
|
Author: | C.S. | Posted: | Jan 17, 2022 15:03 | Subject: | "Remaining Qty" broken or do I get it wrong? | Viewed: | 104 times | Topic: | Help | |
| Hello everybody,
wanted to buy some parts of my wanted lists and used the "Buy wanted List" function.
I switched to tab "Wanted Parts" on the left hand side.
I was in the opinion that the "Remaining Qty" is calculated as follows:
Wanted List "Want Qty" - "Have Qty". Unfortunately this seems to be broken if
both values are 1. The "Remaining Qty" is also 1.
Do i get it wrong or is this feature broken?
|
Author: | Brick_a_mind | Posted: | Jan 17, 2022 14:28 | Subject: | Re: Refund system not working | Viewed: | 42 times | Topic: | Technical Issues | |
| Never mind. It started working again. |
Author: | Gandalf68 | Posted: | Jan 17, 2022 14:16 | Subject: | Re: Here is a brain teaser for those interested | Viewed: | 71 times | Topic: | Help | |
| In Help, janzenroth writes:
Yes ! That's it !
Wow, that was fast, thanks
|
Author: | Brick_a_mind | Posted: | Jan 17, 2022 14:03 | Subject: | Refund system not working | Viewed: | 106 times | Topic: | Technical Issues | |
| Hi,
I need to give a customer a refund, but every time I try to do it, it says "Something
went wrong" and will not put the refund through. It would be more helpful if
it told me what was wrong. Any ideas?
Thanks,
|
|
Author: | SylvainLS | Posted: | Jan 17, 2022 13:48 | Subject: | Re: Change color of element in the wanted list? | Viewed: | 30 times | Topic: | Help | |
| In Help, coffeechug writes:
| I have a wanted list for a Spider-man bust by bricker builds. I uploaded the
thousands of pieces, but I want to change the color of the elements.
Is there an easy way to for example select all red lego elements and change to
black?
|
1. Open the WL and click More Options,
2. Search your WL for red parts,
3. Set the number of items per page to 100,
4. Check the box on the left of the header, it will check all the boxes on the
left of the items on the page, thus selecting them all,
5. Click the Color button in the header,
6. Do the same for the following pages.
|
|
Author: | janzenroth | Posted: | Jan 17, 2022 13:47 | Subject: | Re: Here is a brain teaser for those interested | Viewed: | 82 times | Topic: | Help | |
| Does it use this part?
|
Author: | Gandalf68 | Posted: | Jan 17, 2022 13:39 | Subject: | Here is a brain teaser for those interested | Viewed: | 224 times | Topic: | Help | |
| Can you find how the 2 "1x2 teeth plates" are attached to the body ? |
|
|
Author: | peregrinator | Posted: | Jan 17, 2022 13:37 | Subject: | Re: Can't access my store or my store settings | Viewed: | 42 times | Topic: | Technical Issues | |
| In Technical Issues, Alico64 writes:
| In Technical Issues, peregrinator writes:
| In Technical Issues, Brickitty writes:
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
I was getting a 404 error but things seem to be back to normal now. Weirdly I
was only getting this error on newer pages and not the old ones - perhaps there
was something wrong with the WWW service.
|
Still encountering connection issues to Bricklink here. Most links will not open
in new tabs, search function in Inventory is working only on occassion.
|
I spoke too soon.
|
|
Author: | Poncke | Posted: | Jan 17, 2022 13:32 | Subject: | Re: Can't access my store or my store settings | Viewed: | 35 times | Topic: | Technical Issues | |
| In Technical Issues, Brickitty writes:
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
Im getting 404 bad gateway constantly
Website having issues
|
|
Author: | Alico64 | Posted: | Jan 17, 2022 13:32 | Subject: | Re: Can't access my store or my store settings | Viewed: | 31 times | Topic: | Technical Issues | |
| In Technical Issues, peregrinator writes:
| In Technical Issues, Brickitty writes:
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
I was getting a 404 error but things seem to be back to normal now. Weirdly I
was only getting this error on newer pages and not the old ones - perhaps there
was something wrong with the WWW service.
|
Still encountering connection issues to Bricklink here. Most links will not open
in new tabs, search function in Inventory is working only on occassion.
|
|
Author: | peregrinator | Posted: | Jan 17, 2022 13:26 | Subject: | Re: Can't access my store or my store settings | Viewed: | 32 times | Topic: | Technical Issues | |
| In Technical Issues, Brickitty writes:
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
I was getting a 404 error but things seem to be back to normal now. Weirdly I
was only getting this error on newer pages and not the old ones - perhaps there
was something wrong with the WWW service.
|
|
Author: | 1001bricks | Posted: | Jan 17, 2022 13:23 | Subject: | Re: Can't access my store or my store settings | Viewed: | 31 times | Topic: | Technical Issues | |
| In Technical Issues, Brickitty writes:
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
I confirm - You can't access ANY Shop for 10+ minutes
https://snipboard.io/mo9zut.jpg
Sylvain
|
Author: | bountyhunter17 | Posted: | Jan 17, 2022 13:22 | Subject: | Re: Can't access my store or my store settings | Viewed: | 27 times | Topic: | Technical Issues | |
| I'm getting a similar problem when I try to go back to the home page when
I exit my store. My best guess is the whole site may be having technical issues
right now and hopefully they'll be fixed soon!
|
Author: | Brickitty | Posted: | Jan 17, 2022 13:18 | Subject: | Can't access my store or my store settings | Viewed: | 153 times | Topic: | Technical Issues | |
| I haven't been able to access my store, my store settings, or my fees
page over the last 15+ minutes, though all other pages on the site seem to be
loading like normal. I get the 502 Bad Gateway error every time, immediately
after clicking with no wait. Tried multiple computers and my phone over the cell
network.
|
Author: | MikesB4K | Posted: | Jan 17, 2022 13:05 | Subject: | REFUND ISSUE??? | Viewed: | 63 times | Topic: | Technical Issues | |
| Is anyone else having problems refunding customers through BL at this time? We
cannot refund anyone through BL for some unknown reason now. This problem has
be occurring for at least a week and we thought they might have this problem
fixed by now.
Sincerely,
Mike
|
Author: | coffeechug | Posted: | Jan 17, 2022 12:53 | Subject: | Change color of element in the wanted list? | Viewed: | 43 times | Topic: | Help | |
| I have a wanted list for a Spider-man bust by bricker builds. I uploaded the
thousands of pieces, but I want to change the color of the elements.
Is there an easy way to for example select all red lego elements and change to
black?
|
|
Author: | Dino | Posted: | Jan 17, 2022 08:42 | Subject: | Re: Shipping to USA | Viewed: | 27 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, SylvainLS writes:
| In Help, peregrinator writes:
| In Help, SylvainLS writes:
| In Help, Dino1 writes:
| […]
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
Yeah, both of them.
|
I think there are actually five at the moment, that do not have sales tax on
internet purchases: Alaska, Delaware, Montana, New Hampshire, Oregon.
|
I was jokingly referring to the number of buyers concerned
Sorry, that was a bit of a kneejerk sarcasm when I read “people from elsewhere
can buy from me!” as an answer to someone who can’t.
|
Ah, I thought "both of them" was a reference to states, e.g. Delaware and Oregon
|
SylvainLS was once again on the road as a prankster.
|
|
Author: | peregrinator | Posted: | Jan 17, 2022 08:39 | Subject: | Re: Shipping to USA | Viewed: | 24 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, peregrinator writes:
| In Help, SylvainLS writes:
| In Help, Dino1 writes:
| […]
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
Yeah, both of them.
|
I think there are actually five at the moment, that do not have sales tax on
internet purchases: Alaska, Delaware, Montana, New Hampshire, Oregon.
|
I was jokingly referring to the number of buyers concerned
Sorry, that was a bit of a kneejerk sarcasm when I read “people from elsewhere
can buy from me!” as an answer to someone who can’t.
|
Ah, I thought "both of them" was a reference to states, e.g. Delaware and Oregon
|
|
Author: | SylvainLS | Posted: | Jan 17, 2022 07:25 | Subject: | Re: Shipping to USA | Viewed: | 32 times | Topic: | Help | |
| In Help, peregrinator writes:
| In Help, SylvainLS writes:
| In Help, Dino1 writes:
| […]
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
Yeah, both of them.
|
I think there are actually five at the moment, that do not have sales tax on
internet purchases: Alaska, Delaware, Montana, New Hampshire, Oregon.
|
I was jokingly referring to the number of buyers concerned
Sorry, that was a bit of a kneejerk sarcasm when I read “people from elsewhere
can buy from me!” as an answer to someone who can’t.
|
Author: | SylvainLS | Posted: | Jan 17, 2022 07:24 | Subject: | Re: Shipping to USA | Viewed: | 32 times | Topic: | Help | |
| In Help, wildchicken13 writes:
It reminds me of this Friends episode where they try and fail to list
all the 50 states, even with a few Canadian provinces thrown in
|
Author: | peregrinator | Posted: | Jan 17, 2022 06:54 | Subject: | Re: Shipping to USA | Viewed: | 35 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, Dino1 writes:
| […]
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
Yeah, both of them.
|
I think there are actually five at the moment, that do not have sales tax on
internet purchases: Alaska, Delaware, Montana, New Hampshire, Oregon.
|
Author: | hesseC | Posted: | Jan 17, 2022 06:50 | Subject: | Re: Bricklink and FireFox | Viewed: | 38 times | Topic: | Technical Issues | |
| FireFox v96.0.1 (64-bit)
Win 7 Pro v6.1 B 7601: SP1 (64-bit)
|
Author: | cosmicray | Posted: | Jan 17, 2022 06:31 | Subject: | Re: Bricklink and FireFox | Viewed: | 41 times | Topic: | Technical Issues | |
| In Technical Issues, hesseC writes:
| hi,
it seems bricklick has a problem in firefox (chrome looks OK) if you are not
logged in. see picture.
|
When you report problems like this, it is necessary to also report your configuration
...
version of FireFox
operating system, and installed version
I'm using an older version of FF, and it working as normal.
Nita Rae
purveyor of
classic LEGO®
|
Author: | iprice | Posted: | Jan 17, 2022 05:33 | Subject: | Re: Bricklink and FireFox | Viewed: | 45 times | Topic: | Technical Issues | |
| In Technical Issues, JusTiCe8 writes:
| In Technical Issues, hesseC writes:
| I don't think so, the problem is solved after I'm logged in and the position
changes back to normal. The icons are back next to the searchbar.
|
Same issue with FF 96.0.1 64 bits on win7.
|
I'm using FF 96.0.1 on Windows 10. No obvious issues here.
|
|
Author: | JusTiCe8 | Posted: | Jan 17, 2022 05:09 | Subject: | Re: Bricklink and FireFox | Viewed: | 34 times | Topic: | Technical Issues | |
| In Technical Issues, hesseC writes:
| I don't think so, the problem is solved after I'm logged in and the position
changes back to normal. The icons are back next to the searchbar.
|
Same issue with FF 96.0.1 64 bits on win7.
console give some hints :
Layout was forced before the page was fully loaded. If stylesheets are not
yet loaded this may cause a flash of unstyled content.
This page is in Quirks Mode. Page layout may be impacted. For Standards Mode
use “”
(plus more errors)
(did actually TLG buy bricklink ? Is there any improvements to expect ? I haven't
seen any thing better since, still the same ridiculous maintenance page with
wrong and very bad URL override every day.)
|
|
Author: | TBS | Posted: | Jan 17, 2022 04:47 | Subject: | Re: Newcomer, what brings biggest returns? | Viewed: | 55 times | Topic: | Help | |
| In Help, spacecadet0289 writes:
| Did you find it easy to sell sought after sets or was even that quite hard?
|
Depends on the buyers.
I found it more annoying then selling parts. But all that might depend on the
area you are located or selling in. For Germany it has become hard.
If you have Buyers who enjoy and appreciate the set they are getting, and are
aware of the fact they have to pay for their sleepiness to buy it while available
it´s all OK.
Its worth doing the work then.
On the other hand, you have many people buying which are unhappy anyway.
They come and say: "There is a little ding on the box, i want 20% refund."
"I´ll give you 200 instead of the 250 asked for and want free shipping."
"You want 300 for the retired 200€ set, you are a scam or a scalper."
-If you reply then, "Why you didn´t buy it then when it was on sale for 150 4
years ago, they get triggered heavily!" - They really expect you to sink 4 years
of dead capital and all the costs on top for them, as they are entitled to get
it for former the purchase price.
"250 of 300 is enough for you, you get way too rich by this anyway." -
Thereby not seeing the 19% VAT we have to give to the State as Tax, not seeing
the ever more expensive shipping costs, not seeing all the material which has
to be bought expensivwly for packing, not seeing the absurd paypal-fees on top
of all of these Absolute totals.
With all that charged you earn nothing, when a 200€ sets is sold at 250€.
So in some 1st world regions you will encounter a lot of nasty buyers. They are
not worth the hassle. They wouldn´t appreciate what your doing if they would
get the 200 set for 20.
They are just a waste of time.
If that habbit is not occuring like plague were you sell, you might have a reward
going this way.
Be happy if you earn the money expected, but assume you will lose much of your
book-profits on the way to others.
|
|
Author: | hesseC | Posted: | Jan 17, 2022 04:31 | Subject: | Re: Bricklink and FireFox | Viewed: | 40 times | Topic: | Technical Issues | |
| I don't think so, the problem is solved after I'm logged in and the position
changes back to normal. The icons are back next to the searchbar.
|
|
Author: | yorbrick | Posted: | Jan 17, 2022 03:59 | Subject: | Re: 'HAPPY HALLOWEEN' black 3001 brick | Viewed: | 42 times | Topic: | Help | |
| In Help, H2O2 writes:
| Hello all,
I found a black 3001 brick in the pile with 'HAPPY HALLOWEEN' and a pumpkin
engraved in orange on it. Cant find it in any listing on bricklink. Its one of
the newer 3001's. Anyone know where its from?
|
It could be custom, it could be from a LEGO Discovery Centre. They used to do
an engraving service for names in the LDCs, I'm not sure about clipart style
pictures. Official parts tend to be printed rather than engraved.
|
Author: | LeeGo73 | Posted: | Jan 17, 2022 03:45 | Subject: | Re: Bricklink and FireFox | Viewed: | 39 times | Topic: | Technical Issues | |
| In Technical Issues, hesseC writes:
| hi,
it seems bricklick has a problem in firefox (chrome looks OK) if you are not
logged in. see picture.
|
maybe linked to the problems with firefox last thursday?
https://twitter.com/firefox/status/1481613605934088194
|
Author: | hesseC | Posted: | Jan 17, 2022 03:03 | Subject: | Bricklink and FireFox | Viewed: | 130 times | Topic: | Technical Issues | |
| hi,
it seems bricklick has a problem in firefox (chrome looks OK) if you are not
logged in. see picture.
|
|
Author: | H2O2 | Posted: | Jan 16, 2022 22:06 | Subject: | 'HAPPY HALLOWEEN' black 3001 brick | Viewed: | 83 times | Topic: | Help | |
| Hello all,
I found a black 3001 brick in the pile with 'HAPPY HALLOWEEN' and a pumpkin
engraved in orange on it. Cant find it in any listing on bricklink. Its one of
the newer 3001's. Anyone know where its from?
|
|
Author: | Adjour | Posted: | Jan 16, 2022 20:10 | Subject: | Re: Shipping to USA | Viewed: | 48 times | Topic: | Help | |
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
I get lots of New Mexico, California and other "restricted" state sales. It is
because that seller is not setup in a way that collects sales tax for your state
Crystal
|
Author: | ryanclegg12 | Posted: | Jan 16, 2022 19:13 | Subject: | Looking for parts for 8404 Tram | Viewed: | 76 times | Topic: | Help | |
| I know I can download the complete instructions for set 8404, just wondering
if anyone has the parts list for only the blue tram.
Or if anyone has seen something similar I would be interested in seeing that
as well. Really just want to buy parts to build a tram or two for my elevated
rail line.
|
|
Author: | sonofagunk | Posted: | Jan 16, 2022 18:22 | Subject: | Re: "wanted list" search "-pattern" not working | Viewed: | 27 times | Topic: | Help | |
| In Help, hpoort writes:
| In Help, sonofagunk writes:
| I have a bunch of wanted lists, and I was trying to get all of the items on this
list that do NOT have patterns on them, so I tried:
-pattern
but it returns everything. It seems that the negation search will only work
in combo with something else. Anyone know a work around? Cant do:
x -pattern
since I was thinking most items have 1x2 or 3x2 in them, but that is not long
enough.
Thanks
|
Only workarounds I can think of are:
- select the parts WITH pattern and move those to a different wanted list; but
if you have may lists that would be cumbersome
- copy the wanted lists to a spreadsheet and filter off site
|
yea, that is what I have been doing. Basically, I copy all of my want lists
to one, delete the "pattern", and then search for that. Just a lot of work
thanks
|
|
Author: | SylvainLS | Posted: | Jan 16, 2022 16:35 | Subject: | Re: Shipping to USA | Viewed: | 52 times | Topic: | Help | |
| In Help, Dino1 writes:
| […]
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
Yeah, both of them.
|
|
Author: | Dino | Posted: | Jan 16, 2022 16:31 | Subject: | Re: Shipping to USA | Viewed: | 51 times | Topic: | Help | |
| In Help, SylvainLS writes:
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
No, sellers can’t block US states individually. USA is one country, it’s all
states or none.
But BL has to collect Sale Tax in most US states now. And to do that, BL needs
the payment to be with PayPal Onsite (not “regular” PayPal) or Stripe. So when
the seller doesn’t offer such payment mothed, BL says “they don’t ship to you,”
while it actually means “we’re blocking you from buying because we can’t follow
the law.”
You can contact the sellers and redirect them to the help page: https://www.bricklink.com/help.asp?helpID=2467
Lots of sellers still don’t know about that.
|
But buyers from states without sales tax can shop in my store. They will not
receive any notification.
|
|
Author: | SylvainLS | Posted: | Jan 16, 2022 16:05 | Subject: | Re: Shipping to USA | Viewed: | 60 times | Topic: | Help | |
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
No, sellers can’t block US states individually. USA is one country, it’s all
states or none.
But BL has to collect Sale Tax in most US states now. And to do that, BL needs
the payment to be with PayPal Onsite (not “regular” PayPal) or Stripe. So when
the seller doesn’t offer such payment mothed, BL says “they don’t ship to you,”
while it actually means “we’re blocking you from buying because we can’t follow
the law.”
You can contact the sellers and redirect them to the help page: https://www.bricklink.com/help.asp?helpID=2467
Lots of sellers still don’t know about that.
|
|
Author: | peregrinator | Posted: | Jan 16, 2022 16:04 | Subject: | Re: Shipping to USA | Viewed: | 54 times | Topic: | Help | |
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
It means that the seller doesn't have Online payment enabled that would allow
BrickLink to collect and remit the required state sales tax.
|
|
Author: | Dino | Posted: | Jan 16, 2022 16:03 | Subject: | Re: Shipping to USA | Viewed: | 56 times | Topic: | Help | |
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
Many sellers, like myself, do not accept onsite payment. Therefore, they cannot
sell through BL to most states in the USA.
|
|
Author: | leggodtshop | Posted: | Jan 16, 2022 16:01 | Subject: | Re: Shipping to USA | Viewed: | 62 times | Topic: | Help | |
| In Help, MRGolden51 writes:
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
If US states could be selected/unselected for shipping then New Mexico (in this
case) would have been unselected. But BrickLink allows for countries only to
be selected/unselected.
So, it is no that foreigners don't know New Mexico is a USA state but that
it can't be unselected.
Why sellers do not want to ship to New Mexico? Tax issues? Shipping issues?
|
|
Author: | MRGolden51 | Posted: | Jan 16, 2022 15:52 | Subject: | Shipping to USA | Viewed: | 183 times | Topic: | Help | |
| Why on quite a few non-USA-based Sellers' Terms pages does it list the USA
as a country to which the Seller ships, but then a notice at the top of the page
states: Seller does not support orders shipping to New Mexico? Are foreigners
unaware that New Mexico is a USA state??
|
|
Author: | spacecadet0289 | Posted: | Jan 16, 2022 07:12 | Subject: | Re: Newcomer, what brings biggest returns? | Viewed: | 62 times | Topic: | Help | |
| In Help, yorbrick writes:
| |
I recently sold a sealed Star Wars set for 5 times what I originally paid. That's
nice, but to put it in perspective, I bought that set in 2012, and it had been
taking up space in a closet until the price got high enough for me to put up
for sale. That is a long time tying up your cash (and storage space) waiting
to realize the significant return. There are many sets that will never increase
so much in value.
|
And there were far fewer people investing in LEGO back then. I doubt very many
sets bought today will be easy to sell for 5x their RRP. There might be demand,
but there will also be supply.
|
For sure I understand that, and I wasn’t going to buy a brand new set in store
and expect to sell it for a profit immediately after. I am new to this but I’m
aware of sets soon to be retired or that have been retired that are doing well
on eBay, in fact I’ve just managed to get a sort after set at a very good price,
and hoping to make a good ROI on eBay for its actual collector market value.
Otherwise yes I’ll invest in sets that I believe will do well in the future.
I appreciate it’s a gamble, and may not work out, but I’m a fan of Lego, and
a fan of Star Wars, so I’m not going in completely blind. I appreciate your words
of warning, and to be honest, this set I’ve just got hold of will my tester,
if it dosent work out, I doubt I have the knack for this, but if it does, I’ll
continue.
|
|
Author: | spacecadet0289 | Posted: | Jan 16, 2022 07:05 | Subject: | Re: Newcomer, what brings biggest returns? | Viewed: | 42 times | Topic: | Help | |
| In Help, Adjour writes:
| | Ok so would you say then that rarity is more important than condition then?
|
I'm going to try to put this politely, forgive me if its not.
Instead of buying a LEGO let, buy some books on basic business and investing
basics off ebay (used) for like $40.
These are very novice questions. I'd suggest you do some reading beyond internet
forums.
Sets new have to sit a minimum of 1-2 year in storage before you can even
think about reselling them for more than you paid for them, at all. Exceptions
are rare. That's not even considering the ROI, that's just making a profit
of more than .01
Best of Luck
Crystal
|
No I appreciate sets still in stores won’t get anything back on them (why would
you pay more for second hand instead of getting brand new untouched for a store?).
I’ve recently come into possession of a set that is no longer stocked and has
been off the shelves for about 8-9 years, so I’m expecting a fairly good ROI.
But understand your comments, and thanks for the advise.
|
|
Author: | hpoort | Posted: | Jan 16, 2022 02:17 | Subject: | Re: "wanted list" search "-pattern" not working | Viewed: | 29 times | Topic: | Help | |
| In Help, sonofagunk writes:
| I have a bunch of wanted lists, and I was trying to get all of the items on this
list that do NOT have patterns on them, so I tried:
-pattern
but it returns everything. It seems that the negation search will only work
in combo with something else. Anyone know a work around? Cant do:
x -pattern
since I was thinking most items have 1x2 or 3x2 in them, but that is not long
enough.
Thanks
|
Only workarounds I can think of are:
- select the parts WITH pattern and move those to a different wanted list; but
if you have may lists that would be cumbersome
- copy the wanted lists to a spreadsheet and filter off site
|
|
Author: | marlinjc | Posted: | Jan 16, 2022 00:09 | Subject: | Re: not getting system emails regarding orders. | Viewed: | 32 times | Topic: | Technical Issues | |
| Since October my personal email has not received copies of invoices from BL or
payment received notices from paypal. I cannot find a reason for this, and am
not aware of making any changes.
In Technical Issues, rikitikitaviguy writes:
| Same problem here...I bought multiple times and for the last month have not received
any mails...same account since 2005 with no changes except my age and feedback
Figured it was a bug and they'd get to it eventually...
LM
n Technical Issues, clerkkent writes:
| I logged in after a month to check my want list, and saw my dashboard indicated
a few messages plus one order. I never received any emails n my personal account
about this activity.
I then did the following:
1) verified my email address is still the proper one associated with my BL account.
2) scanned junk folder to make sure spam filter not catching it- nothing there.
3) verified setting have messages going to BL messaging -and- personal email
address.
no issues found.
Any ideas what might be causing this?
|
|
|
|
Author: | Nubs_Select | Posted: | Jan 15, 2022 17:00 | Subject: | Re: Missing set in BL | Viewed: | 35 times | Topic: | Help | |
| Anyday! |
Author: | Adjour | Posted: | Jan 15, 2022 16:53 | Subject: | Re: Newcomer, what brings biggest returns? | Viewed: | 44 times | Topic: | Help | |
| | Ok so would you say then that rarity is more important than condition then?
|
I'm going to try to put this politely, forgive me if its not.
Instead of buying a LEGO let, buy some books on basic business and investing
basics off ebay (used) for like $40.
These are very novice questions. I'd suggest you do some reading beyond internet
forums.
Sets new have to sit a minimum of 1-2 year in storage before you can even
think about reselling them for more than you paid for them, at all. Exceptions
are rare. That's not even considering the ROI, that's just making a profit
of more than .01
Best of Luck
Crystal
|
Author: | legomario295 | Posted: | Jan 15, 2022 16:48 | Subject: | Re: Missing set in BL | Viewed: | 27 times | Topic: | Help | |
| In Help, Nubs_Select writes:
OK. Thank you for all your help.
|
Author: | Nubs_Select | Posted: | Jan 15, 2022 16:44 | Subject: | Re: Missing set in BL | Viewed: | 36 times | Topic: | Help | |
| I might be wrong about this but if I remember correctly that's a standard
thing for gears but this gear does have a separate entry you can use to add instructions
https://www.bricklink.com/v2/catalog/catalogitem.page?I=40172-99#T=P
(cant figure out the macro with this one)
|
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