Discussion Forum: Help
Redisplay Messages: Compact | Brief | All | Full      Show Messages: All | Without Replies

View Thread US Buyers can't order in Germany - schili (3130)
Hi there, I'm a seller from germany. Since last year i get some feedback from US-buyers, they can't order in my store. They get a popup window in ordering process "seller [...]
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: Order ID: #16412064 - tonnic (4349)
[...] Je contact button staat gedeactiveerd, ik kan je geen pm sturen met een reactie. Een verkoper kan zomaar een bestelling annuleren zonder contact op te nemen met een klant. [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Order ID: #16412064 - cycbuild (827)
[...] Waarom is de order geannuleerd? Voor zover ik weet, moet u een nieuwe order plaatsen zodra een order is geannuleerd. Groetjes uit Amerika, cycbuild
(36 months ago, Jun 9, 2021, to Help)
View Thread Order ID: #16412064 - eduard52 (92)
order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus weet niet waar mijn betaling heen moet
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: order page not updating - billamber (2616)
[...] Also, until I can mark it as either paid or shipped, I cannot file it, so it will ALWAYS be on ym order page! lol
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Cancelling an Order after it was Paid - macebobo (2436)
[...] This is what worked. Thank you. Order has now been cancelled properly.
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: order page not updating - billamber (2616)
[...] Wow, thanks for the replies. The payment was not onsite as it was a set and required an invoice from me (I did get it on paypal). also, I went to orders settings [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Cancelling an Order after it was Paid - Brickwilbo (1534)
[...] Maybe the buyer has to start a OCR.
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Set 325 - Fragty (609)
The light gray 821 comes from an era where lego was using ABS plastic (late 60's), while the white ones she is using are older and come from an era where Lego was [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Cancelling an Order after it was Paid - peregrinator (776)
[...] The buyer has a couple/few days to change the status from Complete to something else. I guess set it back to Shipped?
(36 months ago, Jun 9, 2021, to Help)
View Thread Set 325 - BarbaraH (1028)
I had a pair of the doors (823bc01) for the set 325 - Shell Service station, which I sold. The customer now says they don't fit the other pieces she has, the doors [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Cancelling an Order after it was Paid - macebobo (2436)
[...] I have a similar order, however, I've marked it as not paid, and I still cannot cancel it since the user marked it complete after the refund was made and I can not [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Buyer with history of complaining about used - 3eyeballs (617)
Do you know what happens after I submit a ticket? I didn't receive a confirmation. How do I know if there are any updates? 3eyeballs In Help, Brickwilbo writes: [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: Bricklink API error - BricksterXD (21)
[...] Understood, thank you. I'll continue the discussion and hope to find a resolution.
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: No buyer name on orders page, anyone else? - leopard37 (4549)
My bet is it's a timing issue. Somehow order fills in the black name before the user registers...? It's been so long I don't know. It happened to me recently as well. [...]
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: No buyer name on orders page, anyone else? - SecondChildhood (2513)
[...] Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: Bricklink API error - peregrinator (776)
It should be only negative feedback users. In Technical Issues, BricksterXD writes: [...]
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Bricklink API error - BricksterXD (21)
According to a customer attempting to buy from my store, they are unable to send an order due to a Bricklink API error. Speaking with said individual I've ruled out any other [...]
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: Cancelling an Order after it was Paid - Brickwilbo (1534)
[...] If you've refunded through PayPal you can click on the Refund link on the Order Details page. With the edit order button you can the payment status as none. Then you [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Cancelling an Order after it was Paid - frabbit (309)
Hi there, Is it possible to cancel an order after it was paid. Buyer bought something, paid for it, and then immediately wanted to cancel. I couldn't go through the Bricklink [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: System Error Message - Brickwilbo (1534)
[...] The buyer has to verify the address again. See this thread: (URL)
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread System Error Message - The_Toy_Planet (582)
Hi, We are a seller and are having a problem with buyers not being able to check out. We are getting a lot of messages from them saying this - I am trying to place an order [...]
(36 months ago, Jun 9, 2021, to Technical Issues)
View Thread Re: order page not updating - Brickwilbo (1534)
[...] In the orders received page settings you can select Separate payment status from the order status. Maybe then you can change the payment status to paid and rhen change [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: order page not updating - Stellar (3503)
[...] He probably sent the Payment to your email directly, to complete the transaction he would have to pay using the pay button on the order, and you would need to refund [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: request to open a new store - wildchicken13 (876)
[...] At the top of your store management page, there is a toggle switch that you can use to open and close your store. After BrickLink has finished processing your new seller [...]
(36 months ago, Jun 9, 2021, to Help)
View Thread Re: order page not updating - SylvainLS (46)
[...] PayPal Onsite? And the payment did arrive?
(36 months ago, Jun 8, 2021, to Help)
View Thread order page not updating - billamber (2616)
Hi all, Anyone had this issue. I received an order, it was paid, but not marked paid on my order page. I went to mark it paid but it's grayed out and although I have shipped [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: request to open a new store - stansbrickstore (302)
[...] Hi, I applied for new seller verification in February/March of this year. It took just over three weeks for a reply, but I was able to immediately open after that. Stan [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: request to open a new store - muttley71 (699)
[...] what should i do to change the status from closed to open?
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: request to open a new store - muttley71 (699)
[...] thank you so much, I await their news
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: request to open a new store - wildchicken13 (876)
[...] It can take a while for BrickLink to process the paperwork new seller verification. However, I was able to enter your store and your store terms and shipping policy look [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread request to open a new store - muttley71 (699)
help I requested 2/3 weeks ago I made the request to open a new shop, I haven't received any news yet, is this normal? I would like to know what is wrong with the compilation [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: No buyer name on orders page, anyone else? - macebobo (2436)
[...] I had one happen on 3/27, the only special characters in the name are a period. Looking at the raw HTML does not show anything odd either. User name still shows blank [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: Notes on orders? - Brickwilbo (1534)
[...] When Show My Remarks is unchecked, the order details page can be printed without visible remarks.
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: No buyer name on orders page, anyone else? - qwertyboy (7864)
[...] Unfortunately I haven't seen one of these yet. It would be interesting to see whether there is actually no info at all there, or whether the info is somehow "invisible" [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: No buyer name on orders page, anyone else? - Kesleyk (1025)
[...] Our first one showed up on 5/20. It was disconcerting at first, but all the information on the invoice/order matched up with PayPal so we just went with it. No problems [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: Notes on orders? - qwertyboy (7864)
[...] This is not what OP is asking. You can add two different "notes" on an item-for-sale: - Comments: these are visible for both seller and buyer; - My remarks: these are [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: Notes on orders? - Brickwilbo (1534)
[...] Uncheck My order note here: (URL)
(36 months ago, Jun 8, 2021, to Help)
View Thread Notes on orders? - McBricks (7906)
I have notes on my inventory page.(Prices I paid, other info) I would like those notes on the order form but not visible to buyer. I can hide my weight to the buyer. [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: No buyer name on orders page, anyone else? - jennnifer (3533)
[...] I've got one of these now as well. New user (joined yesterday), manual invoice. -------------------------------- [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: New Store opening - stansbrickstore (302)
[...] I think it currently takes 3-4 weeks to hear back from Bricklink when applying for new seller verification. Thanks, Stan. :)
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: Set names appearing with HTML codes in Inv - jennnifer (3533)
[...] I hope you have better luck than me... I've been reporting this since September of 2020. (URL) (URL) (URL) Jen
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Set names appearing with HTML codes in Inv - Bricklanta (392)
I have 2 sets showing up with HTML codes in place of the apostrophe in My Inventory. This is not the case for all my sets with an apostrophe. Emma's Shopping Play Cube [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: where is the stop lst located please? - wendybrowne (424)
thanks, I found it please disregard In General, wendybrowne writes: [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: Lego parts disappear from the pallets in the - SylvainLS (46)
[...] The dedicated forum for Studio and PartDesigner is (URL) (hover over the red Studio icon on every page, then click “Studio Forum”). Please search the forum for [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: Order summary just keeps spinning - mankra (564)
Same here. Apparently, if you fill your cart before logging in, it can happen. It's been a problem for at least a week. I really hope they fix it soon, sales are bad enough [...]
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: New Store opening - Bruce7777 (16)
Wow! Thank you for the help - i have updated my shipping policy. Thank you so much In Help, wildchicken13 writes: [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Lego parts disappear from the pallets in the - RicoMueller (0)
Lego parts disappear from the pallets in the program. There are standard parts that are still available in the last LDD. Can anyone tell me why the parts in the pallets are getting [...]
(36 months ago, Jun 8, 2021, to Help)
View Thread Re: Order summary just keeps spinning - gargar (552)
[...] I can checkout just fine on other stores.
(36 months ago, Jun 8, 2021, to Technical Issues)
View Thread Re: Order summary just keeps spinning - wildchicken13 (876)
[...] I tried checking out at a few different stores and I had the same problem. Perhaps something broke during daily maintenance today.
(36 months ago, Jun 8, 2021, to Technical Issues)

Next Page: 5 More | 10 More | 25 More | 50 More | 100 More