| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Rick_S.  | | Posted: | Jun 23, 2020 21:46 | | Subject: | Re: Report post button | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, randyf writes:
| | In Suggestions, Rick_S. writes:
| | In Suggestions, randyf writes:
| | In Suggestions, Rick_S. writes:
| | curious how many of those mods are still active moderating?
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All of them are.
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are they? when a couple scam reported posts are still up most of the day after
being reported it just tells me there is not a good spread of mods to cover all
time zones.
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They are volunteers. They aren't required to be here around the clock. 
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yeah but it can be worrisome since if someone posts something that is not to
be posted of an illegal nature and there is no one around to remove it, it can
cause problems for this site, like it did for Majhost.
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| Author: | Rick_S. | | Posted: | Jun 23, 2020 21:43 | | Subject: | Re: Changing rules of feedback | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, qwertyboy writes:
| | In Suggestions, Rick_S. writes:
| | the incident is over a seller not shipping a full order, which the buyer left
negative feedback then the seller left retaliatory feedback and the only option
the buyer had was to file an NSS.
|
I get that the buyer wants to have the neg removed, and I am not condoning seller's
behaviour, but posting an NSS just to get rid of a FB is not the way to go. It
is a mis-use of the system. According to the rules, seller did refund the missing
parts, so an NSS is simply not applicable.
Niek.
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I agree an NSS was excessive, but the way the rules are written for removing
negative feedback, that was the buyers only option, since he cannot have retaliatory
feedback removed.
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| Author: | tEoS | | Posted: | Jun 23, 2020 21:41 | | Subject: | Re: Report post button | | Viewed: | 21 times | | Topic: | Suggestions | |
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| This is all we see. From a message that I'm pretty sure Brickwilbo cancelled.
In Suggestions, qwertyboy writes:
| | In Suggestions, Brickwilbo writes:
| | It's visible below the canceled post who canceled it.
|
Maybe for moderators, but I don't think us mere mortals can see that info.
Niek.
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| Author: | randyf | | Posted: | Jun 23, 2020 21:35 | | Subject: | Re: Report post button | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, Rick_S. writes:
| | In Suggestions, randyf writes:
| | In Suggestions, Rick_S. writes:
| | curious how many of those mods are still active moderating?
|
All of them are.
|
are they? when a couple scam reported posts are still up most of the day after
being reported it just tells me there is not a good spread of mods to cover all
time zones.
|
They are volunteers. They aren't required to be here around the clock.
|
|
| Author: | qwertyboy | | Posted: | Jun 23, 2020 21:11 | | Subject: | Re: Changing rules of feedback | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, Rick_S. writes:
| | the incident is over a seller not shipping a full order, which the buyer left
negative feedback then the seller left retaliatory feedback and the only option
the buyer had was to file an NSS.
|
I get that the buyer wants to have the neg removed, and I am not condoning seller's
behaviour, but posting an NSS just to get rid of a FB is not the way to go. It
is a mis-use of the system. According to the rules, seller did refund the missing
parts, so an NSS is simply not applicable.
Niek.
|
|
| Author: | qwertyboy | | Posted: | Jun 23, 2020 20:57 | | Subject: | Re: Report post button | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | It's visible below the canceled post who canceled it.
|
Maybe for moderators, but I don't think us mere mortals can see that info.
Niek.
|
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| Author: | Rick_S. | | Posted: | Jun 23, 2020 20:38 | | Subject: | Re: Changing rules of feedback | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, Heartbricker writes:
| | In Suggestions, Rick_S. writes:
| | In Suggestions, Heartbricker writes:
| | I don’t think it’s fair but I also don’t think that merits an intervention or
an investment of resources.
The retaliatory feedback reflects worse on the person who left it.
As a seller, this feedback wouldn’t cause me to block the buyer- specially considering
the seller who left it has a bad track record.
This has no impact on the buyer, it impacts the seller negatively as it should-
seems like it’s working okay.
It’s not perfect but it doesn’t merit investment of resources.
|
Actually you would be wrong, how do people not know the buyer was very difficult
or made outrageous demands or such? you don't all you know is the buyer got
a negative feedback which reflects on him in the negative and you are saying
he has to suffer with it. wouldn't be surprised if this keeps up this site
may lose many potential buyers because they are not allowed to change a grave
injustice to their reputation and you are ok with that.
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Your insinuation of me not caring about buyers experience is a good point for
me to tag out and not waste any further time debating you.
good luck.
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But it is true, you say he should just keep the negative feedback, it is like
you do not care and think nothing should be done about and that I disagree with.
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| Author: | Heartbricker | | Posted: | Jun 23, 2020 20:25 | | Subject: | Re: Changing rules of feedback | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, Rick_S. writes:
| | In Suggestions, Heartbricker writes:
| | I don’t think it’s fair but I also don’t think that merits an intervention or
an investment of resources.
The retaliatory feedback reflects worse on the person who left it.
As a seller, this feedback wouldn’t cause me to block the buyer- specially considering
the seller who left it has a bad track record.
This has no impact on the buyer, it impacts the seller negatively as it should-
seems like it’s working okay.
It’s not perfect but it doesn’t merit investment of resources.
|
Actually you would be wrong, how do people not know the buyer was very difficult
or made outrageous demands or such? you don't all you know is the buyer got
a negative feedback which reflects on him in the negative and you are saying
he has to suffer with it. wouldn't be surprised if this keeps up this site
may lose many potential buyers because they are not allowed to change a grave
injustice to their reputation and you are ok with that.
|
Your insinuation of me not caring about buyers experience is a good point for
me to tag out and not waste any further time debating you.
good luck.
|
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| Author: | Rick_S. | | Posted: | Jun 23, 2020 20:09 | | Subject: | Re: Changing rules of feedback | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | I don’t think it’s fair but I also don’t think that merits an intervention or
an investment of resources.
The retaliatory feedback reflects worse on the person who left it.
As a seller, this feedback wouldn’t cause me to block the buyer- specially considering
the seller who left it has a bad track record.
This has no impact on the buyer, it impacts the seller negatively as it should-
seems like it’s working okay.
It’s not perfect but it doesn’t merit investment of resources.
|
Actually you would be wrong, how do people not know the buyer was very difficult
or made outrageous demands or such? you don't all you know is the buyer got
a negative feedback which reflects on him in the negative and you are saying
he has to suffer with it. wouldn't be surprised if this keeps up this site
may lose many potential buyers because they are not allowed to change a grave
injustice to their reputation and you are ok with that.
|
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| Author: | Heartbricker | | Posted: | Jun 23, 2020 19:49 | | Subject: | Re: Changing rules of feedback | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, Rick_S. writes:
| | In Suggestions, Heartbricker writes:
| | I see, I think that there's blame on both sides here.
This should have been resolved better by the seller as the customer was obviously
not satisfied and was justified to leave a non positive.
The seller fell short and obviously didn't provide a satisfactory solution
to the buyer- and escalated the matter by leaving non positive.
The buyer abused the NSS system as a result of the seller's behavior.
This could be looked at in a couple ways- the feedback system wasn't abused
here- the NSS system was abused.
Our store puts more emphasis on customer experience so we would have sent the
piece or would have made a plea for the buyer to see what would be a reasonable
solution.
We also notify our buyers before shipping an order that is short to give them
an option to cancel.
I do think it is reasonable to spend $4 to repair a 7 cent mistake- but i believe
in taking full responsibility for my mistakes.
Two adults should be able to resolve their disputes- no need for a nanny.
the NSS was an abuse of BL TOS and requires interjection by admin- the feedback
system doesn't.
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and yet the buyer is stuck with a negative he does not deserve and you do not
think that needs to be fixed?
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I don’t think it’s fair but I also don’t think that merits an intervention or
an investment of resources.
The retaliatory feedback reflects worse on the person who left it.
As a seller, this feedback wouldn’t cause me to block the buyer- specially considering
the seller who left it has a bad track record.
This has no impact on the buyer, it impacts the seller negatively as it should-
seems like it’s working okay.
It’s not perfect but it doesn’t merit investment of resources.
|
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