Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | tons_of_bricks  | | Posted: | Jun 4, 2020 06:18 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | | I am not a card collector, but I will venture my opinion that all playing cards
have very similar dimensions, and are made of very similar materials, which probably
makes it easier to define conditions like Mint, or Near Mint, Fine, etc. This
however is not true of Lego pieces which come in thousands of different sizes,
shapes, colours and even different materials.
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This, right here.
The thing that makes cards easier to grade is that they're all the same size
and shape (for the most part). A 2 in. cut down the middle is the same amount
of damage no matter the card, rare or not.
But because Lego pieces come in so many shapes and sizes, the damage could vary
even if it's the same. If I had a 42x42 baseplate with one missing stud on
the corner, I'd consider that minor damage. But if I had a 1x2 plate with
a missing stud, I'd consider it unusable and throw it out. Same damage on
both pieces, but because of their difference in size, the quality of each piece
is totally different.
That's why a grading system wouldn't really work.
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| Author: | tons_of_bricks | | Posted: | Jun 4, 2020 06:10 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | How is that any different then what I'm asking?
functionally, New, Used, Used Damaged, would just be 3 different "grades".
In Suggestions, firestar246 writes:
| | I would be apposed to a grading system; but wouldn't be apposed to maybe
one more condition: "Used, damaged" or something of that nature.
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|
Well, from what you suggested, you wanted like 5-6 very specific grades. I'm
suggesting only one extra condition.
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| Author: | Leftoverbricks | | Posted: | Jun 4, 2020 05:50 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 39 times | | Topic: | Suggestions | |
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| | Great suggestion! |
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| Author: | bje | | Posted: | Jun 4, 2020 05:20 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 64 times | | Topic: | Suggestions | |
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| As a long time buyer and importer on here, No. I do not want to plough
through a million listings in every sellers' store and sit an pick through
a thousand parts to make sure a seller has sent me the correct grade of an item
or receive a million ziplocks for every order. Also, I do not want to purchase
new and used VCG in one lot. New vs used is a factual statement, lots are split
that way and sellers can be held accountable for lots that do not meet that factual
split. I cannot conceive of holding a seller accountable for a subjective split.
As a seller, equally No. I am not going to sit around checking for scratches
with a magnifying glass and for purchases on here intended for reselling, I am
not going to regrade sellers' listings for my own inventory. I just spent
2 months counting and sorting 90000 pieces into 5700+ lots. I have no wish at
all to make that 25000+ lots after grading the contents of every lot 1 through
5. I am also not going to invest in more storage bins and racks or for that matter
space.
If you need a damage report on every part a seller sends you, request it from
them prior to ordering. Every single tile from every new set had faint scratches
on. I am not going to grade scratches and little marks in plastic so I can end
up with listings like near mint when I can see "very feint scratches visable
when held at a certain angle outdoors on a cloudy day. Might appear different
indoors, in sunlight, moonlight or under artificial light". No thank you.
In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
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The functionality of the set does not enter into it. If I buy a set to part out,
the function I am paying for is for the parts, not the set - the set is merely
a convenient method of packaging. If I were to buy for the purposes of building
it, then once built the parts are used. The function of my buying patterns have
nothing at all to do with the factual statement of new v used and is not a measure
of grading either.
And I suppose all cars are new when they leave the factory but when driven onto
the showroom floor they then become used as functionally the car was driven,
so that no dealer has ever sold a new car? I think not.
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| Author: | yorbrick | | Posted: | Jun 4, 2020 04:12 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 34 times | | Topic: | Suggestions | |
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| | | The site already has a "grading scale" even if its designed to convey the history
of the piece. New and Used.
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This is not a grading scale. It is a binary condition. A part is either new or
used. There is no scale.
| | I'm just suggesting one that is more intuitive, and accurate. Even changing
it to "new" "used" and "broken" would be a huge improvement in my opinion, and
its not as paradigm shifting as you people seem to think.
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It would not be more accurate, as it would be subjective.
What does broken mean? A piece could be heavily scratched but completely functional,
therefore not broken as it functions as intended.
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| Author: | BrickCompulsion | | Posted: | Jun 4, 2020 04:01 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 40 times | | Topic: | Suggestions | |
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| These are the 1x2 plates I am about to list. The thought of having to grad each
of them to a scale would make me stop selling on BrickLink. I will stick to my
own standard that causes me to discard the ones I deem unacceptable. I am comfortable
with this due to the feedback I receive from buyers. If there is a problem with
what I sell I deal with it.
I don’t believe an enforced grading system is the way forward at all. Check the
terms and feedback of the sellers you buy from.
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| Author: | yorbrick | | Posted: | Jun 4, 2020 04:00 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 36 times | | Topic: | Suggestions | |
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| | | Then I fail to see why having a more intuitively labled system is a bad idea?
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New vs used is easy to define. If it has been used, it is used. If it has not
been used, it is new.
Whereas labelling schemes like
excellent very good good reasonable poor
or 1 2 3 4 5
are highly subjective.
Worse still is when you combine that with the fact that most orders are not individual
pieces, a buyer will get a range of conditions within "good" - likely some will
be almost very good whereas others will be only just better than reasonable.
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| Author: | yorbrick | | Posted: | Jun 4, 2020 03:55 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 30 times | | Topic: | Suggestions | |
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| | | I know sellers already grade parts, I'm asking for that information in a
way thats easier to use for purchases then the current "notes" method.
If that was implemented for sellers to use, then I think they would make more
money.
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More money - but for how much extra work and storage space?
| | On TCGPlayer, statistically cards with pictures sell more for cards without,
even when damaged. Buyers like knowing they are going to get something with a
lower potential for dispute later.
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Do sellers on this card site sell 10s or 100s or 1000s of the same card, in
multiple grades, for a few cents each? And do buyers buy 10s or 100s or 1000s
of the same card at a time? If not, you are not comparing like with like.
| | A built in, accurate method of correctly labeling the condition of parts, would
make better condition parts more valuable, and easier to purchase for interested
buyers.
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It wouldn't make it easier, it would make it harder, as when sorted by grade
each grade for the same part becomes a different lot, and there would be many,
many more smaller lots that a buyer needs to look through. It would make it easier
to know what you are getting though.
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| Author: | randyf | | Posted: | Jun 4, 2020 03:45 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | Then I fail to see why having a more intuitively labled system is a bad idea?
|
This idea has been brought up time and time and time again over the 20 years
that this site has existed, and it has never gained a large following or been
implemented by any of the owners of the site. I believe that is because the system
that is in place works for the hobby/business at hand and has functioned very
well for those two decades. It's not that your idea is bad, it's that
your idea is unnecessary in this environment.
| | What if you sell me a new piece, that I claim is used. How is that settled?
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If I were a seller that sold new parts, and I knew that the parts were new, then
you would be a dishonest buyer. I don't understand how additional gradation
levels of "used" would apply in this scenario. 
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| Author: | Teup | | Posted: | Jun 4, 2020 03:19 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 31 times | | Topic: | Suggestions | |
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| Ok, as long as my customers wouldn't be 'encouraged' to pick it as
it can be €10 or even €20 more expensive. And domestic orders arrive the next
day so tracking isn't relevant.
In that case the buyer gets a refund. Or at least, that's how it should be,
it's true there are problems here. There still are many stores that don't
do it even though it's the law, and Bricklink doesn't act or moderate
any store terms, except when a US seller charges PayPal fees (apparently that
is a bigger deal than lost orders). So this definitely needs improvement. (it's
not always ill intended by the sellers btw, many genuinely don't know their
buyers have rights, at least in the EU)
In Suggestions, revfds writes:
| | Nowhere did I say it should be required. Even in the part that you quoted, I
said to create incentives to encourage its use.
How does the site currently handle packages lost in the post? What happens in
Europe when someone says they did not receive a package and there is no delivery
confirmation?
In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
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Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
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Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
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| Author: | crxefx | | Posted: | Jun 4, 2020 02:43 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 43 times | | Topic: | Suggestions | |
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| Right. But, we don't have that problem here..... All the other variations
are sorted out in a b or c variations. If it's broken, yellowed, faded or
incomplete the seller puts that in their comments.
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| Author: | crxefx | | Posted: | Jun 4, 2020 02:38 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 33 times | | Topic: | Suggestions | |
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| What if you sell me a new piece, that I claim is used. How is that settled?
You answered your own question, right? What difference does it make if the piece
is graded? If I sold you a new piece and you claim that it is used... You are
a liar! The quality makes no difference. Right?
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| Author: | revfds | | Posted: | Jun 4, 2020 02:31 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 42 times | | Topic: | Suggestions | |
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| I think people are over complicating what I'm suggesting, perhaps because
of terminology. I'm new to lego collecting, I don't sell on here, so
I'm not familiar with the exact phrases etc that people use for what I, as
a buyer, am looking for.
The site already has a "grading scale" even if its designed to convey the history
of the piece. New and Used.
I'm just suggesting one that is more intuitive, and accurate. Even changing
it to "new" "used" and "broken" would be a huge improvement in my opinion, and
its not as paradigm shifting as you people seem to think.
Many sellers already leave notes to comment on the condition. Having a built
in system to take advantage of that shouldn't be a radical idea.
Cards in the same game have the same size, but many variants of the same card.
Like for magic, virtually ever card has two versions, normal and foil, and then
some cards have many different arts. Card are also unique based on the set they
appear in. So some cards end of having several dozens of variations of the same
thing. Other games like Yu-gi-oh can have even more. Magic has something like
20k unique cards not including variants.
The uniformity of the cards/pieces really isn't the issue, its simply the
method of separating them out in a way that allows buyers to know what to expect.
You can base it on "part history" or "condition", but ultimately the only thing
that needs to be implemented in changing the current 2 options, to maybe 3-5.
I mean literally just adding a "broken" or "damaged" option would do it to some
degree.
In Suggestions, calebfishn writes:
| | One of the misconceptions behind your suggestion is that "new" and "used" are
descriptions of condition. In Bricklink, they are descriptions of history, not
condition. Therefore "New" and "Used" are not analogous to condition of quality
such as mint, or near mint, or fine. "New" means has not been used to build
with, no matter how long it sits in inventory, and used means that it has been
used to build with, even if only once, and remaining in excellent condition.
It is quite possible that a "used" piece could be indistinguishable in appearance
from a "new" part.
I am not a card collector, but I will venture my opinion that all playing cards
have very similar dimensions, and are made of very similar materials, which probably
makes it easier to define conditions like Mint, or Near Mint, Fine, etc. This
however is not true of Lego pieces which come in thousands of different sizes,
shapes, colours and even different materials.
I think you may be underestimating the difficulty of implementing your suggestion
in a way that it accomplishes what you hope to achieve.
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| Author: | crxefx | | Posted: | Jun 4, 2020 02:29 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In all fairness you offended me a bit also. I understand the guidelines for used
"cards" may be a bit different but, for lego the standard is also set. As a seller
I have new and used. After over 2000 orders I have never had a single complaint
over, this part is not quite good enough to be labeled new or used. Not once.
Lego throws your whole set in a few bags, have you ever asked them to grade your
new parts based on how many bags they package them in?
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| Author: | revfds | | Posted: | Jun 4, 2020 02:18 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 34 times | | Topic: | Suggestions | |
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| Then I fail to see why having a more intuitively labled system is a bad idea?
What if you sell me a new piece, that I claim is used. How is that settled?
In Suggestions, randyf writes:
| | In Suggestions, revfds writes:
| | My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
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I believe BrickLink's definitions of "new" and "used" are quite descriptive
and very easy to comprehend:
https://www.bricklink.com/help.asp?helpID=102
| | If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
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According to the BrickLink definitions, yes.
| | If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
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According to the BrickLink definitions, no.
| | If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
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According to the BrickLink definitions, no.
See how easy it was to answer those questions? It only took me a few seconds.
The clear definitions made that so.
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| Author: | randyf | | Posted: | Jun 4, 2020 01:32 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
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I believe BrickLink's definitions of "new" and "used" are quite descriptive
and very easy to comprehend:
https://www.bricklink.com/help.asp?helpID=102
| | If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
|
According to the BrickLink definitions, yes.
| | If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
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According to the BrickLink definitions, no.
| | If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
|
According to the BrickLink definitions, no.
See how easy it was to answer those questions? It only took me a few seconds.
The clear definitions made that so.
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| Author: | allstar005317 | | Posted: | Jun 4, 2020 00:49 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
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I would love to see that field on the buyer side. After becoming a seller I just
thought I was missing something to enable that for buying. After some research
I discovered that was not possible.
As for requiring tracking, I always include tracking on orders, but I am in the
US and it doesn't cost any extra. I agree with you that Bricklink shouldn't
make it a requirement because what is true in one part of the world is not always
true in another.
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| Author: | calebfishn | | Posted: | Jun 4, 2020 00:28 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
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| One of the misconceptions behind your suggestion is that "new" and "used" are
descriptions of condition. In Bricklink, they are descriptions of history, not
condition. Therefore "New" and "Used" are not analogous to condition of quality
such as mint, or near mint, or fine. "New" means has not been used to build
with, no matter how long it sits in inventory, and used means that it has been
used to build with, even if only once, and remaining in excellent condition.
It is quite possible that a "used" piece could be indistinguishable in appearance
from a "new" part.
I am not a card collector, but I will venture my opinion that all playing cards
have very similar dimensions, and are made of very similar materials, which probably
makes it easier to define conditions like Mint, or Near Mint, Fine, etc. This
however is not true of Lego pieces which come in thousands of different sizes,
shapes, colours and even different materials.
I think you may be underestimating the difficulty of implementing your suggestion
in a way that it accomplishes what you hope to achieve.
|
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| Author: | Macaronis | | Posted: | Jun 3, 2020 23:47 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
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Dead Horse.... Hasn't happened in the 18 years of my time here, doubt it
ever will.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:28 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 47 times | | Topic: | Suggestions | |
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| I know sellers already grade parts, I'm asking for that information in a
way thats easier to use for purchases then the current "notes" method.
If that was implemented for sellers to use, then I think they would make more
money.
On TCGPlayer, statistically cards with pictures sell more for cards without,
even when damaged. Buyers like knowing they are going to get something with a
lower potential for dispute later.
A built in, accurate method of correctly labeling the condition of parts, would
make better condition parts more valuable, and easier to purchase for interested
buyers.
In Suggestions, yorbrick writes:
| | | | It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
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Very true, and of course some already do grade parts. When you look at many of
the boxes, instructions, sticker sheets, etc that get graded, they tend to be
the valuable ones. I think most sellers that have valuable used parts do something
similar. If something is uncommon and vaulable, it is worth letting a buyer know
what the condition is. Whereas if the seller has 100s or 1000s of a common part
worth a few cents each, in many different conditions, then it is probably less
worthwhile listing the conditions of each one.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:23 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 32 times | | Topic: | Suggestions | |
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| How is that any different then what I'm asking?
functionally, New, Used, Used Damaged, would just be 3 different "grades".
In Suggestions, firestar246 writes:
| | I would be apposed to a grading system; but wouldn't be apposed to maybe
one more condition: "Used, damaged" or something of that nature.
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:20 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 36 times | | Topic: | Suggestions | |
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| If you read my post you would see that I called for a "clear cut visual guide".
if the conditions are clearly defined you remove disputes because you're
not allowing for what the seller or buyer thinks, you're going on how the
piece is compared to the clearly defined rules for condition.
In Suggestions, william1066 writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it î
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
This would only lead to more disputes, everyone’s opinion of what grade an item
is would be different.
Sellers would ship a grade 1 item only for the buyer to complain it’s is a grade
2/3 in their view.
If quality is such an issue for you try messaging the seller and ask about the
quality of the items, for very important purchases you could even ask for photo.
For the bulk of purchases this is a non starter.
Too much time to spend grading every item would lead to a cost increase.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:17 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
Is it really too hard to see how "new" doesn't really give an accurate description
of what you are getting?
In Suggestions, steelwoolghandi writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
And does that mean any parts bought from the Pick-A-Brick wall they are used
as they did not come in a set? If that's the case then Should Lego Change
the Wall to say Used-A-Bricks?
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 23:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| I have 10's of thousands of cards listed, I have an idea.
I really did not anticipate such negative, unproductive responses to a simple
suggestions. Asking for a better descriptive system for used parts is hardly
akin to calling for a 3rd party grading company, and your reply of such shows
that you are not commenting here to be productive.
Sorry I offended you with my suggestion.
In Suggestions, edk writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site
|
At what cost are you willing to make this happen? If you were the one sorting/storing
hundreds of thousands of used parts you would have a clue. It is enough work
to store 2 sets of inventory and keep them separated along with occasional lots
of filler grade let alone 6 different grades (1 new and 5 used). If doing this
multiplies my time by 6 times guess where that will be made up? the price of
the parts of course. Maybe we should start a grading company to send the individual
lego parts to so they can assign a 3rd party numeric value to them.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 23:10 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| How do you build orders with 100+ items, from many different sellers efficiently?
In Suggestions, WoutR writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
That is why I do not let the site build orders for me.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 23:08 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| Nowhere did I say it should be required. Even in the part that you quoted, I
said to create incentives to encourage its use.
How does the site currently handle packages lost in the post? What happens in
Europe when someone says they did not receive a package and there is no delivery
confirmation?
In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:01 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| 1.) I didn't say require it, I said to incentivize it. Those words mean different
things.
2.) I don't get what your point is about customer service? Nowhere did I
say that a tracking number equals customer service, and I'm not really what
you're trying to say or what merit it has to what I said? Of course you should
still provide customer service. In fact, in the US anyways, the USPS has a form
on their website to locate and track down missing packages, or to locate packages
that were marked as delivered even though they weren't. They receiver needs
to do this, so if I use tracking, and they tell me it wasn't delivered, I
can point them to that page, and the USPS will take care of tracking it down
without me, the seller, having to waste any time trying to figure it out. How
does using tracking prevent you providing customer service?
In Suggestions, Emporiosa writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping  I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 22:55 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| Thanks for the replies, even if some of you didn't seem to read or grab my
intention, or made snide remarks.
If you have a clearly defined grading scale, it will not create issues. It doesn't
matter what a buyer or seller thinks a pieces grades at, it matters what category
it fits. Pictures can prove most of it.
It will take time yes, I do it for cards, its not super fun, but its not hard
either.
Its not so much that I think some set you ripped open and pieced out is "used"
and not "new", its more that I don't think "used" and "new" are accurate
descriptors for the possible conditions of a lego.
I have cards listed that are a penny, Like I said, cards and lego collecting
are extremely similar in concept and execution. Everything you guys have brought
up as a reason not to do this, was brought up when they implemented it with cards,
and they system has worked wonderfully.
In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
|
| Author: | steelwoolghandi | | Posted: | Jun 3, 2020 19:21 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
And does that mean any parts bought from the Pick-A-Brick wall they are used
as they did not come in a set? If that's the case then Should Lego Change
the Wall to say Used-A-Bricks?
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:47 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| I dunno. I wouldn't be heart broken if you couldn't sell them, but lots
of vintage parts still have a market even if broken. I would like a third catagory
to put them in, though.
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:46 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | My vote is no, simply because it would be very hard to implement this.
I grade all my parts to some extent. Down to the cheap ones. It takes a massive
amount of time to do this. I don't think sellers should have to do this if
they don't want to. Also, what happens to existing lots? Sellers would have
to go back and grade everything?
That said I would like an additional feedback system similar to ebays star
system. So people can leave an opinion on service and quality without posting
a neg over something small.
Otherwise buy new and read feedback. Sorry you've had a bad time.
|
Sorry, SHOULD NOT have to do this is they don't want to.
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:45 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| My vote is no, simply because it would be very hard to implement this.
I grade all my parts to some extent. Down to the cheap ones. It takes a massive
amount of time to do this. I don't think sellers should have to do this if
they don't want to. Also, what happens to existing lots? Sellers would have
to go back and grade everything?
That said I would like an additional feedback system similar to ebays star
system. So people can leave an opinion on service and quality without posting
a neg over something small.
Otherwise buy new and read feedback. Sorry you've had a bad time.
|
|
| Author: | nathan84 | | Posted: | Jun 3, 2020 18:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
even with a grading system you will still find problems as some sellers will
view thier items as a better grade than what you the buyer would.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 18:05 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| | | It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
Very true, and of course some already do grade parts. When you look at many of
the boxes, instructions, sticker sheets, etc that get graded, they tend to be
the valuable ones. I think most sellers that have valuable used parts do something
similar. If something is uncommon and vaulable, it is worth letting a buyer know
what the condition is. Whereas if the seller has 100s or 1000s of a common part
worth a few cents each, in many different conditions, then it is probably less
worthwhile listing the conditions of each one.
|
|
| Author: | Teup | | Posted: | Jun 3, 2020 17:47 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
|
| Author: | jeslego | | Posted: | Jun 3, 2020 17:16 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 16:42 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
|
A big downside of this is that used parts then need 5x the number of locations
for storage and, being a continuous scale, there will still be disputes. I don't
know what the cards you sell are worth but when you factor in that some parts
are worth a cent or two, it is unlikely that sellers would want a five point
scale.
I can understand a (used) scale something like - excellent/like new, some playwear,
heavy playwear. But even that means 3x locations for used parts and would not
be popular. And there will still be disputes over condition.
Even a two point scale for used - acceptable and filler - leads to double the
number of storage locations, and of course there will be some things a seller
calls acceptable that are really filler, leading to disputes.
They could ban anything that is poor condition, but then people will complain
that sometimes people want filler quality bricks or that damaged minifigures/parts
should be allowed to be sold.
|
|
| Author: | electricbaer | | Posted: | Jun 3, 2020 16:30 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot.
|
It would also weed out all the ones where a seller says that the parts are excellent
condition, and eventually lead to all sellers saying nothing about condition
if it became the norm to filter out anything with a comment.
|
Indeed it would, I, myself have used it before if a part seemed exceptional from
the norm and had barely any wear. Especially on older parts that usually have
more time to develop wear, and where ones in great condition that aren't
new are few and far between.
Use of noting that part is in Excellent condition but used actually supports
a more advanced grading system. Basic labeling being applied:
Used - excellent, Used - averaged, Used - poor/broken/damaged.
|
|
| Author: | electricbaer | | Posted: | Jun 3, 2020 16:26 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, Crafteewon writes:
| | Excluded based on comments would also remove items that say “excellent used condition”.
|
And a lot of the "used, with light playwear' comments I often see, which
IMO leaves the condition ambiguous.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 16:26 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| | | Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot.
|
It would also weed out all the ones where a seller says that the parts are excellent
condition, and eventually lead to all sellers saying nothing about condition
if it became the norm to filter out anything with a comment.
|
|
| Author: | tons_of_bricks | | Posted: | Jun 3, 2020 16:25 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| I would be apposed to a grading system; but wouldn't be apposed to maybe
one more condition: "Used, damaged" or something of that nature.
|
|
| Author: | Crafteewon | | Posted: | Jun 3, 2020 16:23 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, electricbaer writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot. I know it's a mitigating factor to what's proposed, but the
question of enhancing a grading scale for used parts still leaves that scale
to be used by the discretion of the seller.
Some sellers will believe a part is in excellent shape, where others would see
the same part and say it's in average condition. It's a subjective scale,
no matter how detailed.
|
Excluded based on comments would also remove items that say “excellent used condition”.
|
|
| Author: | electricbaer | | Posted: | Jun 3, 2020 15:24 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 87 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot. I know it's a mitigating factor to what's proposed, but the
question of enhancing a grading scale for used parts still leaves that scale
to be used by the discretion of the seller.
Some sellers will believe a part is in excellent shape, where others would see
the same part and say it's in average condition. It's a subjective scale,
no matter how detailed.
|
|
| Author: | Heartbricker | | Posted: | Jun 3, 2020 15:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 83 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
|
| Author: | william1066 | | Posted: | Jun 3, 2020 15:13 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it î
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
This would only lead to more disputes, everyone’s opinion of what grade an item
is would be different.
Sellers would ship a grade 1 item only for the buyer to complain it’s is a grade
2/3 in their view.
If quality is such an issue for you try messaging the seller and ask about the
quality of the items, for very important purchases you could even ask for photo.
For the bulk of purchases this is a non starter.
Too much time to spend grading every item would lead to a cost increase.
|
|
| Author: | edk | | Posted: | Jun 3, 2020 15:04 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 78 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site
|
At what cost are you willing to make this happen? If you were the one sorting/storing
hundreds of thousands of used parts you would have a clue. It is enough work
to store 2 sets of inventory and keep them separated along with occasional lots
of filler grade let alone 6 different grades (1 new and 5 used). If doing this
multiplies my time by 6 times guess where that will be made up? the price of
the parts of course. Maybe we should start a grading company to send the individual
lego parts to so they can assign a 3rd party numeric value to them.
|
|
| Author: | Emporiosa | | Posted: | Jun 3, 2020 15:02 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
|
|
| Author: | cycbuild | | Posted: | Jun 3, 2020 14:51 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| | Oi slave! Fetch me a PSA Gem MT 10 sticker sheet within the week! |
|
| Author: | WoutR | | Posted: | Jun 3, 2020 14:46 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
That is why I do not let the site build orders for me.
|
|
| Author: | axaday | | Posted: | Jun 3, 2020 14:32 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 71 times | | Topic: | Suggestions | |
|
| You are very unlikely to get broken pieces if you order "new" and you can filter
on that.
I have occasionally list a broken item, with a clear description, at a low price
thinking someone might want it anyway and they do sell sometimes. But it wouldn't
really bother me if Bricklink decided to just not allow broken items to be sold.
In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 14:27 | | Subject: | Implement an enforced grading scale | | Viewed: | 330 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 14:17 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| | | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
It should be up to a seller to decide if they insist on tracking or not and for
what order size. This is a global site and works well in one country does not
work so well in others.
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| Author: | revfds | | Posted: | Jun 3, 2020 14:05 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| Sorry, I'm new to this forum, not sure how it works, I just wanted to add
that upon reading the thread about suggesting how to deal with shipping delays,
again, I point to tracking.
If you, as a site policy, fall back to tracking, then its easy to decide how
to deal with feedback or upset buyers who act before the tracking shows that
the package has reached their home.
I'm of course going to be frustrated and unhappy when my order arrives late,
but if the tracking is there, then I can't be justified in blaming the seller
for the delay once its left their hands, and the tracking will prove that they
mailed something to me at least.
In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 13:57 | | Subject: | Show Tracking number on Orders list | | Viewed: | 93 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
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| Author: | Adjour | | Posted: | Jun 3, 2020 12:39 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, Tracyd writes:
| | In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
|
Same here, the packages scan, move once, and then sit there for 5-10 days. Of
course not every parcel, just a few, but those few just...sit...there.
My internationals were taking over 6 weeks so I turned it off.
|
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| Author: | Tracyd | | Posted: | Jun 3, 2020 12:32 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
|
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| Author: | brac.brick | | Posted: | Jun 3, 2020 12:05 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
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| Author: | husker92 | | Posted: | Jun 3, 2020 10:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 46 times | | Topic: | Suggestions | |
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| | I did the same. No international orders until shipping is more stable. |
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| Author: | owlcd | | Posted: | Jun 3, 2020 10:14 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
What they should know and what they do seem to not be the same. I've gotten
many messages.
|
You're right, unfortunately... It seems that BL could post some kind of
banner right now acknowledging the shipping difficulties... But some buyers
probably still won't 'see' it... Hang in there!
|
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| Author: | brikomania | | Posted: | Jun 3, 2020 09:52 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, WhiteHorseMatt writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
|
We still have to eat!
|
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| Author: | DamoB | | Posted: | Jun 3, 2020 09:42 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I agree with a temporary disclaimer. As a small seller I made a decision to
remove all overseas postage options as I'm nervous of the fragile overseas
postal systems. This may have taken some sales away from me, but with the onus
seeming to be on the seller rather than the postal carrier it seemed to be the
best option for my circumstances (and I'm not reliant on BL to feed my family!).
|
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| Author: | jenwick | | Posted: | Jun 3, 2020 09:13 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| Voted yes.
I sent a package to Australia on April 9th. I received a message from the buyer
this morning that they just got the package yesterday. Luckily the buyer and
I were in communication during this time so I should be OK on this one.
|
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| Author: | Legoboy_II | | Posted: | Jun 3, 2020 04:10 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
It is an absolute shame that buyers don't, or won't, understand that
once a seller has verifiable delivery into the carrier system, that the buyer
NO LONGER has control and it is UNREASONABLE to hold the seller liable!
Case in point #1:
With full knowledge of what I was doing, I placed an order from overseas to Texas.
The seller advised me that there could be severe shipping delays and gave me
several options. Because the seller had almost all the parts I was looking for
(S&H savings), good FB, AND I did not need them immediately, I chose
to place the order. We have been in constant contact since. The order still
has not been shipped, however the seller has held open the option to cancel -
I have chosen not to. This one is about good communication,
and even if I did exercise my option to cancel, and the seller assisted, I would
leave positive FB, AND reimburse the fees I created during the transaction
(I know the seller will read this, and IF they wish to confirm these facts and
reveal their business, they have my permission).
Case in point #2:
Now this one is a little closer to the issue we're examining. Again, I placed
an order from overseas, again, because the seller had a majority of items I wanted
and has a good reputation. The seller posted the package within the day and
forwarded the tracking number, which provided proof of shipping when the carrier
acknowledged receipt. At this point, the seller is NO LONGER in control. There
are now, some issues, as it seems the carrier's update does not match reality
- that is that the US side has acknowledged receipt and claimed to have "Processed
Through" the package on May 8th, and no updates since. Oddly, I did not get the
package a couple of days later, as I normally would. So, on May 22nd (two business
weeks), I contacted the carrier and they acknowledged they had erroneously marked
the package "Processed Through", when in fact it was still in Customs. NOT under
the seller's control, however, I did message the seller when I contacted
the carrier, and after getting a reply, to keep the seller updated (although
I didn't get a response). The seller has fulfilled their obligation, thus
far, and if the carrier doesn't make good on their word, I would expect the
seller to assist in filing a claim. IF, at this moment I had to leave FB, it
would be positive, with a slight comment about communications. IF I have to file
a claim, and the seller assists, regardless of recovery, I would leave positive
FB, and consider the communications comment, accordingly. If I have to file a
claim, and the seller does not assist, as needed, then I might be inclined to
leave neutral FB, probably noting a lack of good communications.
The point is, as a buyer, I fully understand who is responsible for each step
of the mail order business.
I believe the buyer is ultimately responsible for making the decision to buy,
or not buy, and from where. As a buyer, I AM NOT required to buy anything, no
one is twisting my arm. IF I do decide to buy from anywhere, ANY-WHERE, that
I know, suspect, or am notified, will likely be subject to carrier delays, then
as soon as the postal system acknowledges timely receipt, the seller IS NO longer
in control and any delivery issues that arise are between the CARRIER and me
(now the owner of the package).
I've said this elsewhere, it boggles my mind that buyers simply do not, can
not, or will not, comprehend this simple logic.
I feel for the sellers, here and elsewhere, who are harangued by buyers who abuse
FB, payment systems, or usually both. I believe the cards are stacked against
the sellers by the platform and payment system. While the payment system is
larger than just BL, we can only continue to protest and lobby for change, with
little hope, however, that is not the case on this platform.
I follow almost all of these conversations and am appalled by the logic applied
against sellers, and like the payment systems, clearly favors abusive buyers.
So, yes, I agree, wholeheartedly, that changes need to be made - simple changes,
reasonable changes, logical changes, permanent changes - that would address the
issue of abusive FB's and NSS's, regardless of local or global conditions.
|
|
| Author: | michaelhunt | | Posted: | Jun 2, 2020 22:38 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 66 times | | Topic: | Suggestions | |
|
| Add a one-week cooling off period before you could leave neutral or negative
feedback on the seller. Along with a pop-up recommendation that you contact the
seller to work out your grievances.
Just my two cents worth.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 22:37 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
What they should know and what they do seem to not be the same. I've gotten
many messages.
|
|
| Author: | owlcd | | Posted: | Jun 2, 2020 21:46 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 21:03 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
|
| Author: | superchicken77 | | Posted: | Jun 2, 2020 20:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 74 times | | Topic: | Suggestions | |
|
| Voted yes.
I too have had a few customers asking where their packages are after explicitly
telling them before I shipped out that it could take longer than normal. One
buyer did reply back and say his package arrived and apologized for not being
more patient. Haven't got a negative or neutral yet but I'm sure you're
not the only one who has.
This warning should be on the feedback area AND on checkout. Buyers should see
this warning and maybe have to check the box that they have read and understood
that shipping delays are to be expected.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 2, 2020 17:43 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 79 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
|
|
| Author: | enig | | Posted: | Jun 2, 2020 17:25 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 84 times | | Topic: | Suggestions | |
|
| | | Open to any input on this.
|
YES
|
| Author: | SnarkBricks | | Posted: | Jun 2, 2020 17:19 | | Subject: | Pls. change verbiage on "Send Invoice" header | | Viewed: | 75 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Send Invoice Header
Current verbiage noted to Sellers: "You may resend the same invoice without affecting
the original invoice date. Sending "AND" invoice with changes to order prices
will update the invoice date. Please note "THE" the updated invoice date may
affect when an NPB can be filed.
Please change "and" in quotes to: an
Please change the 1st "the" to: that
Thanks.
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 17:12 | | Subject: | We need protection from postal delay negs | | Viewed: | 319 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
|
| Author: | enfurnoh | | Posted: | Jun 1, 2020 04:09 | | Subject: | Auto update of Wanted Lists | | Viewed: | 49 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| So you have a wanted list of 5000 pieces and 350 items. You go ahead and order
them using the auto select feature and it goes to say 17 stores. On the orders
page, as they come in, you choose "completed" to show ou have received the full
order.
Now why would be incredibly helpful is that as you "complete" an order the Wanted
List is was bought from is auto updated to reflect that you now have these pieces.
All the necessary information is already in your system, it should be a relatively
simple matter of pulling those data sources together.
|
|
| Author: | mroppoli | | Posted: | May 31, 2020 10:14 | | Subject: | Missing Parts List | | Viewed: | 65 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Just like you have a Want List I'd like a Missing Parts in inventory list
option. As we enter parts, when saving to inventory it will alert us 'This
part needed on xxx set or xxx minfig' do you want to continue? Yes to add
to inventory or no. This could be triggered by a mandatory first word Missing
in comments followed by the part number.
Mike Roppoli
|
|
| Author: | cosmicray | | Posted: | May 29, 2020 13:38 | | Subject: | Re: Retail Pricing | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
What you need to understand is that there is no one retail price. Whatever price
is displayed, even if it were correct in most stores, will not be correct at
all sales locations.
To give you a classic example, the NBA collector sets (issued 2003) were sold
for $6.99 in most stores, but sold for $7.99 at WalMart. When the normal outlets
finished their shelf run, Dollar General sold them for $1 each. So there were
many starting prices that year.
Nita Rae
|
|
| Author: | Adjour | | Posted: | May 29, 2020 12:02 | | Subject: | Re: Retail Pricing | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
why?
My vote is no, sorry.
|
| Author: | Dino | | Posted: | May 29, 2020 07:33 | | Subject: | Re: Retail Pricing | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
Which original sales prices do you want to know?
The US Dollar, Euro, German Mark, French France, Belgian France, Dutch Guilder,
British 'Pound, Italian Lire, Swiss Franc, Australian Dollar, Japanese Yen,
Brazilian Real, or another of the many other currencies?
|
| Author: | randyf | | Posted: | May 28, 2020 23:20 | | Subject: | Re: Retail Pricing | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
This idea was already tried here and it bombed in spectacular fashion. If you
want that information, try Brickset.
Cheers,
Randy
|
| Author: | Packers5212 | | Posted: | May 28, 2020 22:38 | | Subject: | Retail Pricing | | Viewed: | 153 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
| Author: | KCFBricks | | Posted: | May 28, 2020 02:52 | | Subject: | Re: Option to update all stock prices | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| I've heard of that, it would be nice if bricklink added in the option too,
they already have the sale options and increase/decrease price option so I dont
think it would be too much work to add in this as well. It would help keep everything
central instead of going here there and everywhere.
|
|
| Author: | jennnifer | | Posted: | May 27, 2020 21:17 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| |
By the way, I see that Bricklink's descriptions are a bit off and need improvement
"Purchase Confirmation: Sent to a buyer who made a purchase with Instant Checkout"
Not true, only when it is paid onsite. Otherwise it is not sent.
"Order Invoice: Sent to a buyer who you issued an invoice to"
...or sent instantly by Instant Checkout, unless the order is paid onsite.
|
I reported the typo and the poor grammar on that page to BrickLink for 6 months
before I gave up. Even rewrote the whole thing correctly for them. No one was
interested.
Jen
|
|
| Author: | Legoboy_II | | Posted: | May 27, 2020 20:07 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Tracyd writes:
| | In Suggestions, Legoboy_II writes:
| | In Suggestions, SylvainLS writes:
| | In Suggestions, Legoboy_II writes:
| | […]
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
Backorders are forbidden by BL ToS.
|
Agreed, it would require a change to the rules, was just citing my recommendation...
| |
| | […]
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each".
|
Isn’t it a legal obligation to show all prices in the USA?
|
Not at the national level, it may be the case in certain states, but not that
I've ever seen... In fact, almost every place I've traveled, there are
businesses you can walk in to and there are no prices posted at all...
| |
| | This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
|
The problem in the bun example is not that the clients don’t know they can buy
only one, it’s that they don’t want to buy at the higher price because there’s
a lower price, so the last bun stays on the shelf.
|
That certainly holds some truth, but what I have observed, more often than not,
is that stores sell a product for $X, then advertise it in multiples and simply
multiply the selling price, giving the illusion of a savings - it's
a psychological marketing strategy. In fact, if you go to most bulk discount
stores, it is likely that buying singles is actually cheaper because we have
conditioned the majority of the buying public to believe, without question, that
more is cheaper - extremely deceptive, but not illegal; caveat emptor.
I'm more altruistic and prefer transparency, hence why I recommend showing
both prices. I didn't mention it before, but it is unlikely that a business
will get even quantities, or maintain even quantities, and so when management
sees that an item has declined below the advertised lot quantity, they should
either strike the advertisement, or if there is an actual quantity discount,
offer the product at that cost savings.
James
|
When I open my store it will be buy 2 get 2 more for the price of 5. And if
I don't have the quantities for that it will be buy 1 at full price get the
second for full price. I guarantee I will sell more multiples than singles.
Tracyd
|
And will you be having a Grand Opening sale when the first 100 buyers can get
a -25% discount?
Sign me up... 
|
|
| Author: | Legoboy_II | | Posted: | May 27, 2020 19:53 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, SylvainLS writes:
| | But transparency isn’t the silver bullet.
|
So true, there are no real silver bullets, at least not that I've ever found...
| | In France, showing prices is an obligation (and “TTC” all taxes included, too,
so the 20% VAT is invisible), and price per volume or weight too.
That doesn’t prevent stores (or brands or whoever defines the prices) to sell
“more for more”: some “family” packs are more expensive than singles or smaller
packs.
|
...I'm tracking with you...
| | So I always check the price/qty.
|
...we're old enough to know better, but...
| |
Some people have trouble understanding prices are free, that’s why I often quote
a pair of “mock commercials” from (very) old French comedians (they ran a parodic
newspaper and a radio show):
“A metallized corkscrew, 3 Francs 20” and then, “The same but more expensive,
5 F 30.”
People sometimes laugh but without getting that it actually works that way IRL.
You can easily find this type of things: a “premium” version that has everything
the “basic” version has and nothing more! and there’s still people to
buy it, and be happy with it
|
...precisely.
And toward that end, if the system used to autonomously "hide" tiers when appropriate,
I'm certainly okay with that, it's a way to strike the advert, but I
think store owners should have the option to configure their stores according
to their own business and marketing strategies?
|
|
| Author: | Legoboy_II | | Posted: | May 27, 2020 15:54 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | 1. Offering a tiered discount schedule can be a good marketing strategy, when
employed correctly and truly passes on a wholesale savings, elsewise, buyers
could see it as price gouging at the lower tiers, similar to the earlier comment
regarding same;
|
Sure, I have no issue with price tiers. They make sense if it helps sell a lot
of the same items. The thing I think weird is ...
| | 2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
... this. Sellers shouldn't tell a buyer they can buy 10 for a discount if
they only have 9.
It would be simple for BL to remove the tiered pricing from the buyer's view
when it cannot be met, even though it stays in the seller's inventory. Better
still would be a warning in the inventory page that highlights the issue to a
sell, so they can either reduce the number needing to be purchased in a tier
or increase stock numbers if they can fulfill it.
|
Agreed, I'm not advocating for any particular change, just bringing a different
perspective.
Solid conversation, good points by all.
James
|
|
| Author: | SylvainLS | | Posted: | May 27, 2020 15:51 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | […]
That certainly holds some truth, but what I have observed, more often than not,
is that stores sell a product for $X, then advertise it in multiples and simply
multiply the selling price, giving the illusion of a savings - it's
a psychological marketing strategy. In fact, if you go to most bulk discount
stores, it is likely that buying singles is actually cheaper because we have
conditioned the majority of the buying public to believe, without question, that
more is cheaper - extremely deceptive, but not illegal; caveat emptor.
I'm more altruistic and prefer transparency, hence why I recommend showing
both prices.
|
Of course.
But transparency isn’t the silver bullet.
In France, showing prices is an obligation (and “TTC” all taxes included, too,
so the 20% VAT is invisible), and price per volume or weight too.
That doesn’t prevent stores (or brands or whoever defines the prices) to sell
“more for more”: some “family” packs are more expensive than singles or smaller
packs.
So I always check the price/qty.
Some people have trouble understanding prices are free, that’s why I often quote
a pair of “mock commercials” from (very) old French comedians (they ran a parodic
newspaper and a radio show):
“A metallized corkscrew, 3 Francs 20” and then, “The same but more expensive,
5 F 30.”
People sometimes laugh but without getting that it actually works that way IRL.
You can easily find this type of things: a “premium” version that has everything
the “basic” version has and nothing more! and there’s still people to
buy it, and be happy with it
|
|
| Author: | Tracyd | | Posted: | May 27, 2020 15:09 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | In Suggestions, SylvainLS writes:
| | In Suggestions, Legoboy_II writes:
| | […]
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
Backorders are forbidden by BL ToS.
|
Agreed, it would require a change to the rules, was just citing my recommendation...
| |
| | […]
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each".
|
Isn’t it a legal obligation to show all prices in the USA?
|
Not at the national level, it may be the case in certain states, but not that
I've ever seen... In fact, almost every place I've traveled, there are
businesses you can walk in to and there are no prices posted at all...
| |
| | This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
|
The problem in the bun example is not that the clients don’t know they can buy
only one, it’s that they don’t want to buy at the higher price because there’s
a lower price, so the last bun stays on the shelf.
|
That certainly holds some truth, but what I have observed, more often than not,
is that stores sell a product for $X, then advertise it in multiples and simply
multiply the selling price, giving the illusion of a savings - it's
a psychological marketing strategy. In fact, if you go to most bulk discount
stores, it is likely that buying singles is actually cheaper because we have
conditioned the majority of the buying public to believe, without question, that
more is cheaper - extremely deceptive, but not illegal; caveat emptor.
I'm more altruistic and prefer transparency, hence why I recommend showing
both prices. I didn't mention it before, but it is unlikely that a business
will get even quantities, or maintain even quantities, and so when management
sees that an item has declined below the advertised lot quantity, they should
either strike the advertisement, or if there is an actual quantity discount,
offer the product at that cost savings.
James
|
When I open my store it will be buy 2 get 2 more for the price of 5. And if
I don't have the quantities for that it will be buy 1 at full price get the
second for full price. I guarantee I will sell more multiples than singles.
Tracyd
|
|
| Author: | Legoboy_II | | Posted: | May 27, 2020 15:05 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, SylvainLS writes:
| | In Suggestions, Legoboy_II writes:
| | […]
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
Backorders are forbidden by BL ToS.
|
Agreed, it would require a change to the rules, was just citing my recommendation...
| |
| | […]
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each".
|
Isn’t it a legal obligation to show all prices in the USA?
|
Not at the national level, it may be the case in certain states, but not that
I've ever seen... In fact, almost every place I've traveled, there are
businesses you can walk in to and there are no prices posted at all...
| |
| | This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
|
The problem in the bun example is not that the clients don’t know they can buy
only one, it’s that they don’t want to buy at the higher price because there’s
a lower price, so the last bun stays on the shelf.
|
That certainly holds some truth, but what I have observed, more often than not,
is that stores sell a product for $X, then advertise it in multiples and simply
multiply the selling price, giving the illusion of a savings - it's
a psychological marketing strategy. In fact, if you go to most bulk discount
stores, it is likely that buying singles is actually cheaper because we have
conditioned the majority of the buying public to believe, without question, that
more is cheaper - extremely deceptive, but not illegal; caveat emptor.
I'm more altruistic and prefer transparency, hence why I recommend showing
both prices. I didn't mention it before, but it is unlikely that a business
will get even quantities, or maintain even quantities, and so when management
sees that an item has declined below the advertised lot quantity, they should
either strike the advertisement, or if there is an actual quantity discount,
offer the product at that cost savings.
James
|
|
| Author: | yorbrick | | Posted: | May 27, 2020 10:08 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| | | 1. Offering a tiered discount schedule can be a good marketing strategy, when
employed correctly and truly passes on a wholesale savings, elsewise, buyers
could see it as price gouging at the lower tiers, similar to the earlier comment
regarding same;
|
Sure, I have no issue with price tiers. They make sense if it helps sell a lot
of the same items. The thing I think weird is ...
| | 2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
... this. Sellers shouldn't tell a buyer they can buy 10 for a discount if
they only have 9.
It would be simple for BL to remove the tiered pricing from the buyer's view
when it cannot be met, even though it stays in the seller's inventory. Better
still would be a warning in the inventory page that highlights the issue to a
sell, so they can either reduce the number needing to be purchased in a tier
or increase stock numbers if they can fulfill it.
|
|
| Author: | infinibrix | | Posted: | May 27, 2020 07:44 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
It's worth mentioning that some stores like myself don't list all our
stock at any one time so being able to see the tiered pricing may prompt the
buyer to ask the seller about their stock situation which could result in one
of two things....
It could prompt the seller to adjust their stock allowing the buyer to proceed
at discounted pricing or it could mean that the seller decides to adjust the
bulk quantity down to whatevers left in stock in order to help the buyer out
and get rid of their remaining stock i.e if tiered price is 20x and seller only
has 18x left they may choose to make 18x the new bulk price so if it prompts
buyers to question bulk quantity discrepansies it probably helps to do more good
than harm
|
|
| Author: | SylvainLS | | Posted: | May 27, 2020 07:01 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | […]
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
|
Backorders are forbidden by BL ToS.
| | […]
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each".
|
Isn’t it a legal obligation to show all prices in the USA?
| | This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
|
The problem in the bun example is not that the clients don’t know they can buy
only one, it’s that they don’t want to buy at the higher price because there’s
a lower price, so the last bun stays on the shelf.
|
|
| Author: | tEoS | | Posted: | May 26, 2020 21:37 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| Unless BL isn't functioning properly, one should be able to buy the full
quantity available regardless of the "multiples of" feature.
In other words, you should be able to buy all nine, though I'm not 100% sure
what would happen if you tried to buy 8. My guess would be that the system might
block that quantity.
| | Or the one that gets me... sell in quantities of 10. 9 remaining. Can’t buy what
I’m there for.
|
|
|
| Author: | Legoboy_II | | Posted: | May 26, 2020 21:20 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, jbroman writes:
| | In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
Or the one that gets me... sell in quantities of 10. 9 remaining. Can’t buy what
I’m there for.
|
I agree that this can be confusing for buyers, here's my $.002 worth:
1. Offering a tiered discount schedule can be a good marketing strategy, when
employed correctly and truly passes on a wholesale savings, elsewise, buyers
could see it as price gouging at the lower tiers, similar to the earlier comment
regarding same;
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
3. Regarding 9 of 10, I have found that I can order the remaining stock without
issue, not sure if this a seller enabled feature, but I've not had an issue,
just some early on confusion. Not sure if this is mentioned in the seller's
store "Terms" or BL "Help", I just decided to try and wasn't rejected; and
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each". This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
James
|
|
| Author: | Teup | | Posted: | May 26, 2020 13:17 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, BasKrie writes:
| | In Suggestions, Teup writes:
| | In Suggestions, BasKrie writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
|
Well, that's pretty much what I mean. It does not bounce if the address exists.
So the seller will either need to figure out a way to claim it, ask the buyer
to cancel it, or wait 2 months and then instruct the buyer to send it again.
There are no other options for the seller, the only way to turn down the payment
is by not claiming it, which takes 2 months. I guess you're right you could
consider it the buyer's problem, but I just don't like it....... It is
a clumsy situation because I want to provide service and don't like taking
my customers' time with requests. Especially if that involves them having
to contact PayPal customer support which is a pretty tedious process because
they've hidden themselves pretty well. I rather do such things myself.
| | And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
|
Well, I don't know what it looks like from their side. I've had a buyer
refuse to do that in the past because they didn't know how to cancel it and
I could not help either. They did not want to send it a second time before the
first one returned to them (which makes sense), so the only option left was to
wait.
Right now I just hope that I can add the alias email address to my account once
their "problems" are over. As long as PayPal doesn't provide any kind of
"refuse" button, that seems to be the only viable option for avoiding these situations.
|
If they have sent it to a mail address you also use, then I can imagine they
won't send it a second time. But still, it's their problem, not yours,
from PayPal's point of view, you are not even part of the transaction, so
you can't do anything to get it corected.
Same if the buyer paid to the wrong IBAN account, only the buyer and IBAN account
holder can do anything.
I agree that you want to provide service, but you can only do that for the things
that you have some control over. And buyers sending money to incorrect places
isn't that
|
Well, I got some instructions from support and now it's fixed, I managed
to add the email address as an alias The reason it didn't work is that
apparently I have sent that address (myself) a payment request (probably someone
asked me to use that feature and I wanted to test it). I had go over my activity
history and cancel the request before I could add it. Seems it's a rare enough
situation for PayPal to not have a scenario or an error message for this
|
|
| Author: | yorbrick | | Posted: | May 26, 2020 12:02 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| | | "Verkoopt U ook kussentjes?"
|
Goedemiddag
|
|
| Author: | qwertyboy | | Posted: | May 26, 2020 10:43 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each 
|
"Verkoopt U ook kussentjes?"
Niek.
|
|
| Author: | Vosblokjes | | Posted: | May 26, 2020 10:14 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, BasKrie writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
|
Well, that's pretty much what I mean. It does not bounce if the address exists.
So the seller will either need to figure out a way to claim it, ask the buyer
to cancel it, or wait 2 months and then instruct the buyer to send it again.
There are no other options for the seller, the only way to turn down the payment
is by not claiming it, which takes 2 months. I guess you're right you could
consider it the buyer's problem, but I just don't like it....... It is
a clumsy situation because I want to provide service and don't like taking
my customers' time with requests. Especially if that involves them having
to contact PayPal customer support which is a pretty tedious process because
they've hidden themselves pretty well. I rather do such things myself.
| | And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
|
Well, I don't know what it looks like from their side. I've had a buyer
refuse to do that in the past because they didn't know how to cancel it and
I could not help either. They did not want to send it a second time before the
first one returned to them (which makes sense), so the only option left was to
wait.
Right now I just hope that I can add the alias email address to my account once
their "problems" are over. As long as PayPal doesn't provide any kind of
"refuse" button, that seems to be the only viable option for avoiding these situations.
|
If they have sent it to a mail address you also use, then I can imagine they
won't send it a second time. But still, it's their problem, not yours,
from PayPal's point of view, you are not even part of the transaction, so
you can't do anything to get it corected.
Same if the buyer paid to the wrong IBAN account, only the buyer and IBAN account
holder can do anything.
I agree that you want to provide service, but you can only do that for the things
that you have some control over. And buyers sending money to incorrect places
isn't that
|
|
| Author: | jbroman | | Posted: | May 26, 2020 09:05 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
Or the one that gets me... sell in quantities of 10. 9 remaining. Can’t buy what
I’m there for.
|
|
| Author: | yorbrick | | Posted: | May 26, 2020 07:10 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each
|
Yes, we have the same here with "buy one get one free" which often means the
store is overcharging for one but when you get two for the same price they are
charging about the right price for each. And if there is only one left on the
shelf, it will never sell.
|
|
| Author: | Teup | | Posted: | May 26, 2020 07:02 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
I notice almost every day that the perfect way to ensure Dutch people will never
buy croissants or buns, is by putting a sign "4 for €1" when there's 3 left.
Pretty sure that if they'd remove the sign, people would be willing to pay
€1 each
|
|
| Author: | yorbrick | | Posted: | May 26, 2020 06:56 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| | | Keeps its value(s) once they replenish or rotate their stock.
|
Yes, it can be kept for the seller with their inventory - but there is not really
any reason to show it to the buyer. If anything, it puts a buyer off buying from
the store now if they think there will be a discount in the future if the store
replenishes stock.
An alternative is that a seller could opt to give a discount on min(all, N) where
N is a variable. So if their stock drops below N, a buyer can still buy all the
seller can supply right now at their discount level.
|
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