Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Jun 3, 2020 18:05 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 38 times | | Topic: | Suggestions | |
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| | | It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
Very true, and of course some already do grade parts. When you look at many of
the boxes, instructions, sticker sheets, etc that get graded, they tend to be
the valuable ones. I think most sellers that have valuable used parts do something
similar. If something is uncommon and vaulable, it is worth letting a buyer know
what the condition is. Whereas if the seller has 100s or 1000s of a common part
worth a few cents each, in many different conditions, then it is probably less
worthwhile listing the conditions of each one.
|
 |
| Author: | Teup | | Posted: | Jun 3, 2020 17:47 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
|
| Author: | jeslego | | Posted: | Jun 3, 2020 17:16 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
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| Author: | yorbrick | | Posted: | Jun 3, 2020 16:42 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
|
A big downside of this is that used parts then need 5x the number of locations
for storage and, being a continuous scale, there will still be disputes. I don't
know what the cards you sell are worth but when you factor in that some parts
are worth a cent or two, it is unlikely that sellers would want a five point
scale.
I can understand a (used) scale something like - excellent/like new, some playwear,
heavy playwear. But even that means 3x locations for used parts and would not
be popular. And there will still be disputes over condition.
Even a two point scale for used - acceptable and filler - leads to double the
number of storage locations, and of course there will be some things a seller
calls acceptable that are really filler, leading to disputes.
They could ban anything that is poor condition, but then people will complain
that sometimes people want filler quality bricks or that damaged minifigures/parts
should be allowed to be sold.
|
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| Author: | electricbaer | | Posted: | Jun 3, 2020 16:30 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot.
|
It would also weed out all the ones where a seller says that the parts are excellent
condition, and eventually lead to all sellers saying nothing about condition
if it became the norm to filter out anything with a comment.
|
Indeed it would, I, myself have used it before if a part seemed exceptional from
the norm and had barely any wear. Especially on older parts that usually have
more time to develop wear, and where ones in great condition that aren't
new are few and far between.
Use of noting that part is in Excellent condition but used actually supports
a more advanced grading system. Basic labeling being applied:
Used - excellent, Used - averaged, Used - poor/broken/damaged.
|
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| Author: | electricbaer | | Posted: | Jun 3, 2020 16:26 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, Crafteewon writes:
| | Excluded based on comments would also remove items that say “excellent used condition”.
|
And a lot of the "used, with light playwear' comments I often see, which
IMO leaves the condition ambiguous.
|
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| Author: | yorbrick | | Posted: | Jun 3, 2020 16:26 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| | | Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot.
|
It would also weed out all the ones where a seller says that the parts are excellent
condition, and eventually lead to all sellers saying nothing about condition
if it became the norm to filter out anything with a comment.
|
|
| Author: | tons_of_bricks | | Posted: | Jun 3, 2020 16:25 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 35 times | | Topic: | Suggestions | |
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| I would be apposed to a grading system; but wouldn't be apposed to maybe
one more condition: "Used, damaged" or something of that nature.
|
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| Author: | Crafteewon | | Posted: | Jun 3, 2020 16:23 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, electricbaer writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot. I know it's a mitigating factor to what's proposed, but the
question of enhancing a grading scale for used parts still leaves that scale
to be used by the discretion of the seller.
Some sellers will believe a part is in excellent shape, where others would see
the same part and say it's in average condition. It's a subjective scale,
no matter how detailed.
|
Excluded based on comments would also remove items that say “excellent used condition”.
|
|
| Author: | electricbaer | | Posted: | Jun 3, 2020 15:24 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 87 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Correct me if I'm wrong, but currently there isn't a way to do advanced
catalog search to omit items with comments/remarks added? That would weed out
entries where there's been a note about playwear/discoloring/bites etc.
Wouldn't get them all if they aren't remarked, but it would weed out
a lot. I know it's a mitigating factor to what's proposed, but the
question of enhancing a grading scale for used parts still leaves that scale
to be used by the discretion of the seller.
Some sellers will believe a part is in excellent shape, where others would see
the same part and say it's in average condition. It's a subjective scale,
no matter how detailed.
|
|
| Author: | Heartbricker | | Posted: | Jun 3, 2020 15:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 83 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
|
| Author: | william1066 | | Posted: | Jun 3, 2020 15:13 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it î
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
This would only lead to more disputes, everyone’s opinion of what grade an item
is would be different.
Sellers would ship a grade 1 item only for the buyer to complain it’s is a grade
2/3 in their view.
If quality is such an issue for you try messaging the seller and ask about the
quality of the items, for very important purchases you could even ask for photo.
For the bulk of purchases this is a non starter.
Too much time to spend grading every item would lead to a cost increase.
|
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| Author: | edk | | Posted: | Jun 3, 2020 15:04 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 78 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site
|
At what cost are you willing to make this happen? If you were the one sorting/storing
hundreds of thousands of used parts you would have a clue. It is enough work
to store 2 sets of inventory and keep them separated along with occasional lots
of filler grade let alone 6 different grades (1 new and 5 used). If doing this
multiplies my time by 6 times guess where that will be made up? the price of
the parts of course. Maybe we should start a grading company to send the individual
lego parts to so they can assign a 3rd party numeric value to them.
|
|
| Author: | Emporiosa | | Posted: | Jun 3, 2020 15:02 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping  I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
|
|
| Author: | cycbuild | | Posted: | Jun 3, 2020 14:51 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| | Oi slave! Fetch me a PSA Gem MT 10 sticker sheet within the week! |
|
| Author: | WoutR | | Posted: | Jun 3, 2020 14:46 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
That is why I do not let the site build orders for me.
|
|
| Author: | axaday | | Posted: | Jun 3, 2020 14:32 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 71 times | | Topic: | Suggestions | |
|
| You are very unlikely to get broken pieces if you order "new" and you can filter
on that.
I have occasionally list a broken item, with a clear description, at a low price
thinking someone might want it anyway and they do sell sometimes. But it wouldn't
really bother me if Bricklink decided to just not allow broken items to be sold.
In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 14:27 | | Subject: | Implement an enforced grading scale | | Viewed: | 330 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 14:17 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| | | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
It should be up to a seller to decide if they insist on tracking or not and for
what order size. This is a global site and works well in one country does not
work so well in others.
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 14:05 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| Sorry, I'm new to this forum, not sure how it works, I just wanted to add
that upon reading the thread about suggesting how to deal with shipping delays,
again, I point to tracking.
If you, as a site policy, fall back to tracking, then its easy to decide how
to deal with feedback or upset buyers who act before the tracking shows that
the package has reached their home.
I'm of course going to be frustrated and unhappy when my order arrives late,
but if the tracking is there, then I can't be justified in blaming the seller
for the delay once its left their hands, and the tracking will prove that they
mailed something to me at least.
In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
|
|
| Author: | revfds | | Posted: | Jun 3, 2020 13:57 | | Subject: | Show Tracking number on Orders list | | Viewed: | 93 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 12:39 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, Tracyd writes:
| | In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
|
Same here, the packages scan, move once, and then sit there for 5-10 days. Of
course not every parcel, just a few, but those few just...sit...there.
My internationals were taking over 6 weeks so I turned it off.
|
|
| Author: | Tracyd | | Posted: | Jun 3, 2020 12:32 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
|
|
| Author: | brac.brick | | Posted: | Jun 3, 2020 12:05 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
|
| Author: | husker92 | | Posted: | Jun 3, 2020 10:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| | I did the same. No international orders until shipping is more stable. |
|
| Author: | owlcd | | Posted: | Jun 3, 2020 10:14 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
What they should know and what they do seem to not be the same. I've gotten
many messages.
|
You're right, unfortunately... It seems that BL could post some kind of
banner right now acknowledging the shipping difficulties... But some buyers
probably still won't 'see' it... Hang in there!
|
|
| Author: | brikomania | | Posted: | Jun 3, 2020 09:52 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, WhiteHorseMatt writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
|
We still have to eat!
|
|
| Author: | DamoB | | Posted: | Jun 3, 2020 09:42 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I agree with a temporary disclaimer. As a small seller I made a decision to
remove all overseas postage options as I'm nervous of the fragile overseas
postal systems. This may have taken some sales away from me, but with the onus
seeming to be on the seller rather than the postal carrier it seemed to be the
best option for my circumstances (and I'm not reliant on BL to feed my family!).
|
|
| Author: | jenwick | | Posted: | Jun 3, 2020 09:13 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| Voted yes.
I sent a package to Australia on April 9th. I received a message from the buyer
this morning that they just got the package yesterday. Luckily the buyer and
I were in communication during this time so I should be OK on this one.
|
|
| Author: | Legoboy_II | | Posted: | Jun 3, 2020 04:10 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
It is an absolute shame that buyers don't, or won't, understand that
once a seller has verifiable delivery into the carrier system, that the buyer
NO LONGER has control and it is UNREASONABLE to hold the seller liable!
Case in point #1:
With full knowledge of what I was doing, I placed an order from overseas to Texas.
The seller advised me that there could be severe shipping delays and gave me
several options. Because the seller had almost all the parts I was looking for
(S&H savings), good FB, AND I did not need them immediately, I chose
to place the order. We have been in constant contact since. The order still
has not been shipped, however the seller has held open the option to cancel -
I have chosen not to. This one is about good communication,
and even if I did exercise my option to cancel, and the seller assisted, I would
leave positive FB, AND reimburse the fees I created during the transaction
(I know the seller will read this, and IF they wish to confirm these facts and
reveal their business, they have my permission).
Case in point #2:
Now this one is a little closer to the issue we're examining. Again, I placed
an order from overseas, again, because the seller had a majority of items I wanted
and has a good reputation. The seller posted the package within the day and
forwarded the tracking number, which provided proof of shipping when the carrier
acknowledged receipt. At this point, the seller is NO LONGER in control. There
are now, some issues, as it seems the carrier's update does not match reality
- that is that the US side has acknowledged receipt and claimed to have "Processed
Through" the package on May 8th, and no updates since. Oddly, I did not get the
package a couple of days later, as I normally would. So, on May 22nd (two business
weeks), I contacted the carrier and they acknowledged they had erroneously marked
the package "Processed Through", when in fact it was still in Customs. NOT under
the seller's control, however, I did message the seller when I contacted
the carrier, and after getting a reply, to keep the seller updated (although
I didn't get a response). The seller has fulfilled their obligation, thus
far, and if the carrier doesn't make good on their word, I would expect the
seller to assist in filing a claim. IF, at this moment I had to leave FB, it
would be positive, with a slight comment about communications. IF I have to file
a claim, and the seller assists, regardless of recovery, I would leave positive
FB, and consider the communications comment, accordingly. If I have to file a
claim, and the seller does not assist, as needed, then I might be inclined to
leave neutral FB, probably noting a lack of good communications.
The point is, as a buyer, I fully understand who is responsible for each step
of the mail order business.
I believe the buyer is ultimately responsible for making the decision to buy,
or not buy, and from where. As a buyer, I AM NOT required to buy anything, no
one is twisting my arm. IF I do decide to buy from anywhere, ANY-WHERE, that
I know, suspect, or am notified, will likely be subject to carrier delays, then
as soon as the postal system acknowledges timely receipt, the seller IS NO longer
in control and any delivery issues that arise are between the CARRIER and me
(now the owner of the package).
I've said this elsewhere, it boggles my mind that buyers simply do not, can
not, or will not, comprehend this simple logic.
I feel for the sellers, here and elsewhere, who are harangued by buyers who abuse
FB, payment systems, or usually both. I believe the cards are stacked against
the sellers by the platform and payment system. While the payment system is
larger than just BL, we can only continue to protest and lobby for change, with
little hope, however, that is not the case on this platform.
I follow almost all of these conversations and am appalled by the logic applied
against sellers, and like the payment systems, clearly favors abusive buyers.
So, yes, I agree, wholeheartedly, that changes need to be made - simple changes,
reasonable changes, logical changes, permanent changes - that would address the
issue of abusive FB's and NSS's, regardless of local or global conditions.
|
|
| Author: | michaelhunt | | Posted: | Jun 2, 2020 22:38 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 66 times | | Topic: | Suggestions | |
|
| Add a one-week cooling off period before you could leave neutral or negative
feedback on the seller. Along with a pop-up recommendation that you contact the
seller to work out your grievances.
Just my two cents worth.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 22:37 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
What they should know and what they do seem to not be the same. I've gotten
many messages.
|
|
| Author: | owlcd | | Posted: | Jun 2, 2020 21:46 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 21:03 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
|
| Author: | superchicken77 | | Posted: | Jun 2, 2020 20:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 74 times | | Topic: | Suggestions | |
|
| Voted yes.
I too have had a few customers asking where their packages are after explicitly
telling them before I shipped out that it could take longer than normal. One
buyer did reply back and say his package arrived and apologized for not being
more patient. Haven't got a negative or neutral yet but I'm sure you're
not the only one who has.
This warning should be on the feedback area AND on checkout. Buyers should see
this warning and maybe have to check the box that they have read and understood
that shipping delays are to be expected.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 2, 2020 17:43 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 79 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
|
|
| Author: | enig | | Posted: | Jun 2, 2020 17:25 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 84 times | | Topic: | Suggestions | |
|
| | | Open to any input on this.
|
YES
|
| Author: | SnarkBricks | | Posted: | Jun 2, 2020 17:19 | | Subject: | Pls. change verbiage on "Send Invoice" header | | Viewed: | 75 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Send Invoice Header
Current verbiage noted to Sellers: "You may resend the same invoice without affecting
the original invoice date. Sending "AND" invoice with changes to order prices
will update the invoice date. Please note "THE" the updated invoice date may
affect when an NPB can be filed.
Please change "and" in quotes to: an
Please change the 1st "the" to: that
Thanks.
|
|
| Author: | Adjour | | Posted: | Jun 2, 2020 17:12 | | Subject: | We need protection from postal delay negs | | Viewed: | 319 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
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| Author: | enfurnoh | | Posted: | Jun 1, 2020 04:09 | | Subject: | Auto update of Wanted Lists | | Viewed: | 49 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| So you have a wanted list of 5000 pieces and 350 items. You go ahead and order
them using the auto select feature and it goes to say 17 stores. On the orders
page, as they come in, you choose "completed" to show ou have received the full
order.
Now why would be incredibly helpful is that as you "complete" an order the Wanted
List is was bought from is auto updated to reflect that you now have these pieces.
All the necessary information is already in your system, it should be a relatively
simple matter of pulling those data sources together.
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| Author: | mroppoli | | Posted: | May 31, 2020 10:14 | | Subject: | Missing Parts List | | Viewed: | 65 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Just like you have a Want List I'd like a Missing Parts in inventory list
option. As we enter parts, when saving to inventory it will alert us 'This
part needed on xxx set or xxx minfig' do you want to continue? Yes to add
to inventory or no. This could be triggered by a mandatory first word Missing
in comments followed by the part number.
Mike Roppoli
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| Author: | cosmicray | | Posted: | May 29, 2020 13:38 | | Subject: | Re: Retail Pricing | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
What you need to understand is that there is no one retail price. Whatever price
is displayed, even if it were correct in most stores, will not be correct at
all sales locations.
To give you a classic example, the NBA collector sets (issued 2003) were sold
for $6.99 in most stores, but sold for $7.99 at WalMart. When the normal outlets
finished their shelf run, Dollar General sold them for $1 each. So there were
many starting prices that year.
Nita Rae
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| Author: | Adjour | | Posted: | May 29, 2020 12:02 | | Subject: | Re: Retail Pricing | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
why?
My vote is no, sorry.
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| Author: | Dino | | Posted: | May 29, 2020 07:33 | | Subject: | Re: Retail Pricing | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
Which original sales prices do you want to know?
The US Dollar, Euro, German Mark, French France, Belgian France, Dutch Guilder,
British 'Pound, Italian Lire, Swiss Franc, Australian Dollar, Japanese Yen,
Brazilian Real, or another of the many other currencies?
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| Author: | randyf | | Posted: | May 28, 2020 23:20 | | Subject: | Re: Retail Pricing | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, Packers5212 writes:
| | It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
|
This idea was already tried here and it bombed in spectacular fashion. If you
want that information, try Brickset.
Cheers,
Randy
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| Author: | Packers5212 | | Posted: | May 28, 2020 22:38 | | Subject: | Retail Pricing | | Viewed: | 153 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| It would be be nice to be able to see the original retail price on the Lego sets.
Thanks
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| Author: | KCFBricks | | Posted: | May 28, 2020 02:52 | | Subject: | Re: Option to update all stock prices | | Viewed: | 25 times | | Topic: | Suggestions | |
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| I've heard of that, it would be nice if bricklink added in the option too,
they already have the sale options and increase/decrease price option so I dont
think it would be too much work to add in this as well. It would help keep everything
central instead of going here there and everywhere.
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| Author: | jennnifer | | Posted: | May 27, 2020 21:17 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| |
By the way, I see that Bricklink's descriptions are a bit off and need improvement
"Purchase Confirmation: Sent to a buyer who made a purchase with Instant Checkout"
Not true, only when it is paid onsite. Otherwise it is not sent.
"Order Invoice: Sent to a buyer who you issued an invoice to"
...or sent instantly by Instant Checkout, unless the order is paid onsite.
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I reported the typo and the poor grammar on that page to BrickLink for 6 months
before I gave up. Even rewrote the whole thing correctly for them. No one was
interested.
Jen
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| Author: | Legoboy_II | | Posted: | May 27, 2020 20:07 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, Tracyd writes:
| | In Suggestions, Legoboy_II writes:
| | In Suggestions, SylvainLS writes:
| | In Suggestions, Legoboy_II writes:
| | […]
2. Regarding when there aren't enough items to meet a tier limit, I always
recommend to my clients that they advertise their scheme, and allow aggregation
of orders or backorders, IF they intend to replenish their stock in a timely
manner, though I discourage aggregation of future orders. Elsewise, remove the
advert;
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Backorders are forbidden by BL ToS.
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Agreed, it would require a change to the rules, was just citing my recommendation...
| |
| | […]
4. Lastly, regarding the buns analogy, I generally recommend that the client
"market" their products accordingly, and concurrently advertise, on the signage,
"X for $Y or $Z each".
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Isn’t it a legal obligation to show all prices in the USA?
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Not at the national level, it may be the case in certain states, but not that
I've ever seen... In fact, almost every place I've traveled, there are
businesses you can walk in to and there are no prices posted at all...
| |
| | This tells the customer they can get fewer, how much they
will be, and discloses any "inflated" price scheme, which I strongly discourage,
though a small savings is certainly appropriate, similar to the tiered system.
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The problem in the bun example is not that the clients don’t know they can buy
only one, it’s that they don’t want to buy at the higher price because there’s
a lower price, so the last bun stays on the shelf.
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That certainly holds some truth, but what I have observed, more often than not,
is that stores sell a product for $X, then advertise it in multiples and simply
multiply the selling price, giving the illusion of a savings - it's
a psychological marketing strategy. In fact, if you go to most bulk discount
stores, it is likely that buying singles is actually cheaper because we have
conditioned the majority of the buying public to believe, without question, that
more is cheaper - extremely deceptive, but not illegal; caveat emptor.
I'm more altruistic and prefer transparency, hence why I recommend showing
both prices. I didn't mention it before, but it is unlikely that a business
will get even quantities, or maintain even quantities, and so when management
sees that an item has declined below the advertised lot quantity, they should
either strike the advertisement, or if there is an actual quantity discount,
offer the product at that cost savings.
James
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When I open my store it will be buy 2 get 2 more for the price of 5. And if
I don't have the quantities for that it will be buy 1 at full price get the
second for full price. I guarantee I will sell more multiples than singles.
Tracyd
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And will you be having a Grand Opening sale when the first 100 buyers can get
a -25% discount?
Sign me up... 
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| Author: | Legoboy_II | | Posted: | May 27, 2020 19:53 | | Subject: | Re: Don't show impossible discounts | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, SylvainLS writes:
| | But transparency isn’t the silver bullet.
|
So true, there are no real silver bullets, at least not that I've ever found...
| | In France, showing prices is an obligation (and “TTC” all taxes included, too,
so the 20% VAT is invisible), and price per volume or weight too.
That doesn’t prevent stores (or brands or whoever defines the prices) to sell
“more for more”: some “family” packs are more expensive than singles or smaller
packs.
|
...I'm tracking with you...
| | So I always check the price/qty.
|
...we're old enough to know better, but...
| |
Some people have trouble understanding prices are free, that’s why I often quote
a pair of “mock commercials” from (very) old French comedians (they ran a parodic
newspaper and a radio show):
“A metallized corkscrew, 3 Francs 20” and then, “The same but more expensive,
5 F 30.”
People sometimes laugh but without getting that it actually works that way IRL.
You can easily find this type of things: a “premium” version that has everything
the “basic” version has and nothing more! and there’s still people to
buy it, and be happy with it
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...precisely.
And toward that end, if the system used to autonomously "hide" tiers when appropriate,
I'm certainly okay with that, it's a way to strike the advert, but I
think store owners should have the option to configure their stores according
to their own business and marketing strategies?
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