Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | tons_of_bricks  | | Posted: | Apr 10, 2020 06:00 | | Subject: | Re: Automatic feedback | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| I know some people might think this isn't a good suggestion, but if you think
about it, how many of us actually leave a personalized feedback? Whenever I look
at feedback that a seller has given, it's usually all the exact same and
usually goes like, "Wonderful buyer, thank you for using our store". I think
an automated feedback system would be nice, especially for the larger sellers
and buyers.
|
 |
| Author: | Erikmax | | Posted: | Apr 10, 2020 06:00 | | Subject: | Re: Automatic feedback | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
|
|
Yes I agree, my idea is that it should be an option that can be turned on/off
and also leaves the possibility to give it manually. So only if it is not done
manually and the option is turned on it will be done automatically after a certain
period.
| | | |
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
|
Yes I think options to have feedback automated for sellers would make a lot of
sense. I think with ebay you can set it so that feedback is automatically left
when payment is received or when feedback is left for the seller which is the
option I use on ebay but I think feedback from buyers should be left as manual
as their opinions can vary and should be a more personal note about the transaction
even if many do just say “Thanks”
|
|
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| Author: | infinibrix | | Posted: | Apr 10, 2020 05:53 | | Subject: | Re: Automatic feedback | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
|
Yes I think options to have feedback automated for sellers would make a lot of
sense. I think with ebay you can set it so that feedback is automatically left
when payment is received or when feedback is left for the seller which is the
option I use on ebay but I think feedback from buyers should be left as manual
as their opinions can vary and should be a more personal note about the transaction
even if many do just say “Thanks”
|
|
| Author: | Erikmax | | Posted: | Apr 10, 2020 05:30 | | Subject: | Automatic feedback | | Viewed: | 213 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate.
|
|
| Author: | Rakali | | Posted: | Apr 3, 2020 12:37 | | Subject: | Re: Use my store's inventory to fill Wanted List | | Viewed: | 84 times | | Topic: | Suggestions | |
|
| Not one that won't get you barked at, but the easiest solution is to have
a "friend" make the order for you and either pay the BL fee on it, or I guess
you could cancel the order and not relist the parts if that would stop the BL
fee.
People will be quick to call out that having multiple accounts isn't allowed
hence why you need a "friend" to do it, but it's baffling that this doesn't
have a real solution by now. Going through your inventory manually adjusting
counts is absurd.
|
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| Author: | djrowdy | | Posted: | Apr 3, 2020 05:03 | | Subject: | Re: Search for multiple items ? | | Viewed: | 22 times | | Topic: | Suggestions | |
|
| In Suggestions, ThomasW78 writes:
| | Why is it not possible to search for 2, 3 or more items at the same time ?
Often I am looking for more than one minifig and would like to buy them all from
the same store. I can only search for one minifig and manually have to check
each store if they also have the other minifigs I am looking for.
So please: Make it possible to search for multiple items across stores so results
can come up with store that have all the items looked for. It would be a time
saver of gigantic porportions.
|
I use a workaround when I want to do this. Create a bew wanted list and COPY
(do not move) the items to this new list (for example all minifigs you want can
still be in lists but also in this new wanted list)
Now once you've done this, simply use the easy buy or buy all feature on
your list with just the minifigs, and it should give you the person who has most
or all of them first.
Hope this helps!
|
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| Author: | Sarrow1986 | | Posted: | Apr 2, 2020 14:00 | | Subject: | Re: Use my store's inventory to fill Wanted List | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, Moosedesign writes:
| | Has this changed at all in the intervening 3 year since this post was made? Is
there a way to use your store/stockroom inventory to fulfill wanted lists?
|
Hi there!
As the quarantine hit us all, I also want to use parts of my own store to build
stuff. Is there a solution for this?
Lego in there guys!
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| Author: | Jamesf077 | | Posted: | Apr 2, 2020 08:46 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| | I have done, now he asking to cancel and start again!! |
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| Author: | Brickwilbo | | Posted: | Apr 2, 2020 08:37 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Jamesf077 writes:
| | I'm going through the this situation at the moment, buyer placed an order
for 650 parts and didn't respond to 1st invoice. He then added another 900
parts 3 days later and it's now been 4 days since the second batch. He has
not responded to a second invoice. I didn't pick out the 2nd batch as I had
a feeling it might be a waste of time and marked the order as packed to prevent
more being added. Now I am struggling to keep on top of my inventory as I like
to check I have the correct amounts left as I pick orders.
Now I know there may be a good reason he might not have paid but, as he already
has one negative feedback out of 18 as a buyer my gut feeling is this is a problem
buyer. If I cancel the order at this point to get these 1550 parts back in my
store I am then open to negative feedback. I cannot file a NPB for another 3
days and then wait another week, maybe more before I can recover these parts.
We should be able to cancel an order after 3 days without the risk of negative
feedback.
|
Change the orderstatus to packed then no new batches can be added.
|
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| Author: | Jamesf077 | | Posted: | Apr 2, 2020 08:00 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| I'm going through the this situation at the moment, buyer placed an order
for 650 parts and didn't respond to 1st invoice. He then added another 900
parts 3 days later and it's now been 4 days since the second batch. He has
not responded to a second invoice. I didn't pick out the 2nd batch as I had
a feeling it might be a waste of time and marked the order as packed to prevent
more being added. Now I am struggling to keep on top of my inventory as I like
to check I have the correct amounts left as I pick orders.
Now I know there may be a good reason he might not have paid but, as he already
has one negative feedback out of 18 as a buyer my gut feeling is this is a problem
buyer. If I cancel the order at this point to get these 1550 parts back in my
store I am then open to negative feedback. I cannot file a NPB for another 3
days and then wait another week, maybe more before I can recover these parts.
We should be able to cancel an order after 3 days without the risk of negative
feedback.
|
|
| Author: | SylvainLS | | Posted: | Apr 1, 2020 14:19 | | Subject: | Re: Please add currencies | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, uvt203 writes:
| | […]
We might also want to have HCA as currency (hand cleaning alcohol).
Here in Denmark we have a whisky distillery which has changed production from
the finest peated whisky to HCA as this is a shortage here too. Maybe that is
no good idea anyway as you now may want to lick your hands.......
|
Here it’s LVMH who put their perfume factories to the task, not their wineries
and distilleries.
They’re giving it to hospitals (they can afford it  ) so I don’t know how it
smells 
| | Still Wednesday here for some more hours.
|
CEST
|
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| Author: | popsicle | | Posted: | Apr 1, 2020 12:31 | | Subject: | Re: Please add currencies | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, StarBrick writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, Stuart9 writes:
| | 
I'd suggest paracetamol too but that would make them a drug dealer.
|
World production of paracetamol is concentrated in China and India, the two countries
occupy about 89.86% of the global production (China 70% India 19%, as per 2018
stats), and their marketshare has been increasing in recent years.
Today, it's over 90% of the world's production. And to be even more specific
in displaying the irony, the production is in the Wuhan area of China, where
the current Corona virus pandemic originated.
Don't know whether to laugh or cry at your attempt at levity. Maybe go with
the best emotion I know, that is a equal mixture of both.
-Cory
|
It's our nature biting us in our butt. In 10 years I wonder how we look back
at these times: will it be our last chance for major change in our thinking and
acting, or do we need a couple of more 'virusses' to smash our egoïstic
nature to smithereens.... I am afraid the latter is more likely to become reality.
|
Interesting thoughts. I don't hold the same sentiments, though.
btw, I like your use of the term "smithereens" Seldom see it used any more.
|
|
| Author: | uvt203 | | Posted: | Apr 1, 2020 11:59 | | Subject: | Re: Please add currencies | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, SylvainLS writes:
| | Dear BrickLink,
Considering the worldwide situation, the financial measures already started in
many countries (including the USA and the EU) and the financial measured not
yet taken, and the obvious consequences of all these (like inflation, devaluation,
and total financial and fiducial chaos), I’d like to strongly suggest BrickLink
add two new, but actually quite ancient, (mostly) universal, and staple currencies:
TP (Toilet Paper) and PST (Pasta).
Thank you,
Sylvain
PS: we’re Wednesday in France.
|
We might also want to have HCA as currency (hand cleaning alcohol).
Here in Denmark we have a whisky distillery which has changed production from
the finest peated whisky to HCA as this is a shortage here too. Maybe that is
no good idea anyway as you now may want to lick your hands.......
Still Wednesday here for some more hours.
/Asger
|
|
| Author: | Stuart9 | | Posted: | Apr 1, 2020 06:44 | | Subject: | Re: Please add currencies | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| Definitely the latter, sadly.
In Suggestions, StarBrick writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, Stuart9 writes:
| |
I'd suggest paracetamol too but that would make them a drug dealer.
|
World production of paracetamol is concentrated in China and India, the two countries
occupy about 89.86% of the global production (China 70% India 19%, as per 2018
stats), and their marketshare has been increasing in recent years.
Today, it's over 90% of the world's production. And to be even more specific
in displaying the irony, the production is in the Wuhan area of China, where
the current Corona virus pandemic originated.
Don't know whether to laugh or cry at your attempt at levity. Maybe go with
the best emotion I know, that is a equal mixture of both.
-Cory
|
It's our nature biting us in our butt. In 10 years I wonder how we look back
at these times: will it be our last chance for major change in our thinking and
acting, or do we need a couple of more 'virusses' to smash our egoïstic
nature to smithereens.... I am afraid the latter is more likely to become reality.
#onlytogether
|
|
|
| Author: | StarBrick | | Posted: | Apr 1, 2020 02:51 | | Subject: | Re: Please add currencies | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | In Suggestions, Stuart9 writes:
| |
I'd suggest paracetamol too but that would make them a drug dealer.
|
World production of paracetamol is concentrated in China and India, the two countries
occupy about 89.86% of the global production (China 70% India 19%, as per 2018
stats), and their marketshare has been increasing in recent years.
Today, it's over 90% of the world's production. And to be even more specific
in displaying the irony, the production is in the Wuhan area of China, where
the current Corona virus pandemic originated.
Don't know whether to laugh or cry at your attempt at levity. Maybe go with
the best emotion I know, that is a equal mixture of both.
-Cory
|
It's our nature biting us in our butt. In 10 years I wonder how we look back
at these times: will it be our last chance for major change in our thinking and
acting, or do we need a couple of more 'virusses' to smash our egoïstic
nature to smithereens.... I am afraid the latter is more likely to become reality.
#onlytogether
|
|
| Author: | popsicle | | Posted: | Mar 31, 2020 18:38 | | Subject: | Re: Please add currencies | | Viewed: | 70 times | | Topic: | Suggestions | |
|
| In Suggestions, Stuart9 writes:
| |
I'd suggest paracetamol too but that would make them a drug dealer.
|
World production of paracetamol is concentrated in China and India, the two countries
occupy about 89.86% of the global production (China 70% India 19%, as per 2018
stats), and their marketshare has been increasing in recent years.
Today, it's over 90% of the world's production. And to be even more specific
in displaying the irony, the production is in the Wuhan area of China, where
the current Corona virus pandemic originated.
Don't know whether to laugh or cry at your attempt at levity. Maybe go with
the best emotion I know, that is a equal mixture of both.
-Cory
|
|
| Author: | SylvainLS | | Posted: | Mar 31, 2020 18:27 | | Subject: | Re: Please add currencies | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Stuart9 writes:
| |
I'd suggest paracetamol too but that would make them a drug dealer.
|
Oops, I forgot that.
Maybe I should buy some
(APAP / acetaminophen for those who don’t use the name paracetamol.)
Yeah France! Always ahead! At least by one hour…
|
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| Author: | Stuart9 | | Posted: | Mar 31, 2020 18:05 | | Subject: | Re: Please add currencies | | Viewed: | 34 times | | Topic: | Suggestions | |
|
|
I'd suggest paracetamol too but that would make them a drug dealer.
Still Tuesday here.
In Suggestions, SylvainLS writes:
| | Dear BrickLink,
Considering the worldwide situation, the financial measures already started in
many countries (including the USA and the EU) and the financial measured not
yet taken, and the obvious consequences of all these (like inflation, devaluation,
and total financial and fiducial chaos), I’d like to strongly suggest BrickLink
add two new, but actually quite ancient, (mostly) universal, and staple currencies:
TP (Toilet Paper) and PST (Pasta).
Thank you,
Sylvain
PS: we’re Wednesday in France.
|
|
|
| Author: | SylvainLS | | Posted: | Mar 31, 2020 18:01 | | Subject: | Please add currencies | | Viewed: | 103 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Dear BrickLink,
Considering the worldwide situation, the financial measures already started in
many countries (including the USA and the EU) and the financial measured not
yet taken, and the obvious consequences of all these (like inflation, devaluation,
and total financial and fiducial chaos), I’d like to strongly suggest BrickLink
add two new, but actually quite ancient, (mostly) universal, and staple currencies:
TP (Toilet Paper) and PST (Pasta).
Thank you,
Sylvain
PS: we’re Wednesday in France.
|
|
| Author: | Cerbrus | | Posted: | Mar 31, 2020 02:14 | | Subject: | Wanted lists"&buying: Set default "Condition" | | Viewed: | 43 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I have a setting / feature request:
I recently made a mistake by not checking the condition of a list of bricks imported
into a wanted list. Only after I placed the order, I noticed I ordered a load
of "Used" bricks, where my intention was to only buy new parts.
That's what I get for shopping late on a sunday night...
However, that made me think that it might be helpful to have a setting that defines
the default "condition" of bricks you're adding to your wanted lists. I'm
generally not interested in "Used" parts unless there's nothing else available.
So, the places the setting could apply would be:
- "Add to Wanted List" popup on a brick's page.
- "Items For Sale" tab on a brick's page.
- "Add items" popup on a wanted list.
- Wanted list import pages.
(Lucky for me, the shops were very helpful in fixing the orders )
|
|
| Author: | Moosedesign | | Posted: | Mar 30, 2020 22:40 | | Subject: | Re: Use my store's inventory to fill Wanted List | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| Has this changed at all in the intervening 3 year since this post was made? Is
there a way to use your store/stockroom inventory to fulfill wanted lists?
|
|
| Author: | yorbrick | | Posted: | Mar 25, 2020 15:19 | | Subject: | Re: Money off code to distribute | | Viewed: | 76 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
You don't use Instant Checkout, so why not just put your code on facebook
or wherever, saying add it to the order comments. Then you can manually adjust.
|
|
| Author: | SylvainLS | | Posted: | Mar 25, 2020 15:09 | | Subject: | Re: Money off code to distribute | | Viewed: | 21 times | | Topic: | Suggestions | |
|
| In Suggestions, MidwestBrick writes:
| | […]
Sounds like a grocery store where you need a keycard for some deals and then
an app for even more. To me, it is unnecessary when you have the power to reduce
prices or run general sales for all customers and advertise as such. I'd
be quite upset if I bought from a store, and then realized that I could have
saved 10% if I saw some advertisement from somewhere else. This is just like
when any of us buy something and then learn it was cheaper if we entered some
code at checkout.
PS: Any Grocery Store Managers or Corporate see this... STOP IT. I'm already
in your store. Just give me the best price you are advertising without having
to go through all the extra steps!
PSS: I understand fully how advertising works. I just think it is getting ridiculous.
Keep it simple for all of us customers, no matter what industry we are talking
about.
|
The goal isn’t to have every buyer pay the “best” price. This “best” price is
funded by the ones who don’t pay it.
IOW, you say “when you have the power to reduce prices or run general sales for
all customers,” but that’s the thing: they can’t afford to reduce the prices
for everyone, or it would be a tiny, unmemorable reduction. So they do the next
best thing: make you believe they reduce the prices often. Too bad you always
miss it.
And there’s lots of psychological reasons: feeling special, feeling the discount
is earned, remembering the prices are low even if you paid more, etc.
Also, people are different: You get upset when you realize you missed a discount
while others don’t care and just throw away coupons. And it seems to work because
they do it again and again (and they have the numbers to know if it’s efficient).
|
|
| Author: | MidwestBrick | | Posted: | Mar 25, 2020 13:10 | | Subject: | Re: Money off code to distribute | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
What about your regular customers that might not be on social media? How do
they get the deals you are allowing for others?
Sounds like a grocery store where you need a keycard for some deals and then
an app for even more. To me, it is unnecessary when you have the power to reduce
prices or run general sales for all customers and advertise as such. I'd
be quite upset if I bought from a store, and then realized that I could have
saved 10% if I saw some advertisement from somewhere else. This is just like
when any of us buy something and then learn it was cheaper if we entered some
code at checkout.
PS: Any Grocery Store Managers or Corporate see this... STOP IT. I'm already
in your store. Just give me the best price you are advertising without having
to go through all the extra steps!
PSS: I understand fully how advertising works. I just think it is getting ridiculous.
Keep it simple for all of us customers, no matter what industry we are talking
about.
|
|
| Author: | Leftoverbricks | | Posted: | Mar 25, 2020 12:12 | | Subject: | Re: Money off code to distribute | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
You could use the store banner: "Request a quote and receive a discount for xxxx"
|
|
| Author: | calsbricks | | Posted: | Mar 25, 2020 12:06 | | Subject: | Re: Money off code to distribute | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
Adding yet another facility to race to the bottom - are you sure that is a good
thing?
Whilst figures rarely lie - they also mislead people. The latest digital media
usage figures are shown below and that ia a heck of a lot of people using social
media - but conversely the other half + do not use it (we are one of those).
Let your store speak for itself with quality goods, wide variety and first class
customer service - that will drive people to it as well as encouraging them to
return and become regular buyers/customers. Why do it with discounts? There really
isn't that much real margin in selling Lego.
We see enough 40/50/60 + % sales notices in the forum to do us for a lifetime
without adding to it.
Voted no, needless to say.
|
I think part of the idea is to draw people to the site that don't know about
bricklink
buts its like that flyer for the takeaway down the road, you ignore it! but then
if its saying get 50% off maybe you will look into it a bit more? Takeaway leaflets
are not the best example as I ignore them all anyway but I think you get the
idea....
|
Nothing wrong with drawing people to the site e.g. encouraging it for the right
reasons. Perhaps with TLG actually getting involved and some marketing effort
put in by the new owners that can be achieved without further discounting. A
lot of people are put off by discounts - not all, of course , There is so much
more to be done to the site and Lego's involvement needs to get stronger
and stronger - and that should pull more people here.
There will be people, some already, who think this is a good idea. In fact there
probably isn't anything wrong with it but we wouldn't use it as we aren't
interested in seeing 'how low can you go' - That isn't part of our
business model - it may be for others.
|
|
| Author: | infinibrix | | Posted: | Mar 25, 2020 11:56 | | Subject: | Re: Money off code to distribute | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, calsbricks writes:
| | In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
Adding yet another facility to race to the bottom - are you sure that is a good
thing?
Whilst figures rarely lie - they also mislead people. The latest digital media
usage figures are shown below and that ia a heck of a lot of people using social
media - but conversely the other half + do not use it (we are one of those).
Let your store speak for itself with quality goods, wide variety and first class
customer service - that will drive people to it as well as encouraging them to
return and become regular buyers/customers. Why do it with discounts? There really
isn't that much real margin in selling Lego.
We see enough 40/50/60 + % sales notices in the forum to do us for a lifetime
without adding to it.
Voted no, needless to say.
|
I think part of the idea is to draw people to the site that don't know about
bricklink
buts its like that flyer for the takeaway down the road, you ignore it! but then
if its saying get 50% off maybe you will look into it a bit more? Takeaway leaflets
are not the best example as I ignore them all anyway but I think you get the
idea....
|
|
| Author: | calsbricks | | Posted: | Mar 25, 2020 11:34 | | Subject: | Re: Money off code to distribute | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
Adding yet another facility to race to the bottom - are you sure that is a good
thing?
Whilst figures rarely lie - they also mislead people. The latest digital media
usage figures are shown below and that ia a heck of a lot of people using social
media - but conversely the other half + do not use it (we are one of those).
Let your store speak for itself with quality goods, wide variety and first class
customer service - that will drive people to it as well as encouraging them to
return and become regular buyers/customers. Why do it with discounts? There really
isn't that much real margin in selling Lego.
We see enough 40/50/60 + % sales notices in the forum to do us for a lifetime
without adding to it.
Voted no, needless to say.
|
|
|
| Author: | infinibrix | | Posted: | Mar 25, 2020 11:32 | | Subject: | Re: Money off code to distribute | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
Its actually a very good idea but I have a feeling it may take a bit of time
and effort to implement what with the long list of other things that are needed
but definitly one to think about
|
|
| Author: | superchicken77 | | Posted: | Mar 25, 2020 11:25 | | Subject: | Re: Money off code to distribute | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| This feature could have a usage limit too. For example, I could generate a coupon
code for 20% off and it would work for the first 10 orders.
In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
|
|
| Author: | infinibrix | | Posted: | Mar 25, 2020 11:20 | | Subject: | Re: Money off code to distribute | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
|
It would be effective in driving traffic to the site.
Interested in reading other inputs. What are the downsides (if any) to the idea.
-Cory
|
The downsides would be that you have to give a discount!
|
|
| Author: | popsicle | | Posted: | Mar 25, 2020 11:10 | | Subject: | Re: Money off code to distribute | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, allenafol writes:
| | Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
|
It would be effective in driving traffic to the site.
Interested in reading other inputs. What are the downsides (if any) to the idea.
-Cory
|
|
| Author: | allenafol | | Posted: | Mar 25, 2020 10:46 | | Subject: | Money off code to distribute | | Viewed: | 170 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hi,
I think it would be great if you could generate a code for your store so people
could enter it for a discount.
This would be good for marketing on social media rather than having to issue
individual coupons.
Is there any chance this could be developed?
Thanks,
Allen.
|
|
| Author: | jennnifer | | Posted: | Mar 23, 2020 15:33 | | Subject: | Re: Updates to Instant Checkout (Canada) | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| In Suggestions, Emporiosa writes:
| | In Suggestions, jennnifer writes:
| | In Suggestions, Emporiosa writes:
| | | |
IC did not use the USPS API last time I checked. I think most sellers just decided
on one rate that covered the costs in most zones and left it at that.
Jen
|
Ah ok, I only based it on what I read in the help notes here: https://www.bricklink.com/help.asp?helpID=2464
So for US sellers, how do get to establish what a zone is? As far as I can tell
for us here, we can't even go by Provinces nor Postal Codes, so there are
no ways for us to create zones within Canada.
|
I believe those 'zones' are just ways for the seller to organize international
shipping. My understanding is that there are no zip code based anything in IC.
Jen
|
Ok good to know. I'm not sure how granular it is for you guys with USPS but
for us in Canada, we go from basic Lettermail (2cm thickness maximum, low weight
max) which is standard country-wide, and then jump to basically only a single
kind of parcel service (if you exclude Xpresspost) which varies SO widely in
prices across the country. A parcel that ships within my city for $11.27CAD (and
also ships to Toronto and Montreal for the same price) costs $14.80 in a town
15 minutes away from my house. It's actually cheaper for me to send that
same tracked parcel to the US.
It's so difficult for us to create generic shipping parcel prices because
the gap between the prices in different parts of Canada is so great. The urban
cities in ON/QC ship for $11.27CAD for me (or even cheaper in QC due to taxes),
but can reach just over $20 for the same parcel in the more remote areas on the
opposite side of the country. If we could at least create manual zones, even
based on province of the buyer, we would at least be able to create a better
"average" price for all buyers.
|
The differences in our zones is much smaller. For me in Chicago, the smallest
package ranges from $2.74 to $3.18. A 16oz package is $5.04 to $5.70. Over that
weight, we have to use Priority where the differences get much more noticeable.
But 90% of my orders are below 16oz so it is not too much hassle.
Good luck!
Jen
|
|
| Author: | Emporiosa | | Posted: | Mar 23, 2020 15:15 | | Subject: | Re: Updates to Instant Checkout (Canada) | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, jennnifer writes:
| | In Suggestions, Emporiosa writes:
| | | |
IC did not use the USPS API last time I checked. I think most sellers just decided
on one rate that covered the costs in most zones and left it at that.
Jen
|
Ah ok, I only based it on what I read in the help notes here: https://www.bricklink.com/help.asp?helpID=2464
So for US sellers, how do get to establish what a zone is? As far as I can tell
for us here, we can't even go by Provinces nor Postal Codes, so there are
no ways for us to create zones within Canada.
|
I believe those 'zones' are just ways for the seller to organize international
shipping. My understanding is that there are no zip code based anything in IC.
Jen
|
Ok good to know. I'm not sure how granular it is for you guys with USPS but
for us in Canada, we go from basic Lettermail (2cm thickness maximum, low weight
max) which is standard country-wide, and then jump to basically only a single
kind of parcel service (if you exclude Xpresspost) which varies SO widely in
prices across the country. A parcel that ships within my city for $11.27CAD (and
also ships to Toronto and Montreal for the same price) costs $14.80 in a town
15 minutes away from my house. It's actually cheaper for me to send that
same tracked parcel to the US.
It's so difficult for us to create generic shipping parcel prices because
the gap between the prices in different parts of Canada is so great. The urban
cities in ON/QC ship for $11.27CAD for me (or even cheaper in QC due to taxes),
but can reach just over $20 for the same parcel in the more remote areas on the
opposite side of the country. If we could at least create manual zones, even
based on province of the buyer, we would at least be able to create a better
"average" price for all buyers.
|
|
| Author: | jennnifer | | Posted: | Mar 23, 2020 15:08 | | Subject: | Re: Updates to Instant Checkout (Canada) | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, Emporiosa writes:
| | | |
IC did not use the USPS API last time I checked. I think most sellers just decided
on one rate that covered the costs in most zones and left it at that.
Jen
|
Ah ok, I only based it on what I read in the help notes here: https://www.bricklink.com/help.asp?helpID=2464
So for US sellers, how do get to establish what a zone is? As far as I can tell
for us here, we can't even go by Provinces nor Postal Codes, so there are
no ways for us to create zones within Canada.
|
I believe those 'zones' are just ways for the seller to organize international
shipping. My understanding is that there are no zip code based anything in IC.
Jen
|
|
| Author: | Emporiosa | | Posted: | Mar 23, 2020 15:04 | | Subject: | Re: Updates to Instant Checkout (Canada) | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| | |
IC did not use the USPS API last time I checked. I think most sellers just decided
on one rate that covered the costs in most zones and left it at that.
Jen
|
Ah ok, I only based it on what I read in the help notes here: https://www.bricklink.com/help.asp?helpID=2464
So for US sellers, how do get to establish what a zone is? As far as I can tell
for us here, we can't even go by Provinces nor Postal Codes, so there are
no ways for us to create zones within Canada.
|
|
| Author: | jennnifer | | Posted: | Mar 23, 2020 15:02 | | Subject: | Re: Updates to Instant Checkout (Canada) | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Emporiosa writes:
| | As far as I can see, IC looks to have been setup in 2017 with little to no additional
updates having been made to it. I have e-mailed Help Desk a couple of months
ago with no response, so just posting here in the forum to hopefully gain a bit
more visibility (and perhaps other buyers/sellers from Canada could add onto
this):
-Provincial sales tax; Canadian sellers who must collect provincial sales tax
may not enable IC at all for domestic orders. This is one of the most basic requirements
which is preventing myself (and others) to move fully to IC. This primarily impacts
the higher volume stores.
-Zone-based shipping for Canada Post; as far as I know, only USPS has a built-in
API at the moment. Due to the granularity of Canada Post, this would be of huge
assistance, or at least let us create zones by Province or Postal Codes and we
can manually set up pricing based on that information. Canada is a vast country
and this impacts pricing.
Thank-you for your consideration
-Sarah
Emporiosa
|
IC did not use the USPS API last time I checked. I think most sellers just decided
on one rate that covered the costs in most zones and left it at that.
Jen
|
|
| Author: | Emporiosa | | Posted: | Mar 23, 2020 13:25 | | Subject: | Updates to Instant Checkout (Canada) | | Viewed: | 113 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| As far as I can see, IC looks to have been setup in 2017 with little to no additional
updates having been made to it. I have e-mailed Help Desk a couple of months
ago with no response, so just posting here in the forum to hopefully gain a bit
more visibility (and perhaps other buyers/sellers from Canada could add onto
this):
-Provincial sales tax; Canadian sellers who must collect provincial sales tax
may not enable IC at all for domestic orders. This is one of the most basic requirements
which is preventing myself (and others) to move fully to IC. This primarily impacts
the higher volume stores.
-Zone-based shipping for Canada Post; as far as I know, only USPS has a built-in
API at the moment. Due to the granularity of Canada Post, this would be of huge
assistance, or at least let us create zones by Province or Postal Codes and we
can manually set up pricing based on that information. Canada is a vast country
and this impacts pricing.
Thank-you for your consideration
-Sarah
Emporiosa
|
|
| Author: | drg7949 | | Posted: | Mar 22, 2020 19:36 | | Subject: | Re: search including parts in a part or in a set | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| This post has been around for a while, but it's exactly the enhancement I'd
like to see implemented.
Example: If I have a particular torso on my wantlist, and I'm shopping for
parts, I'd also like to see any minifigs for sale that have that torso.
There's a good chance I might buy the fig instead.
Thanks.
In Suggestions, TomHop writes:
| | After a brief search I could not find anything on the following, so there goes
my first post.
Sometimes I have parts like a hinge plate 1 x 2 with 1 finger (the old hinges)
on my wanted list.
This can be found
- as such , just this part
- in a parts assembly (together with the 2 finger hinge plate)
- in a set
If I search for any directly I can find them, no problem.
Nevertheless an option like "include part assembly in search" and/or "include
sets in search" would save me doing 3 different searches, besides possibly adding
all possible combinations to my wanted lists (risking missing out on a good purchase
or duplicating parts).
I would expect an option like this in the wanted list, (search and shop options),
shop search and catalog search for example.
To avoid massive search results ( if you have big wanted lists and/or very common
parts on the wanted list) a tickbox could be added at wanted list item level:
to indicate whether you want this to be eligable for the above options or not.
I am looking for feedback on the idea. Did I simply mis an option that I can
use? How can I propose it to the administrators?
Thanks for reading and feedback is really apreciated
Best regards,
Tom
|
|
|
| Author: | popsicle | | Posted: | Mar 21, 2020 15:04 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 71 times | | Topic: | Suggestions | |
|
| In Suggestions, waltzking writes:
| | I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.
These buyers are often of the mindset that they are the ones calling the shots
on cancellations, payment time frames, etc. all while having no regard for the
BL or my store terms regarding such. Anything from unilateral ability to
cancel, expectations of free shipping, allowance to pay 10-days after ordering,
etc. and just the general "buyer rules" attitude that other selling sites (need
I name them?) have allowed buyers to abuse sellers with. These other sites have
taken some steps to protect sellers and buyer alike, but BL has fallen behind
the times.
Granted, these buyers are often new to BL which has a major learning curve, but
when you sell the exact same item 3 times in one week, and all 3 buyers want
to cancel after accurate shipping is invoiced for, it gets annoying. Why not
ask for a quote? And why only ask to cancel after days of the invoice being
sent? This and the increase in NPB buyers tying up stock have left me convinced
payment time-frame allowances need to be changed. The following is my view of
the changes this site needs to consider to move forward in a all-parties friendly
way:
Suggested Changes
1a: NPB should be changed to allowable to be filed 3-days from invoice (not
the order date). This would be similar to other online selling sites. Not
auto-started, but optional so situations and agreements allowing additions, extended
payment, etc. can all still run as before.
1b: NPB should be allowed to complete after 7-days from the invoice date (4
days of being opened). 14 days (21 if buyer responds) is a ludicrous amount
of time to send payment or tie up a sellers stock. 7-days is actually really
long, but much better than 14-21.
Most all decent buyers pay well before 3-days, and a NPB started is simply a
reminder to pay as it cannot be completed unless the buyer fails to ever pay.
So I can only see this as a positive change making bad situations end sooner
than later and keeping stock available on the marketplace.
2: Additionally I would suggest that a feature be added to protect sellers
WHILE allowing unconditional buyer requested cancellations. However, if
a cancellation is buyer requested the buyer should not be allowed to leave a
review (or an auto-positive given by default), and they should by default be
given a feedback showing an "Order Was Canceled By Buyer" message with a neutral
rating by default. Like an NPB's three-times-and-you're-out policy,
the buyer cancel option should be limited to 2, maybe 3 in a 6-month period,
or something reasonable. This allows buyers a true out when needed, and protects
the seller who after a customer gets pushy or rude the ability to safely allow
cancellation (when the buyer initiates) without needing the NPB and now current
2-3 weeks to prevent an unwarranted negative feedback. As is the system turns
good sellers into captive sellers, needing a NPB to save them from nightmare
feedback, but at the extremely high cost of wasted time and tying up their items
for weeks. No buyer needs 7, 14 or 21 days to pay and should not be granted
an ability to push payment back this far.
The current system for cancellations and NPB simply needs reformed. Buyers need
to be able to cancel in select situations such as a pushy seller trying to gouge
them on handling/shipping or holding the order hostage refusing to cancel, a
threat of pay or get an NPB. Sellers likewise need protection from the long
tied up inventory, or negative despite granting buyer an unwarranted cancellation.
The above should reduce 90% of all problem orders to being resolved in days,
not weeks, and all parties moving on largely unaffected. Bad sellers and buyers
will still get weeded out, and good ones will thrive.
|
Well thought-out, Jonathan.
Voted yes. Not that I expect the needle to be moved in doing so, but as a show
of support. I think most are aware of the issue's persistence here, and the
need for adjustments.
Though I've never used any of these corrective options available on both
sides of a transaction, I've seen time and time again, the frustration the
current system generates for those that do use it, especially for the selling-side.
-Cory
|
|
| Author: | waltzking | | Posted: | Mar 21, 2020 14:23 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | In Suggestions, cosmicray writes:
| | In Suggestions, waltzking writes:
| | I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.
|
#1a and #1b have been suggested in the past, to no effect. The best way to stop
that problem is to lock your store down, so that no order can be created without
IC. That stops the problem cold. People wanting to cancel an order rarely happens
after they have completed payment.
Nita Rae
|
Yeah this x 10000
I love my new buyers, I have not had issues with them, my last NPB was a 200
+ feedback person. Before that I can't recall, because it was year ago at
least. I get many many 1 and 0 buyers and I haven't had what you are talking
about happen at all.
Turn on IC for small orders and stop dealing with this. There is no need to.
|
Glad your experience has been mostly positive. I too love new buyers, always
helping them through the learning curve here when possible. Just because you
haven't had the experience we have had (and others I have talked to recently
as well) doesn't make me dislike new buyers as your above statement would
imply. We love any customer who is not a pin to deal with...which is still 99%
of the time.
You probably don't sell the same items I do so have a very different buyer
base ordering from you. 9 of 10 newer buyers are indeed quick to pay and everything
is super. But it only takes a few orders of hot items, and large quantities
to net a largely negative experience when having to go through the NPB process.
Happy you haven't had them, but I have had 5 the last month alone.
IC BTW won't fix the issue, I actually do have it, but as always allow buyers
to opt for manual invoice as it is ALWAYS cheaper, and smart buyers know that.
And large orders are the ones we cannot do IC on and are the problem orders
99/100 times. So again, won't solve the issue. Parts buyers are generally
very prompt to pay as they have projects they NEED them for so delaying only
hurts them too. Set buyers though can easily change their minds and want something
different.
A good buyer experience like you have never leads to NPB, so the length of allowed
payment time in your case makes no difference. The sellers dealing with NPB's
are the ones who have voice to call for action here, and really, 3-days or a
week is plenty time to pay for an item ordered. I've been buying and selling
for 15-years here now (to your 4) and times were very different back then. Modern
online shopping has changes much for the better, but BL is left in the dark ages
on timeliness for payment/cancellation/NPB. We used to get about 20% of orders
paid with money orders in the day, and that took a week minimum for turnaround
times. Now it is 1 in 1000 as money order with most all being PayPal. Speed
of the process has picked up, and payment terms need to reflect the same as a
general rule.
Again, good buyers pay fast, so 3-days isn't going to hurt them. Bad
or no-show buyers are the problem, and once you have them getting inventory back
in shop is of utmost importance. Because really, I have never had a buyer pay
after NPB except once when the buyer simply had an emergency that called him
away for an extended time. By 1-week it is obvious if payment will ever be sent
or not. So why make sellers wait 7-14 more days to relist items? I do hope
the powers that be do reconsider correcting this aspect of the sales process
here. We have seen progress with IC but not enough just yet for store like ours
who cannot create a IC system fitting to all aspects of our diversified sales.
Jonathan
|
|
| Author: | Adjour | | Posted: | Mar 21, 2020 11:45 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, cosmicray writes:
| | In Suggestions, waltzking writes:
| | I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.
|
#1a and #1b have been suggested in the past, to no effect. The best way to stop
that problem is to lock your store down, so that no order can be created without
IC. That stops the problem cold. People wanting to cancel an order rarely happens
after they have completed payment.
Nita Rae
|
Yeah this x 10000
I love my new buyers, I have not had issues with them, my last NPB was a 200
+ feedback person. Before that I can't recall, because it was year ago at
least. I get many many 1 and 0 buyers and I haven't had what you are talking
about happen at all.
Turn on IC for small orders and stop dealing with this. There is no need to.
|
|
| Author: | cosmicray | | Posted: | Mar 21, 2020 10:40 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, waltzking writes:
| | I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.
|
#1a and #1b have been suggested in the past, to no effect. The best way to stop
that problem is to lock your store down, so that no order can be created without
IC. That stops the problem cold. People wanting to cancel an order rarely happens
after they have completed payment.
Nita Rae
|
|
| Author: | HC | | Posted: | Mar 20, 2020 20:53 | | Subject: | Re: Fix the NPB and Cancellation Process | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| hi,Jonathan
I totaly agree...these are very good suggestions!
lately i have an explosion of 0 feedbackers myself
ordering/not reading store terms
never reply on messages/reminders and most of them end up in NPB status,holding
my goods ''hostage'' for 8 + 7 = 15 days.
and one of them for 21 days because he replied [demanded cheap or free shipping]
[do not know if these newbies are children without permission or adults]
since the new shipping rules about shipping goods in enveloppes in Europe,
I have to cancel a lot of orders [which I offer buyers if the order value is
less then the shipping cost ..as service]
because almost nobody reads terms or shipping cost list anymore
they just order away
so I hope bricklink will considder your ideas
especialy the 3 day payment term,
because in europe we have IBAN/bank transfer also and auto checkout is not always
an option for us
regards,,Hans
|
|
| Author: | waltzking | | Posted: | Mar 20, 2020 18:55 | | Subject: | Fix the NPB and Cancellation Process | | Viewed: | 172 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I think BrickLink has a broken order process now due to the ever changing online
buying experience. For me I have seen an influx of buyers since the LEGO takeover
of BL, most new, but many clearly aware of the site though having limited use
of it in the past.
These buyers are often of the mindset that they are the ones calling the shots
on cancellations, payment time frames, etc. all while having no regard for the
BL or my store terms regarding such. Anything from unilateral ability to
cancel, expectations of free shipping, allowance to pay 10-days after ordering,
etc. and just the general "buyer rules" attitude that other selling sites (need
I name them?) have allowed buyers to abuse sellers with. These other sites have
taken some steps to protect sellers and buyer alike, but BL has fallen behind
the times.
Granted, these buyers are often new to BL which has a major learning curve, but
when you sell the exact same item 3 times in one week, and all 3 buyers want
to cancel after accurate shipping is invoiced for, it gets annoying. Why not
ask for a quote? And why only ask to cancel after days of the invoice being
sent? This and the increase in NPB buyers tying up stock have left me convinced
payment time-frame allowances need to be changed. The following is my view of
the changes this site needs to consider to move forward in a all-parties friendly
way:
Suggested Changes
1a: NPB should be changed to allowable to be filed 3-days from invoice (not
the order date). This would be similar to other online selling sites. Not
auto-started, but optional so situations and agreements allowing additions, extended
payment, etc. can all still run as before.
1b: NPB should be allowed to complete after 7-days from the invoice date (4
days of being opened). 14 days (21 if buyer responds) is a ludicrous amount
of time to send payment or tie up a sellers stock. 7-days is actually really
long, but much better than 14-21.
Most all decent buyers pay well before 3-days, and a NPB started is simply a
reminder to pay as it cannot be completed unless the buyer fails to ever pay.
So I can only see this as a positive change making bad situations end sooner
than later and keeping stock available on the marketplace.
2: Additionally I would suggest that a feature be added to protect sellers
WHILE allowing unconditional buyer requested cancellations. However, if
a cancellation is buyer requested the buyer should not be allowed to leave a
review (or an auto-positive given by default), and they should by default be
given a feedback showing an "Order Was Canceled By Buyer" message with a neutral
rating by default. Like an NPB's three-times-and-you're-out policy,
the buyer cancel option should be limited to 2, maybe 3 in a 6-month period,
or something reasonable. This allows buyers a true out when needed, and protects
the seller who after a customer gets pushy or rude the ability to safely allow
cancellation (when the buyer initiates) without needing the NPB and now current
2-3 weeks to prevent an unwarranted negative feedback. As is the system turns
good sellers into captive sellers, needing a NPB to save them from nightmare
feedback, but at the extremely high cost of wasted time and tying up their items
for weeks. No buyer needs 7, 14 or 21 days to pay and should not be granted
an ability to push payment back this far.
The current system for cancellations and NPB simply needs reformed. Buyers need
to be able to cancel in select situations such as a pushy seller trying to gouge
them on handling/shipping or holding the order hostage refusing to cancel, a
threat of pay or get an NPB. Sellers likewise need protection from the long
tied up inventory, or negative despite granting buyer an unwarranted cancellation.
The above should reduce 90% of all problem orders to being resolved in days,
not weeks, and all parties moving on largely unaffected. Bad sellers and buyers
will still get weeded out, and good ones will thrive.
Thanks for considering,
Jonathan
|
|
| Author: | StormChaser | | Posted: | Mar 18, 2020 13:13 | | Subject: | Re: Decorated categories | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, athornberg writes:
| | Replace "decorated" categories with 2 new categories, "printed" and "with stickers".
|
This idea was tossed around between administrators (including Dan) in 2007/2008.
It was deemed at the time to be an interesting idea with some positives, but
ultimately not preferable.
Thirteen years later, I can't tell that anything's changed.
|
| Author: | yorbrick | | Posted: | Mar 18, 2020 12:06 | | Subject: | Re: Decorated categories | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, athornberg writes:
| | Replace "decorated" categories with 2 new categories, "printed" and "with stickers".
|
I think for now learning to use search terms would be easier than adding loads
of new categories.
|
|
| Author: | tonnic | | Posted: | Mar 18, 2020 11:57 | | Subject: | Re: Decorated categories | | Viewed: | 24 times | | Topic: | Suggestions | |
|
| In Suggestions, axaday writes:
| | In Suggestions, athornberg writes:
| | Replace "decorated" categories with 2 new categories, "printed" and "with stickers".
|
I think there are so many categories right now that they are very averse to creating
more. I'm doubtful that a suggestion that would add more than a dozen new
categories is going anywhere.
|
I would rather have more categories with less entries per categorie so for me
the suggestion would work.
Categories are more easily to be found than subcategories/entries or whatever
they are named.
|
|
| Author: | jennnifer | | Posted: | Mar 18, 2020 10:45 | | Subject: | Re: Decorated categories | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, athornberg writes:
| | Replace "decorated" categories with 2 new categories, "printed" and "with stickers".
|
You can achieve much the same thing by searching -sticker in the decorated category.
Jen
|
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