Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Jan 25, 2018 00:49 | | Subject: | Re: Display seller rating a la eBay or Amazon | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | TL;DR: Please display the seller's positive/negative feedback ratio next
to the store name, instead of a flat feedback count.
----
(My other post goes into too much detail, so I'm pulling out my actual suggestion
into another post.)
I recently purchased from a seller who is now suspended. It turns out, there
were warning signs buried in his feedback about three or four pages back, but
most of his feedback was positive.
I realized after this experience that there is no indication about the seller's
positive or negative ratings, like there is on eBay or Amazon.
There is a number which can indicate the feedback count, but this is not helpful.
If instead of a flat number, it indicates the amount of positive/negative feedback,
I would have dug deeper into the seller's feedback. At least I would have
known that this seller was a risk, and there was a 1 in 50 chance he'll take
3 weeks before he ships.
|
You can click on the words neutral and negative to view only the neutrals or
negatives.
There's already a feedback percentage shown.
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| Author: | Brickwilbo | | Posted: | Jan 24, 2018 10:02 | | Subject: | Re: Pending item removal on order page?! | | Viewed: | 18 times | | Topic: | Suggestions | |
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| In Suggestions, fors writes:
| | Sorry if this has been brought up already or if I have missed something.
I (seller) currently have an order with pending item removal requests that I
have made to the order. There is no indication of this in either the "Order Received"
list or in the individual order page. Because of this it is easy to miss and
invoice with the items still remaining in the order.
Cheers,
/Patrick
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The buyer received a Message and an email about the order, regardless the settings.
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| Author: | Brickwilbo | | Posted: | Jan 24, 2018 02:31 | | Subject: | Re: Classic Wanted List Unavailable on June 5th | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Administrative, shawnxyz writes:
| | Is there a way to delete a wanted list using the new interface? I have some
I'm "done" with, but I don't see a way to delete the whole list.
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In the pop up window click the list, scroll down and click on delete.
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| Author: | Brickwilbo | | Posted: | Jan 22, 2018 10:04 | | Subject: | Re: AJAX error while searching for stores | | Viewed: | 29 times | | Topic: | General | |
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| In General, xenocryst writes:
| | In General, Brickwilbo writes:
| | In Suggestions, a213jf writes:
| | I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!
|
The Classic Wanted View By Shop still works.
|
You keep saying this in all the threads, and maybe I’m just dense, but Classic
is so inscrutable to me that it may as well also be broken.
|
The Classic view does exactly the same as the New view.
For many it can be helpful enough to know about the existence of the Classic
view.
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| Author: | Brickwilbo | | Posted: | Jan 22, 2018 07:31 | | Subject: | Re: AJAX error while searching for stores | | Viewed: | 121 times | | Topic: | General | |
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| In Suggestions, a213jf writes:
| | I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!
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The Classic Wanted View By Shop still works.
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| Author: | Brickwilbo | | Posted: | Jan 15, 2018 04:31 | | Subject: | Re: Weight/cart restrictions suggestion | | Viewed: | 21 times | | Topic: | Suggestions | |
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| In Suggestions, cjbenson writes:
| | I can understand the need to have a bypass password for some orders BUT I can
see it only being useful if the store(s) in question are using instant checkout.
Why not turn off the need for a bypass password for any stores that are not using
instant checkout since they are going to need to manually send an invoice/calculate
shipping anyways. It would help reduce the restriction errors buy quite a bit
and help sellers by not making them wonder why their sales have dropped off suddenly.
|
I thought the restriction errors are only occurring in stores with instant checkout
and/or instant invoice enabled.
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| Author: | Brickwilbo | | Posted: | Jan 3, 2018 00:54 | | Subject: | Re: wanted list | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, esprob writes:
| | allow options for purchased items in wanted list to be removed.
|
You can use the various options on the Want tab.
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| Author: | Brickwilbo | | Posted: | Dec 29, 2017 06:41 | | Subject: | Re: repair "Hide Items if Have Qty is ≥ Want Qty" | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Matjes writes:
| | There is a button reading "Hide Items if Have Qty is ≥ Want Qty" in the wanted
list filtering, but I cannot get this to work. When I tick it and click "Apply"
nothing appears to happen and the button unticks itself.
I used to move all the part with Have Qty = Want Qty to a new wanted list 'Project
purchased' to get a wanted list with only lots of missing parts. Nevertheless
this seems to be a bug. The Checkbox seems to do nothing. It would be really
useful to see those parts missing for a specific project without destroying its
wanted list.
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If it's a bug report it at the technical helpdesk here: https://www.bricklink.com/helpDesk.asp?helpDeskID=114
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| Author: | Brickwilbo | | Posted: | Dec 23, 2017 14:17 | | Subject: | Re: Login problems on ipad | | Viewed: | 22 times | | Topic: | Suggestions | |
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| In Suggestions, drclarkjr writes:
| | I have a new iPad Pro 10.5” running iOS 11.2.1. I just tried to log in for the
first time (on this device) and could not because the login window kept disappearing
when I tried to enter my password. I was in landscape orientation and the keyboard
was in the way, and when I tried to scroll the page up so I could type in the
password box, the login window would close. I finally made it work by rotating
the iPad to portrait orientation.
That scroll attempt also caused other screwups, like the cursor and entered text
not showing up in the data entry box, but below it.
|
Vote here against a wandering login pop-up window:
https://www.bricklink.com/message.asp?ID=1042595
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| Author: | Brickwilbo | | Posted: | Dec 18, 2017 13:12 | | Subject: | Re: 'blservice@bricklink.com' as the sending addr | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, kwmcmillan writes:
| | When I receive messages from members that have been generated via the Contact
Form, my instinct is to hit the 'reply' button and then proceed providing
a response to whatever question has been posed. THis is the way every other email
or messaging system I have ever encountered works.
But doing so yields an unpleasant surprise: my response is sent to a black hole
instead of the actual sending party.
I (now) know that the member address can be found in the body of the email, but
two things:
1 - Would I ever really want to reply to 'blservice@bricklink.com'? (No)
2 - Replying on a mobile device where copying text segments (the email address)
isn't very easy makes this situation worse
I can't think of any good reason that the sending member's address ISN'T
the one provided upon receipt and would respectfully suggest that it be changed.
k.
|
Receiving Bricklink messages by email is an extra service and not intended to
be the standard communication method.
Advised and preferred is to use the Bricklink messaging system to contact other
members instead of email.
Messages related to orders will be attached to the order.
All other messages are available for Admin to view, if necessary.
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| Author: | Brickwilbo | | Posted: | Dec 13, 2017 10:53 | | Subject: | Re: Cart jump & update search options | | Viewed: | 21 times | | Topic: | Suggestions | |
|
| In Suggestions, kimymhat writes:
| | Hi BrickLink. Id like to make suggestions. BrickLink should enable cart jump(
as in viewing each cart from different store without having to return to home
screen),Or is there anyway to change my current settings?
|
https://www.bricklink.com/storeCartList.asp
| | I wish BL should add up search option for S&H (stores that states total S&H/flat
without us asking the seller) and stores on sale. So that its easier for budget
planning.
And Other than that, you guys are awesome! I love BrickLink. Ill keep coming
back i promise!
Kimy mhat
LUG Brunei
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| Author: | Brickwilbo | | Posted: | Dec 13, 2017 09:46 | | Subject: | Re: Different minimum purchase for international | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, relhak writes:
| | Could we *please* be allowed a different minimum purchase setting for international
orders? Maybe even different lot limits
|
You can with the new instant checkout shipping settings.
| | I don't mind small orders ($2+) in the USA, but international orders are
such a pain that I dread anything under $40. Now the customs forms are a minor
hassle, but buyers often don't understand English well, are annoyed at me
over the sky-high USPS rates (as if I can change them), and if I make a mistake
and have to ship a missing part, it costs a fortune.
I don't want to shut off international sales altogether because international
resellers place orders I love. But orders where the postage costs more than
the parts just aren't worth it.
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| Author: | Brickwilbo | | Posted: | Dec 11, 2017 17:59 | | Subject: | Re: NEW OPTION | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, skikyssing writes:
| | Hi,
I really would like you to think about a new option.
I really need to know how much what are the parts I sell the most.
Can it be possible for you to make an option who is telling us the count of each
parts we are selling?
I really need to know what are my most popular parts, minifigs, sets...
Thank you 
|
Download your orders in xml and sort in excel.
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| Author: | Brickwilbo | | Posted: | Dec 10, 2017 04:32 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
Here's the link to the New Store Verification process help page: https://www.bricklink.com/help.asp?helpID=2440
Here's where to enter the bypass password to unlock the store.
All you're store settings have to be completed.
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| Author: | Brickwilbo | | Posted: | Dec 10, 2017 04:12 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 67 times | | Topic: | Suggestions | |
|
| In Suggestions, mandr writes:
| | In Suggestions, chadrobb4 writes:
| | This topic was very helpful, seeing that other people are going through the same
issues. I'm still waiting for the Bricklink admins to approve my New Seller
Verification. I have the 5 positive feedbacks and have been a user for over 100
days but for some reason I haven't been approved to open my Bricklink store.
I've sent the request via email to get approved, but I have not heard back
and it's been a week already. I'll probably give it one more week, and
if I'm not approved I'll look into other Brick/Lego websites. Thanks.
|
chadrobb, you don't seem to have any payment methods. I believe new sellers
might have to offer PayPal (onsite), but I can't find where this is documented.
In any case, you need to offer some payment methods. And as per the opening
post, it appears to take maybe 6 weeks from the time you submit your email for
approval.
|
Here is the help page: https://www.bricklink.com/help.asp?helpID=2440
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| Author: | Brickwilbo | | Posted: | Dec 9, 2017 04:55 | | Subject: | Admin: complete Store verification process | | Viewed: | 233 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Dec 4, 2017 10:29 | | Subject: | Re: Include tracking number in shipment email. | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, R1nc3W1nd writes:
| | Many retailers include a tracking code/link in their 'order has shipped'
emails. Can Bricklink do the same?
|
Each individual seller can add a macro tag to the drive thru message.
Check the top part of order details page if a tracking number is entered it's
shown.
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| Author: | Brickwilbo | | Posted: | Nov 28, 2017 14:58 | | Subject: | Re: Force sellers to ship in boxes | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| Contact the seller about your issue instead of bringing Bricklink on ridiculous
ideas.
I would have to close my shop because the order values I ship will not be worth
the postage.
I ship 99% of my orders in taped/bubble wrapped envelopes or bubble mailers so
I don't see why you wouldn't contact the seller.
In Suggestions, chetzler writes:
| | I think all sellers should be required to ship their orders in corrugated cardboard
boxes. I recently received an order of 24 NEW
from a 5000+ feedback seller. All 24 of them were thrown into a Ziploc baggie
and that baggie was crammed, along with the other lots in the order, into a flimsy
bubble mailer. Well, you can imagine what the surfaces of those panels looked
like after be squished and tossed from conveyor belt to conveyor belt as they
made their way across the country before being shoved into my mailbox. If they
had been shipped in a cardboard box they wouldn't have received nearly that
amount of abuse.
Therefore I suggest we force all sellers to ship orders in cardboard boxes.
Some orders, such as one or two figs, would probably be fine in a bubble mailer,
but rules are rules and we must enforce them uniformly and without mercy. We
must protect the entire community from the few sloppy sellers that are out there.
If a buyer receives an order that is not in a cardboard box, he must send a picture
of the package (with mailing label visible) to Admin. Once Admin approves the
picture, the seller will receive a non-negotiable negative feedback. If three
such feedback are received then selling privileges are revoked.
I ship 99% of my orders in a box already, so I don't see why this would be
such a big deal.
(yes, I'm making a point but I'm not making up my experience or my store
practices)
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| Author: | Brickwilbo | | Posted: | Nov 19, 2017 04:58 | | Subject: | Re: Mass Feedback Post - UX improvement | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| Before the website overhaul at Mass feedback it was possible to select Seller
or Buyer orders.
There were more Seller/Buyer order functions split in a weird way after My BL
was separated in Seller and Buyer, like Order and My Messages.
In Suggestions, wozke writes:
| | Dear team,
I would like to propose a small change to the "Mass Feedback Post" functionality.
Situation:
I use the "Mass Feedback Post" function a lot, giving feedback to all customers
once an order is shipped. I use the link on the "orders" page of my store.
Problem:
The "Mass feedback" page lists both orders that were made in my store, as well
as orders made by me in other people's stores. This regularly causes me to
praise stores I bought lego at to be "great buyers" Since it's not possible
to change feedback once posted, I can't give them the feedback I want.
Analysis:
As a User Experience Analist, I often tackle these kind of UX problems. In this
case what a user expects from a funtion (giving feedback to customers) differs
from the actual functionality (giving feedback to all orders that qualify). As
the user is in a customer context, it's strange that the "buying context"
is mixed.
Proposed solution:
There are multiple ways of solving this of course, one of these two should work
best I think:
1. Split the functionality. From the my store orders page, clicking the "mass
feedback" link should list only orders from buyers in your store, not the orders
you placed. From the "my orders" page it should work the other way around fo
course.
2. Divide the screen in two: List all orders in your store first, list orders
you placed below them clearly indicated as a seperate list.
I hope someone recognizes this as a problem as well, and I hope you find this
a valuable suggestion!
Kind regards,
Wouter Slager
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| Author: | Brickwilbo | | Posted: | Nov 8, 2017 07:59 | | Subject: | Re: Default Shipping Method | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, SchmickBricks writes:
| | Is there any chance of bringing back the option for sellers to select a default
shipping method? Since rolling out Instant Checkout my default method has become
local pickup, (No idea why, certainly not my choice) which would be fine if buyers
actually read the description. I now have orders being paid for on a daily basis
by people living thousands of kilometers away that I then have to go through
the hassle of getting shipping money from. 
|
I've found this solution:
PaulvdB
'For instant checkout shipping methods are sorting from cheapest to most
expensive
with cheapest selected by default. If you don't want pickup at the top you
can change that shipping method to manual invoice. That will put it at the bottom.'
https://www.bricklink.com/message.asp?ID=1061661
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| Author: | Brickwilbo | | Posted: | Oct 30, 2017 15:36 | | Subject: | Re: different shipping adress? | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, thijss26 writes:
| | Hay Guys,
New to bricklink just noticed that you can't setup a different postal/shipping
adress then billing address.
Would be handy there's a lot of people living in different countries then
born.
Sometimes it would be easier and cheaper to send package to Motherland.
Regards
|
At checkout you can enter a different ship to address.
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| Author: | Brickwilbo | | Posted: | Oct 28, 2017 10:34 | | Subject: | Re: search sellers | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, jdiritto writes:
| | I've only used site for a week (with two toddlers screaming I want that one
the whole time) so this may be an option somewhere but it would be great if there
is a way to search for local sellers by zip code
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Not possible, also for privacy reasons.
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| Author: | Brickwilbo | | Posted: | Oct 21, 2017 17:33 | | Subject: | Re: Restore non-Order# BrickLink messages | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | Hi,
With the exception of one message (October 13) without the standard subject "Regarding
BrickLink Order #_______", all of my Inbox and Outbox non-Order# messages over
the last few months have been removed.
I did not delete these messages, and as a matter of routine do not delete any
BrickLink messages, since they're eventually cleared out after six months
or so. Recent messages are important, because they provide a record of shipping
quotes and other communications with potential buyers.
Please restore them, Matthew
|
Don't know what you didn't do, but I've no messages missing.
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| Author: | Brickwilbo | | Posted: | Oct 21, 2017 17:28 | | Subject: | Re: Clearing should be the same as Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, DEREKFST writes:
| | I have just had an instance where a buyer has placed an order in my store and
paid with an echeque. I had set the status to clearing whilst the echeque cleared
and the buyer has
gone and placed another order which instead of creating a new order has been
added as an addition to the old one. This is making things messy.
My suggestion is that any order set to clearing should have the same status as
paid or packed and not allow any additions but create a new order.
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Why didn't you set the order status to packed after you set the payment status
to clearing?
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| Author: | Brickwilbo | | Posted: | Oct 13, 2017 18:51 | | Subject: | Re: User count Active vs. Inactive | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Cyndis_Bricks writes:
| | Hello all. I have been going through the Members - Feedback ratings list, going
on page 21,158 to find information on something that I have been wondering about.
Well in doing this I have seen thousands of users that don't seem to be
"active" users. So I am thinking the 731,476 registered users is somewhat irrelevant.
Many are a once and done, sort of user.
I would like to suggest, that leaving the registered user count intact, but add
the count of "Active" users. Have BL not count the inactive users after say
6 months or 1 year, of actual log in date. This would give us all a better idea
of how many actual users are using BL. This could work just as the purge orders
after 6 months. This would still allow a user to log in after being put into
not active, and then would be in the active number for the 6 months or year.
What say you?
Dave
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Sorry, implementing would be a waste of time and resources.
It would be disappointing to know how few really 'active' members BL
has.
There used to be a site visitor counter below on each page.
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