| Discussion Forum: Thread 358193 |
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| | | Author: | Deciphured  | | Posted: | May 25, 2024 16:56 | | Subject: | NSS Help | | Viewed: | 105 times | | Topic: | Help | |
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| Good afternoon,
Had a question for anyone who has received an NSS alert on an order before from
a buyer. I gave a partial refund after NSS had been initiated by the buyer over
one month after the order had been received by buyer.
I understand that BrickLink does not really get involved with NSS alerts, but
does a partial refund for the issues buyer claimed was wrong in order allow for
NSS to be removed? Or do I have to physically ship an order out?
Prior to this I did not know NSS alerts existed.
Thank you,
-Deciphured Bricks
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| | | | | Author: | Nubs_Select | | Posted: | May 25, 2024 17:06 | | Subject: | Re: NSS Help | | Viewed: | 28 times | | Topic: | Help | |
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| yes, if you send proof of shipping and/or refund to the helpdesk they will (eventually)
remove the nss. tho lately the help desk seems broken so it may be best to email
bricklink directly tho I dont remember the email off hand
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| | | | | Author: | 1001bricks | | Posted: | May 25, 2024 17:13 | | Subject: | Re: NSS Help | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Deciphured writes:
| | Had a question for anyone who has received an NSS alert on an order before from
a buyer. I gave a partial refund after NSS had been initiated by the buyer over
one month after the order had been received by buyer.
I understand that BrickLink does not really get involved with NSS alerts, but
does a partial refund for the issues buyer claimed was wrong in order allow for
NSS to be removed? Or do I have to physically ship an order out?
|
Please FIRST contact the buyer and kindly convince him/her to remove the Alert.
That's your best and fastest chance!
If already done and no way, sorry, Alert may stay for some time.
To be removed by Administration, you've to prove in the NSS Alert that you
compensated buyer's claim, giving some data, like the on site refund, a screen-copy
of your PayPal account for this transaction refunded posted on imgur or wherever,
etc.
Then you'll have to wait, Administration may remove it within next 3 weeks
or 3 months.
Or never - this is why, your best chance is to talk with the buyer.
In a more general meaning, I'd recommend to solve the problems before they
escalade, ah, and to read the Help pages: you should know what an NSS Alert is
while being a seller 
But nobody's perfect - apart SylvainLS maybe, even if I've serious doubts
about this, but it's another story.
Good luck!
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| | | | | | | Author: | SylvainLS | | Posted: | May 25, 2024 18:17 | | Subject: | Re: NSS Help | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | […]
But nobody's perfect - apart SylvainLS maybe, even if I've serious doubts
about this, but it's another story.
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Well, I’m certain I’m not 
Vil flatteur !
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| | | | | Author: | Deciphured | | Posted: | May 25, 2024 17:15 | | Subject: | Re: NSS Help | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, Deciphured writes:
| | Good afternoon,
Had a question for anyone who has received an NSS alert on an order before from
a buyer. I gave a partial refund after NSS had been initiated by the buyer over
one month after the order had been received by buyer.
I understand that BrickLink does not really get involved with NSS alerts, but
does a partial refund for the issues buyer claimed was wrong in order allow for
NSS to be removed? Or do I have to physically ship an order out?
Prior to this I did not know NSS alerts existed.
Thank you,
-Deciphured Bricks
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Thanks guys! His profile just got removed so I guess that solves the problem
lol.
Thank you,
-Deciphured Bricks
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| | | | | | | Author: | zorbanj | | Posted: | May 25, 2024 17:50 | | Subject: | Re: NSS Help | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Deciphured writes:
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Thanks guys! His profile just got removed so I guess that solves the problem
lol.
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I wouldn't assume that just because the profile was removed that your NSS
was also removed. I would email blservice@bricklink.com and find out. 2 unresolved
NSS alerts and your store gets closed down.
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| | | | | | | | | Author: | popsicle | | Posted: | May 25, 2024 17:52 | | Subject: | Re: NSS Help | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | In Help, Deciphured writes:
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Thanks guys! His profile just got removed so I guess that solves the problem
lol.
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I wouldn't assume that just because the profile was removed that your NSS
was also removed. I would email blservice@bricklink.com and find out. 2 unresolved
NSS alerts and your store gets closed down.
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+1
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| | | | | | | | | | | Author: | Deciphured | | Posted: | May 26, 2024 13:59 | | Subject: | Re: NSS Help | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, popsicle writes:
| | In Help, zorbanj writes:
| | In Help, Deciphured writes:
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Thanks guys! His profile just got removed so I guess that solves the problem
lol.
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I wouldn't assume that just because the profile was removed that your NSS
was also removed. I would email blservice@bricklink.com and find out. 2 unresolved
NSS alerts and your store gets closed down.
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+1
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Thank you. They also removed the NSS as well thankfully.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | May 26, 2024 15:01 | | Subject: | Re: NSS Help | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, Deciphured writes:
| | In Help, popsicle writes:
| | In Help, zorbanj writes:
| | In Help, Deciphured writes:
| |
Thanks guys! His profile just got removed so I guess that solves the problem
lol.
|
I wouldn't assume that just because the profile was removed that your NSS
was also removed. I would email blservice@bricklink.com and find out. 2 unresolved
NSS alerts and your store gets closed down.
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+1
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Thank you. They also removed the NSS as well thankfully.
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Good to learn. I appreciate it when folks that come to the forum for help, take
the time to let the others know how things play out. Not everyone does it. Thanks
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USA, Illinois
Canada, Ontario
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