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| | | Author: | Tracyd  | | Posted: | May 1, 2024 15:07 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 45 times | | Topic: | Buying | |
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| In Buying, BigBBricks writes:
| | I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF
torso that was listed. An honest mistake and one that I apologized for repeatedly
and immediately refunded the buyer as soon as they pointed out the error. Now
they have opened a NSS case against me and are demanding that I ship them the
correct torso even though we do not have it in stock and have already refunded
them. What do I do here?
The buyer already attempted to negotiate the price of an element they already
received but failed to mention anything about the price of the element when they
made the purchase, only doing so just before receiving the refund for the missing
part. Buyer is also asking for a refund of $10 for the parts they felt were over
priced vs the market on top of sending them the correct torso they were already
refunded for.
Buyer has a 20+ year history on BrickLink and from reviewing their feedback,
they have the propensity, IMO, to leave negative feedback.
NOTE: Avg BL price is ~$3-5 USD, element in this color was released once as part
of a CMF, I have already adjusted the price down for the rest of the community,
I didn't realize it was over avg. Had the buyer approached this differently,
I most certainly would have too.
This is an ongoing NSS
Thank you for any input you may have on this, especially if AITA. I'm a one
Dad show working out of our family basement fulltime. If I'm the problem,
I want to correct myself.
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No price adjustment, they agreed to the price when they bought it. You refunded
the torso, was any shipping refunded? You have done what you need to. Proof
of the refund should kill the NSS. The still have the right to leave negative
feedback as they aren't happy, even thou it was an admitted to mistake and
they were refunded. When they leave their feedback, respond to it honestly and
calmly.
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| | | | | Author: | Tracyd | | Posted: | May 1, 2024 15:11 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 43 times | | Topic: | Buying | |
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| In Buying, Tracyd writes:
| | In Buying, BigBBricks writes:
| | I incorrectly shipped a BAM rerelease torso to a customer instead of the CMF
torso that was listed. An honest mistake and one that I apologized for repeatedly
and immediately refunded the buyer as soon as they pointed out the error. Now
they have opened a NSS case against me and are demanding that I ship them the
correct torso even though we do not have it in stock and have already refunded
them. What do I do here?
The buyer already attempted to negotiate the price of an element they already
received but failed to mention anything about the price of the element when they
made the purchase, only doing so just before receiving the refund for the missing
part. Buyer is also asking for a refund of $10 for the parts they felt were over
priced vs the market on top of sending them the correct torso they were already
refunded for.
Buyer has a 20+ year history on BrickLink and from reviewing their feedback,
they have the propensity, IMO, to leave negative feedback.
NOTE: Avg BL price is ~$3-5 USD, element in this color was released once as part
of a CMF, I have already adjusted the price down for the rest of the community,
I didn't realize it was over avg. Had the buyer approached this differently,
I most certainly would have too.
This is an ongoing NSS
Thank you for any input you may have on this, especially if AITA. I'm a one
Dad show working out of our family basement fulltime. If I'm the problem,
I want to correct myself.
|
No price adjustment, they agreed to the price when they bought it. You refunded
the torso, was any shipping refunded? You have done what you need to. Proof
of the refund should kill the NSS. The still have the right to leave negative
feedback as they aren't happy, even thou it was an admitted to mistake and
they were refunded. When they leave their feedback, respond to it honestly and
calmly.
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OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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| | | | | | | Author: | Nubs_Select | | Posted: | May 1, 2024 15:29 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 39 times | | Topic: | Buying | |
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| | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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| | | | | | | | | Author: | BigBBricks | | Posted: | May 1, 2024 15:34 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 37 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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That fact hadn't been lost on me. Someone pointed to the Power Miners being
way over.
Thank you both for your input and support.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | May 1, 2024 15:48 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 47 times | | Topic: | Buying | |
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| In Buying, BigBBricks writes:
| | In Buying, Nubs_Select writes:
| | | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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That fact hadn't been lost on me. Someone pointed to the Power Miners being
way over.
Thank you both for your input and support.
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I thought I recognised the name ...
https://www.bricklink.com/message.asp?ID=1436449
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| | | | | | | | | | | | | Author: | BigBBricks | | Posted: | May 1, 2024 16:29 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 50 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | In Buying, BigBBricks writes:
| | In Buying, Nubs_Select writes:
| | | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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That fact hadn't been lost on me. Someone pointed to the Power Miners being
way over.
Thank you both for your input and support.
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I thought I recognised the name ...
https://www.bricklink.com/message.asp?ID=1436449
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Yes, it looks like you and Nubs_select have traded messages with this user previously.
I guess I'm not TA in this case based upon your interactions with them.
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| | | | | | | | | Author: | BigBBricks | | Posted: | May 1, 2024 15:43 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 47 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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It also seems you have had dealings with the user previously on the forum
https://www.bricklink.com/message.asp?ID=1436449
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 1, 2024 16:18 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, BigBBricks writes:
| | In Buying, Nubs_Select writes:
| | | | OK, they already left feedback, and seeing theirs, I won't be buying from
them.
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crazy how they get mad at the op for overpricing but then they have lots of items
multiple X the 6-month average
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It also seems you have had dealings with the user previously on the forum
https://www.bricklink.com/message.asp?ID=1436449
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that explains why they stop listed me  I was wondering which forum post it
was
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| | | | | Author: | BigBBricks | | Posted: | May 1, 2024 17:06 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 48 times | | Topic: | Buying | |
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| In Buying, Tracyd writes:
| | No price adjustment, they agreed to the price when they bought it. You refunded
the torso, was any shipping refunded? You have done what you need to. Proof
of the refund should kill the NSS. The still have the right to leave negative
feedback as they aren't happy, even thou it was an admitted to mistake and
they were refunded. When they leave their feedback, respond to it honestly and
calmly.
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They have every right to leave a negative, I fully agree. They asked for item
X, I shipped Y, was alerted to the error and immediately refunded the price of
X, since multiple other items were purchased with the order and the buyer did
not state that "this was the reason for the purchase" there was no refund
for shipping issued. Honestly, I do not understand that concept. If I buy something
form Walmart online and they are out, they refund me. Walmart doesn't buy
the item from Target and then ship to me nor do I expect them to issue a refund
on shipping since there were other items purchased.
My larger concern is that this user feels it is okay to use the NSS tool as a
form of extortion because they were not satisfied with the price of a completely
different item they purchased and were disappointed in after the fact, buyers
remorse. This is sprung because I ignored their request for a refund on parts
Z which they felt were overpriced.
The timeline goes like this:
Buyer: There was a problem with item X and three sentences concerning items that
had no issues.
Seller: Refunds the price of X immediately and apologizes twice for the error
but does not reference the buyers request for a refund after the fact on non-related
items.
Buyer: Replies to seller concerning why they did not respond to the request for
a refund on part Z and opens an NSS case for part X that has previously been
refunded.
Seller: Replies to NSS with statement about refund being previously provided.
Buyer: Continues tirade about parts Z, demands part X be shipped to them.
IMHO, users should not be able to use the NSS as a form of hostage negotiation
because they are upset about something in the order unrelated to the actual issue
at hand. I feel as though this user is doing that and from reading their feedback,
I'm not the first one they have tried to do this to.
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USA, Texas
Canada, Ontario
United Kingdom, England