Go to the Problem Order page and select an option to cancel the order. This option
will appear two weeks after initiating the Non-Shipping Seller Alert.
In Problem Order, Mkwill96 writes:
Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
USA, New Jersey
