| Discussion Forum: Thread 356474 |
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| | | Author: | vrod2000  | | Posted: | Apr 15, 2024 12:59 | | Subject: | Messages and Orders purged! | | Viewed: | 138 times | | Topic: | Problem Order | |
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| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
All of my prior orders are gone and so are my old messages.
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
thanks!
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| | | | | Author: | jennnifer | | Posted: | Apr 15, 2024 13:14 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 61 times | | Topic: | Problem Order | |
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| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
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You would have known the shipping charges when you paid. Are you talking about
customs fees or taxes? Was there a VAT form attached to your parcel?
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The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
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I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
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All of my prior orders are gone and so are my old messages.
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BrickLink purges all non-problem orders after 6 months.
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I was able to download the order (without much details, but it had the prices).
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You would have received a detailed invoice when you made your purchase. Find
it in your email account.
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Is there a way to get back my messages? Or order? I did not delete these things.
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No, but BrickLink messages should also be sent to your email. Have a look!
Unless your seller failed to attach the VAT receipt to your order, whatever charges
that occurred were likely not their fault. However, 6 months is a ridiculous
time frame and they should have responded to you by now with either a refund
or a resolution you could both agree to.
Good luck,
~Jen
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| | | | | | | Author: | zorbanj | | Posted: | Apr 15, 2024 13:59 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
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He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
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I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
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Where did you get this 2 month "rule"?
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| | | | | | | | | Author: | jennnifer | | Posted: | Apr 15, 2024 14:08 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
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I made it up right there on the spot!
~Jen
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| | | | | | | | | Author: | 1001bricks | | Posted: | Apr 15, 2024 15:01 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
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For us it's 1 month.
Using normal rates - not "ground" or such, there's no destination
from here where it takes a month to arrive...
But already wrote another day, it took 7 months (SEVEN) for a single envelope
to arrive in South America, and the buyer didn't even complain and wrote
us when he got it!
Those are real excceptionnal exceptions 
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| | | | | | | Author: | vrod2000 | | Posted: | Apr 20, 2024 14:50 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 48 times | | Topic: | Problem Order | |
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| I paid the exact price that was quoted to me. I thought shipping was high, but
I tolerated it. Barely.
At the parcel store the clerk showed me what was owed on it.
It looked like customs and additional shipping. (He would not let me touch the
parcel.)
Keep in mind, this was an instructions booklet and 2 1x2 tiles (maybe 1x1 tiles).
All very light weight.
booklet and 2 parts were 43
Shipping was 17
tax was 6
I thought it was rediculous to pay an additional 13 for this.
I think the seller took advantage of me by telling me to wait 6 months.
I offerred to just refund me half of just the actual product, but he did not
budge.
I will search my emails and then try to reach out to Bricklink to help with this
matter.
Oasis in South Dakota is not a good seller.
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| | | | | | | | | Author: | vrod2000 | | Posted: | Apr 20, 2024 15:16 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 50 times | | Topic: | Problem Order | |
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| Found it all in email!
Wrote to seller, but also reported it in Paypal.
Curious what happens next. 
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 20, 2024 16:32 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, vrod2000 writes:
| | Found it all in email!
Wrote to seller, but also reported it in Paypal.
Curious what happens next.
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curious indeed! Normally Paypal doesn't do anything after 6-months so it
will be interesting if they do.
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| | | | | | | | | | | | | Author: | vrod2000 | | Posted: | Apr 23, 2024 08:43 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 33 times | | Topic: | Problem Order | |
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| I was excited that I could choose the transaction and report it.
A reply came back quickly and said that I missed the 180 day window for making
a claim.
I located all the emails where the seller and I both noticed the tracking and
saw it left Germany and was going back inside the USA (Where tracking stops).
If you look up the tracking number now, it says delivered. The seller was just
trying to cast doubt on this, but I showed him his own email where he is telling
me "look at that last line" ...it means it is back in the USA now.
The seller and I exchanged a few emails yesterday. As soon as I asked him "So,
can I get 50% of the product refunded now?" He ghosted me.
I cannot believe that people can act like that.
Since Bricklink purged my order (without me even knowing), I cannot even leave
a warning to others, much less a review. 
Since this has happened, I have not purchased anything on Bricklink.
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| | | | | Author: | RebelliousBrick | | Posted: | Apr 15, 2024 18:11 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 76 times | | Topic: | Problem Order | |
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| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
Why did you pay once you saw the shipping was higher than quoted?
| |
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
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He told you 6 months because that is the cutoff point for PayPal to file a
dispute!
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All of my prior orders are gone and so are my old messages.
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Orders & messages are purged after 6 months
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I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
|
Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes
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Germany, Bayern
USA, Illinois
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
