| Discussion Forum: Thread 355793 |
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| | | Author: | MrUzagi  | | Posted: | Apr 2, 2024 04:44 | | Subject: | Shpment went AWOL, Refund is complete | | Viewed: | 139 times | | Topic: | Problem | |
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| I've searched for this issue and I'm not sure what to do.
I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.
But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.
Any advice?
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| | | | | Author: | yorbrick | | Posted: | Apr 2, 2024 04:59 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 41 times | | Topic: | Problem | |
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File it or ignore it.
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| | | | | | | Author: | MrUzagi | | Posted: | Apr 2, 2024 06:13 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 29 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
Alright. That seems like the road of least resistance. I will probably do that
then. Thanks.
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| | | | | Author: | axaday | | Posted: | Apr 2, 2024 05:43 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, MrUzagi writes:
| | I've searched for this issue and I'm not sure what to do.
I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.
But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.
Any advice?
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You don't need to worry or do anything about it. If the seller cancels the
order, they get their fees back, but depending not he size of the order that
might not feel worth their time. In six months they order will disappear.
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| | | | | | | Author: | MrUzagi | | Posted: | Apr 2, 2024 06:14 | | Subject: | Re: Shpment went AWOL, Refund is complete | | Viewed: | 47 times | | Topic: | Problem | |
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| In Problem, axaday writes:
| | You don't need to worry or do anything about it. If the seller cancels the
order, they get their fees back, but depending not he size of the order that
might not feel worth their time. In six months they order will disappear.
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Ok, I'll just file it away then. That seems to be the simplest course of
action for me. Thanks.
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