Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
Rather not, Milissa.
There are fairly common scenarios in which a seller might consider setting a
sent order status to “Completed” Just a few…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer messages seller, thanking and/or offering praise of service or product
without changing the status.
3) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing to the seller, their complete satisfaction with the
transaction. Here, the seller might not wish to task the already tasked buyer
further, by asking them to change the status and rather takes care it themself.
There are a good many LEGO fans that simply don’t know, don’t care, or don’t
care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine. The changing of order status by the seller simply helps a
vendor clean things up a bit, to stay organized. I does for me anyway.
But just an opinion based on my experience as a BL vendor, and very obviously
not that some other sellers.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
+1!
Rather not, Milissa.
There are fairly common scenarios in which a seller might consider setting a
sent order status to “Completed” Just a few…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
Just file it.
2) Buyer messages seller, thanking and/or offering praise of service or product
without changing the status.
Just file it.
3) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing to the seller, their complete satisfaction with the
transaction. Here, the seller might not wish to task the already tasked buyer
further, by asking them to change the status and rather takes care it themself.
Just file it.
There are a good many LEGO fans that simply don’t know, don’t care, or don’t
care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine. The changing of order status by the seller simply helps a
vendor clean things up a bit, to stay organized. I does for me anyway.
The only order duty a buyer has is to pay. After that is the seller shipping
it and nothing else, as a commerce platform there is no further need to
do anything else.
But just an opinion based on my experience as a BL vendor, and very obviously
not that some other sellers.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
+1!
Rather not, Milissa.
There are fairly common scenarios in which a seller might consider setting a
sent order status to “Completed” Just a few…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
Just file it.
2) Buyer messages seller, thanking and/or offering praise of service or product
without changing the status.
Just file it.
3) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing to the seller, their complete satisfaction with the
transaction. Here, the seller might not wish to task the already tasked buyer
further, by asking them to change the status and rather takes care it themself.
Just file it.
There are a good many LEGO fans that simply don’t know, don’t care, or don’t
care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine. The changing of order status by the seller simply helps a
vendor clean things up a bit, to stay organized. I does for me anyway.
The only order duty a buyer has is to pay. After that is the seller shipping
it and nothing else, as a commerce platform there is no further need to
do anything else.
What part of this explicit statement of mine...
“There are a good many LEGO fans that simply don’t know, don’t care, or
don’t care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine”
... does not align with the sentiment of your reply, or are you just repeating
back in argumentative form, what’s been expressed? The latter does not advance
discussion
My attitude is relatively the same as yours and Milissa's, never really cared
if my buyers used the status change, not as much as is occasionally expressed
in forum by others. Just rather keep the seller ability in place, is all.
As to order status ‘duties’ and importance: None "need" as you
say, fulfill those. But it is a significant form of communications within a transaction,
helpful to both parties. Otherwise, why bother having the ability for both buyer
and seller.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
+1!
Rather not, Milissa.
There are fairly common scenarios in which a seller might consider setting a
sent order status to “Completed” Just a few…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
Just file it.
2) Buyer messages seller, thanking and/or offering praise of service or product
without changing the status.
Just file it.
3) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing to the seller, their complete satisfaction with the
transaction. Here, the seller might not wish to task the already tasked buyer
further, by asking them to change the status and rather takes care it themself.
Just file it.
There are a good many LEGO fans that simply don’t know, don’t care, or don’t
care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine. The changing of order status by the seller simply helps a
vendor clean things up a bit, to stay organized. I does for me anyway.
The only order duty a buyer has is to pay. After that is the seller shipping
it and nothing else, as a commerce platform there is no further need to
do anything else.
What part of this explicit statement of mine...
“There are a good many LEGO fans that simply don’t know, don’t care, or
don’t care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine”
... does not align with the sentiment of your reply, or are you just repeating
back in argumentative form, what’s been expressed? The latter does not advance
discussion
My attitude is relatively the same as yours and Milissa's, never really cared
if my buyers used the status change, not as much as is occasionally expressed
in forum by others. Just rather keep the seller ability in place, is all.
As to order status ‘duties’ and importance: None "need" as you
say, fulfill those. But it is a significant form of communications within a transaction,
helpful to both parties. Otherwise, why bother having the ability for both buyer
and seller.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
+1!
Rather not, Milissa.
There are fairly common scenarios in which a seller might consider setting a
sent order status to “Completed” Just a few…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
Just file it.
2) Buyer messages seller, thanking and/or offering praise of service or product
without changing the status.
Just file it.
3) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing to the seller, their complete satisfaction with the
transaction. Here, the seller might not wish to task the already tasked buyer
further, by asking them to change the status and rather takes care it themself.
Just file it.
There are a good many LEGO fans that simply don’t know, don’t care, or don’t
care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine. The changing of order status by the seller simply helps a
vendor clean things up a bit, to stay organized. I does for me anyway.
The only order duty a buyer has is to pay. After that is the seller shipping
it and nothing else, as a commerce platform there is no further need to
do anything else.
What part of this explicit statement of mine...
“There are a good many LEGO fans that simply don’t know, don’t care, or
don’t care to know about order status 'duties’ and just wanna buy LEGO, that’s
it. Which is fine”
... does not align with the sentiment of your reply, or are you just repeating
back in argumentative form, what’s been expressed? The latter does not advance
discussion
My attitude is relatively the same as yours and Milissa's, never really cared
if my buyers used the status change, not as much as is occasionally expressed
in forum by others. Just rather keep the seller ability in place, is all.
As to order status ‘duties’ and importance: None "need" as you
say, fulfill those. But it is a significant form of communications within a transaction,
helpful to both parties. Otherwise, why bother having the ability for both buyer
and seller.
Opening sentence:"Buyer and Seller each have tasks to complete
during the lifetime of an order"
Under Buyer"Change Order Status to Completed - Change the Order
Status Received when you have received your package (but have not yet verified
its contents or there is a problem). When you verify the contents of your package
and consider the order completed, change the order status Completed"
I've always maintained that I personally don't care if my buyers fulfill
their task, not really, and will gladly handle it when needed.
Under Buyer"Change Order Status to Completed - Change the Order
Status Received when you have received your package (but have not yet verified
its contents or there is a problem). When you verify the contents of your package
and consider the order completed, change the order status Completed"
That's a typical 2000 text
Since somewhere later than 2000, I don't have to tell: "I've received
the order, that's unbelievable!!!"
And then after opening the parcel: "Wow, it contains what I paid for!".
Buyer shouldn't HAVE to do this.
Both this concept and Help page are outdated.
1) Fix the Help page(s).
2) Disallow the seller to change to Received or Completed.
Under Buyer"Change Order Status to Completed - Change the Order
Status Received when you have received your package (but have not yet verified
its contents or there is a problem). When you verify the contents of your package
and consider the order completed, change the order status Completed"
That's a typical 2000 text
Since somewhere later than 2000, I don't have to tell: "I've received
the order, that's unbelievable!!!"
And then after opening the parcel: "Wow, it contains what I paid for!".
Buyer shouldn't HAVE to do this.
Both this concept and Help page are outdated.
1) Fix the Help page(s).
2) Disallow the seller to change to Received or Completed.
It's an updated page:
"This document was last updated on Aug 21, 2023 19:34 by CE_Eric"
1) Fix the Help page(s).
2) Disallow the seller to change to Received or Completed.
It's an updated page:
"This document was last updated on Aug 21, 2023 19:34 by CE_Eric"
But you keep trying... it continues to be fun
Even chatGPT knows better:
"Updated" simply means that some changes or modifications have been made
to a particular piece of information, product, or service. It indicates that
the information has been refreshed or modified in some way, which could include
corrections, additions, or enhancements.
However, "updated" does not necessarily imply that the information is
not outdated. In other words, while updates may have been applied, it's possible
that those updates are insufficient to bring the information completely up-to-date,
especially if significant changes have occurred since the last update.
Therefore, it's crucial to understand that while updates are important for
maintaining accuracy and relevance, they may not always guarantee that the information
is completely current or not outdated. Users should exercise caution and consider
other factors such as the date of the last update, the pace of change in the
relevant industry or market, and any additional sources of information available.
Again, in 2024, a buyer should'nt have to click "I received my order,
how lucky I am!"
Etc.
Again, in 2024, a buyer should'nt have to click "I received my order,
how lucky I am!"
Etc.
And the Suggestion wasn't about what could or should do the buyer, but if
the seller should or shouldn't be able to set the transaction to "Completed".
Under Buyer"Change Order Status to Completed - Change the Order
Status Received when you have received your package (but have not yet verified
its contents or there is a problem). When you verify the contents of your package
and consider the order completed, change the order status Completed"
That's a typical 2000 text
Since somewhere later than 2000, I don't have to tell: "I've received
the order, that's unbelievable!!!"
And then after opening the parcel: "Wow, it contains what I paid for!".
Buyer shouldn't HAVE to do this.
We are not Amazon, that’s why buyers are so lazy now.
Both this concept and Help page are outdated.
1) Fix the Help page(s).
Please do
2) Disallow the seller to change to Received or Completed.
Why?
Other that the incompetent buyers who are to lazy to do it them selfs I see no
problem.
I like to be able to know that my customers have received their orders.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
Yes. There are no legitimate cases for sellers to ever mark an order as completed.
Even if the buyer says they got their order and are happy it still is no reason
then up to the seller to mark it as complete. Those orders would then just fall
into the same category as the other ~50% of orders that would be in the exact
same circumstance aside for the message. And on the flip side letting the seller
mark it as complete can make things much more difficult for buyers. Just like
a buyer can’t change the order status from paid to shipped the seller should
not be allowed to change it from shipped to completed
Yes. There are no legitimate cases for sellers to ever mark an order as completed.
Then is this functionality enabled? I have posted this question many times on
the forum and no one has posted an answer. So, here we go again:
If a seller should "never" mark an order as complete, then why does BL
allow it?
Even if the buyer says they got their order and are happy it still is no reason
then up to the seller to mark it as complete. Those orders would then just fall
into the same category as the other ~50% of orders that would be in the exact
same circumstance aside for the message. And on the flip side letting the seller
mark it as complete can make things much more difficult for buyers.
But a seller *is* allowed to mark an order as complete. Why is it allowed if
it's so terrible?
Just like
a buyer can’t change the order status from paid to shipped the seller should
not be allowed to change it from shipped to completed.
I really don't see the big deal. Every order has a buyer and a seller, and
if the seller feels the order is complete they have the ability to mark it as
complete. The buyer can always change it back.
Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
It's terrible because the seller can NOT tell contents' been verified
and the buyer thinks the order is completed.
In a more generic reply, sellers should take care of their inventory, purchase
packaging, review prices, clean terms, make an attractive but sincere shop, prepare
accounting for IRS... whatever ELSE than taking care of the buyers or what's
the status of their orders.
It's terrible because the seller can NOT tell contents' been verified
and the buyer thinks the order is completed.
In a more generic reply, sellers should take care of their inventory, purchase
packaging, review prices, clean terms, make an attractive but sincere shop, prepare
accounting for IRS... whatever ELSE than taking care of the buyers or what's
the status of their orders.
Well put. And as to the question of why is it allowed, it could be for any number
of reasons, an accident, old feature/rules, poorly implemented, etc. it’s not
like bricklink is bug free and everything is perfect. Most things on Bricklink
have slight quirks at the very least
Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
I don't think that's really necessary - once it's "Shipped"
it's "seller complete".
But is it really "seller complete"?
If the buyer should receive their order and find inconsistencies with the order,
the buyer reaches out to the seller. The seller then needs to communicate with
the buyer to try to find a solution that both can agree to.
this scenario is in play, then the seller's side is NOT complete until an
agreement can be reached, and the seller honors the agreement.
IMO the only person that should have final say on whether or not an order is
complete, is the buyer! If the buyer does not mark an order as complete, then
leave it as such. The buyer has 6 months to make a claim on any order they pay
for and after 6 months the order is "purged" from the system.
If you are a seller and it bothers you that an order is just sitting there after
you have shipped it, I say "To Bad". It is the buyer's right
to make a claim for up to 6 months REGARDLESS of your store terms because Bricklink
terms supersede store terms.
Some sellers file an order once they believe the order to be complete. I do not
know how this affects the seller's ability to help a buyer if there is a
problem, but this would seem like a decent solution for a seller if having an
order on your orders list for 6 months bothers you.
In truth no order is fully complete until it has been purged from the system
after 6 months.
6 months is a little long to come back and say a part is missing. No other retail
purchase would allow 6 months to be notified of a problem. We as stores should
not have to wait 6 months either.
In Suggestions, pcthurman writes:
In Suggestions, peregrinator writes:
In Suggestions, zorbanj writes:
Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
I don't think that's really necessary - once it's "Shipped"
it's "seller complete".
But is it really "seller complete"?
If the buyer should receive their order and find inconsistencies with the order,
the buyer reaches out to the seller. The seller then needs to communicate with
the buyer to try to find a solution that both can agree to.
this scenario is in play, then the seller's side is NOT complete until an
agreement can be reached, and the seller honors the agreement.
IMO the only person that should have final say on whether or not an order is
complete, is the buyer! If the buyer does not mark an order as complete, then
leave it as such. The buyer has 6 months to make a claim on any order they pay
for and after 6 months the order is "purged" from the system.
If you are a seller and it bothers you that an order is just sitting there after
you have shipped it, I say "To Bad". It is the buyer's right
to make a claim for up to 6 months REGARDLESS of your store terms because Bricklink
terms supersede store terms.
Some sellers file an order once they believe the order to be complete. I do not
know how this affects the seller's ability to help a buyer if there is a
problem, but this would seem like a decent solution for a seller if having an
order on your orders list for 6 months bothers you.
In truth no order is fully complete until it has been purged from the system
after 6 months.
... which says:
Received - Package has been received but the buyer has not yet verified the contents
on the package.
Completed - Package received, contents verified, the order is completed.
So there is no way the seller could decide that the package is received (as tracking
isn't truth like map isn't territory), and / or the order had been verified
by the buyer, and the buyer to agree the order is completed.
In short, as per BrickLink Help it shouldn't be technically allowed for a
seller to change this.
Implementing this would just, in fact, correspond to the terms of the Help /
guidelines / terms of BrickLink.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
Agreed - I have several customers that post FB as soon as I mark it shipped,
and sometimes earlier
Milissa
I appreciate you, Milissa. But please express your opinion more directly here
within the thread you've initiated. Not secondhand or in reply to others
replying. It would carry more weight.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
Agreed - I have several customers that post FB as soon as I mark it shipped,
and sometimes earlier
Milissa
I appreciate you, Milissa. But please express your opinion more directly here
within the thread you've initiated. Not secondhand or in reply to others
replying. It would carry more weight.
You being the longest held admin position on the site, it won't be unseemly
to express yourself more boldly. Not imho anyway
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
I've come to the conclusion that you are the type of person who just likes
to disagree for the sake of disagreeing only your counter arguments rarely ever
seem to have any substance or make any sense?
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
I've come to the conclusion that you are the type of person who just likes
to disagree for the sake of disagreeing only your counter arguments rarely ever
seem to have any substance or make any sense?
Mom told me not to talk to trolls. Should have listen to her more.
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
It doesn't mean your original statement makes any more sense either?
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
It doesn't mean your original statement makes any more sense either?
Kind of, re-read "while it wasn't meant" as "while it could haven't
been meant".
But who cares, the fact is there's no / not always relationship between feedback
and status.
I mean apart if everything's rewritten, like status, feedbacks, alerts...
But as of right now, a quick and easy way to straighten things would be to:
* redefine the Completed status in Help,
* or make seller not able to set the order to Completed.
Right now we're discussing in vain because it's one of the points where
BrickLink doesn't work or can't be used as described
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
It doesn't mean your original statement makes any more sense either?
Kind of, re-read "while it wasn't meant" as "while it could haven't
been meant".
But who cares, the fact is there's no / not always relationship between feedback
and status.
I mean apart if everything's rewritten, like status, feedbacks, alerts...
But as of right now, a quick and easy way to straighten things would be to:
* redefine the Completed status in Help,
* or make seller not able to set the order to Completed.
Right now we're discussing in vain because it's one of the points where
BrickLink doesn't work or can't be used as described
I'm off this subject, sorry.
That's okay I can round-up things then....
Basically a buyer doesn't leave feedback until they consider the order completed
thereby making the status of 'Completed' obsolete
I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens. I don't know if one can do the same on eBay
(it seems one can click the "Leave Feedback" button but I don't know
if the form can be submitted), but in any case, since eBay also tracks orders,
I imagine the order isn't complete until the buyer has received it (I don't
know what happens in cases where the order can't be tracked).
I think if the buyer marks the order as "Received" and then leaves positive
feedback the order should automatically complete. Maybe when the buyer leaves
any kind of feedback? Not sure about that last part.
I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
I can imagine the feedback they left was interesting....
"Great Seller, Order is on its way and it will arrive in good time and be
absolutely perfect!"
I don't know if one can do the same on eBay
(it seems one can click the "Leave Feedback" button but I don't know
if the form can be submitted), but in any case, since eBay also tracks orders,
I imagine the order isn't complete until the buyer has received it (I don't
know what happens in cases where the order can't be tracked).
I think if the buyer marks the order as "Received" and then leaves positive
feedback the order should automatically complete. Maybe when the buyer leaves
any kind of feedback? Not sure about that last part.
The way I see it the very final option in the dropdown should be 'Received'
with no need for a 'Completed' option. The buyer essentially completes
their order by leaving feedback!
i.e they mark as received and then leave feedback once they are happy with their
order or if they are unhappy with their order they mark as received, message
seller for a resolution, wait for issue to be resolved(or not resolved) and then
leave appropriate feedback. By leaving feedback the buyer is finished with that
order and it is essentially complete
I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
A system shouldn’t allow its users to use it incorrectly.
(That includes sellers marking orders complete )
“You’re holding wrong” is a registred trademark. BrickLink is too cheap to use
it.
I can imagine the feedback they left was interesting....
"Great Seller, Order is on its way and it will arrive in good time and be
absolutely perfect!"
Have you read the feedback left on other plateforms? It’s sometimes worse than
that.
I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
A system shouldn’t allow its users to use it incorrectly.
(That includes sellers marking orders complete )
And your point? Removing the Completed option would solve this issue at the same
time?
Besides which as a Seller I have never marked an order as Complete! Once I mark
the order status as 'Shipped' I then leave the customer alone to change
the status from there on in
“You’re holding wrong” is a registred trademark. BrickLink is too cheap to use
it.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Sensible. Put it forward as a Suggestion post, I say.
+1
No, as said, because Completed means:
"Completed - Package received, contents verified, the order is completed."
And some sellers (like me) give feedback as soon as shipped, and some buyers
even before...
Transaction is completed: neither BrickLink or the seller can't decide this
- whatever the algorithm is.
Buyer paid for something, he has to say the final word, or don't - it's
not even mandatory.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
There is a reason sellers might want to set an order to complete.
If you want to delete an old shipping method, you cannot if there is an open
order using that method, even if it was delivered months ago and feedback left.
Obviously you can disable the shipping method, change the name if it conflicts
with another name, set the minimum order value for that shipping method to 9999
if it conflicts with a change in the store minimum order value, but all that
is a faff just because someone hasn't marked an order as complete.
Since sellers are NOT supposed to set orders to Complete.....
Can we make it so they can't?
Because when a seller does it by mistake, we can not send a ship notice thru
the system
Thanx
Milissa
There is a reason sellers might want to set an order to complete.
If you want to delete an old shipping method, you cannot if there is an open
order using that method, even if it was delivered months ago and feedback left.
Obviously you can disable the shipping method, change the name if it conflicts
with another name, set the minimum order value for that shipping method to 9999
if it conflicts with a change in the store minimum order value, but all that
is a faff just because someone hasn't marked an order as complete.
Like you mentioned you can simply choose disable and it will be off and then
in 6-months you can delete it. Plus that way your guaranteed not to potentially
cause issues to the buyer
There is a reason sellers might want to set an order to complete.
If you want to delete an old shipping method, you cannot if there is an open
order using that method
There's also NO reason to immediately delete a shipping method.
Simply disable it and forget it, delete it later on - it won't be shown in
your shop while disabled.
In short, there is still no reason a seller would set Completed an order
Sure there are work arounds to solve a problem. But if a seller wants to remove
a method, they cannot and are warned it is because there are open orders (even
if they are filed). Hence they can be tempted to complete ones that are already
months old.
There is also the issue that store wide minimum orders take into account any
disabled methods. So if you have multiple redundant methods that are disabled
you still have to edit every one of them if you want to raise the store minimum,
even though they cannot be used by a buyer. Of course, this is not the buyer's
fault (or care), just dodgy programming blocking changes.
It also seems strange that you cannot delete a shipping method while an order
is open, but you can change all the variable parameters in that method.
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France, Provence-Alpes-Côte d'Azur
Spain, Comunidad Valenciana
Canada, Ontario
United Kingdom, England
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