A buyer demanded a full refund for a supposedly slightly damaged box, and cited
laws to try and threaten me. I declined over the audacity of a full refund. I
asked for pictures, and they did not provide pictures. They left an email without
any attachments claiming they were on the email. They said I was being difficult
and ceased all communication. How should I respond?
Tell them to return the set if they want a full refund. If they refuse offer
them a partial refund (depending on the price) or wait for them to start a NSS/paypal
claim. After that I would block that buyer so he cant buy from you anymore.
Also they are a retailer close to me and probably see me as competition. They
buy things from brick link and charge 50%+ in store. They were quite concerned
about me finding out about that part it felt. Does that impact anything?
As it is a free market they can charge how much they want, it does not impact
anything.
Canada, Alberta
