| Discussion Forum: Thread 351102 |
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| | | Author: | clearingtoys  | | Posted: | Dec 3, 2023 19:06 | | Subject: | confirmation code expires in 10 minutes | | Viewed: | 122 times | | Topic: | Technical Issues | |
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| At 6:45 pm today, we tried to access our seller settings via cell phone. The
message says "To access your seller features, you'll need to enter the
confirmation code we've sent to the following email address: (our email).
This code will expire in 10 minutes.
It is now 7:04 pm today and we still haven't received the email with the
confirmation code, which would have now expired 9 minutes ago. No confirmation
code in our junk file either. How long do we have to wait for an email, which
website claims already sent? Will the code work, since the 10 minutes has long
passed?
We can access the store settings on our desktop bc we haven't cleaned out
our cookies since authenticating our desktop. Cell was working fine too, until
we cleaned up history. Any help is appreciated.
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| | | | | Author: | clearingtoys | | Posted: | Dec 3, 2023 19:10 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, clearingtoys writes:
| | At 6:45 pm today, we tried to access our seller settings via cell phone. The
message says "To access your seller features, you'll need to enter the
confirmation code we've sent to the following email address: (our email).
This code will expire in 10 minutes.
It is now 7:04 pm today and we still haven't received the email with the
confirmation code, which would have now expired 9 minutes ago. No confirmation
code in our junk file either. How long do we have to wait for an email, which
website claims already sent? Will the code work, since the 10 minutes has long
passed?
We can access the store settings on our desktop bc we haven't cleaned out
our cookies since authenticating our desktop. Cell was working fine too, until
we cleaned up history. Any help is appreciated.
|
Update!
Just received the email at 7:04pm, and upon input, the "confirmation code
expired".
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| | | | | | | Author: | clearingtoys | | Posted: | Dec 3, 2023 19:21 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, clearingtoys writes:
| | In Technical Issues, clearingtoys writes:
| | At 6:45 pm today, we tried to access our seller settings via cell phone. The
message says "To access your seller features, you'll need to enter the
confirmation code we've sent to the following email address: (our email).
This code will expire in 10 minutes.
It is now 7:04 pm today and we still haven't received the email with the
confirmation code, which would have now expired 9 minutes ago. No confirmation
code in our junk file either. How long do we have to wait for an email, which
website claims already sent? Will the code work, since the 10 minutes has long
passed?
We can access the store settings on our desktop bc we haven't cleaned out
our cookies since authenticating our desktop. Cell was working fine too, until
we cleaned up history. Any help is appreciated.
|
Update!
Just received the email at 7:04pm, and upon input, the "confirmation code
expired".
|
At 7:10pm, when the confirmation code didn't work, we hit "resend code".
It's 7:20 pm and still email and no code.... Very frustrating. Are we missing
some step? Anyone else with the same issue?
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| | | | | | | | | Author: | clearingtoys | | Posted: | Dec 3, 2023 20:26 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Technical Issues, clearingtoys writes:
| | In Technical Issues, clearingtoys writes:
| | In Technical Issues, clearingtoys writes:
| | At 6:45 pm today, we tried to access our seller settings via cell phone. The
message says "To access your seller features, you'll need to enter the
confirmation code we've sent to the following email address: (our email).
This code will expire in 10 minutes.
It is now 7:04 pm today and we still haven't received the email with the
confirmation code, which would have now expired 9 minutes ago. No confirmation
code in our junk file either. How long do we have to wait for an email, which
website claims already sent? Will the code work, since the 10 minutes has long
passed?
We can access the store settings on our desktop bc we haven't cleaned out
our cookies since authenticating our desktop. Cell was working fine too, until
we cleaned up history. Any help is appreciated.
|
Update!
Just received the email at 7:04pm, and upon input, the "confirmation code
expired".
|
At 7:10pm, when the confirmation code didn't work, we hit "resend code".
It's 7:20 pm and still email and no code.... Very frustrating. Are we missing
some step? Anyone else with the same issue?
|
It's now 8:24pm, over an hour after requested new code. No email, no code.
Ugh. Our internet works fine.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 3, 2023 20:55 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| | | | | | | Update!
Just received the email at 7:04pm, and upon input, the "confirmation code
expired".
|
At 7:10pm, when the confirmation code didn't work, we hit "resend code".
It's 7:20 pm and still email and no code.... Very frustrating. Are we missing
some step? Anyone else with the same issue?
|
It's now 8:24pm, over an hour after requested new code. No email, no code.
Ugh. Our internet works fine.
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I would try (at least 10 minutes after your last attempt):
* log out
* clear browser cache
* remove all BrickLink cookies
* close browser and restart it, log in, then retry?
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| | | | | | | | | | | | | Author: | clearingtoys | | Posted: | Dec 3, 2023 22:21 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | | | | | Update!
Just received the email at 7:04pm, and upon input, the "confirmation code
expired".
|
At 7:10pm, when the confirmation code didn't work, we hit "resend code".
It's 7:20 pm and still email and no code.... Very frustrating. Are we missing
some step? Anyone else with the same issue?
|
It's now 8:24pm, over an hour after requested new code. No email, no code.
Ugh. Our internet works fine.
|
I would try (at least 10 minutes after your last attempt):
* log out
* clear browser cache
* remove all BrickLink cookies
* close browser and restart it, log in, then retry?
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Thanks for responding! No luck again. Started process and if we get an email
with code, it will already be expired. Nothing in junk email from BL. Something
is def wrong here.
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| | | | | Author: | Admin_Russell | | Posted: | Dec 3, 2023 22:30 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 70 times | | Topic: | Technical Issues | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| In Technical Issues, clearingtoys writes:
| | At 6:45 pm today, we tried to access our seller settings via cell phone. The
message says "To access your seller features, you'll need to enter the
confirmation code we've sent to the following email address: (our email).
This code will expire in 10 minutes.
It is now 7:04 pm today and we still haven't received the email with the
confirmation code, which would have now expired 9 minutes ago. No confirmation
code in our junk file either. How long do we have to wait for an email, which
website claims already sent? Will the code work, since the 10 minutes has long
passed?
We can access the store settings on our desktop bc we haven't cleaned out
our cookies since authenticating our desktop. Cell was working fine too, until
we cleaned up history. Any help is appreciated.
|
I have disabled OTP for your store temporarily until you get this worked out.
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| | | | | Author: | SylvainLS | | Posted: | Dec 4, 2023 08:02 | | Subject: | Re: confirmation code expires in 10 minutes | | Viewed: | 52 times | | Topic: | Technical Issues | |
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| Hi,
What is the date & time of the email?
Look into the headers (“source” of the email), each server through which the
email passes adds a ‘Received’ line with its local date & time.
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France, Provence-Alpes-Côte d'Azur
