| Discussion Forum: Thread 349851 |
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| | | Author: | igor023  | | Posted: | Nov 10, 2023 14:10 | | Subject: | Account recovery | | Viewed: | 191 times | | Topic: | Help | |
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| I have written the post about this couple days ago, so I just wanted to ask -
if someone else waiting for some kind of response from Bricklink team and how
long this can last?
I mean, 2 days past and no answers for me.
I see that more Serbia stores are also closed.
I don't see how it is fair that some stores can work normally, and other
don't?
At least they can send us some message to let us know we are not forgotten 
I have patience and all, just want some update or answers
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| | | | | Author: | Nubs_Select | | Posted: | Nov 10, 2023 14:16 | | Subject: | Re: Account recovery | | Viewed: | 71 times | | Topic: | Help | |
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| they are flooded with messages since bricklink got back online so it likely will
take longer then normal
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| | | | | Author: | Tracyd | | Posted: | Nov 10, 2023 14:56 | | Subject: | Re: Account recovery | | Viewed: | 73 times | | Topic: | Help | |
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| In Help, igor023 writes:
| | I have written the post about this couple days ago, so I just wanted to ask -
if someone else waiting for some kind of response from Bricklink team and how
long this can last?
I mean, 2 days past and no answers for me.
I see that more Serbia stores are also closed.
I don't see how it is fair that some stores can work normally, and other
don't?
At least they can send us some message to let us know we are not forgotten
I have patience and all, just want some update or answers
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I am sure they will get to it when they can. A closed store doesn't generate
fees for Bricklink to collect. It is in their best interest to get them open
as soon as possible. And I am sure the sellers effected by this would rather
have Bricklink working thru the issues then spending time issuing updates about
the issues.
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| | | | | | | Author: | stanislaw | | Posted: | Nov 10, 2023 15:58 | | Subject: | Re: Account recovery | | Viewed: | 85 times | | Topic: | Help | |
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| In Help, Tracyd writes:
| | I am sure they will get to it when they can. A closed store doesn't generate
fees for Bricklink to collect. It is in their best interest to get them open
as soon as possible.
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Of all the locked-out stores I know, the first one has finally reopened. It was
actually almost the highest-volume store in the country, which adds some appeal
to the theory that Bricklink tends to protect its own turnover.
Yet I still observe 20% of active stores in some countries being locked out,
Serbia for instance. Even the small stores have orders to fulfill and they are
prevented from doing so the full week already.
Things are getting a little bit absurd. I know of a hacked store which has received
support within 6 hours and restored to normal condition. A bit later BrickLink
went offline and now the store owner is locked out for days, needs to be formally
verified even though the attack to his store already ended.
And the verification queue is too long because Bricklink was profiling stores
with a combination of weak passwords, having history of closing for the summer
vacation and what not, such stores are locked out even though they scored no
abnormal/fradulent activity. While "validating" such cases, those few
who were really hacked, hell knows when those store owners will be looked at
to reclaim their store.
The store owners were locked out based on unfair profiling, regardless of unusual
activity. Weak password? It's not their fault, BrickLink allowed it. Hacked
store? It's not their fault BrickLink didn't report logging into account
from another device (Today I've seen this feature working, how nice!)
So the weekend is upcoming and some store owners will remain locked out. There
are also legit open orders from the stores suspended for verification, not fulfilled
yet. Did the store owners make it happen? I don't think so.
Admins wrote, Customer Service will work on store verification. Social media
accounts write, it's admins who are working on it... Ofcourse I don't
expect realtime updates, but the locked out BrickLink partners, even those who
submitted for the verification on the first day, are still waiting for a first
customer service statement about their waiting time. It will be days, weeks or
whatever?
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| | | | | | | | | Author: | Tracyd | | Posted: | Nov 13, 2023 10:13 | | Subject: | Re: Account recovery | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, stanislaw writes:
| | In Help, Tracyd writes:
| | I am sure they will get to it when they can. A closed store doesn't generate
fees for Bricklink to collect. It is in their best interest to get them open
as soon as possible.
|
Of all the locked-out stores I know, the first one has finally reopened. It was
actually almost the highest-volume store in the country, which adds some appeal
to the theory that Bricklink tends to protect its own turnover.
Yet I still observe 20% of active stores in some countries being locked out,
Serbia for instance. Even the small stores have orders to fulfill and they are
prevented from doing so the full week already.
Things are getting a little bit absurd. I know of a hacked store which has received
support within 6 hours and restored to normal condition. A bit later BrickLink
went offline and now the store owner is locked out for days, needs to be formally
verified even though the attack to his store already ended.
And the verification queue is too long because Bricklink was profiling stores
with a combination of weak passwords, having history of closing for the summer
vacation and what not, such stores are locked out even though they scored no
abnormal/fradulent activity. While "validating" such cases, those few
who were really hacked, hell knows when those store owners will be looked at
to reclaim their store.
The store owners were locked out based on unfair profiling, regardless of unusual
activity. Weak password? It's not their fault, BrickLink allowed it. Hacked
store? It's not their fault BrickLink didn't report logging into account
from another device (Today I've seen this feature working, how nice!)
So the weekend is upcoming and some store owners will remain locked out. There
are also legit open orders from the stores suspended for verification, not fulfilled
yet. Did the store owners make it happen? I don't think so.
Admins wrote, Customer Service will work on store verification. Social media
accounts write, it's admins who are working on it... Ofcourse I don't
expect realtime updates, but the locked out BrickLink partners, even those who
submitted for the verification on the first day, are still waiting for a first
customer service statement about their waiting time. It will be days, weeks or
whatever?
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Profiling has become an ugly term and unfairly used to imply discrimination.
If the actions of a store trigger a need for extra verification it is in the
best interest of the store and all of Bricklinks users and Bricklink itself to
fully verify the store in question. You just said one of them was just reopened
so it is being worked on. You are assuming that the stores have addressed all
the issues that Bricklink has identified. Yes, it is no secret that there needs
to be more full-time personnel working for Bricklink, but that is not something
that we can influence. Bringing in more help right now means training and those
people won't be working on the verification in the meantime. The sheer volume
of what they need to review is why they can't give estimates. If they tell
someone 2 days and events prevent that from happening, then that opens a new
set of problems. Let them work.
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Serbia, Srednje-banatski okrug
Canada, Ontario
USA, Texas
