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| | | Author: | Brettj666  | | Posted: | Oct 8, 2023 19:01 | | Subject: | Can a paypal claim turn into a NPB | | Viewed: | 128 times | | Topic: | Buying | |
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| I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
I don't think it is, but a friend said it could be interpreted that way.
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| | | | | Author: | SezaR | | Posted: | Oct 8, 2023 19:35 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 58 times | | Topic: | Buying | |
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| In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
|
No, specially if he gets a full refund.
If you win the paypal claim or if you accept to return but does not return, and
if he opens an NPB strike, you will win it anyway.
Respond to paypal claim nd accept a return.
You can even not give a return label or pay him for return shippin, depending
on how you feel, like if he is a difficult and unreasonable buyer. We don’t have
enough information here.
Or you canget the package, verify everything is there and then pay him the cost
of return shipping.
I would not give any discount for this reason: most of the time the people who
request a discount,… turn to be difficult.
Anyway, i hope you will be very fair with him 
Is that the buyer in ths USA who left a neg. Feedback?
You can actually buy a return label, like via pirateshipes.com
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| | | | | | | Author: | Brettj666 | | Posted: | Oct 8, 2023 20:53 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 66 times | | Topic: | Buying | |
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| In Buying, SezaR writes:
| | In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
|
No, specially if he gets a full refund.
If you win the paypal claim or if you accept to return but does not return, and
if he opens an NPB strike, you will win it anyway.
|
I offered to let him return it for two weeks, at this point, unless he wins the
paypalput claim, I'd accept a return, but if I win, I may not be so inclined.
| |
Respond to paypal claim nd accept a return.
|
I called paypal, I have put in the evidence where he got used items, where I
cautioned him that if he wants exceptional pieces, he should buy new and then
an email where he said he wouldn't return them if he wont.
| | You can even not give a return label or pay him for return shippin, depending
on how you feel, like if he is a difficult and unreasonable buyer. We don’t have
enough information here.
Or you canget the package, verify everything is there and then pay him the cost
of return shipping.
|
If I'm not mistaken, I think paypal will require the buyer to return it at
their cost. Their claim was "not as described", but in reality, they
weren't perfect when they knowingly bought used.
| |
I would not give any discount for this reason: most of the time the people who
request a discount,… turn to be difficult.
|
Lesson for me for sure
| | Anyway, i hope you will be very fair with him
Is that the buyer in ths USA who left a neg. Feedback?
|
No, he hasn't left feedback yet, but it's obvious I'm going to have
to write in bold letters. The only that left me feedback, I saw he bought 'less
than perfect', asked if he meant to do that and sent him a picture of the
pieces (which he claimed he didn't get)
I want to offer people cheap filler bricks if they want, as long as they aren't
shopping by price and expecting excellent parts.
| | You can actually buy a return label, like via pirateshipes.com
|
I didn't think I could do that as a canadian, but I guess I was only looking
at usps.
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| | | | | | | | | Author: | SezaR | | Posted: | Oct 9, 2023 03:01 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 41 times | | Topic: | Buying | |
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| In Buying, Brettj666 writes:
| | In Buying, SezaR writes:
| | In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
|
No, specially if he gets a full refund.
If you win the paypal claim or if you accept to return but does not return, and
if he opens an NPB strike, you will win it anyway.
|
I offered to let him return it for two weeks, at this point, unless he wins the
paypalput claim, I'd accept a return, but if I win, I may not be so inclined.
| |
Respond to paypal claim nd accept a return.
|
I called paypal, I have put in the evidence where he got used items, where I
cautioned him that if he wants exceptional pieces, he should buy new and then
an email where he said he wouldn't return them if he wont.
| | You can even not give a return label or pay him for return shippin, depending
on how you feel, like if he is a difficult and unreasonable buyer. We don’t have
enough information here.
Or you canget the package, verify everything is there and then pay him the cost
of return shipping.
|
If I'm not mistaken, I think paypal will require the buyer to return it at
their cost. Their claim was "not as described", but in reality, they
weren't perfect when they knowingly bought used.
|
Yes they do that.
You mentioned the buyer had high expectations. We cannot be for sure it is the
case. Selling used parts is tricky.
There are used vintage parts that are mostly damaged in some degree. Like I have
got so far 50 copies of a rare part and 45 of them are damaged in some degree.
An example is this part:
A buyer buy one and expect to receive one in perfect condition because there
is no comment. He does not know most of the copies of these parts left to us
are damaged and what he will receive is basically one that is still ok concerning
the others that are even more damaged. On the other hands, if I give details
of all damages, it will not be sold because other sellers did not write any comment,
while the condition of the same part(s) they are selling might be worst than
mine that is properly described.
Overall, I find that buyers are reasonable when it comes with used parts. I recently
sold set 7822 whose condition was "good enough" in my opinion/rating,
but the buyer wrote me that he was amazed by the very good condition of parts
in this set. (I am the happy and surprised one)
It might be easier for you to do one of these solutions (or give the buyer to
choose)
- refund of parts + some extra for shipping,
- return of the whole order if he returns (and you pay for return shipping),
- sending replacements,
You might save your time and avoid receiving a bad feedback, instead you can
list more parts and sell more and get more money. this is better that endless
number of communications for a small problem.
Before shipping, I would pay more attention to heavier or more rare and large
items (those over 1.8cm). In this case, you could have provided few photos of
the parts to this buyer since you knew the buyer had concerns about the condition.
| |
| |
I would not give any discount for this reason: most of the time the people who
request a discount,… turn to be difficult.
|
Lesson for me for sure
| | Anyway, i hope you will be very fair with him
Is that the buyer in ths USA who left a neg. Feedback?
|
No, he hasn't left feedback yet, but it's obvious I'm going to have
to write in bold letters. The only that left me feedback, I saw he bought 'less
than perfect', asked if he meant to do that and sent him a picture of the
pieces (which he claimed he didn't get)
I want to offer people cheap filler bricks if they want, as long as they aren't
shopping by price and expecting excellent parts.
| | You can actually buy a return label, like via pirateshipes.com
|
I didn't think I could do that as a canadian, but I guess I was only looking
at usps.
|
You can request them "simple export rates" and get a very good discount
https://www.pirateship.com/simple-export-rate
This will be reasonably cheap if the package's weight is below 4 lbs.
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| | | | | Author: | cosmicray | | Posted: | Oct 9, 2023 05:37 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 48 times | | Topic: | Buying | |
|
| In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
I don't think it is, but a friend said it could be interpreted that way.
|
Presumably this is the buyer who has already left you negative FB ?
Nita Rae
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| | | | | | | Author: | Brettj666 | | Posted: | Oct 9, 2023 12:11 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 37 times | | Topic: | Buying | |
|
| In Buying, cosmicray writes:
| | In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
I don't think it is, but a friend said it could be interpreted that way.
|
Presumably this is the buyer who has already left you negative FB ?
Nita Rae
|
no, this buyer hasn't left feedback yet, but as I will probably leave negative
feedback for him, they will do the same for me.
I realize I'm going to have to put huge disclaimers about used parts aren't
going to be perfect (for this case) and parts that I clearly say are scrateched
or discoloured, shouldn't be used for the outside of the project.
The current negative I have was a case of someone buying parts that I clearly
listed as inferior (and priced as such)
But when someone buys them, I explicitly ask them if they bought them intentionally
(as filler) or if they bought them because they were cheap.
This buyer said he bought them intentionally. (so I assumed he bought them as
filler).
But then he wasn't happy that there was damage that he knew about when buying
them.
That one never even reached out.
I have three typical levels (as explained in my store) for used.
Nice looking USED bricks, basically what you'd expect used bricks to look
like
Mildly marked, nicked or discoloured. (usually priced at 1/2 of used)
Severely marked or discoloured, should only be used as filler. (these will still
have clutch power, anything without clutch power is binned). (usually priced
at 1/4 to 1/5 of used)
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| | | | | | | | | Author: | ghyde | | Posted: | Oct 9, 2023 15:41 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 42 times | | Topic: | Buying | |
|
| In Buying, Brettj666 writes:
| | In Buying, cosmicray writes:
| | In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
I don't think it is, but a friend said it could be interpreted that way.
|
Presumably this is the buyer who has already left you negative FB ?
Nita Rae
|
no, this buyer hasn't left feedback yet, but as I will probably leave negative
feedback for him, they will do the same for me.
I realize I'm going to have to put huge disclaimers about used parts aren't
going to be perfect (for this case) and parts that I clearly say are scrateched
or discoloured, shouldn't be used for the outside of the project.
The current negative I have was a case of someone buying parts that I clearly
listed as inferior (and priced as such)
But when someone buys them, I explicitly ask them if they bought them intentionally
(as filler) or if they bought them because they were cheap.
This buyer said he bought them intentionally. (so I assumed he bought them as
filler).
But then he wasn't happy that there was damage that he knew about when buying
them.
That one never even reached out.
I have three typical levels (as explained in my store) for used.
Nice looking USED bricks, basically what you'd expect used bricks to look
like
Mildly marked, nicked or discoloured. (usually priced at 1/2 of used)
Severely marked or discoloured, should only be used as filler. (these will still
have clutch power, anything without clutch power is binned). (usually priced
at 1/4 to 1/5 of used)
|
If you had this information in your store when the buyer purchased the used items,
then you should simply send him a screenshot of your store terms, with the terms
explaining your used brick policies highlighted in some way.
If he read your terms he agreed to them and should not have had any reason to
file a claim.
I will buy used bricks, if there's a description I might not care about it.
It really depends on whether the seller put a description in the first place,
at least for me. I'm pretty relaxed about used bricks, I had received some
in a very used condition yet still accepted them without issue.
Some buyers just don't understand that they have to read and accept the terms.
Cheers ...
ghyde
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| | | | | | | | | | | Author: | Brettj666 | | Posted: | Oct 10, 2023 14:57 | | Subject: | Re: Can a paypal claim turn into a NPB | | Viewed: | 29 times | | Topic: | Buying | |
|
| I have changed my terms to be overly explicit.
However, prior to ordering, this person asked about pieces and said he's
been disappointed with what people are selling.
He asked if the parts he wanted were "excellent"
I was upfront and said, I would never rate any used parts as "excellent",
they are used parts and they will have flaws. To best ensure he has the best
pieces, I recommended he buy new.
He confirmed that "no, no, I get them being used, I'm fine with that
as long as they are good quality used", so when I picked his order, I had
that in mind.
One of the issues he had was a 1x6 trans yellow brick, he highlighted the (normal)
wear as being unsatisfactory.
He bent a baseplate to expose a very very tiny crack that didn't go through
the other side.
In Buying, ghyde writes:
| | In Buying, Brettj666 writes:
| | In Buying, cosmicray writes:
| | In Buying, Brettj666 writes:
| | I'm the seller, I had sent two orders to the same buyer.
Prior to buying, the buyer asked me about some of my used parts, saying how disappointed
he was with other sellers and how he can't believe some people will sell
things.
Prior to the order, I explicitly said "I will never characterize my used
parts as excellent, too many issues with such a positive statement and it's
very much subjective, if you want the best parts, please buy them new".
He said he understood used parts. So he placed the order, asked for a discount
because on some things, he wasn't willing to spend the money I'm asking
for them. He's planning on making sets and reselling for the most part.
He got a $35 discount on an order of $270
He got the parts, not happy and sends me pics. That's a used part and a
good quality used part and he goes off on "I thought I was clear on my standards".
He even has to bend a raised baseplate to highlight a tiny line that doesn't
go through the baseplate as "sub par".
(admittedly, two of the pieces he showed me, out of 95 lots, could have been
cleaner)
Since I had discounted several pieces and not wanting to go back through every
single email to see what I discounted, I said "If you're not happy, just
return the package and I'll refund you, I'll even pay for your return
shipping"
He agrees, but a few days later, he's waiting for a return label. I point
out that I can't generate a return label in his country, and asked he buy
the label and ship, I'll reimburse him for the label and then refund on receipt.
Another few days, another "waiting for the label".
I explain again.
Now, he tells me how disrespected he feels and how I should send him a full refund
and $25 for return shipping and I should "trust him". I advise that's
not how bricklink works,
He then says if he has to go through paypal, I may not get my items back.
So, sick of 20 emails and having to negotiate something he agreed to, I rescinded
the offer for shipping and advised him to do what he'd like to do.
So, he filed a paypal dispute and I've responded to it.
********************************************************
Now, to my question
if he does actually get his money back and doesn't return my product, is
that an NPB?
I don't think it is, but a friend said it could be interpreted that way.
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Presumably this is the buyer who has already left you negative FB ?
Nita Rae
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no, this buyer hasn't left feedback yet, but as I will probably leave negative
feedback for him, they will do the same for me.
I realize I'm going to have to put huge disclaimers about used parts aren't
going to be perfect (for this case) and parts that I clearly say are scrateched
or discoloured, shouldn't be used for the outside of the project.
The current negative I have was a case of someone buying parts that I clearly
listed as inferior (and priced as such)
But when someone buys them, I explicitly ask them if they bought them intentionally
(as filler) or if they bought them because they were cheap.
This buyer said he bought them intentionally. (so I assumed he bought them as
filler).
But then he wasn't happy that there was damage that he knew about when buying
them.
That one never even reached out.
I have three typical levels (as explained in my store) for used.
Nice looking USED bricks, basically what you'd expect used bricks to look
like
Mildly marked, nicked or discoloured. (usually priced at 1/2 of used)
Severely marked or discoloured, should only be used as filler. (these will still
have clutch power, anything without clutch power is binned). (usually priced
at 1/4 to 1/5 of used)
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If you had this information in your store when the buyer purchased the used items,
then you should simply send him a screenshot of your store terms, with the terms
explaining your used brick policies highlighted in some way.
If he read your terms he agreed to them and should not have had any reason to
file a claim.
I will buy used bricks, if there's a description I might not care about it.
It really depends on whether the seller put a description in the first place,
at least for me. I'm pretty relaxed about used bricks, I had received some
in a very used condition yet still accepted them without issue.
Some buyers just don't understand that they have to read and accept the terms.
Cheers ...
ghyde
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Canada, Ontario
USA, Florida
Australia, Queensland