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| | | Author: | tpr  | | Posted: | Aug 14, 2023 13:43 | | Subject: | E-mails going to spam | | Viewed: | 185 times | | Topic: | Technical Issues | |
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| Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 14, 2023 15:32 | | Subject: | Re: E-mails going to spam | | Viewed: | 125 times | | Topic: | Technical Issues | |
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| | | | | After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
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Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
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It helps not to fell into SPAM to set up a DMARC:
https://en.wikipedia.org/wiki/DMARC
And also DKIM and SPF of course (I think you've got an SPF).
All those should be set up for a site like yours with hundred of thousand customers
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| | | | | | | Author: | Stellar | | Posted: | Aug 18, 2023 14:28 | | Subject: | Re: E-mails going to spam | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | In General, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
|
Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
|
Happening to me since a few days ago too, will try to contact my ISP and see,
I suppose you mean the address blservice@bricklink.com
But I do get message email copies from that BL email, just no order emails...
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| | | | | | | | | Author: | Vosblokjes | | Posted: | Aug 19, 2023 01:37 | | Subject: | Re: E-mails going to spam | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Admin_Russell writes:
| | In General, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
|
Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
|
Happening to me since a few days ago too, will try to contact my ISP and see,
I suppose you mean the address blservice@bricklink.com
But I do get message email copies from that BL email, just no order emails...
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Although they use the same e-mail address, they come from different internal
servers.
And from that they go through different mail server as well.
Messages: blsmtp02.bricklink.com
Orders: blsmtp.bricklink.com
So maybe one is blocked by an ISP (or anti-SPAM server) and the other is not.
Just checked and they both don't seem to be on any list.
But it might be on a Microsoft blocklist. A lot of people/hosters ares using
MS tools and servers.
BL should be able to see if they receive any bounce mails and work from there.
This is not something individual users can (or should) fix.
And yes they also should fix DMARC (SPF and DKIM)
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| | | | | | | | | | | Author: | Stellar | | Posted: | Aug 19, 2023 03:33 | | Subject: | Re: E-mails going to spam | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, BasKrie writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, Admin_Russell writes:
| | In General, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
|
Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
|
Happening to me since a few days ago too, will try to contact my ISP and see,
I suppose you mean the address blservice@bricklink.com
But I do get message email copies from that BL email, just no order emails...
|
Although they use the same e-mail address, they come from different internal
servers.
And from that they go through different mail server as well.
Messages: blsmtp02.bricklink.com
Orders: blsmtp.bricklink.com
So maybe one is blocked by an ISP (or anti-SPAM server) and the other is not.
Just checked and they both don't seem to be on any list.
But it might be on a Microsoft blocklist. A lot of people/hosters ares using
MS tools and servers.
BL should be able to see if they receive any bounce mails and work from there.
This is not something individual users can (or should) fix.
And yes they also should fix DMARC (SPF and DKIM)
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Thanks for the details, my uncle is the sysadmin of my webserver and mailserver
for the stellarbricks dot com domain, so when he has time he can check if something
is really happening on our end.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Aug 19, 2023 08:51 | | Subject: | Re: E-mails going to spam | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| | | And yes they also should fix DMARC (SPF and DKIM)
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They didn't???
I'm talking about this for 6 months maybe.
This could be THE problem.
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Aug 19, 2023 12:36 | | Subject: | Re: E-mails going to spam | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | And yes they also should fix DMARC (SPF and DKIM)
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They didn't???
I'm talking about this for 6 months maybe.
This could be THE problem.
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They have a SPF record, but I could not find a DKIM for email.
For email bricklink is using bricklink-com.mail.protection.outlook.com which
appears to be an open relay. Open relays are often blocked by other ISP, but
I doubt outlook.com would have an open relay, so something does not make sense.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Aug 19, 2023 12:41 | | Subject: | Re: E-mails going to spam | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| | | | | I'm talking about this for 6 months maybe.
This could be THE problem.
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They have a SPF record, but I could not find a DKIM for email.
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That's bad nowadays, IMHO
There's so much SPAM that providers have decided (with reasons) to not accept
SPAM instead of storing it either in the client Inbox or SPAM inbox.
| | For email bricklink is using bricklink-com.mail.protection.outlook.com which
appears to be an open relay. Open relays are often blocked by other ISP, but
I doubt outlook.com would have an open relay, so something does not make sense.
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Outlook? Bad.
Open relays? Bad.
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| | | | | | | Author: | Bricklord | | Posted: | Aug 19, 2023 13:30 | | Subject: | Re: E-mails going to spam | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| All my email notifications and messages from this site have also stopped arriving.
It is not the spam settings on either my end or my ISP's end, I have checked
both repeatedly.
In Technical Issues, Admin_Russell writes:
| | In General, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
|
Please contact your ISP (internet service provider) and ask them to unblock emails
that come from BrickLink, esepcially from blservice.com.
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| | | | | Author: | yoavheskia | | Posted: | Aug 19, 2023 04:06 | | Subject: | Re: E-mails going to spam | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
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I have the same problem too and I can't find the emails from Bl even in the
spam folder
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 19, 2023 08:52 | | Subject: | Re: E-mails going to spam | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, yoavheskia writes:
| | In Technical Issues, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
|
I have the same problem too and I can't find the emails from Bl even in the
spam folder
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Typical to this problem:
https://www.bricklink.com/message.asp?ID=1425127
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| | | | | Author: | cosmicray | | Posted: | Aug 19, 2023 14:27 | | Subject: | Re: E-mails going to spam | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, tpr writes:
| | Hi all
After nearly 20 years of notifications from Bricklink, all of a sudden all my
incoming e-mails (Payments, copy invoices etc) are going straight to spam
Any advice
Thanks
tpr
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I am receiving BL email normally. But then, I’m in the USA, and many of the people
reporting this are outside USA. If anyone is using gmail, and having this problem,
go to your spam folder, select the email(s) in question, and click on NOT SPAM.
Gmail will eventually get enough user feedback, and will stop marking them as
spam. This might have been caused by too many people clicking SPAM, instead of
merely deleting unwanted emails (e.g. wanted notifications).
Nita Rae
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 19, 2023 14:41 | | Subject: | Re: E-mails going to spam | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| | | I am receiving BL email normally. But then, I’m in the USA, and many of the people
reporting this are outside USA. If anyone is using gmail, and having this problem,
go to your spam folder, select the email(s) in question, and click on NOT SPAM.
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Very sorry, but it doesn't work like this since SPF, DKIM and DMARC (few
years ago, especially recently I'd say 2022/2023, at least here in Europe?)
The e-mails do NOT arrive anywhere, they're directly ignored by the server.
The end user don't see them, can't make them white-list or such.
End users have no control about the rejection by the server.
https://www.bricklink.com/message.asp?ID=1425127
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United Kingdom, England
USA, California
France, Provence-Alpes-Côte d'Azur
Spain, Comunidad Valenciana
Netherlands, Drenthe
Canada, Alberta
Israel, Mehoz Tel Aviv
