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| | | Author: | DaddyAndKnox  | | Posted: | Jul 11, 2023 12:12 | | Subject: | Bad stretch of luck, or overall problem? | | Viewed: | 232 times | | Topic: | Problem Order | |
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| 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
One seller never even responded to my message, and completely ignored me.
The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.
Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
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| | | | | Author: | Nubs_Select | | Posted: | Jul 11, 2023 12:23 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, DaddyAndKnox writes:
| | 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
One seller never even responded to my message, and completely ignored me.
The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.
Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
|
If a seller dosnt send you what you ordered and refuses to resolve matters you
can first file an NSS to get their attention (3 completed NSS and the store is
permanently closed) and if that dosnt work you can file a PayPal claim. Sellers
are responsible to ship you everything you ordered but sadly sometimes some parts
are missed but most sellers are easy to work with on a solution but some sadly
outright refuse until “pressure” like nss or PayPal claim are done
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| | | | | | | Author: | DaddyAndKnox | | Posted: | Jul 11, 2023 12:34 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | In Problem Order, DaddyAndKnox writes:
| | 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
One seller never even responded to my message, and completely ignored me.
The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.
Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
|
If a seller dosnt send you what you ordered and refuses to resolve matters you
can first file an NSS to get their attention (3 completed NSS and the store is
permanently closed) and if that dosnt work you can file a PayPal claim. Sellers
are responsible to ship you everything you ordered but sadly sometimes some parts
are missed but most sellers are easy to work with on a solution but some sadly
outright refuse until “pressure” like nss or PayPal claim are done
|
I figured this would be the next step. Like I said, the total dollar amount of
the parts that have been missing literally may equal $1.50, but if I have to
buy them from another store and pay the $5-$6 in shipping they charge, then it's
kind of a big deal. I go out of my way to not hassle people or leave bad feedback
(in fact I just left my first negative feedback out of about 40 orders a minute
ago) as I understand that a lot of these stores are small businesses or supplement
their monthly income or family. However, if I am offering to pay for YOUR mistake,
I expect you can at least make the effort to throw the pieces in a small envelope
and throw a stamp on it for me to make it right. Im sure this is just an anomaly,
as my first 15 orders are so went very smooth and I think I was only missing
2 small pieces that I was able to find replacements for by taking them out of
extra pieces left over from other sets my kid had built.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 11, 2023 12:52 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 36 times | | Topic: | Problem Order | |
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| Agreed it’s usually not good to hassle and in general I do agree that is an anomaly
but yah if they never respond it is at least an option for if you get fed up
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| | | | | Author: | bobnikolov | | Posted: | Jul 11, 2023 12:34 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, DaddyAndKnox writes:
| | 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
One seller never even responded to my message, and completely ignored me.
The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.
Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
|
First of all check the seller's feedback first. Not so sure but what do you
expect from a seller with 'no response', 'no item shipped' and
more of that kind.
File a Paypal claim, NSS will not work cause order is shipped even with wrong
items.
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| | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2023 12:49 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, bobnikolov writes:
| | […]
File a Paypal claim, NSS will not work cause order is shipped even with wrong
items.
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Note that, theoretically, NSS should work: not shipping the whole order / shipping
wrong orders is a valid reason to file an NSS.
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| | | | | | | | | Author: | bobnikolov | | Posted: | Jul 11, 2023 15:56 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, bobnikolov writes:
| | […]
File a Paypal claim, NSS will not work cause order is shipped even with wrong
items.
|
Note that, theoretically, NSS should work: not shipping the whole order / shipping
wrong orders is a valid reason to file an NSS.
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I bet NSS will not work. Help desk requires proof of posting with exact address
and that will be enough. Bricklink doesn't care about quality or content,
and it probably should
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 11, 2023 16:09 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, bobnikolov writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, bobnikolov writes:
| | […]
File a Paypal claim, NSS will not work cause order is shipped even with wrong
items.
|
Note that, theoretically, NSS should work: not shipping the whole order / shipping
wrong orders is a valid reason to file an NSS.
|
I bet NSS will not work. Help desk requires proof of posting with exact address
and that will be enough. Bricklink doesn't care about quality or content,
and it probably should
|
Yes, that’s why I said theoretically.
The difference between theory and practice is that, in theory, there’s no difference
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| | | | | Author: | jennnifer | | Posted: | Jul 11, 2023 12:51 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 42 times | | Topic: | Problem Order | |
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| Hello,
I am sorry that you've had this experience. Not all BrickLink stores are
created equal. Did you check the terms and feedback before you placed orders
in all these shops? You can often tell what kind of customer service to expect.
Also, be sure to check feedback they have left for others to get an idea of what
to expect if something goes wrong.
There are many, many sellers here who only refund the cost of a missing or incorrect
part. It's too bad, but it's the reality of a business making only a
few bucks per order.
I find that about 1 in 3 orders that include used items will have some kind of
error. Ordering extras and staggering placement of orders helps offset this.
I hope your luck improves!
~Jen
In Problem Order, DaddyAndKnox writes:
| | 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
One seller never even responded to my message, and completely ignored me.
The next seller said he would get them in the mail, and hasn't in almost
3 weeks. I even offered to send him a dollar for the stamp and small envelope
as I really needed the piece, even though it was his mistake. I still don't
have the piece.
Another seller just claimed he didn't have the pieces, simply so he wouldn't
have to go back to the post office to send to me. This seller literally never
changed his inventory and still has over 100 of these pieces listed in his store,
even after he claimed he didn't have them. Just out of curiosity I had a
friend place an order for those same pieces from him, and the order was fulfilled.
This guy at least "refunded" me the 20 cents for the parts, which doesn't
help as I was out another $5 in shipping ordering from someone else. However,
it is really just the lying to tell me he didn't have them, when he clearly
did that bothered me. Well, not to mention the fact that his mistake cost me
an extra $5 in shipping.
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
|
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| | | | | Author: | SylvainLS | | Posted: | Jul 11, 2023 13:03 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, DaddyAndKnox writes:
| | […]
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback.
|
I always inform the sellers of their errors, negative and positive errors both.
(I start with “for info” / “for your inventory” and say that I’m good / it’s
okay.)
Many seem to appreciate it.
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| | | | | Author: | Brickitty | | Posted: | Jul 11, 2023 14:25 | | Subject: | (Cancelled) | | Viewed: | 31 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Brickitty | | Posted: | Jul 11, 2023 14:37 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 71 times | | Topic: | Problem Order | |
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| Unfortunately, this is a systemic issue on Bricklink. I've been buying regularly
for almost 9 years, and the rate of orders with at least one error has stayed
steady at around 60% to 70%. If I include unmentioned significant damage on at
least one part, it jumps to around 80% to 90%.
There are a few things you can do mitigate the issues. As other commenters have
said, always check feedback before you order. I avoid any sellers with multiple
comments about lack of response to issues or argumentativeness, as well as
any sellers with a fair amount of comments about missing parts or damage. I would
never have ordered from the seller you just left negative feedback for. In fact,
I wouldn't have ordered from them even if they had just 3 comments like that
from 1,000 feedback, and they have 25+. To be frank, that seller is horrible.
Secondly, when you write to a seller, be polite but firm. I say something like
"Most of the order looked great, but unfortunately, there were a few errors."
Then I list the errors on separate lines, ending with a "Please let me know
what you can do" and thank them. If they don't respond within 4 days,
I send a follow-up email every 2 days. If worse comes to worse, you can always
file a PayPal claim and an NSS (I wait 10-12 days for a response first), but
I've only had to do that a couple of times over the years, and it was almost
always with sellers that either 1) had poor feedback but I ordered anyway, or
2) were fairly new and wrongly convinced that they couldn't make mistakes
and buyers with complaints were just trying to rip them off.
Most of my favorite stores make errors sometimes too! But they always make it
right, and quickly. You don't need to order from the bad apples. There are
plenty of excellent stores on Bricklink.
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| | | | | Author: | brac.brick | | Posted: | Jul 11, 2023 15:37 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 45 times | | Topic: | Problem Order | |
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| | |
I am a very reasonable person and like I said, on other orders I didn't even
bother the sellers, and still left them positive feedback. However, if I really
need the part and can't just add it on to another order I am going to make,
is it too much to expect people to make it right? All of these orders could have
been thrown in an envelope with a regular stamp on them. We are talking VERY
small quantities and pieces here.
Am in the wrong here? I would think with me even offering to cover the envelope
and stamp, even when it is not my mistake, that there would be some people out
there that would do the right thing.
|
Not sure what parts you are looking for but you are welcome to check my inventory
- if it is not in stock , we will let you know immediately. We do get technical
glitches from time to time and we try to fix things as soon as we are notified.
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| | | | | Author: | rainbowmist | | Posted: | Jul 11, 2023 17:12 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, DaddyAndKnox writes:
| | 3 out of the last 5 orders I have received have been wrong. Other orders I have
received have been wrong as well, and instead of bothering the seller, I was
just able to add those pieces on to the next order I was going to make. However,
with the 3 wrong orders out of the last 5, not one single store has yet to make
it right. I completely understand that accidents happen and small pieces are
going to be forgotten, or wrong pieces are going to get shipped. I really get
it. However, what is up with stores not even trying to make it right.
|
Its just not you. I too normally get orders that are wrong or missing parts.
Seems like this is common now. I have said this before in a post about sellers
are getting orders out too fast and not checking to see if the order is accurate.
Most the time I make an order on an evening then the seller ships it the next
morning. How can anyone be that fast?? I would want my buyer to have the right
parts they ordered and then spending extra time making sure. This is not amazon.
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| | | | | | | Author: | Brickitty | | Posted: | Jul 11, 2023 18:11 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, rainbowmist writes:
| | Its just not you. I too normally get orders that are wrong or missing parts.
Seems like this is common now. I have said this before in a post about sellers
are getting orders out too fast and not checking to see if the order is accurate.
Most the time I make an order on an evening then the seller ships it the next
morning. How can anyone be that fast?? I would want my buyer to have the right
parts they ordered and then spending extra time making sure. This is not amazon.
|
Well, that's not quite fair about the speed! For some sellers like me, this
is a full-time job and we take it very seriously. I get 90% of my orders out
within 24 hours, and around 50% out within just a couple hours. This week I've
already mailed multiple 50-lot to 100-lot orders in that timeframe, evening order
shipped the next morning or morning order shipped that afternoon. And I triple-check
every order and virtually never make an error.
I do agree with you that many sellers aren't checking carefully enough. But
contrary to your statement, I actually find that it's more often inversely
correlated with the shipment speed. Whenever I make a new batch of orders, the
ones that arrive the quickest are usually the most correct. It's often the
ones that aren't mailed for 5-10 days after payment that have the most errors
(or the most egregious errors). After all, if a seller isn't making their
buyers a priority with shipment time, why would they make them a priority by
spending extra time to double-check everything?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jul 11, 2023 20:38 | | Subject: | (Cancelled) | | Viewed: | 35 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | rainbowmist | | Posted: | Jul 12, 2023 20:04 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 52 times | | Topic: | Problem Order | |
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| In Problem Order, Brickitty writes:
| | In Problem Order, rainbowmist writes:
| | Its just not you. I too normally get orders that are wrong or missing parts.
Seems like this is common now. I have said this before in a post about sellers
are getting orders out too fast and not checking to see if the order is accurate.
Most the time I make an order on an evening then the seller ships it the next
morning. How can anyone be that fast?? I would want my buyer to have the right
parts they ordered and then spending extra time making sure. This is not amazon.
|
Well, that's not quite fair about the speed! For some sellers like me, this
is a full-time job and we take it very seriously. I get 90% of my orders out
within 24 hours, and around 50% out within just a couple hours. This week I've
already mailed multiple 50-lot to 100-lot orders in that timeframe, evening order
shipped the next morning or morning order shipped that afternoon. And I triple-check
every order and virtually never make an error.
I do agree with you that many sellers aren't checking carefully enough. But
contrary to your statement, I actually find that it's more often inversely
correlated with the shipment speed. Whenever I make a new batch of orders, the
ones that arrive the quickest are usually the most correct. It's often the
ones that aren't mailed for 5-10 days after payment that have the most errors
(or the most egregious errors). After all, if a seller isn't making their
buyers a priority with shipment time, why would they make them a priority by
spending extra time to double-check everything?
|
The orders I have been buying have been less than 20 items and they still make
mistakes. Even on single instruction booklets. I even mention to "take your
time" in the messages and they still don't make sure the order is correct.
Its a competition with selling now to get out an order super fast to get more
orders then sellers like me who does have a decent amount of parts don't
get very many orders with my shipping speed. How is that fair?
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| | | | | | | | | | | Author: | brac.brick | | Posted: | Jul 12, 2023 20:12 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 55 times | | Topic: | Problem Order | |
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| | |
The orders I have been buying have been less than 20 items and they still make
mistakes. Even on single instruction booklets. I even mention to "take your
time" in the messages and they still don't make sure the order is correct.
Its a competition with selling now to get out an order super fast to get more
orders then sellers like me who does have a decent amount of parts don't
get very many orders with my shipping speed. How is that fair?
|
it's not fair at all and if you are not getting all the parts and the sellers
are not responsive to your messages or offering refunds/ replacement parts if
possible , then open a case Not as described in Paypal . My belief is that there
are some sellers who are just not caring about their customers, it's all
about the money they are making selling and customer service is not something
they offer. I recommend that you check the feedback scores for sellers before
you purchase. I certainly make my own share of mistakes but I try my best to
offer a resolution when a buyer says they didn't receive something, is the
wrong color or is damaged. I'm sorry you are having these problems - it's
not fair and opening a case with Paypal is the best solution since the order
was shipped & delivered.
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| | | | | Author: | Swatson217 | | Posted: | Jul 12, 2023 12:54 | | Subject: | Re: Bad stretch of luck, or overall problem? | | Viewed: | 48 times | | Topic: | Problem Order | |
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| As a seller, I always want to know if an order has an error in it. And I always
do whatever I can to correct it - refund, send parts, or whatever the situation
calls for.
When I order from other sellers, there have been a few mistakes, but I have also
made mistakes as a seller. Dealing with thousands of tiny parts on a daily basis
can result in this, even though I am incredibly careful.
No seller wants your order to be wrong, believe me!
I am just sorry that the sellers you have dealt with have not been very responsive.
I find that odd.
When I have made mistakes as a seller, the customers have all been very gracious
and I have 100% of the time done all I could to make it right.
I hope you’re able to have some better experiences. Bricklink can be an awesome
resource.
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USA, Texas
Canada, Ontario
Bulgaria, Sofia City
France, Nouvelle-Aquitaine
