| Discussion Forum: Thread 341197 |
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| | | Author: | brickofthebunch  | | Posted: | Jun 12, 2023 10:20 | | Subject: | NPB Feedback Concerns | | Viewed: | 129 times | | Topic: | General | |
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| Hope someone can help. I had a customer place an order two weeks ago. I emailed
them back within 10 mins with an answer to their question and have sent numerous
mails asking if they plan on paying for their order. I've had no replay and
no payment. I am inclined to submit an NPB but I am worried about them leaving
me (unwarranted) bad feedback. I can already sense people saying that I shouldn't
care about the feedback, but I do. I've had nearly 650 orders and have 100%
praise. It's important to me . . . and I don't want someone to leave
me spiteful and unfair feedback when I send them an NPB and leave them bad feedback.
Thoughts?
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| | | | | Author: | tons_of_bricks | | Posted: | Jun 12, 2023 10:26 | | Subject: | Re: NPB Feedback Concerns | | Viewed: | 56 times | | Topic: | General | |
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| In General, brickofthebunch writes:
| | Hope someone can help. I had a customer place an order two weeks ago. I emailed
them back within 10 mins with an answer to their question and have sent numerous
mails asking if they plan on paying for their order. I've had no replay and
no payment. I am inclined to submit an NPB but I am worried about them leaving
me (unwarranted) bad feedback. I can already sense people saying that I shouldn't
care about the feedback, but I do. I've had nearly 650 orders and have 100%
praise. It's important to me . . . and I don't want someone to leave
me spiteful and unfair feedback when I send them an NPB and leave them bad feedback.
Thoughts?
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If the NPB gets completed, the buyer cannot leave feedback, so you'll be
safe. However, if the buyer pays after you initiate the NPB, the NPB will be
removed and they can still leave feedback.
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| | | | | | | Author: | Nubs_Select | | Posted: | Jun 12, 2023 13:28 | | Subject: | Re: NPB Feedback Concerns | | Viewed: | 57 times | | Topic: | General | |
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| In General, tons_of_bricks writes:
| | In General, brickofthebunch writes:
| | Hope someone can help. I had a customer place an order two weeks ago. I emailed
them back within 10 mins with an answer to their question and have sent numerous
mails asking if they plan on paying for their order. I've had no replay and
no payment. I am inclined to submit an NPB but I am worried about them leaving
me (unwarranted) bad feedback. I can already sense people saying that I shouldn't
care about the feedback, but I do. I've had nearly 650 orders and have 100%
praise. It's important to me . . . and I don't want someone to leave
me spiteful and unfair feedback when I send them an NPB and leave them bad feedback.
Thoughts?
|
If the NPB gets completed, the buyer cannot leave feedback, so you'll be
safe. However, if the buyer pays after you initiate the NPB, the NPB will be
removed and they can still leave feedback.
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+1 but I’ll add if they leave feedback and then the NPB is completed their feedback
will still be removed. NPB when one dosnt have instant checkout are still not
to rare a thing unfortunately. (Here’s to hoping soon all Canadians can have
seamless instant checkout!)
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