| Discussion Forum: Thread 340284 |
|
 |
| | | Author: | Bb_Rebuild  | | Posted: | May 24, 2023 20:24 | | Subject: | NSS and Neg Feedback Review | | Viewed: | 165 times | | Topic: | Feedback | |
|
| This is the first, and I've tried searching with no luck.
So, we go our first NSS and Negative Feedback. Buyer states that we haven't
shipped. However, not the case. They state "it has been five weeks and not
received, US to Australia."
The order was placed on 05/09/2023, order was shipped on 05/10/2023. It was advised
in drive thru notification that it would be upto 3 weeks for delivery. Buyer
states it's 5 weeks, but it is not even 2 weeks.
They have now submitted cancelation through PayPal. Anyone delt with this, it
is showing in transit, just arriving yesterday in Australia.
They submitted the NSS and Negative before even reaching out to me about the
parcel. They are negative in their responses to me about it now. They have been
given tracking to see for themselves where the package is at.
So, they are scamming to get parts and pay nothing for it.
Any advice to battle this?
|
|
|
| | | | | |
| | | | | Author: | rainbowmist | | Posted: | May 24, 2023 20:34 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 46 times | | Topic: | Feedback | |
|
| If there is a paypal case then give them the tracking information. Not really
sure what else you can do.
Hope it works out for you
|
|
| | | | | | | | | |
| | | | | | | Author: | Bb_Rebuild | | Posted: | May 24, 2023 23:17 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 53 times | | Topic: | Feedback | |
|
| In Feedback, rainbowmist writes:
| | If there is a paypal case then give them the tracking information. Not really
sure what else you can do.
Hope it works out for you
|
Thanks! I have submitted screenshots of everything, hopefully that makes it easier
to settle with paypal.
I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | wildchicken13 | | Posted: | May 25, 2023 00:18 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 52 times | | Topic: | Feedback | |
|
| In Feedback, Bb_Rebuild writes:
| | I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
You can submit a feedback removal request:
https://www.bricklink.com/feedbackDel.asp
However, the BrickLink administrators only remove feedback for very specific
reasons. They won't remove negative feedback simply because it's inaccurate.
It may be worth a try, though.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Bb_Rebuild | | Posted: | May 25, 2023 07:38 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 57 times | | Topic: | Feedback | |
|
| In Feedback, wildchicken13 writes:
| | In Feedback, Bb_Rebuild writes:
| | I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
You can submit a feedback removal request:
https://www.bricklink.com/feedbackDel.asp
However, the BrickLink administrators only remove feedback for very specific
reasons. They won't remove negative feedback simply because it's inaccurate.
It may be worth a try, though.
|
Thanks! All proof provided to buyer and PayPal submitted. Buyer has now messaged
that they removed the NSS and that they were just having an "off day"
and was being mean! I hope that admin is able to look at the messages associated
with the order, because it's all documented there.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | NelisSolis | | Posted: | May 25, 2023 14:29 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 52 times | | Topic: | Feedback | |
|
| In Feedback, Bb_Rebuild writes:
| |
Thanks! All proof provided to buyer and PayPal submitted. Buyer has now messaged
that they removed the NSS and that they were just having an "off day"
and was being mean! I hope that admin is able to look at the messages associated
with the order, because it's all documented there.
|
Keep an eye on the Paypal dispute that was filed. I had a buyer who promised
to cancel the dispute (similar situation) but forgot (or didn't know how
to) and although I had provided all information, during my holiday Paypal decided
in buyers favour. Took some time and explanation to the buyer to get the money
again.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Brickwilbo | | Posted: | May 25, 2023 04:26 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 61 times | | Topic: | Feedback | |
|
| In Feedback, Bb_Rebuild writes:
| | In Feedback, rainbowmist writes:
| | If there is a paypal case then give them the tracking information. Not really
sure what else you can do.
Hope it works out for you
|
Thanks! I have submitted screenshots of everything, hopefully that makes it easier
to settle with paypal.
|
Also respond to the NSS in the comments section of the NSS with proof of shipping.
| |
I thought that there was a review on BL that would review negative feedback,
perhaps if you reply to the feedback, and if found unwarranted it would be removed?
|
|
|
| | | | | |
| | | | | Author: | OmnipresentECA | | Posted: | May 24, 2023 20:41 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 54 times | | Topic: | Feedback | |
|
| Yes I have dealt with this, unfortunately there is no way to force them to change
their review.
But you can fight it through Pay Pal. When they request cancelation PayPal should
create a "Case" in which you will both give Pay Pal information and Pay
Pal will govern what happens.
In my case, similar to yours, I had a customer get very angry that their package
had not arrived, it was delayed, probably temporally lost in transit, but eventually
showed up at their door.
Best thing to do is post the current Tracking in the Case Review when Pay Pal
creates the case, and wait it out. I think Pay Pal usually takes like 30 days
to finally review your case, so that should be plenty of time for your package
to finally arrive. When it does, post that in the case and you should win.
Secondly, in your terms, add wording such that once a package is shipped, you
do not accept refunds except on case by case exceptions. And that you will not
refund shipping cost. If you have those terms already, or in the future you can
reference those terms in your case on pay pal, stating that the Buyer agreed
to these terms.
I had a 100% Customer satisfaction, until I ran into an issue like this. Now
I have 1 Negative complaint from a very rude and demanding customer that attempted
to scam me, similar to what appears is going on here.
Hope this helps.
Regards
EZ
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Bb_Rebuild | | Posted: | May 24, 2023 20:49 | | Subject: | Re: NSS and Neg Feedback Review | | Viewed: | 53 times | | Topic: | Feedback | |
|
| In Feedback, OmnipresentECA writes:
| | Yes I have dealt with this, unfortunately there is no way to force them to change
their review.
But you can fight it through Pay Pal. When they request cancelation PayPal should
create a "Case" in which you will both give Pay Pal information and Pay
Pal will govern what happens.
In my case, similar to yours, I had a customer get very angry that their package
had not arrived, it was delayed, probably temporally lost in transit, but eventually
showed up at their door.
Best thing to do is post the current Tracking in the Case Review when Pay Pal
creates the case, and wait it out. I think Pay Pal usually takes like 30 days
to finally review your case, so that should be plenty of time for your package
to finally arrive. When it does, post that in the case and you should win.
Secondly, in your terms, add wording such that once a package is shipped, you
do not accept refunds except on case by case exceptions. And that you will not
refund shipping cost. If you have those terms already, or in the future you can
reference those terms in your case on pay pal, stating that the Buyer agreed
to these terms.
I had a 100% Customer satisfaction, until I ran into an issue like this. Now
I have 1 Negative complaint from a very rude and demanding customer that attempted
to scam me, similar to what appears is going on here.
Hope this helps.
Regards
EZ
|
Thanks! Yeah, this is strange for sure.
They did just submit case through PayPal. Tracking info uploaded along with screenshots
of the details of the shipment.
|
|
|
|
|
|
|
USA, Georgia
Netherlands, Zuid-Holland
