| Discussion Forum: Thread 338658 |
|
 |
| | | Author: | Kai33  | | Posted: | Apr 24, 2023 14:18 | | Subject: | Info about shipping costs | | Viewed: | 86 times | | Topic: | Buying | |
|
| Hi!
Situation: I wanted to by some bricks from another country of EU. Orderprozess:
1. choose Items 2. confirm order 3. Seller tells me in order summery, that shipping
costs of about 12,50EUR bricks-order of about 25EUR. 4. payment
I decided to cancel this order because of high shipping costs and to order elsewhere.
Problem: I can not cancel order in this process.
In my opionion, it is by law the customers right to know full price before fix
order.
Question: How to handle with this?
br Kai
|
|
| | | | | |
| | | | | Author: | Brickwilbo | | Posted: | Apr 24, 2023 14:43 | | Subject: | Re: Info about shipping costs | | Viewed: | 27 times | | Topic: | Buying | |
|
| In Buying, Kai33 writes:
| | Hi!
Situation: I wanted to by some bricks from another country of EU. Orderprozess:
1. choose Items 2. confirm order 3. Seller tells me in order summery, that shipping
costs of about 12,50EUR bricks-order of about 25EUR. 4. payment
I decided to cancel this order because of high shipping costs and to order elsewhere.
Problem: I can not cancel order in this process.
In my opionion, it is by law the customers right to know full price before fix
order.
|
The full price was shown at checkout, then you placed your order.
| | Question: How to handle with this?
br Kai
|
You can contact the seller and request to cancel the order.
|
|
| | | | | |
| | | | | Author: | jennnifer | | Posted: | Apr 24, 2023 14:49 | | Subject: | Re: Info about shipping costs | | Viewed: | 31 times | | Topic: | Buying | |
|
| In Buying, Kai33 writes:
| | Hi!
Situation: I wanted to by some bricks from another country of EU. Orderprozess:
1. choose Items 2. confirm order 3. Seller tells me in order summery, that shipping
costs of about 12,50EUR bricks-order of about 25EUR. 4. payment
I decided to cancel this order because of high shipping costs and to order elsewhere.
Problem: I can not cancel order in this process.
In my opionion, it is by law the customers right to know full price before fix
order.
Question: How to handle with this?
br Kai
|
If you want to check the total charges before agreeing to the purchase, you need
to use Instant Checkout or Request a Quote.
~Jen
|
|
|
| | | | | |
| | | | | Author: | Gaston.La.Brick | | Posted: | Apr 24, 2023 14:54 | | Subject: | Re: Info about shipping costs | | Viewed: | 36 times | | Topic: | Buying | |
|
| In Buying, Kai33 writes:
| | Hi!
Situation: I wanted to by some bricks from another country of EU. Orderprozess:
1. choose Items 2. confirm order 3. Seller tells me in order summery, that shipping
costs of about 12,50EUR bricks-order of about 25EUR. 4. payment
I decided to cancel this order because of high shipping costs and to order elsewhere.
Problem: I can not cancel order in this process.
In my opionion, it is by law the customers right to know full price before fix
order.
|
See other replies.
When you like to cancel, politely ask the seller for a cancelation. The seller
can cancel the order.
The seller can choose to report the order as a "Non Paying Buyer", which
basically will auto-cancel the order after a number of days and remove your option
to leave feedback while the seller can still give you feedback (and even negative
if the seller decides so).
As a seller, I prefer the NPB process as it avoids the seller getting negative
feedback. As the seller, I rarely give negative feedback afterwards in such situations.
Unless the buyer was rude (or never responded to payment requests, not even asking
for a cancelation).
|
|
|
|
|
|
|
Germany, Bayern
Netherlands, Gelderland
USA, Illinois
Belgium