| Discussion Forum: Thread 336526 |
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| | | Author: | Cosyrow  | | Posted: | Mar 16, 2023 03:00 | | Subject: | Buyer not paying | | Viewed: | 125 times | | Topic: | Problem | |
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| How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
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| | | | | Author: | wildchicken13 | | Posted: | Mar 16, 2023 03:14 | | Subject: | Re: Buyer not paying | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, Cosyrow writes:
| | How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
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If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.
The buyer has 1 week to respond to the NPB before the seller can cancel the order.
https://www.bricklink.com/help.asp?helpID=72
Hope that helps.
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| | | | | | | Author: | Cosyrow | | Posted: | Mar 16, 2023 03:24 | | Subject: | Re: Buyer not paying | | Viewed: | 36 times | | Topic: | Problem | |
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| In Problem, wildchicken13 writes:
| | In Problem, Cosyrow writes:
| | How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
|
If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.
The buyer has 1 week to respond to the NPB before the seller can cancel the order.
https://www.bricklink.com/help.asp?helpID=72
Hope that helps.
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OK, thank you.
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| | | | | | | | | Author: | SezaR | | Posted: | Mar 16, 2023 03:54 | | Subject: | Re: Buyer not paying | | Viewed: | 37 times | | Topic: | Problem | |
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| In Problem, Cosyrow writes:
| | In Problem, wildchicken13 writes:
| | In Problem, Cosyrow writes:
| | How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
|
If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.
The buyer has 1 week to respond to the NPB before the seller can cancel the order.
https://www.bricklink.com/help.asp?helpID=72
Hope that helps.
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OK, thank you.
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Do not just cancel the order.
Open a Non-Paying-Buyer strike and make sure you complete. It may take between
7-14 days depending on if buyer responds to it or not. If a buyer gets 3 NPB
strikes completed, his buying priviledge will be permanently revoked!
Thanks to sellers who complete NPBs, bad buyers will get themselves banned and
sellers will have less problems.
On the other hand, if you just cancel the order, the buyer can leave you a bad
feedback (negative or neutral) which works against the reputation of your store.
By completing an NPB, the buyer cannot leave any feedback or if he has already
left one for you, it gets automatically removed. 
If a buyer contacts me and gives me reasons for why he does not want his order
any more, I accept and cancel it under the condition that he leaves a positive
feedback first. I explain that I have not done anything wrong and so, I expect,
at least, a positive feedback.
Once he does, then I cancel it.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Mar 16, 2023 11:37 | | Subject: | Re: Buyer not paying | | Viewed: | 32 times | | Topic: | Problem | |
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| | | If a buyer contacts me and gives me reasons for why he does not want his order
any more, I accept and cancel it under the condition that he leaves a positive
feedback first. I explain that I have not done anything wrong and so, I expect,
at least, a positive feedback.
Once he does, then I cancel it.
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That seems to be very close to feedback extortion, if you will only cancel an
order if you get positive feedback out of it. If there is no transaction, there
is no need for feedback at all.
You have not done anything wrong, so at the least/worst I'd expect no feedback
(and definitely not negative).
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 16, 2023 12:03 | | Subject: | Re: Buyer not paying | | Viewed: | 38 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | | | If a buyer contacts me and gives me reasons for why he does not want his order
any more, I accept and cancel it under the condition that he leaves a positive
feedback first. I explain that I have not done anything wrong and so, I expect,
at least, a positive feedback.
Once he does, then I cancel it.
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That seems to be very close to feedback extortion, if you will only cancel an
order if you get positive feedback out of it. If there is no transaction, there
is no need for feedback at all.
You have not done anything wrong, so at the least/worst I'd expect no feedback
(and definitely not negative).
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You’d be surprised. I’ve had a customer leave negative after I filled a NPB which
was quickly removed about how they thought I didn’t care about their order since
it was only $30 or something and I was really confused since the buyer never
paid and never communicated (it was about a month or so total since the order
was placed until canceled) until that feedback but thankfully it was quickly
removed
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| | | | | | | Author: | rankster | | Posted: | Mar 16, 2023 05:41 | | Subject: | Re: Buyer not paying | | Viewed: | 48 times | | Topic: | Problem | |
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| In Problem, wildchicken13 writes:
| | If the buyer still hasn't paid after 7 days, you can file a non-paying buyer
(NPB) alert.
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Actually you can start NPB after 5 days. It was lowered from 7 days but the help
page hasn't been updated since then.
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| | | | | Author: | pcthurman | | Posted: | Mar 16, 2023 11:40 | | Subject: | Re: Buyer not paying | | Viewed: | 37 times | | Topic: | Problem | |
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| In Problem, Cosyrow writes:
| | How long should I wait for payment of an order before cancelling it?
And can I cancell the order?
I have send emails to the buyers but no response from they.
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Make sure to communicate through the Bricklink system.
Send your buyer a reminder notice that payment is expected within X number of
days.
On the 5th day, send another reminder about payment.
At this point you could consider sending an e-mail directly to them as well.
After 5 days, file an NPB. They will have 7 days to respond to the NPB.
Good luck!
Cass T
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