|
 |
| | | Author: | TheBrickGuys  | | Posted: | Feb 22, 2023 15:27 | | Subject: | No Option for "Paid" | | Viewed: | 159 times | | Topic: | Problem | |
|
| On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Feb 22, 2023 15:27 | | Subject: | Re: No Option for "Paid" | | Viewed: | 43 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
|
Is he required to pay on-site? Did he pay on-site?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2023 15:40 | | Subject: | Re: No Option for "Paid" | | Viewed: | 48 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
|
Is he required to pay on-site? Did he pay on-site?
|
Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2023 15:43 | | Subject: | Re: No Option for "Paid" | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
|
Is he required to pay on-site? Did he pay on-site?
|
Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
So, how did he pay???
If he paid off site, then you've to re-invoice him off site and mark it paid.
|
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Feb 22, 2023 15:52 | | Subject: | Re: No Option for "Paid" | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | | | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
If BL collected taxes (sales tax or VAT) on the order then the buyer has to pay
on-site.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2023 15:54 | | Subject: | Re: No Option for "Paid" | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | | | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
If BL collected taxes (sales tax or VAT) on the order then the buyer has to pay
on-site.
|
^ this also, of course!
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SylvainLS | | Posted: | Feb 22, 2023 15:54 | | Subject: | Re: No Option for "Paid" | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | […]
| | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of.
|
I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.
(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)
| | The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
Yes, a bit more than two years ago, BrickLink started to collect taxes….
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2023 16:15 | | Subject: | Re: No Option for "Paid" | | Viewed: | 41 times | | Topic: | Problem | |
|
| In Problem, SylvainLS writes:
| | In Problem, TheBrickGuys writes:
| | […]
| | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of.
|
I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.
(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)
| | The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
Yes, a bit more than two years ago, BrickLink started to collect taxes….
|
In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)
He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
Thanks, Jim.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 22, 2023 16:18 | | Subject: | Re: No Option for "Paid" | | Viewed: | 42 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | In Problem, SylvainLS writes:
| | In Problem, TheBrickGuys writes:
| | […]
| | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of.
|
I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.
(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)
| | The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
Yes, a bit more than two years ago, BrickLink started to collect taxes….
|
In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)
He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
|
they can only collect tax if payment is made directly on bricklink otherwise
all the tax money goes to you
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Stellar | | Posted: | Feb 22, 2023 16:32 | | Subject: | Re: No Option for "Paid" | | Viewed: | 37 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | In Problem, SylvainLS writes:
| | In Problem, TheBrickGuys writes:
| | […]
| | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of.
|
I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.
(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)
| | The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
Yes, a bit more than two years ago, BrickLink started to collect taxes….
|
In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)
He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
Thanks, Jim.
|
For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.
I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2023 21:43 | | Subject: | Re: No Option for "Paid" | | Viewed: | 36 times | | Topic: | Problem | |
|
| | | For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.
I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.
|
So your saying that if I send a manual invoice to a customer that there is a
"Pay" button on there? Below is a line that we included on all invoices
we send manually for the link top make the payment(the X's are replacing
my PayPal email):
https://www.paypal.com/cgi-bin/webscr?&cmd=_xclick&business=XXXX@XXX.com¤cy_code=USD&amount=41.64&item_name=Order21450872
So I take it that all this time (at least sense BL implemented onsite payments)
I should not have had that line in there because there was always a "Pay"
button on the invoice? Which makes sense considering I always see the pay button
when I place an order on BL and get sent an invoice.
Jim.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 22, 2023 21:47 | | Subject: | Re: No Option for "Paid" | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | | | For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.
I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.
|
So your saying that if I send a manual invoice to a customer that there is a
"Pay" button on there? Below is a line that we included on all invoices
we send manually for the link top make the payment(the X's are replacing
my PayPal email):
https://www.paypal.com/cgi-bin/webscr?&cmd=_xclick&business=XXXX@XXX.com¤cy_code=USD&amount=41.64&item_name=Order21450872
So I take it that all this time (at least sense BL implemented onsite payments)
I should not have had that line in there because there was always a "Pay"
button on the invoice? Which makes sense considering I always see the pay button
when I place an order on BL and get sent an invoice.
Jim.
|
should be something like this
at least that how it always is for the many orders I've placed. also its
on the actual order page as a banner type thing
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | CPgolfaddict | | Posted: | Feb 22, 2023 22:32 | | Subject: | Re: No Option for "Paid" | | Viewed: | 34 times | | Topic: | Problem | |
|
| Only since BL implemented Sales Tax / VAT collection for the buyer's location.
In the US --- https://www.bricklink.com/help.asp?helpID=2503
Chances are your buyers have been clicking the pay button, rather than the link.
BL also puts a warning on the invoice if the buyer's location requires sales
tax....
------------------------
Message from BrickLink:
This message is to guide you through the payment process for BrickLink Order
#000000000. In the rare case that Seller provides different off-site payment
instructions below, we would like to advise you to submit payment using the PAY
NOW button on the Order Details page. This is because any payments made using
other methods may result in an improper transaction where tax is not paid to
the state. Thank you, and we appreciate your continued support.
To submit payment for this order, click on the PAY NOW button on the order details
page.
-----------------------
In Problem, TheBrickGuys writes:
| | | | For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.
I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.
|
So your saying that if I send a manual invoice to a customer that there is a
"Pay" button on there? Below is a line that we included on all invoices
we send manually for the link top make the payment(the X's are replacing
my PayPal email):
https://www.paypal.com/cgi-bin/webscr?&cmd=_xclick&business=XXXX@XXX.com¤cy_code=USD&amount=41.64&item_name=Order21450872
So I take it that all this time (at least sense BL implemented onsite payments)
I should not have had that line in there because there was always a "Pay"
button on the invoice? Which makes sense considering I always see the pay button
when I place an order on BL and get sent an invoice.
Jim.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2023 23:17 | | Subject: | Re: No Option for "Paid" | | Viewed: | 30 times | | Topic: | Problem | |
|
| | | Chances are your buyers have been clicking the pay button, rather than the link.
BL also puts a warning on the invoice if the buyer's location requires sales
tax....
|
That makes a lot of sense. If I received an invoice that had a link from the
buyer or a pay button from BrickLink, I would always choose the button so that
is probably what has been going on.
Jim.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Feb 22, 2023 17:04 | | Subject: | Re: No Option for "Paid" | | Viewed: | 39 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
|
BL can't collect the taxes unless the buyer pays on-site - if the buyer pays
directly through PayPal BL never "sees" that transaction.
It could just be that this situation just hasn't happened to you over the
past few years (as you say, most buyers pay on-site; and if a buyer lives in
a state that doesn't collect sales tax, it doesn't matter).
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 23, 2023 01:40 | | Subject: | Re: No Option for "Paid" | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
|
BL can't collect the taxes unless the buyer pays on-site - if the buyer pays
directly through PayPal BL never "sees" that transaction.
It could just be that this situation just hasn't happened to you over the
past few years (as you say, most buyers pay on-site; and if a buyer lives in
a state that doesn't collect sales tax, it doesn't matter).
|
I agree, I think that is exactly what happened. Well, at least now I have that
option removed from the invoice I send out.
Jim
|
|
|
| | | | | |
| | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2023 23:24 | | Subject: | Re: No Option for "Paid" | | Viewed: | 40 times | | Topic: | Problem | |
|
| A big thank you to everybody that helped me figure out what I was doing wrong.
My inserted link to make a payment to my PayPal address was the problem. My customer
choose that option instead of the BrickLink Pay button on the invoice that we
sent them. I have removed the link so that it will no longer be included on future
manually sent invoices.
Again, thank you for all the replies and help. It was something I should have
already known but hey, I never said I was smarrt.
Jim. 
|
|
| | | | | | | | | |
| | | | | | | Author: | jennnifer | | Posted: | Feb 23, 2023 08:07 | | Subject: | Re: No Option for "Paid" | | Viewed: | 54 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | A big thank you to everybody that helped me figure out what I was doing wrong.
My inserted link to make a payment to my PayPal address was the problem. My customer
choose that option instead of the BrickLink Pay button on the invoice that we
sent them. I have removed the link so that it will no longer be included on future
manually sent invoices.
Again, thank you for all the replies and help. It was something I should have
already known but hey, I never said I was smarrt.
Jim.
|
No, it is not just you. BrickLink did a horrible job of communicating this very
important change to sellers. They seem to think that sending one cryptic message
is enough to inform the entire community of a system wide change.
Take care,
Jen
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SylvainLS | | Posted: | Feb 23, 2023 10:54 | | Subject: | Re: No Option for "Paid" | | Viewed: | 27 times | | Topic: | Problem | |
|
| In Problem, jennnifer writes:
| | […]
No, it is not just you. BrickLink did a horrible job of communicating this very
important change to sellers. They seem to think that sending one cryptic message
is enough to inform the entire community of a system wide change.
Take care,
Jen
|
But but but, there’s been many many messages on the forum!… of users complaining
something was broken and users explaining what was wrong 
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 23, 2023 11:24 | | Subject: | Re: No Option for "Paid" | | Viewed: | 27 times | | Topic: | Problem | |
|
| In Problem, SylvainLS writes:
| | In Problem, jennnifer writes:
| | […]
No, it is not just you. BrickLink did a horrible job of communicating this very
important change to sellers. They seem to think that sending one cryptic message
is enough to inform the entire community of a system wide change.
Take care,
Jen
|
But but but, there’s been many many messages on the forum!… of users complaining
something was broken and users explaining what was wrong
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Sadler_Bricks | | Posted: | Feb 25, 2023 01:38 | | Subject: | Re: No Option for "Paid" | | Viewed: | 31 times | | Topic: | Problem | |
|
| Good job and you figured it out. Congrats. Keep building and growing.
Sadler_bricks
|
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|
|
USA, California
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
Spain, Comunidad Valenciana
